Orange charging for 07978 international calls - you can terminate your contract early! - HotUKDeals
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If you look at your latest Orange bill, they are going to be charging for numbers like 07978 that are used to call abroad from December 15th. However, there is a clause in the Orange contract which enables you to terminate the contract early.

http://www1.orange.co.uk/mobileterms/

it is clause 4.3 in that link, the clause is:

"4.3 terminating your Contract because Orange has changed its terms
You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes). "

So if you want to cancel your contract early because of these changes, do it quickly but avoid paying for the remainder of your contract when Orange no longer give you any benefit!
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#1
Have you managed to cancel your contract from this?
#2
People have managed to do this before on Orange because of 07744/55 charging:
http://www.hotukdeals.com/forums/showthread.php?t=73529

Suggest anyone wanting to do this start using these numbers now to prove history of usage and negative efffect of new T&C's :)
#3
I've spoken to Orange today and they have confirmed that I can cancel because of this - so I've written my letter out today. They'll have to cancel because my call log has plenty of 07978 numbers (mostly those!) and I am adhering to their terms and conditions.

Also, because I bought my phone from a third party (cashback deal) company, I don't have to return my phone either as Orange didn't provide the phone, they're not bothered!
#4
[FONT=Times New Roman][SIZE=3]Very straight forward to cancel under the terms of the contract as detailed by the OP. [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3] [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3]Remember you also have the umbrella protection of the Unfair Contract Terms Act as the [supplier] has changed the contract and that change is detrimental to the [customer] in respect that the [customer] conditions have changed with regards call charges in this respect.[/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3] [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3]Regardless though, the Orange contract clearly states you have the right to cancel if they change the terms of the contract. As for start using the number – this is still a very grey area and if you stand your ground I believe the second paragraph of my post will apply in all instances.[/SIZE][/FONT]
#5
I have 3 contracts with orange and would like to get out of them early.

Would i just write a letter regarding the 3 contracts i want to cancel and thats it?

is there anything else i need to do ??

Also where to i post the letter to?
#6
alan8888
I have 3 contracts with orange and would like to get out of them early.

Would i just write a letter regarding the 3 contracts i want to cancel and thats it?

is there anything else i need to do ??

Also where to i post the letter to?


[SIZE=3][FONT=Times New Roman]You need to include more information to be able to answer that. [/FONT][/SIZE]
[SIZE=3][FONT=Times New Roman] [/FONT][/SIZE]
[SIZE=3][FONT=Times New Roman]1. If all your CTN's are in the same account then pen a cancellation letter detailing the overall account number and state the letter applies to all numbers in the account.[/FONT][/SIZE]
[SIZE=3][FONT=Times New Roman] [/FONT][/SIZE]
[SIZE=3][FONT=Times New Roman]2. If all your CTN's are billed individually then you'll have to pen 3 letters detailing the different CTN's[/FONT][/SIZE]
[FONT=Times New Roman][SIZE=3] [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3]Remember to clearly state the condition you are cancelling under and send your letter recorded delivery.[/SIZE][/FONT]
#7
Thanks for your help.

Another thing is that i don't use those numbers at all and there is no log of me using those number am i still able to cancel because of the change in t&c?

Also does it HAVE to be in pen and paper??
#8
I'm rubbish at standing my ground, I tried to cancel last time they started charging for the overseas numbers... but was told i didn't use them before now, so I can't cancel
#9
alan8888
Thanks for your help.

Another thing is that i don't use those numbers at all and there is no log of me using those number am i still able to cancel because of the change in t&c?

Also does it HAVE to be in pen and paper??

[FONT=Times New Roman][SIZE=3] [/SIZE][/FONT][FONT=Times New Roman][SIZE=3] [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3]Again, as in my earlier post the area of 'you haven't used the numbers' is very grey and in the event that you are getting stick about cancelling then you always have the small claims court for any further charges. [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3] [/SIZE][/FONT]
[SIZE=3][FONT=Times New Roman]In the event that you are considering the small claims option then you are obliged to take every step to resolve the matter with the supplier before presenting your case before a Judge in the small claims court.[/FONT][/SIZE]
[FONT=Times New Roman][SIZE=3] [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3]Yes, write a letter, print it, sign it and send it recorded delivery.[/SIZE][/FONT]
#10
fwibble
I'm rubbish at standing my ground, I tried to cancel last time they started charging for the overseas numbers... but was told i didn't use them before now, so I can't cancel


[SIZE=3][FONT=Times New Roman]Don't get yourself into a position that you feel uncomfortable with. Conduct your correspondence in letter form only and if you are contacted on your mobile via customer services, end the call and state that you will not discuss the matter on the phone. [/FONT][/SIZE]
[FONT=Times New Roman][SIZE=3] [/SIZE][/FONT]
[FONT=Times New Roman][SIZE=3]Networks are using the 'you haven't called the number' as a tactic to stop disconnections, which I think is a little naughty and I would also argue breaches the Unfair Contracts Act.[/SIZE][/FONT]
#11
I may be sounding a bit stupid here, but what are 07978 numbers? What are they normal used for?
#12
Hi there,

Slight off topic, but I am desperate to get out of my 3 contract (robbing gets!) - does anyone know of a way to do this?

