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Paypal – refund of return shipping costs

Derkyboy Avatar
8m, 5d agoFound 8 months, 5 days ago
If you buy an item online and pay with Paypal they have a promotion where if you change your mind they will pay the return shipping costs. It runs to the 31st August and can be used 4 times up to a value of £15 each time. You need to opt in and it appears to be valid for all Paypal users.
Could prove useful for some..

Sometimes, when you receive the item you bought online, it isn’t quite as you expected. If that happens, simply return it and don’t worry anymore about the return shipping costs, it’s on us *. The service is free and valid also on international shopping

Update - Email received this morning (4th July 2016) to say the offer has been extended until the 31st December 2016 -

“Return Shipping on Us.*

Activate this service for free and we'll cover up to £15 of return shipping costs for up to 4 eligible PayPal purchases worldwide until 31 December 2016.”
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Derkyboy Avatar
8m, 5d agoFound 8 months, 5 days ago
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Top Comments

(5)
161 Likes
COLD - another nail in the coffin for sellers.

Example, I've sold my playstation 3 for an excellent price while the 50% discount was on. Now at any point said buyer can just "change his mind" and post the thing back to me, or maybe do a "hotukdealer" and return it because he's got his hands on a cheaper one.

Nothing lost for the buyer, The seller then gets his used item back perhaps in a worse condition, loses the initial POSTAGE on it and then has to resell (perhaps at a fraction of the price)

Yep....great deal.
130 Likes
This should be standard for goods that don't fit the description of the sales contract or our faulty/DOA/incomplete all year long and for those who simply change their mind they should pay return postage. Basically if the supplier is at fault they should pay return costs but if the buyer is at fault (change of mind) they should pay and forfeit initial delivery costs too. That would be fair to everyone. I wish both Ebay and Paypal would get their heads around this.
35 Likes
Great for buyers, rubbish for sellers.

Especially for those of us who just sell the odd bit here and there. There's nothing to stop some fussy buyer buying one of my daughter's grown out of, but still perfect dresses and deciding when it arrives they don't actually fancy the colour after all!

Before this they would have thought twice about wasting everyone's time and money if they weren't sure but not now, this just makes it easy for them to mess sellers about. Imo! :(
18 Likes
HEAT! Exceptional deal! Could be particularly useful for people who are considering taking a risk on Chinese phones from the likes of Gearbest - now, if something DOES go wrong with the phone, or it's DOA and you're forced to send it back to China for a refund, the return shipping charges won't be so hard to swallow.

TIP: If you sign into your Paypal account first, and then click back through to this offer through the HUKD page, it gives the amount as £15 (not euros).

Edited By: Crapweasel on Apr 06, 2016 10:09: .

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2 Likes #1
Thanks. Mine says €15 not £15.
18 Likes #2
HEAT! Exceptional deal! Could be particularly useful for people who are considering taking a risk on Chinese phones from the likes of Gearbest - now, if something DOES go wrong with the phone, or it's DOA and you're forced to send it back to China for a refund, the return shipping charges won't be so hard to swallow.

TIP: If you sign into your Paypal account first, and then click back through to this offer through the HUKD page, it gives the amount as £15 (not euros).

Edited By: Crapweasel on Apr 06, 2016 10:09: .
6 Likes #3
Could come in handy if I order some usb leads that claim to support fast charging, then as usual when I try them they don't.
6 Likes #4
When can I use PayPal Refunded Returns service?
You are registered with PayPal as an holder of a PayPal account resident in Czech Republic, Finland, Greece, Hungary, Romania, Slovakia, Bulgaria, Lithuania, Slovenia, Croatia, Latvia, Estonia, Cyprus, Malta and Portugal and your PayPal account is not suspended or limited;
1 Like #5
thanks for this info, heated!
1 Like #6
great deal. thanks.
130 Likes #7
This should be standard for goods that don't fit the description of the sales contract or our faulty/DOA/incomplete all year long and for those who simply change their mind they should pay return postage. Basically if the supplier is at fault they should pay return costs but if the buyer is at fault (change of mind) they should pay and forfeit initial delivery costs too. That would be fair to everyone. I wish both Ebay and Paypal would get their heads around this.
#9
Is the £15 limit on purchases or postage? How much is tracked postage to China?

voted hot

Edit: Just seen that the £15 is towards shipping costs
"Activate this service for free and we'll cover up to £15 of return shipping costs for up to 4 eligible PayPal purchases worldwide until 31 August 2016."

