OCZ OCZ-CXS500W-UK CoreXStream Series 500W Power Supply - £32.15 @ amazon

• 
  alfreer17 months, 1 week ago #1Show comment toolsReply

  I just got mine delivered yesterday from amazon for a few quid more!
• 
  alfreer17 months, 1 week ago #2Show comment toolsReply

  I just got mine delivered yesterday from amazon for a few quid more!
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  Grrrrrrrrrrr7 months, 1 week ago1 Like #3Show comment toolsReply

  The address for warranty returns will be in the Netherlands - the cost of returning it, should it fail under warranty - will be almost the same as buying a new one. Their customer support is excellent though - I got one replaced even though it was several months after the warranty period had expired and the model I got back was brand new and not the factory refurbished that so many companies provide as a warranty replacement. It was also a much higher spec'ed one than the original (although that had ceased production). Touch wood - it's working beautifully
  
  If I had to pay for the carriage, which luckily I don't*, I wouldn't buy any more OCZ stuff because of the cost of shipping for replacement under warranty. What's the point of a 3 year warranty if it isn't economically viable to make use of it?
  
  *Don't ask ...;)
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  tek-monkey7 months, 1 week ago #4Show comment toolsReply

  Hmm, could probably do with a new PSU. Mine is 4 years old, and am replacing the mobo/cpu today.
• 
  stealthx7 months, 1 week ago1 Like #5Show comment toolsReply

  Grrrrrrrrrrr

  The address for warranty returns will be in the Netherlands - the cost of returning it, should it fail under warranty - will be almost the same as buying a new one. Their customer support is excellent though - I got one replaced even though it was several months after the warranty period had expired and the model I got back was brand new and not the factory refurbished that so many companies provide as a warranty replacement. It was also a much higher spec'ed one than the original (although that had ceased production). Touch wood - it's working beautifully
  
  If I had to pay for the carriage, which luckily I don't*, I wouldn't buy any more OCZ stuff because of the cost of shipping for replacement under warranty. What's the point of a 3 year warranty if it isn't economically viable to make use of it?
  
  *Don't ask ...;)

  
  
  Bought mine from Scan-ebay end of last month & it failed. Contacted OCZ directly and was asked to return the PSU back to Scan. Tried contacting Scan in regards to PSU, but they turned a deaf ear. Got in contact OCZ and they sent me this email.
  
  Date: Fri, 5 Oct 2012 03:02:55 -0400 (EDT)
  Subject: Status Change on Your Trouble Ticket, ID: ******
  
  Trouble Ticket ID: ******
  Description: OCZ-CXS500W
  
  -------------------------------------------------------
  
  Please be advised that the status on your trouble ticket
  has been changed from Waiting on Customer to In Progress
  with the following comment:
  -------------------------------------------------------
  Comment: Please include all cables from fail PS in package
  
  *** Please read the following information carefully. Follow all instructions to
  ensure your RMA is properly received and processed. ***
  Your RMA number is EN******
  Your RMA return Address is:
  TSB c/o OCZ Technology Group Inc. – EMEA
  Unit E, Stafford Park 18
  Telford (Shropshire), TF3 3BN
  United Kingdom
  The original OCZ product has to arrive at our warehouse within 30 days after the RMA number is issued.
  Clearly write your RMA number on the package using a black marker. Any packages
  received without an RMA number clearly visible on the outside of the package will be rejected.
  Please include a copy of this RMA information sheet inside your
  package. Please include a copy of your original receipt if possible.
  Secure the product by using at least two inches of bubble wrap or foam. Don’t send any extras (screws, bracket) as the new one will come without any extras. OCZ recommends shipping using a traceable courier with signature-upon-delivery method. OCZ will not be responsible for lost RMA packages. Please be advised that OCZ will not cover the charges for your shipment to our facility.
  Do not lose your RMA number! We will not be able to track your RMA status without it.
  You may verify and track your RMA at:
  http://rma.ocztechnology.com/rmalookup.aspx
  
  If you have any other questions, feel free to contact us.
  For RMA status, please contact the RMA Department.
  
  
  To reply to this comment directly, please click on the link below:
  
  http://www.exdesk.com/OCZTechnologyGroup/OCZ-Europe/index.cfm?addcomment=yes
  
  -------------------------------------------------------
  Status changed by: Oleg Jussupov
  -------------------------------------------------------
  
  Regards,
  ocztechnology@exdesk.com
  ---
  
  Please DO NOT REPLY to this email notification. Please click on the following link below to correspond:
  
  
  http://www.exdesk.com/OCZTechnologyGroup/OCZ-Europe/index.cfm?addcomment=yes
  
  
  All tickets will expire after 7 days from the last response date
  
  Thank you.
  
  
  P.S. me personally, don't think i will ever buy anything again from Scan, and have to agree with v8griff & repouk in regards to Scan-Scam. see post #13 & #16.
  
