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Reclaim Your Bank Charges - Free

neilmonk Avatar
9y, 4m agoFound 9 years, 4 months ago
Ok, not really a "Hot Deal", but some people STILL don't know about this.

Ok, if you've ever had a bank charge for going over your overdraft, having a cheque bounce, etc, you can claim these back, for free.

There's a lot of "no win, no fee" companies that have appeared recently, that take sometimes more than half of the money back when they get it for you.

Many many many people have done this themselves, for free, with the help of various sites on the internet, one of these is the Consumer Action Group. Perhaps not the best site for everyone, but it is [generally] a pretty good site with lots of helpful resources.

There are other sites, but this is the main one I've looked at as well as http://www.moneysavingexpert.com , but some of the info on MSE isn't quite correct, or rather wasn't last time I looked.

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#1
If you claim back your charges dont they then close your account?
banned#2
They may or may not - it's a gamble.
I did it and they didnt close my accounts!
#3
They generally don't if it's your first claim, but if you keep incurring charges after they paid you back, then yes, they may close it, therefore, you are advised to open another bank account prior to starting the process, just in case.
#4
They didnt close mine but it was only 200 quid of charges which took about 5 weeks in total . I think if its a bigger amount they may consider it .
#5
I claimed c2.5k from First Direct and they didn't until I uncurred charges twice more. Which is fair enough because I really did take the urine!
#6
For what it's worth, this is best off in the CAG website, not here... But the summary is correct, don't go near the people helping, and don't worry about them closing your account, you should be able to open another and once they've been deemed as having broken the rules by doing that too, you never know, you might squeeze more money out of the cheats.
#7
Hi, do you still have to have the account open and running ?
and how far can you go back ?
Its just my husband had an account about 7-8 years back which is now closed that he had charges on

thanks
#8
The simple solution is not to go overdrawn or over your credit limit in the first place.
#9
newme2006
Hi, do you still have to have the account open and running ?
and how far can you go back ?
Its just my husband had an account about 7-8 years back which is now closed that he had charges on

thanks


I think the limit is the last 6 years.
#10
you can only claim charges for the last six years!!
#11
NewOrder
The simple solution is not to go overdrawn or over your credit limit in the first place.


Thanks for that little gem!

What about the fact that banks deal with debits before credits.

So, if your balance is £0.00 on the 1st June, but on the 2nd you have a DD going out for £200. Your wages of £500 are going in one the 2nd June.

You would almost certainly face a penalty charge.

So, it's not just as cut and dry and you seem to think is it...?!
#12
The simple answer is 6 years. The more complicated answer is "as long as you want". People have sucessfully claimed back more than 6 years' worth of charges, but it is more complex. Read the CAG site for help.
#13
NewOrder
The simple solution is not to go overdrawn or over your credit limit in the first place.
obviously. but alot of the time it's small businesses who had initial cash flow probs that are now reclaiming. there's many different reasons why someone could go over their limit, i imagine people spending for no reason is a rare reason.
1 Like #14
NewOrder
The simple solution is not to go overdrawn or over your credit limit in the first place.


This board needs more like you. Very helpful.
#15
NewOrder
The simple solution is not to go overdrawn or over your credit limit in the first place.


Hi, yes I agree I have had an account since I was 15 so for over 12 years now, and I have not had one charge on my account

But my husband was in a previous relationship and his EX used to spend all the money etc so he got charged alot

but it was over 8 years ago and the account has been closed for 7 years

BUT - from experiances lately I do understand how people can go over ect, with the house prices and mortgages going up ect
#16
I filed a claim with Natwest for £1240 and last Friday I received a letter offering me £1091. Thanks very much Natwest.

You have to be soft in the skull not to file for bank charges and I earn more than £90K a year so we can all attract bank charges.

[updated]
Don't listen to the morons that stand on their soap boxes and say "don't go overdrawn then" OR "I've never gone overdrawn" - they're the ones who just accept being fleeced.

Sit down tonight and start the process off by requesting the last 6 years statements from your banks and credit card companies.
#17
I claimed with HSBC, took 2 or 3 months but in the end I got just shy of under £400 back and no account closure!

Well worth it!

LloydsTSB just charged me £60 in fines this month so i'm gonna attempt to claim that next month once they've charged me
#18
NewOrder
The simple solution is not to go overdrawn or over your credit limit in the first place.


Yeah weldone Batman! Another thing with bank charges, if the bank charge puts you over your limit they effectively charge you twice even though its their fault.

