Plusnet fibre broadband half price for 9 months and 110 topcashback (Term £512.73) - HotUKDeals
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512.73 before cashback and line rental, after cashback and line rental 366.23 for 18 months. Thats about 20.34 a month for 18 months fibre broadband up to 38mb!
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#1
Don't know either way but plusnet have got some awfully bad reviews on trust pilot. Just a heads up, as I say I have no experience with them recently.
#2
OptimusPrimeval
Don't know either way but plusnet have got some awfully bad reviews on trust pilot. Just a heads up, as I say I have no experience with them recently.

I have their Fibre product and it`s rock solid, i`m on the 76mb/20mb and I get that too.

I have ping monitor running on adslguide if anyone want`s to see how the network is.
#3
76mb fibre isn't much more expensive is it?
#4
I have experience with them as I have been a customer of their fibre for probably 2 years now and I'm happy enough with the service.

The customer service is great and available 24/7 with UK based call centres. More to the point I've not had much occasion to need to use it as my service is usually always fine.

I know a few friends on BT fibre services and although BT own plusnet, the service is very different. They always have problems and spend half their lives trying to resolve them. By comparison my internet is much better and my life is more peaceful.

I used to be on some deal similar to this, but I let the advanced line rental payment lapse without renewing which I'm aware costs me a little more than it should now but that's my own fault. Speedtest.net reports my download speeds as about 76mbs and upload about 18mbs which translates to about 10mb/s through put which is good on an 80/20 service.

I pay about £35 a month.

One thing I would advise is tell them not to bother sending you a router and go buy your own. Their hardware is dire and they put some sort of cancellation charge liability related to the hardware on your account. It's an "opt out" option rather than something you choose or opt into.
1 Like #5
It's worth noting that you can pay up front line rental for 12 months to get it cheaper and get the overall cost down from that stated in the original post
#6
OptimusPrimeval
Don't know either way but plusnet have got some awfully bad reviews on trust pilot. Just a heads up, as I say I have no experience with them recently.


I've used them on and off since dial-up days(I'm now on FTTC with them). Always found them fine for both products and customer service. I've also noticed they tend to get people who are determined to find fault with them writing bad reviews(yes, sometimes it's deserved since there will be the occasional cock-up when dealing with massive amounts of customers), however I think it's fair to say most Plusnet users are happy and the company is experiencing significant growth.
#7
No isp is perfect and like others PN gets things wrong sometimes, but they are open to that they don't hide it.

This is their service status page

http://portal.plus.net/supportpages.html?a=2&?helpheader=servicestatus

Compare that to say of BT or sky.

And yes i am a pn customer
#8
Been with plus net for 18 months. cs always fine with me. No problems with connection. Would recommend
#9
Plusnet are one of the better ISP's to be with, I have their Business FTTC @ home and i'm quite happy with the service I'm receiving from them.
#10
whytrigg
I have experience with them as I have been a customer of their fibre for probably 2 years now and I'm happy enough with the service.

The customer service is great and available 24/7 with UK based call centres. More to the point I've not had much occasion to need to use it as my service is usually always fine.

I know a few friends on BT fibre services and although BT own plusnet, the service is very different. They always have problems and spend half their lives trying to resolve them. By comparison my internet is much better and my life is more peaceful.

I used to be on some deal similar to this, but I let the advanced line rental payment lapse without renewing which I'm aware costs me a little more than it should now but that's my own fault. Speedtest.net reports my download speeds as about 76mbs and upload about 18mbs which translates to about 10mb/s through put which is good on an 80/20 service.

I pay about £35 a month.

One thing I would advise is tell them not to bother sending you a router and go buy your own. Their hardware is dire and they put some sort of cancellation charge liability related to the hardware on your account. It's an "opt out" option rather than something you choose or opt into.

Can you reccommend a good router?
Also are Fibre routers different?

Edited By: mittromney on Jul 16, 2014 20:01
1 Like #11
mittromney
whytrigg
I have experience with them as I have been a customer of their fibre for probably 2 years now and I'm happy enough with the service.

The customer service is great and available 24/7 with UK based call centres. More to the point I've not had much occasion to need to use it as my service is usually always fine.

I know a few friends on BT fibre services and although BT own plusnet, the service is very different. They always have problems and spend half their lives trying to resolve them. By comparison my internet is much better and my life is more peaceful.

I used to be on some deal similar to this, but I let the advanced line rental payment lapse without renewing which I'm aware costs me a little more than it should now but that's my own fault. Speedtest.net reports my download speeds as about 76mbs and upload about 18mbs which translates to about 10mb/s through put which is good on an 80/20 service.

I pay about £35 a month.

One thing I would advise is tell them not to bother sending you a router and go buy your own. Their hardware is dire and they put some sort of cancellation charge liability related to the hardware on your account. It's an "opt out" option rather than something you choose or opt into.

Can you reccommend a good router?
Also are Fibre routers different?

Assuming they are still giving out a separate Openreach modem then you can use anything with an ethernet "WAN" port that supports PPPoE
#12
I'm with plusnet for four years now. The thing to remember about the reviews is that all faults other than software or hardware, ie line faults, disconnections outside the premises are in the BT/openreach domain. Plusnet are reliant on them to carry out repairs. The majority of complaints are about "engineer didn't turn up".
I have found Plusnet brilliant. I had problems when I first joined them - constant disconnection, appalling speed. They talked me through everything. It turned out it was a OR engineer hadn't tightened the connection on my line in the junction -every time a large vehicle rumbled past, the line would shake and disconnect. BT fault, but I had to go through Plusnet.
If you are interested in this,I suggest you look up all the alternatives then phone them up and tell them of any cheaper/better deals. They do have some discretion (though they will deny it), and you could get offered an even better deal to sign up.
1 Like #13
mittromney

Can you reccommend a good router?
Also are Fibre routers different?

As the poster above states, you need the BT openreach installed but after that you can use anything with WAN.

I personally rate the Asus RT N66U router, commonly available in PC world, amazon etc for around £100, probably less now.

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