Samsung D600 (clearance) from e2save. 12 months free and 12 months contract. . 400 mins & 250 text. - HotUKDeals
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Samsung D600 (clearance) from e2save. 12 months free and 12 months contract. . 400 mins & 250 text.

£0.00 @ e2save
£40 a month for 12 months. All £480.00 can be claimed back. If you use Quidco you can even make £36.50 profit. I'm on my 3rd cashback contract with e2save and I've had no problems getting my cash.… Read More
advance Avatar
1d, 3w agoFound 1 decade, 3 weeks ago
£40 a month for 12 months. All £480.00 can be claimed back.


If you use Quidco you can even make £36.50 profit.


I'm on my 3rd cashback contract with e2save and I've had no problems getting my cash.

can get this phone in 2 colours
- advance
More From e2save:

All Comments

(35) Jump to unreadPost a comment
Comments/page:
#1
This is a price match is it not and therefore the t&c's are different from normal. Very strict I believe.
#2
Benjimoron
This is a price match is it not and therefore the t&c's are different from normal. Very strict I believe.

i didn't find any big difference between normal cash back and this cash back deal its just the way that they wrote in t&c, looks really abit complicated. but any ways nothing to be worried as it is a normal cash back deal, nothing different. cheers
#3
Benjimoron
This is a price match is it not and therefore the t&c's are different from normal. Very strict I believe.


If they are the same as OSPS, then if you miss one claim - all others are void!!!:w00t:

So therefore worth doing ur homework before commiting.

I believe that their normal (ie. non pricematch) deals are ok though!
#4
turbocat
If they are the same as OSPS, then if you miss one claim - all others are void!!!:w00t:

So therefore worth doing ur homework before commiting.

I believe that their normal (ie. non pricematch) deals are ok though!


Can't find the t&c's at the moment but I'm sure that this one is very strict like you say.

EDIT - Borrowed from the one eyed snake:

This isn't the only change they are imposing for this offer:

1) They now are only accepting originals (no on-line bills accepted) and they say you should not send in summary bills, but have fully itemised bills.

2) Use a separate envelope per claim - they say that they will shred all paperwork in an envelope except one claim!

3) If you mess up on one claim they won't pay out on it and they won't pay out on any subsequent claims.

4) If you mess up on a claim they charge you a £10 fine!

5) They say they will only pay cheques to the original address you give them when you ordered the phone (elsewhere in the contract they say they don't mind if you change your address!)

6) They say you are advised to use recorded delivery, then say that even if you have used recorded delivery and its got lost in the post they won't pay the claim! This makes recorded delivery pretty useless, as Royal Mail wouldn't even compensate you for the value of the claim that went missing - and osps would also use this missed claim as an excuse to cancel all future claims (see 3).

7) If you cancel your direct debit "for any reason" they charge you £50 + VAT

8) If you are disconnected "for any reason" during the first 6 months they charge you a minimum of £235! (And cancel all cashbacks)

9) You have to agree to them storing your credit/debit card numbers and allowing them to charge any of their "fines" to these cards.

10) They will only assist over any queries you have on the cashback during the 10 days that follow the sale. They refuse to help in any way outside that time frame.

11) Though this is prohibited under the distance selling regulations (DSR), they charge you £25 if you want to return an unwanted phone during the 7 days allowed for returns by the DSR unless you first get authorisation from them (via a premium rate phone number)

12) They say you must return (using the DSR) any unwanted phone to them within 7 days of them sending it to you.

But under the distance selling rules, customers have 7 working days to cancel unwanted goods starting the day after the goods are delivered. (i.e. you can cancel the deal right up to the last day of the 7, you don't have to have returned the goods by then)

In short - don't tick the box that says you have read and accept the terms without being sure you want to be bound by them.

Also note they now charge £2.50 to verify your credit card:
#5
Quick update:

I just found this in their t&c summary:

Where a valid claim has not been received by us within one calendar month of the required bill, which is the closing date for your claim. You will not be entitled to any part of the Cash Back offered. Cash back files are closed and cannot be reopened in these cases

Make of it what you will...

I personally am therefore not going for it
#6
And they charge you a £10 fine for messing up the claim!
#7
Cold because of the T+C's, its seems way to much effort...I would much rather go with someone like the actual Carphone Warehouse (i know e2save is owned by them) when if they or you do something wrong you can go and shout at someone in a shop :D and they at least try and make it pretty easy to get your money back IMO!
#8
yea but shouldn,t be cold as the deal it self is good, its us who has to do the right job
banned#9
Voted Hot Hot Hot Hot Hot- At The End Of The Day It Turns Out For Gratis!!!
Is The Cause For The Moans?
#10
But if time is money then this deal could cost alot ....
#11
ROKO
Voted Hot Hot Hot Hot Hot- At The End Of The Day It Turns Out For Gratis!!!
Is The Cause For The Moans?



What happens if your claim gets lost in the post and it costs you a £10 fine and £420 or whatever it is in lost cashback? Would you still be voting it hot? Or would you rather go with a deal that doesn't have such stupid t&c's?
#12
I totally agree with Benjimoron tbh its not even that new a phone, not worth the risk of £490...
#13
The conditions for the price match deals at e2save and onestopphoneshop are identical to Coolnewmobiles.

Coolnewmobiles appear to be Ok with the cashback claims so why not go for their packages. They are offering wide range of phones and 500 minutes on packages.