  
  
  

  
  Edited By: stealthx on Oct 09, 2012 09:58
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  Grrrrrrrrrrr7 months, 1 week ago #6Show comment toolsReply

  I stand corrected - your's is a more recent return than mine - glad to see that they have opened a UK warehouse
  
  

  stealthx

  Grrrrrrrrrrr

  The address for warranty returns will be in the Netherlands -

  
  
  Bought mine from Scan-ebay end of last month & it failed. Contacted OCZ directly and ,
  Your RMA return Address is:
  TSB c/o OCZ Technology Group Inc. – EMEA
  Unit E, Stafford Park 18
  Telford (Shropshire), TF3 3BN
  

  
  
  

  
  Edited By: Grrrrrrrrrrr on Oct 09, 2012 12:41
• 
  stamfordblue7 months, 1 week ago #7Show comment toolsReply

  Scan must have changed their policy in the last year.
  When I spoke to them about a return for a possibly faulty FSP PSU which was under 3 year warranty, they said to return it to them for replacement.
• 
  markeh7 months, 1 week ago #8Show comment toolsReply

  Yea ocz and lacie suck for returns because of the cost to post. Ssd's are light but psu's and bulky external drives cross some weight threshold at the post office that means they're at least £20 to return. If you reckon it might break it's nearly worth buying 2.
• 
  bobo537 months, 1 week ago #9Show comment toolsReply

  stealthx

  Grrrrrrrrrrr

  The address for warranty returns will be in the Netherlands - the cost of returning it, should it fail under warranty - will be almost the same as buying a new one. Their customer support is excellent though - I got one replaced even though it was several months after the warranty period had expired and the model I got back was brand new and not the factory refurbished that so many companies provide as a warranty replacement. It was also a much higher spec'ed one than the original (although that had ceased production). Touch wood - it's working beautifully
  
  If I had to pay for the carriage, which luckily I don't*, I wouldn't buy any more OCZ stuff because of the cost of shipping for replacement under warranty. What's the point of a 3 year warranty if it isn't economically viable to make use of it?
  
  *Don't ask ...;)

  
  
  Bought mine from Scan-ebay end of last month & it failed. Contacted OCZ directly and was asked to return the PSU back to Scan. Tried contacting Scan in regards to PSU, but they turned a deaf ear. Got in contact OCZ and they sent me this email.
  
  Date: Fri, 5 Oct 2012 03:02:55 -0400 (EDT)
  Subject: Status Change on Your Trouble Ticket, ID: ******
  
  Trouble Ticket ID: ******
  Description: OCZ-CXS500W
  
  -------------------------------------------------------
  
  Please be advised that the status on your trouble ticket
  has been changed from Waiting on Customer to In Progress
  with the following comment:
  -------------------------------------------------------
  Comment: Please include all cables from fail PS in package
  
  *** Please read the following information carefully. Follow all instructions to
  ensure your RMA is properly received and processed. ***
  Your RMA number is EN******
  Your RMA return Address is:
  TSB c/o OCZ Technology Group Inc. – EMEA
  Unit E, Stafford Park 18
  Telford (Shropshire), TF3 3BN
  United Kingdom
  The original OCZ product has to arrive at our warehouse within 30 days after the RMA number is issued.
  Clearly write your RMA number on the package using a black marker. Any packages
  received without an RMA number clearly visible on the outside of the package will be rejected.
  Please include a copy of this RMA information sheet inside your
  package. Please include a copy of your original receipt if possible.
  Secure the product by using at least two inches of bubble wrap or foam. Don’t send any extras (screws, bracket) as the new one will come without any extras. OCZ recommends shipping using a traceable courier with signature-upon-delivery method. OCZ will not be responsible for lost RMA packages. Please be advised that OCZ will not cover the charges for your shipment to our facility.
  Do not lose your RMA number! We will not be able to track your RMA status without it.
  You may verify and track your RMA at:
  http://rma.ocztechnology.com/rmalookup.aspx
  
  If you have any other questions, feel free to contact us.
  For RMA status, please contact the RMA Department.
  
  
  To reply to this comment directly, please click on the link below:
  
  http://www.exdesk.com/OCZTechnologyGroup/OCZ-Europe/index.cfm?addcomment=yes
  
  -------------------------------------------------------
  Status changed by: Oleg Jussupov
  -------------------------------------------------------
  
  Regards,
  ocztechnology@exdesk.com
  ---
  
  Please DO NOT REPLY to this email notification. Please click on the following link below to correspond:
  
  
  http://www.exdesk.com/OCZTechnologyGroup/OCZ-Europe/index.cfm?addcomment=yes
  
  
  All tickets will expire after 7 days from the last response date
  
  Thank you.
  
  
  P.S. me personally, don't think i will ever buy anything again from Scan, and have to agree with v8griff & repouk in regards to Scan-Scam. see post #13 & #16.
  
