Electronic Arts is one of the biggest names in gaming, and are the software firm responsible for huge titles like FIFA, Need for Speed and the Sims. Origin is the company's online sales platform and the best place to download any of EA's latest games. The platform has been around in some form since 2005, but has been known as Origin since 2011, when it was re-launched to distribute the Battlefield Expansion Pack. Now it is the easiest way to download new PC releases and add-ons for EA’s titles.
All of EA’s games can be downloaded at the Origin online shop at www.origin.com. The Origin platform needs to be downloaded onto your Mac or PC before you can use the service.
To make a purchase online, all customers need to create an Origin Account. You just need to enter a few details and choose whether to receive the Origin Newsletter or not. Now you can complete your purchase as normal. The Origin software will be downloaded with your first purchase or separately at the download page.
Buying on Origin
Origin Access is a membership only service that provides access to The Vault – a collection of games that can be played as much as you want – for a monthly amount. Members can also play upcoming EA games before they are released to the public and receive an automatic discount on new games, pre-orders, FIFA points and expansion packs.
Origin Access also takes the form of a social network, allowing members to interact with each other at the EA Access board. You can track what your contacts have purchased and what they are playing, exchange tips and seek support from EA staff.
The Origin online store stocks the following product categories:
When shopping on the Origin store, customers can filter out their results. Products can be filtered by genre, price point, franchise, availability, rating, publisher, developer, number of players and language. So finding the title you want should be easy.
Origin is not exclusively a platform for games by Electronic Arts. Other brands are represented on the site, including:
The Deals section is the best place to look for Origin’s current reductions, with a wide range of titles under £5, £10 and £20 to choose from, as well as on the house titles.
Every November, Origin also takes part in the Black Friday retail event, which kick starts the festive shopping season. In the past, Origin have actually jumped the gun, announcing their Black Friday deals a few days earlier than other gaming retailers, so keep your eyes peeled before the day itself.
Payment methods supported by Origin include: VISA, Mastercard, JCB, American Express, Paysafecard, PayPal, Discover Card, Ukash, EA Cash Card and the EA Wallet.
All Origin products are downloadable and nothing is sent via post. To download games, all you need to do is install the Origin software. You can shop via that software itself or head to the website.
All games will be downloaded into your own My Games library on your computer. In some cases, it might be necessary to customise your Origin account to ensure that payments are not made by family members. In situations like this, you can securely save your payment information.
To make your payments secure, you need to uncheck the “save payment” tab on the checkout page. Whenever you make a purchase the system will request your card details, instead of automating the payments process.
Origin offers full refunds on all titles downloaded from their system under their Great Game Guarantee.
However, shoppers should be aware that not all Origin stocked titles are covered by the guarantee. Not all third party suppliers have chosen to participate. At the checkout, you can see whether your product is covered or not.
You can return any item and claim a full refund, but you must do so up to 24 hours after first launching the game, or within 7 days of making the purchase.
Origin Great Game Guarantee
As you’d expect from a major online gaming retailer, Origin has a lively presence on social media, and connecting via social media channels is a good way to ask questions or track new releases. The firm offers the following social media options:
Another good way to stay informed about what’s happening at Origin is by bookmarking their blog. The Origin News section provides updates about new services, product launch information and other content for gaming fans.
The easiest way to get in touch with Origin is via Origin Access, but there are other ways to make contact if you have a query.
The firm recommends that you use the online support tool for Mac and PC to ask most questions.
You could also try asking the EA support team via Twitter or give them a call on their hotline 0203 0141818 (9:00-21:00 from Monday to Friday, standard call charges apply)
You might also try writing to EA UK via post:
For most common support queries, the Origin FAQ should provide plenty of information.
Origin is the place to head if you want to find EA titles like FIFA, Battlefield or the Sims, and all of the firm’s most famous titles can regularly be purchased at big discounts. You can see all of the latest deals at the Origin HotUKDeals listings.