Cheers

Tim
#13
What address do i need to post my letter to please?

Thanks
Kam
#14
jjintheuk
I may be sounding a bit stupid here, but what are 07978 numbers? What are they normal used for?


12 second call to 07978 *** *** = £0.10 and units thereafter.
#15
07978 has some international call forwarding service so international calls free taken out of inclusive mins

Three hasn't changed their T&C's so I can't see how that is relevant.
#16
sicknote
[SIZE=3][FONT=Times New Roman]Don't get yourself into a position that you feel uncomfortable with. Conduct your correspondence in letter form only and if you are contacted on your mobile via customer services, end the call and state that you will not discuss the matter on the phone. [/FONT][/SIZE]

[FONT=Times New Roman][SIZE=3]Networks are using the 'you haven't called the number' as a tactic to stop disconnections, which I think is a little naughty and I would also argue breaches the Unfair Contracts Act.[/SIZE][/FONT]

I tried that before but because I'd not used the numbers they basically told me to naff off. Great letter as well, very official looking.
#17
I would like to get out of a contract but keep the phone number - guesssing I have no chance? What would they likely say if I cancel AND ask for a PAC number? I do not want to risk losing the number so won't cancel if this is likely to happen...
#18
dinosteveus
I tried that before but because I'd not used the numbers they basically told me to naff off. Great letter as well, very official looking.


As with everything it's how far you want to push this. I know as a fact the VF customer support teams are told that the customer cannot cancel if they haven't used a service - even with the knowledge that it breaches the Unfair Contracts Act.

Nothing ventured - nothing gained.
1 Like #19
thedraper
I would like to get out of a contract but keep the phone number - guesssing I have no chance? What would they likely say if I cancel AND ask for a PAC number? I do not want to risk losing the number so won't cancel if this is likely to happen...


[COLOR=black][FONT=Verdana]The number you have, is yours and not the networks. [/FONT][/COLOR]
[COLOR=black][FONT=Verdana] [/FONT][/COLOR]
[COLOR=black][FONT=Verdana]A network can refuse to provide a PAC code for any number if that customer account has fallen into a delinquent state; that is you owe them money.[/FONT][/COLOR]
[COLOR=black][FONT=Verdana] [/FONT][/COLOR]
[COLOR=black][FONT=Verdana]If you cancel your contract under the conditions of the OP and you want a PAC code then state that.[/FONT][/COLOR]
#20
Okay I may have to give it a whilrl then - cheers!
#21
Tried to find an example number so I can rack up a few calls before I speak to them. Couldn't find one... anyone got one? Cheers.
#22
Would this be possible?
Buy a new orange contract now and then cancel it end of nov and retain the number and the handset due the the changes in the T&C?
#23
Anyone have a T&C change for Vodafone so I can drop them (like a hot brick!) too?
#24
supandi
Would this be possible?
Buy a new orange contract now and then cancel it end of nov and retain the number and the handset due the the changes in the T&C?


Not really because these changes will now have become their standard T&C's by the time you have signed.
#25
ben100580
Tried to find an example number so I can rack up a few calls before I speak to them. Couldn't find one... anyone got one? Cheers.


[SIZE=2]07978 512350 is a number I have used in the past for free overseas calls[/SIZE]
#26
when does this change to t&c apply ?
#27
Has anyone got a sample letter they could send me pleeeeeeeeeeease, I'm desparate to leave Orange but hopeless at this sort of thing :|
#28
Anyone have an idea when this was announced or the effective date of announcement?

I ordered an orange phone (Well black really :P) from e2save on Thursday and got delivery on saturday. I haven't looked at the T&C I received with it yet cus i'm at work now!! but if it does not mention any charges for these numbers where do I stand? I do have use for these numbers and can use loads of minutes in Nov just on these numbers. Can I then call and cancel before 15th December?

Not too bothered if I can't but wouldn't mind a free phone on a 1 1/2 month contract!!

Thanks!!

Edit - Forgot to add that I got the orange contract as I just left O2 for charges to 08 numbers!!
#29
ben100580
Tried to find an example number so I can rack up a few calls before I speak to them. Couldn't find one... anyone got one? Cheers.