I find the financial ombudsman service particarly useful:
http://www.financial-ombudsman.org.uk/

They have a standard letter template on there you can use to complain to your bank. Give it 8 weeks after you send complaint, if you get no response get onto the ombudsman and they can sort it.
#19
Paid £225 in charges being offered £190 which i have accepted. I think the 6 year thing comes about as it what they have to keep on file. If you keep your own records and can go further and prove what they owe you then you may be able to claim more.
#20
[url]www.moneysavingexpert.com[/url] has all the information you need. you can claim back 6 yrs from the day you make the claim, even if the account is now closed. I sent the sample letters from the MSE site and i added up the charges which totalled £920. They originally sent me a letter saying they were in the right, but when i added interest to the charges i found the total was over £2000. Halifax offered £460. I phoned and on the phone they agreed my original claim of £920. I was happy.

Also on the account closure situation. If a bank closes your account, they are legally liable to assist you in opening a new account, this does include a financial input from them.
#21
newbie1001
Paid £225 in charges being offered £190 which i have accepted. I think the 6 year thing comes about as it what they have to keep on file. If you keep your own records and can go further and prove what they owe you then you may be able to claim more.


no you can only go back and claim 6 yrs, nothing to do with records being kept.
#22
skhwoody
no you can only go back and claim 6 yrs, nothing to do with records being kept.


newbie1001 was correct skhwoody, you're wrong I'm afraid.
#23
Does anyone know the HSBC address that I send the letter too requesting details on my charges?
#24
Kieron
Does anyone know the HSBC address that I send the letter too requesting details on my charges?


Have a look at the link in the main post click on "go to deal".
#25
Ok thanks I've been using moneysavingexpert.com though because I saw the bloke on GMTV... ;]
#26
The site I'm using is [url]www.penaltycharges.co.uk[/url]

They've got a forum on there that you have to register for (it's free) and there are loads of people on there that offer their help free of charge. They've also got loads of templates that you can use to send to your bank(s).
#27
Can someone help me find an address for HSBC to post this too please?
#28
Kieron
Can someone help me find an address for HSBC to post this too please?


As previously advised, have a look at the link in the main post click on "go to deal".
#29
I did it's just a messy forum and I couldn't find anything.

I just looked at a statement and on the back it says;

"Issued by HSBC Bank plc, Customer Information, PO Box 757, Hemel Hempstead, Hertfordshire HP2 4SS.

Is that the one?
#30
What's messy about it?

Go into the HSBC section, and there's a sticky thread there called " ****HSBC Contact Information **** " That's the one you need.
#31
neilmonk
What's messy about it?

Go into the HSBC section, and there's a sticky thread there called " ****HSBC Contact Information **** " That's the one you need.


So should I send it to that Colin chap as listed under ****HSBC Contact Information **** or address it to my local branch?
#32
Hi

Has anyone encountered probs with reclaiming money back from chatterbox. They are not paying us saying that they have backlog, but they have been saying this since Dec 06.

Thanks
banned#33
I handed my situation over to volavris

http://www.volvaris.com/

I filled out a short form and now it is all in their hands and i wait for the money

they will also claim back stuff like inconvenient charges etc but they also take 25% so ultimately i think it will even out only I wont have to do any work which is nice
#34
Proximo
I handed my situation over to volavris

http://www.volvaris.com/

I filled out a short form and now it is all in their hands and i wait for the money

they will also claim back stuff like inconvenient charges etc but they also take 25% so ultimately i think it will even out only I wont have to do any work which is nice
#35
Hello - when you go overdrawn without arranging an overdraft you are spending someone else's money. If I came round and saw some of your cash and decided to use it without asking (I was going to pay it back later honest) you would be ok with that?
#36
Its the infamous blame culture hitting home again!!...one of the reasons why this country is going down the pan.

While i can understand why people may feel agrieved if they get charged £20 for going overdrawn by one day...it does p*ss me off when people are overdrawn for month upon month...year upon year KNOWING what the penalty charges are and THEN have the AUDACITY to blame the banks and try to claim money back that they KNEW would be charged as if it was some kind of mistake.

Blame culture im affraid......drives me mental!!
#37
I have to agree with the last 2 posts (#34 and #35).

Although I believe the charges do not reflect the true cost to the bank and are excessive, to be claiming £100s and £1000s shows that it isn't a one-off event and some people expect to borrow their bank's money without permission and no penalty for doing so.
banned#38
m1chaels
Hello - when you go overdrawn without arranging an overdraft you are spending someone else's money. If I came round and saw some of your cash and decided to use it without asking (I was going to pay it back later honest) you would be ok with that?


spenspuma
Its the infamous blame culture hitting home again!!...one of the reasons why this country is going down the pan.

While i can understand why people may feel agrieved if they get charged £20 for going overdrawn by one day...it does p*ss me off when people are overdrawn for month upon month...year upon year KNOWING what the penalty charges are and THEN have the AUDACITY to blame the banks and try to claim money back that they KNEW would be charged as if it was some kind of mistake.