Edited By: octopus on Apr 06, 2016 10:24
3 Likes #10
bonzobanana
I wish both Ebay and Paypal would get their heads around this.
Agreed - but whenever I have been asked to pay to return a (heavy) faulty item, I contact Ebay and hassle them - they eventually agree to cover the return cost and issue a prepaid label etc. Bit of hassle - so only bother for heavier items.
1 Like #11
oscarcat
Master G
When can I use PayPal Refunded Returns service?
You are registered with PayPal as an holder of a PayPal account resident in Czech Republic, Finland, Greece, Hungary, Romania, Slovakia, Bulgaria, Lithuania, Slovenia, Croatia, Latvia, Estonia, Cyprus, Malta and Portugal and your PayPal account is not suspended or limited;
I've just read that bit. Is the UK actually included in this, anyone clarify please?
Link takes me to PayPal Greece web site

It's valid for UK too (https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions), I got an email about the free £15 returns for a UK account.

Edited By: James123 on Apr 06, 2016 10:25
[helper] 1 Like #12
James123
oscarcat
Master G
When can I use PayPal Refunded Returns service?
You are registered with PayPal as an holder of a PayPal account resident in Czech Republic, Finland, Greece, Hungary, Romania, Slovakia, Bulgaria, Lithuania, Slovenia, Croatia, Latvia, Estonia, Cyprus, Malta and Portugal and your PayPal account is not suspended or limited;
I've just read that bit. Is the UK actually included in this, anyone clarify please?
Link takes me to PayPal Greece web site
It's valid for UK too (https://www.paypal.com/uk/webapps/mpp/refunded-returns/general-conditions), I got an email about the free £15 returns for a UK account.
Great Thanks for that - Voted Hot now
[HUKD Deal Editor]#13
oscarcat
Master G
When can I use PayPal Refunded Returns service?
You are registered with PayPal as an holder of a PayPal account resident in Czech Republic, Finland, Greece, Hungary, Romania, Slovakia, Bulgaria, Lithuania, Slovenia, Croatia, Latvia, Estonia, Cyprus, Malta and Portugal and your PayPal account is not suspended or limited;
I've just read that bit. Is the UK actually included in this, anyone clarify please?
Link takes me to PayPal Greece web site

It's activated fine on my account, also...

The Service in only available to holders of a UK PayPal account whose access has not been suspended or limited;
1 Like #14
Great deal thanks a lot!
#15
Parent company Ebay is doing this as people don't use them anymore
1 Like #16
Better to buy stuff on eBay as a 'guest' and use your credit card. Even though Section 75 covers over £100, CC companies will not quibble over anything under £100 (from experience).
banned#17
Thank you so much for the helpful note!
#18
deal saved and to use when needed. thx
35 Likes #19
Great for buyers, rubbish for sellers.

Especially for those of us who just sell the odd bit here and there. There's nothing to stop some fussy buyer buying one of my daughter's grown out of, but still perfect dresses and deciding when it arrives they don't actually fancy the colour after all!

Before this they would have thought twice about wasting everyone's time and money if they weren't sure but not now, this just makes it easy for them to mess sellers about. Imo! :(
161 Likes #20
COLD - another nail in the coffin for sellers.

Example, I've sold my playstation 3 for an excellent price while the 50% discount was on. Now at any point said buyer can just "change his mind" and post the thing back to me, or maybe do a "hotukdealer" and return it because he's got his hands on a cheaper one.

