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Renewing your AA membership?

andycc1 Avatar
9y, 8m agoFound 9 years, 8 months ago
Got my renewal notice from the AA for £160 (joint cover, Option 3) etc.. Decided to ring them up, and got through to the "Customer Retention" department. Quoted them the web site £128 offer for new members, and without a fuss they matched it (saving £32).

If you don't ask - you don't get! :-)
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andycc1 Avatar
9y, 8m agoFound 9 years, 8 months ago
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#1
£128!!!

You could get full cover for just £32 with autoaid. Works slightly differently as you pay yourself for breakdown, recovery, etc and reclaim the cost. Limited to vehicles upto 2500cc and 'at home' service limited to maximum £45 refund.

Or check out the RAC deal.

Tesco do a cheap RAC deal if you have Tesco clubcard vouchers - effectively 75% off normal price but options are limited e.g. £39.25 for joint cover breakdown, recovery & onward travel but without the 'at home' service
#2
£128 is a rip off - voted cold!!!!
#3
highguyuk
£128 is a rip off - voted cold!!!!


Well.. looking at the "auto aid" details, it seems its £32 per person, so for me thats £64 straight off (need the wife covered too). Also, I cannot see the "Do***ent of insurace" which detials the max claim amounts - the only visible one is £45 for Home assistance, which seems rather low (for call-out, and time).

The RAC offer is quite good, with 3 months free, but this still takes the annual cost to approx £109 for comparible cover.
#4
Yes the autoaid is personal cover so you will need to pay £64 for 2 people (still a saving of £64 on what you paid). There's no specified maximum amount of claim with the Autoaid offer, except the at home cover which is designed for simple starts (e.g. flat battery) or towing to your local garage for repair. £45 will normally be more than enough for this.

Note that both the AA and RAC normally limit their labour to just 30 minutes to repair your car - if it can't be done in that time then they will take it to a garage where you will be charged for repair. Obviously if you are at home, you are not entitled to any onward travel or hotel accommodation.
#5
You sure its 30 minutes.

Could have sworn it was 1 hour ...
#6
Nope, just 30 minutes. Anything more needs to be approved by control and is based on commercial considerations e.g. cost of repair vs cost of recovery, number of waiting customers etc.

...and if it's a diesel high pressure pump failure, fuel rail failure etc they won't touch it with a barge pole - straight on to a tow truck for a 'proper mechanic' to fix! The RAC took me 250 miles/4.5 hours on the back of a truck when this happened to me at 1:00am. - glad it wasn't the AA as it would have taken all day or longer waiting to pick ups at county borders using their Relay service.
#7
Me and the wife have autoaid and I'm sure we only paid £32 per couple..:? I see they HAVE got a website now.:thumbsup:
#8
clarence47a
Me and the wife have autoaid and I'm sure we only paid £32 per couple..:? I see they HAVE got a website now.:thumbsup:
Whoops, you're absolutely correct:oops:

Cover applies to you and your legal spouse or civil partner as shown in the schedule.
http://www.autoaidbreakdown.co.uk/memb01.htm
#9
...and if it's a diesel high pressure pump failure, fuel rail failure etc they won't touch it with a barge pole - straight on to a tow truck for a 'proper mechanic' to fix

Proper Mechanic what are you saying :?

You will find the AA Patrols are highly trained and they do not just take any mechanic they have a 3 hour assessment before even considering them for employment, THEY only take the best!!!!!

Tim
#10
tim158
...and if it's a diesel high pressure pump failure, fuel rail failure etc they won't touch it with a barge pole - straight on to a tow truck for a 'proper mechanic' to fix

Proper Mechanic what are you saying :?

You will find the AA Patrols are highly trained and they do not just take any mechanic they have a 3 hour assessment before even considering them for employment, THEY only take the best!!!!!

Tim
I don't doubt the experience of patrolman, but this was the words straight out of the mouth of the RAC patrolman. The pressures involved in diesels (and to a lesser extent some of the most modern petrol engines) are so great that one wrong move and the patrolman could end up with fuel injected directly into his bloodstream because of the pressure involved with obvious dire results. The RAC man told me it was company policy for them not to touch such problems roadside, which was backed up by the control who had no qualms arranging long distance recovery once the fault was confirmed by their patrolman.

Btw, the only time I have used the AA was when I called them because a suspension bolt holding the lower wishbone came out and needed replacing before the car was moved (there was a danger of the whole thing collapsing). I explained the problem & the solution yet the AA in their infinite wisdom sent after about 1.5 hours a basic recovery man with no mechanical training. When I showed him the state of the car, he agreed it wasn't even safe to load on the tow truck but as he was not a trained mechanic he couldn't even attempt a repair even if he had the necessary bolt so he left me.