07978555555
07978512350

from post
http://www.hotukdeals.com/forums/showthread.php?p=1125035
1 Like #30
What address do I have to send the letter to, and what should I include.
#31
is it worth taking out a contract for a phone and then cancelling?
1 Like #32
I have a sample letter, it's at the bottom of this post. The address for Orange is there too.

Also, I've been advised that I can keep my number via a PAC code, we'll see!

07978 has been used before to ring abroad. It still can be, but for the future, probably only from O2.

I wouldn't advise taking out a new contract and cancelling, you HAVE to have used 07978 numbers in the past. Companies can change their T&Cs, that's in their T&Cs! But if the change is detrimental to you and it's clear that's the case, then you have a case! That's also in their T&Cs.





Customer Relations,
Orange Nexus,
Senhouse Road,
Darlington,
County Durham,
DL1 4YB


Dear Sir/Madam,

RE Mobile Number: ###########

In response to the latest changes in your terms and conditions with regards to Orange charging for numbers beginning with 07978 and other similar numbers, I would like to highlight clause 4.3 in your terms and conditions:


4.3 terminating your Contract because Orange has changed its terms
You may also terminate your Contract if we vary its terms, resulting in an excessive increase in the Charges or changes that alter your rights under this Contract to your detriment. In such cases you would need to give us at least 14 days written notice prior to your Billing Date (and within one month of us telling you about the changes).


As you can see from my call logs, a lot of my calls are made to numbers beginning with 07978 and thus this change would be detrimental to my usage.

As a result, in accordance with your terms and conditions, I am giving you sufficient notification that I would like to terminate my contract with immediate effect. However, after a telephone call to your customer services department on 29th October 2007, I would like to request my PAC code for this account and telephone number. I trust that this PAC code will be provided to me immediately.

If you require any further information, please do not hesitate to contact me at the above address, at [email protected] or on ###########.




Yours sincerely,






###########
1 Like #33
kewldeals
is it worth taking out a contract for a phone and then cancelling?


Read the post 7 above yours. :giggle:
#34
so, to cover my butt, all i should do is phone these numbers a few times over the next couple of days and, voila, chuck orange?
sounds too good to be true after they have shafted me over broadband for the last 4 months....free, yes....but you're not getting it!
#35
gazcoign
so, to cover my butt, all i should do is phone these numbers a few times over the next couple of days and, voila, chuck orange?
sounds too good to be true after they have shafted me over broadband for the last 4 months....free, yes....but you're not getting it!


strictly speaking, you should have made those calls before they announce the change.

they would only notify those who they know have used those numbers.

i have only discovered those 07879 numbers a week ago, still figuring out which network charge them.

AV1985, could you tell us how you were notified and when?
#36
Just been on the phone, I was told to send the letter to:

Orange Customer Relations (Disconnections)
PO BOX 10
Patchway
Bristol
BS32 4BQ
#37
Can someone just make this clear as I've been with Orange for about 12 months but I'm a bit cheesed off with them as they duped me into a contract telling me I could have free unlimited broadband (which I need for work) if I paid an extra £10 a month. A month into the contract I was told I'd gone over my quota and they wanted to terminate my broadband connection if I exceeded it again.
Anyway I want out and I can't until April unless this works?
A few questions...

1/. Will I be able to keep my phone and number.
2/. Can you make it clear if I have have a log of using the 07978 number? Surely if it doesn't state that in the small print you are ok and can cancel?
3/. Has anyone done anything like this before and succeeded?

POWER TO THE PEOPLE!!!
#38
gazcoign, no, you have to notify them within 30 days of them telling you about the change. That'll be soon, or in your latest bill.

hotdealseeker, in my latest bill it had the notification about these changes at the bottom.

Bryan, I'm going to ring Orange again now and confirm what address to send to. I'll repost when I'm sure.

HappyHooligan:
1/. According to Orange, yes, but we'll see.
2/. You can't make it clear, Orange have a spreadsheet with the data on it. But the T&C does state that this change has to be detrimental to you. If you've never called it, then it's not.
#39
Just spoke to Orange, the lady has told me that I can send my letter in but disconnections aren't taking place until December (for whatever reason) and she also said that even in December, they may not allow the disconnection to take place. That's her talking bull, trying to dissuade me as if they don't allow the disconnection, MCOL and Ofcom will be on Orange so fast that... yeah, anyway!

Point was, the confirmed that the address I put was right Bryan, the address you have is for complaints I've been told.
#40
Orange had been ripping me off since 2 years....cant wait to cancel. especially after a recent upgrage of nokia n95. but we can still use that number on o2 right?? if not, happy to cancel that again as well.

Power of People....very true

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