Nothing lost for the buyer, The seller then gets his used item back perhaps in a worse condition, loses the initial POSTAGE on it and then has to resell (perhaps at a fraction of the price)

Yep....great deal.
#21
Nice, thanks OP!
2 Likes #22
thanks for the UK link, just activated it on my Paypal, I prob wont need it, but you never know..
1 Like #23
ublewit
Great for buyers, rubbish for sellers.
Especially for those of us who just sell the odd bit here and there. There's nothing to stop some fussy buyer buying one of my daughter's grown out of, but still perfect dresses and deciding when it arrives they don't actually fancy the colour after all!
Before this they would have thought twice about wasting everyone's time and money if they weren't sure but not now, this just makes it easy for them to mess sellers about. Imo! :(

Exactly, now no longer worth the effort.


Edited By: red23 on Apr 06, 2016 10:52
#24
Super hot, thanks OP.
3 Likes #25
bonzobanana
This should be standard for goods that don't fit the description of the sales contract or our faulty/DOA/incomplete all year long and for those who simply change their mind they should pay return postage. Basically if the supplier is at fault they should pay return costs but if the buyer is at fault (change of mind) they should pay and forfeit initial delivery costs too. That would be fair to everyone. I wish both Ebay and Paypal would get their heads around this.

This is standard and as far as I'm aware forms part of the Sales of Goods Act. Reasonable costs are refundable for return postage if the item is faulty etc.
#26
Ive just bought a stonking great TV stand. Could be very handy.
Any idea why its not showing? Is it on the homescreen when you log in?

I should add that if it turns up undamaged and with all required parts i wont be returning it willy nilly.
Have now followed link and activated.

Edited By: shindigger on Apr 06, 2016 10:59
2 Likes #27
chefjeegar
Parent company Ebay is doing this as people don't use them anymore

Apparently Ebay and Paypal are now independent companies
https://www.paypal.com/uk/webapps/mpp/paypal-ebay-update
3 Likes #28
Why are sellers moaning? This is great for buyers who get conned on eBay (or from china for example).

Super hot!
#29
Cheers OP.
2 Likes #30
this is bad for us sellers on ebay
#31
Thanks OP, added to my Paypal account ok :)
2 Likes #32
I've read the t&cs but couldn't see this mentioned

Does the seller have to offer a full refund including the original postage? If the item is faulty that's not an issue but if the buyer changes mind then that's not the sellers fault, so they shouldn't lose out on the postage costs already paid out
#33
Thanks OP. Just activated it.. Heat added

Edited By: vassy201187 on Apr 06, 2016 11:37
#34
Thank you OP. This is very useful.
2 Likes #35
Paypal, all for the buyer. Forget about the seller...
#36
What if the seller does not accept returns? I want to list a lot of clothes but don't want buyers returning them!
2 Likes #37
pototea
What if the seller does not accept returns? I want to list a lot of clothes but don't want buyers returning them!

Surely you could just list as "returns not accepted". You would not have to accept a return unless faulty or "not as described"

Edited By: graemeakajimmy on Apr 06, 2016 12:15
4 Likes #38
pototea
What if the seller does not accept returns? I want to list a lot of clothes but don't want buyers returning them!

If you are a private seller you don't have to accept returns, unless the item is faulty or not as described. This doesn't change that.
2 Likes #39
bonzobanana
This should be standard for goods that don't fit the description of the sales contract or our faulty/DOA/incomplete all year long and for those who simply change their mind they should pay return postage. Basically if the supplier is at fault they should pay return costs but if the buyer is at fault (change of mind) they should pay and forfeit initial delivery costs too. That would be fair to everyone. I wish both Ebay and Paypal would get their heads around this.
This, times 10000.

I bought a second hand front grill for my car that was described as in "good condition" and yet when it arrived it was more broken than the one I wanted it to replace! Looking at the average photo I could see, just about, that it was possible to spot - if you knew what you were looking for.

I threw it in the bin as after the time, fuel and shipping costs it wasn't worth the effort.

In my opinion ebay is full of just as many dodgy sellers as it is dodgy buyers and doesn't justify their ludicrous fees.
5 Likes #40
giorgoXXI
pototea
What if the seller does not accept returns? I want to list a lot of clothes but don't want buyers returning them!
If you are a private seller you don't have to accept returns, unless the item is faulty or not as described. This doesn't change that.
The problem is this:

Buyer says it is broken, I want refund. Raises a claim.
Seller says it is fine (or receives it and says it's fine).
Ebay/Paypal sides with buyer. Always.

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