Blame culture im affraid......drives me mental!!



Its not that its just that it doesnt cost £30 for the bank to rectify these things which is what is in dispute here and why people deserve to be claiming this money back it's not an issue of blaming.....
#39
Proximo
Its not that its just that it doesnt cost £30 for the bank to rectify these things which is what is in dispute here and why people deserve to be claiming this money back it's not an issue of blaming.....


Okay then.........


So...you take out what is in effect a contract out with the Bank, stating that if you go overdrawn by even a penny you will be charged £30......you are made aware of this and have it in Black and white.....THEN you proceed to go overdrawn and you get charged the £30 - i cant see where the issue is?? - most charges for most services are highly inflated these days.

If we went through life claiming back every penny over what we thought the service WAS worth society would come to a halt....

DO i think the Dentist that charged me £30 to sit in his chair for 3 and a half minutes for a check up is overcharging me??...YES...but i know that a check up is £30 and if i dont want to pay £30 then i dont go to him!!....you cant go to the dentist KNOWING you'll be paying £30 but then complain cos you dont think its fair!!!
#40
At the end of the day, whether you agree with it or not, bank charges ARE unlawful regardless of whats written in the so called contract-otherwise no one would succeed in claiming them back - People can get into debt for allsorts of reasons, illhealth, relationship breakdown etc. £30 IS excessive and until there is a sensible ruling made on what is appropriate, £12 for example is a voluntary amount some institutions have implemented but is not law yet, then people are entitled to claim charges back.

Regarding the rather unique situation of the District Judge in Hull who threw the claims out recently , that decision has been challenged and overturned:

The dramatic setback for bank charges claimants in Hull has been reversed and has now produced an opportunity for a long awaited test-case.

A powerful alliance of The Consumer Action Group and Martin Lewis MoneySavingExpert.com decided that the impact of the 44 bank charges strikeout orders in Hull was too great. Together the two consumer forums arranged to challenge the strikeout orders with the help of solicitor Mike Dailly of Govan Law Centre and local Hull solicitor Baser Akoodie both of whom provided their services free of charge. Mike Dailly provided so much help that at one point he was obliged to meet with the trustees of his charitable law centre in order to obtain their permission to continue to provide his support for the case.

The bank Axis powers involved in the Hull orders were Barclays, HSBC, Nationwide, Alliance & Leicester, Yorkshire Bank and Lloyds.

Funded jointly by Martin Lewis (75%) and the CAG (25%) as well as a large donation from a CAG member, the Allies instructed a London QC to spearhead the challenge. It soon became clear that the claims of most of the 44 claimants were very poor quality and needed to be re-drafted. We are pleased to say that those claimants who had used materials and guidance from our own consumer forum were clearly much better than the rest. Unfortunately several claimants had merely used the guidance from the Which?, BBC and other non-forum websites and their claims forms were especially weak.

It was decided to redraft all of the particulars of claims and this was carried out by our counsel Raymond Cox QC in consultation with the entire team. The evidence bundles were also overhauled so that by the date of the hearing, each claimant has been provided with a top quality and professionally prepared case file.

As each new particulars of claim was completed it was sent to the banks' solicitors with a note informing them that the original claim would be amended accordingly. It was no surprise that as each amendment was received, each bank immedialty capitulated and offered to settle the claim 100%.

Only HSBC and Barclays attempted to impose confidentiality clauses but the claimants refused these and even these banks agreed to unconditional surrender. Barclays did try to ambush one claimant just before the hearing and get him to sign a confidentiality agreement. Luckily this was spotted just in the nick of time and Barclays were obliged to climb-down and to settle unconditionally. Beware of Barclays bearing gifts!!

By the date of the hearing on the 4th July, there were only two banks still standing. The Alliance & Leicester failed to respond or to acknowledge to any communication whatsoever. The Yorkshire Bank on the other hand stated very clearly that it stood by its position and that it would defend the bank charges against them. In the event they fielded a senior solicitor but it soon became clear that he was out of his depth.

It became obvious very early on that faced with the new evidence bundles and the amended pleading that the judge was going to allow the cases to proceed. Yorkshire Bank tried lamely to say that there was no basis for a claim but the judge wouldn't agree and moved on to allocation. The Yorkshire Bank - no doubt worried about a disclosure order quickly agreed to allocation to the small claims track.
Then came the question of disclosure. Surprisingly the bank scarcely made an objection and the only issue became disclosure deadline. We wanted mid-August. the bank wanted the end of October. In the end the judge ordered full disclosure by the 28th September.

After very little further discussion the judge went on to replicate the order for all four Yorkshire bank charges claimants and for the 3 Alliance & Leicester claimants. A very good result indeed for The Consumer Forums.

http://www.bankactiongroup.co.uk/

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