  
  
  

  
  If less than a month, you should claim the money back from your credit card company all they will request will be proof of postage
• 
  Speedsurfer7 months, 1 week ago #10Show comment toolsReply

  All I can suggest is to keep at Scan, I've had this with other retailers myself. Under the Sale of Goods Act it is the retailer who you should be dealing with, not the manufacturer of the product. Any retailer will know this and they are just trying to save themselves money by reducing the number of returns they accept, don't be fobbed off. Usually as soon as you start quoting the SOGA they cave and accept the return.
  
  

  
  Edited By: Speedsurfer on Oct 09, 2012 13:16
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  stealthx7 months, 1 week ago #11Show comment toolsReply

  bobo53

  stealthx

  
  
  

  
  If less than a month, you should claim the money back from your credit card company all they will request will be proof of postage

  
  
  OCZ sending me a replacement PSU today.
  

  
  Edited By: stealthx on Oct 09, 2012 13:21
• 
  stealthx7 months, 1 week ago #12Show comment toolsReply

  markeh

  Yea ocz and lacie suck for returns because of the cost to post. Ssd's are light but psu's and bulky external drives cross some weight threshold at the post office that means they're at least £20 to return. If you reckon it might break it's nearly worth buying 2.

  
  
  Paid £4.99 postage via Collect+, to send PSU back.
• 
  tipsy19737 months, 1 week ago #13Show comment toolsReply

  tbh its amazon, this psu is far from cheap cheerful 700watt amazon special and it failing is very remote and if they do fail well you can hassle amazon in the 1st year as in most cases the retailer has 1st year returns. I've ran this psu for 4 years now and its not broken down yet or showed any sign of failing (the 500 & 600 variants are fsp sparkle branded psus) .
  
  I've had a corsiar and a dreaded hiper that killed my pc, I know its sound like I'm contradicticting myself here but if you dont wanna run the risk get a psu with a uk RMA branch like corsair.
• 
  djvrs7 months, 1 week ago #14Show comment toolsReply

  Grrrrrrrrrrr

  The address for warranty returns will be in the Netherlands - the cost of returning it, should it fail under warranty - will be almost the same as buying a new one. Their customer support is excellent though - I got one replaced even though it was several months after the warranty period had expired and the model I got back was brand new and not the factory refurbished that so many companies provide as a warranty replacement. It was also a much higher spec'ed one than the original (although that had ceased production). Touch wood - it's working beautifully
  
  If I had to pay for the carriage, which luckily I don't*, I wouldn't buy any more OCZ stuff because of the cost of shipping for replacement under warranty. What's the point of a 3 year warranty if it isn't economically viable to make use of it?
  
  *Don't ask ...;)

  
  
  Your contract is with the supplier, not the manufacturer. Normal blag from suppliers to get out of some work/expense. Glad to see OCZ taking up the matter!
• 
  krisgiraffe7 months, 1 week ago #15Show comment toolsReply

  I have had no problems with SCAN returns but then ALL of my issues have been dealt with face to face over the counter.
  
  Not via email, telephone or long distance.
  
  As I am a local customer I just go into their large shop in person.
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  tek-monkey7 months, 1 week ago #16Show comment toolsReply

  Overclockers did this to me once, I had some DOA RAM and they insisted I sent it back to Crucial rather than themselves. Apparently I had damaged the packaging by opening it so they couldn't accept it - it was a sealed blister pack so had to be broken to open! So I did what any normal person would do, I turned up at their little shop front to the warehouse and kicked off very loudly making several customers leave. Got it replaced though.
• 
  fin17 months, 1 week ago #17Show comment toolsReply

  I've got the 600W version of this power supply. Got it several years ago and never had a problem with it. Also bought a new graphics card (GTX660) the other week and the power supply had all the right connectors, so more than pleased with it. I would recommend, heat added. 8)
• 
  aceuk7 months, 1 week ago1 Like #18Show comment toolsReply

  Alternatively you could buy a better quality PSU from a reputable company like Seasonic. e.g.
  
  Seasonic SS-360GP
  Seasonic SS-450RM
  
  With PSUs, you don't want to skimp. :)
• 
  intranix7 months, 1 week ago #19Show comment toolsReply

  Grrrrrrrrrrr

  The address for warranty returns will be in the Netherlands - the cost of returning it, should it fail under warranty - will be almost the same as buying a new one.

  
  
  For U.K. RMAs:
  OCZ Technology Group Inc.
  Unit E, Stafford Park 18
  Telford (Shropshire), TF3 3BN
  United Kingdom
  
  
  http://www.ocztechnology.com/support/customer-faqs/#faq5
• 
  shareef7 months, 1 week ago1 Like #20Show comment toolsReply

  aceuk

  Alternatively you could buy a better quality PSU from a reputable company like Seasonic. e.g.
  
  Seasonic SS-360GP
  Seasonic SS-450RM
  
  With PSUs, you don't want to skimp. :)

  
  
  Since when are OCZ not reputable PSU manufacturers?

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