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Orange Broadband - upgrade information

cook!e Avatar
9y, 10m agoFound 9 years, 10 months ago
Orange customers, who signed up to broadband with Wanadoo to the £17.99 1Meg speed 2GB capacity, can upgrade to 8meg at no extra cost or increase to 2 Meg for £3 less per month.


Broadband Starter - £14.99 a month, up to 2 Meg speed and 2GB usage allowance and 12 month contract. Twice as fast and £3 less per month

Get a faster connection - £17.99 a month, up to 8 Meg speed and 2GB usage allowance and 12 month contract. Same price and 8 times faster assuming you phone line can deliver this speed

Broadband Unlimited - £19.99 a month, up to 8 Meg speed, Talk service and unlimited use (fair use policy applies) and 12 month contract

Follow the link and select change your broadband package or speed

Change your speed will allow you to increase you speed to 8Meg at no extra coast
Change your package will allow you to increase you speed to 2 Meg at £3 less per month
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cook!e Avatar
9y, 10m agoFound 9 years, 10 months ago
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#2
Thanks for this info cook!e. Orange broadband unlimited is fantastic value for money, and I have never had one problem with them
#3
I would never use Orange Broadband as they are absolutely awful.

I would not recommend them to anyone and would advise checking out [url]www.adslguide.org[/url] before making a decision on a provider. There is a comparison link on that website that you can use to compare different providers against service quality, stability, customer support etc. I would recommend selecting Zen Internet or Nildram as 1 of those you are comparing to as they are pretty much the bench mark setters for ADSL.

Orange broadband have a call centre in India or somewhere like that where there is no data protection laws and where they employ staff who read a list of questions from a sheet. That is the extent of their customer support and then they tell you you have to call another 50p per minute number to try anything more technical than turning things on and off again.

Beware.
#4
Jayanator
I would never use Orange Broadband as they are absolutely awful.

I would not recommend them to anyone and would advise checking out [url]www.adslguide.org[/url] before making a decision on a provider. There is a comparison link on that website that you can use to compare different providers against service quality, stability, customer support etc. I would recommend selecting Zen Internet or Nildram as 1 of those you are comparing to as they are pretty much the bench mark setters for ADSL.

Orange broadband have a call centre in India or somewhere like that where there is no data protection laws and where they employ staff who read a list of questions from a sheet. That is the extent of their customer support and then they tell you you have to call another 50p per minute number to try anything more technical than turning things on and off again.

Beware.


Nildram gets my vote:thumbsup:
#5
I havnt had a problem with orange and customer services are fantastic. I get orange bb for £5 p/m because I have orange mobile, I have had to call cs a few times and always got to the UK call center, even on sundays!!!

Bryan
#6
This site makes fun reading for orange...

http://www.orangeproblems.co.uk/phpBB2/

Like most things, well its good it good.. otherwise you're in touble.
#7
I have been with Orange from the start and never had a prob, service is great , never been cut off , just changed to the 2MB for free and at £14.99 a month it's a good deal. :thumbsup:
#8
I agree, every broadband provider in the UK has problems, and the people who have problems post about it on forums. Would you believe me if I told you I used to be a happy tiscali user? I then went to BT Broadband, which I had to force my way out of the contract because it was so rubbish, then I was happy with AOL Broadband, and recently I have gone to orange £5 unlimited and I cannot fault it so far.

Bryan
#9
Why has this been voted cold. I feel sorry for the original poster of this offer, he was just trying to help out and give information to existing orange broadband customers, and for this it has been voted cold???? :roll:

Bryan
#10
datamile
This site makes fun reading for orange...

http://www.orangeproblems.co.uk/phpBB2/

Like most things, well its good it good.. otherwise you're in touble.


[SIZE=2]Makes interesting reading, I have been an orange customer singe they where Freeserve, and so far I have had no problems[/SIZE]
#11
Bryan839
Why has this been voted cold. I feel sorry for the original poster of this offer, he was just trying to help out and give information to existing orange broadband customers, and for this it has been voted cold???? :roll:

Bryan


[SIZE=2]Thanks Bryan[/SIZE]
[SIZE=3][FONT=Times New Roman][FONT=Verdana][SIZE=2]It’s just as you said, I was trying to pass on information to existing Orange customers who like myself where paying too much each month.[/SIZE][/FONT] [/FONT][/SIZE]
#12
Review sites do not very often have satisfied customers posting. You will only get the 1% who have had trouble. So take what you read there with a pinch of salt.

I have just signed upto Orange unlimited from AOL, it can not be any worse than them! ;)
#13
Bryan839
Thanks for this info cook!e. Orange broadband unlimited is fantastic value for money, and I have never had one problem with them
The standard package is ok aswell; if you don't download loads and have an Orange mobile 18month contract (£30) the cost is £0. I don't use email with them (except their SMTP server which works).

And you can get discounted 18month packages...

--
Grumps
#14
does anyone have any good 18 month packages that i could go on?
#15
matkavs
I have just signed upto Orange unlimited from AOL, it can not be any worse than them! ;)


Oh, give it time. Orange are a nightmare. They have a problem with their servers which they are more than aware of and the exact words I was told on Thursday from their complaints department, someone called Claire Hall, AND her manager Gavin Randerson.... "Until we lose the majority of our customers Orange will not be acting on this problem".... now, how bad is that?! And the problem? Servers crash, I had no internet for 2 weeks, along with 100's of other people. You can get onto banking sites and google, but that's it, nothing else, this problem has been ongoing for the last 13 months now. So frustrating and no mention that you can go up to 10 days without any internet at all if you want to migrate to another ISP. My advice....steer clear and save your money. Try fast.co.uk, they seem pretty good.
#16
roadie
does anyone have any good 18 month packages that i could go on?
HotUKDeal http://www.hotukdeals.com/deal/14582/orange-broadband-is-free-if-you-hav is still active.
I went for e2save but am still trying to get the first (auto) cashback out of them (1st manual cashback) ok.
e.g. £12.33 per month is the best deal at e2save or £60 term cost at Buy Mobile Phones (don't know if they're any good)
(sorry we're not allowed to provide links)
--
Ian
#17
SmilingAsAlways
Oh, give it time. Orange are a nightmare...You can get onto banking sites and google, but that's it, nothing else, this problem has been ongoing for the last 13 months now...
I thought the DNS (or was it a firewall?) issue was solved ages ago?
#18
I've been with Orange Unlimited for 2 months now and tbh for the price you pay it can't be faulted.

Theres been a few technical issues in the time ;internet disconnects mainly during peak hours over Xmas & New Year but other than that not had any other issues, however their customer service leaves a lot to be desired - you ring them and you're in a queue for 10 mins before you get to speak to someone and then you get passed around!

Also they don't seem to have a newsfeed (their own usenet servers) - which is a big departure from Zen (great ISP) who I was with, but there again I'm saving £20 / month.

HTH.
#19
Over 3 years with Freeserve - Wannado - Orange now.
No major problems.

Yes they require chasing up when things go wrong but this is no different to the large ISPs like BT, Pipex, AOL, Cable etc.
#20
I have been with these since the freeserve days too.

Apart from a small hiccup just after orange took over ( where there were problems accessing certain sites) it has been great.

I am only on 512k speed though, but its noticeably faster than my partners 1MB Pipex line. I though pipex were supposed to have a good name - but her service is rubbish compared to orange.

The really bad thing about these orange upgrades is that they expect you to take up another 12 months contract. I can migrate elsewhere and get a better deal ( e.g tiscali or aol ) and ONLY 1MONTH CONTRACT so why should they expect you tie you in.
#21
thanks for that, worth thinking about

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