I ended up making a very difficult call back to the AA who at first said they wouldn't supply anyone else as they will only attend once to any given breakdown. After a lot of complaining and persuasion, and based on the fact that the guy they sent was totally inappropriate to the problem I had told them about, they finally agreed to dispatch a patrolman who could actually help (I explained exactly what was needed in the initial call). After about 4 hours since the initial call, a proper AA man turned up and made a temporary repair that would at least make the car safe to move - took less than 10 minutes most of which was spent searching his van for a suitable bolt.
#11
Hi Premier

I am not having a dig, the assessment I have just gone through was all mechanical based, which I have 17years workshop experience in the mechanical world.

I belive it is policy not to send out a recovery truck on the word of the customer until it has been confirmed by a patrol man.

Anyhow I am with Mayday :-) because it was cheaper and they recover the caravan as well

Regards

Tim
#12
tim158

I belive it is policy not to send out a recovery truck on the word of the customer until it has been confirmed by a patrol man.


How true. My dad once insisted on a recovery truck to take his car to a dealer because the front nearside suspension had collapsed. A tiny AA Escort van appeared and he diagnosed an exhaust suspension hanger stuck in the tyre. :roll: One wheel change and my dad was on his way.

My AA cover is due for renewal at the end of March. I paid £221 for Roadside, Relay, Home Start, Relay Plus, Breakdown Repair Cover last year and it's the same price this year with the noob discount. Factor in £20 with Quidco and a Nectar 2,000 bonus points voucher and points on the normal spend and that's OK in my book.
#13
For AA renewal posts check out Karen-Angel's thread posted recently....

http://www.hotukdeals.com/forums/showthread.php?t=51683&highlight=renewal
#14
I used to be with the RAC - then let it run out.
Then when I got my new car in 2002, it came with AA cover - then I let that run out!

In the back of my mind I kept thinking that I really should renew one of them - but just never got around to it!

6 months ago I was in Lloyds have one of there pain in the backside financial reviews when the woman happened to mention that 'of course, with your Gold account you get AA cover included - and that as long as I was over 3 miles from the house they would sort me out!!!!!

I then upgraded to a Platinum account - and she said that I now had FULL cover from the AA:-D So - anyone with a Gold or Platinum account at Lloyds.............

Check the paperwork! You could save LOTS of money:roll:
#15
tim158
Hi Premier

I am not having a dig, the assessment I have just gone through was all mechanical based, which I have 17years workshop experience in the mechanical world.

I belive it is policy not to send out a recovery truck on the word of the customer until it has been confirmed by a patrol man.

Anyhow I am with Mayday :-) because it was cheaper and they recover the caravan as well

Regards

Tim
That's certainly the policy with the RAC, hence why the patrolman arrived first. They do this so that the patrolman can assess the repair and usually if you ask for a long distance recovery the control will authorise the repair if possible, and there are not a lot of customers waiting for help elsewhere, but as I said, as soon as he reported the issue was with the high pressure diesel system, control authorised a recovery to whereever I wanted.

However the AA just sent a recovery vehicle even though I told them the car was unsafe to move until a repair had been made. Only after my protestations in my second call to them did I get an AA patrolman to turn up and that was 4.5hours after the initial call. Yes I did complain to the AA in their satisfaction survey they sent after the event, but I didn't hear from them again.
#16
markopoloman
I then upgraded to a Platinum account - and she said that I now had FULL cover from the AA:-D So - anyone with a Gold or Platinum account at Lloyds.............

That's how I managed to have AA cover :)

But once the free Lloyds offer expired after 3 months, I went back to the normal account. I wasn't going to pay £180 a year or whatever it was for personal banking when I could get it for free.
#17
I had a renewal notice for £114. I looked at the GreenFlag web site and found substantially the same cover for £63. Rang the AA and they offered to discount me down to £85.50 "because we always quote the full price on the renewal and thats what you pay if you don't phone us"! I still asked them why I shouldn't move to GreenFlag and they further discounted me down to £70 (after "talking to my manager"). Haggling, it may be. Should have gone to GreenFlag, yes maybe, but for the sake of a phone call to their 0800 number, well worth doing. So HOT deal from me!

BTW - what a rip off they are perpetrating here! Relying on all their regular customers to automatically renew without question. It's the easiest thing to do!

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