Having said that, I have resisted buying from CNM because of potentially loosing all my entitlement if say my phone bill from network or claim to the shop got lost in the post (as it happened to me more than once in the past). You wait about a week for it then you ask for another bill which may take about a week to arrive. Worse still when you send the claim to the shop, they wont tell you they received it for about two weeks sometimes. Its very risky.
banned#14
the olnly way out i think is spending £4.1 each time for special delivery which covers upto £500. not bad though. sending 4 times an year is like £16.4

not bad though for a reputable seller like e2save.
#15
Benjimoron
This is a price match is it not and therefore the t&c's are different from normal. Very strict I believe.


Can someone provide link for the above mentioned enhanced t & c for this offer? Here is the snapshot of e2save website which says standard t&c apply for this offer.

[email protected]/hukd/m_e2save2_340555_1.jpg" alt="http://panasonic.photodeal.co.uk/pictures/[email protected]/hukd/m_e2save2_340555_1.jpg" />

...
11) Though this is prohibited under the distance selling regulations (DSR), they charge you £25 if you want to return an unwanted phone during the 7 days allowed for returns by the DSR unless you first get authorisation from them (via a premium rate phone number)
...

[email protected]/hukd/m_e2save3_340557_1.jpg" alt="http://panasonic.photodeal.co.uk/pictures/[email protected]/hukd/m_e2save3_340557_1.jpg" />

Regarding to premium rate phone number you can always get alternative number from [url]www.saynoto0870.com[/url], the alternative number for 0845 6555522 is 0800 0496032/01509 618500/01509 615993. Secondly they charge you admin fee if you change your mind and want to exchange with some other phone, again admin fee varies not fixed £25.

...
Also note they now charge £2.50 to verify your credit card:


[email protected]/hukd/m_e2save_340556_1.jpg" alt="http://panasonic.photodeal.co.uk/pictures/[email protected]/hukd/m_e2save_340556_1.jpg" />
#16
Please note that I did say that I couldn't find it on their site and that I have borrowed the details from someone else. Whilst I took them to be correct and it would seem that they were correct as it is a pricematch offer they may not actually be correct!

Sorry for any confusion, if someone could find the correct answer one way or another that would be great!
#17
Looks like I did mess up! It's a pricematch offer and I thought they used the pricmatched web-sites terms and conditions for the offer. Also the one I was looking at was the D900 not D600.

SORRY!
#18
WAHEY!!!

Looks like I was right all along!!!!!!!!!!!!!!!!!!!!!!!!!!!

t&c's:

12 Months FREE on O2 300 min + 250 sms 12M
Send your 4th, 6th, 8th, 10th and 12th monthly bills within 30 days of the date stated on the relevant airtime bill, to us and we will credit you by cheque with £84.00 each time.

This will save you £420.00 over the 12 month duration of the contract. In effect this means that your average line rental per month over the contract period is £0.00 per month.

Please note: the above calculations are based on the basic line rental of the tariff and do not include itemised billing.

The Terms and Conditions of the price match deals vary from our normal Terms and Conditions. Please discard the Cheque Back Leaflet in your welcome pack as the Terms and Conditions differ for this offer. A summary of the price match deal terms and conditions are detailed below.

Download the special terms cashback vouchers here:
http://www.e2save.com/files/cashback/special_terms_voucher.pdf

£201 to £600 claims

Cash backs are claimed in five equal instalments.



Instalment 1: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, that arrives showing you have been connected for 4 months. i.e. if you were purchased on the 1st of January, you need to send in the bill that is dated around the 1st of May. This is 120 days (4 months) after connection. See porting below



Instalment 2: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 180 days (6 months) after purchase.



Instalment 3: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 240 days (8 months) after purchase.



Instalment 4: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 300 days (10 months) after purchase.



Instalment 5: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 360 days (12 months) after purchase.



Porting (keeping your old number)

When making the first instalment claim at 120 days, with a PORTED number, we need in addition to the standard requirements above, a copy of the first bill showing the original number we supplied to you.



Receipt Notification

We will email you when your redemption paperwork is loaded onto our system and when it is processed for payment. It takes upto 14 working days from receipt to load and 28 working days from receipt to process. Hotmail and AOL have a tendency to regard this kind of email as spam, so please add [email protected] to your authorised user list.



Returning Originals

Sorry but we are not able to return originals. So please take a copy for your records.



Disconnection

If you disconnect for any reason within 180 days of the initial bill,

e2save.com will invoice you the minimum sum of £200 plus VAT per

handset. The actual charge invoiced, will be calculated on the basis of the tariff selected at the time of disconnection.



Confirmed disconnections through e2save.com customer care department,

arising during the initial 7-day money back guarantee period are the only exceptions to the above clause. All cash back claims become null and void if you are disconnected within the contract period.



Tariff Change

If you change the tariff you selected on your Price Promise Deal within 180 days of your initial bill, we will invoice you with the minimum sum of £100 plus VAT per handset. All cash back claims become null and void if your tariff is changed within the contract period.



Direct Debit

Your contract includes a mandatory direct debit arrangement, where your

monthly line rental and charges will be taken from your bank. If this is cancelled, we will invoice you £50 plus VAT.



Should you have supplied us with your credit or debit card details you

hereby expressly authorise us to deduct the above amounts from your card account in the event of the above tariff change, disconnection or

cancellation conditions occurring. We will advise you in writing of any

charges, should they occur.



Please be aware

Our offers are some of the best in the industry and rely on administration to be kept to a bare minimum; therefore it is your responsibility to follow the following redemption requirements:



All of the information required to claim is supplied to you during the sale process. It is your responsibility to:

a) Record the order reference number that we give you at point of purchase.

b) Record the overall cash back amount that you have as a part of your

purchase.

c) Record the dates above at which you are eligible to claim.

d) To print off the claim form we send you by email at the point of

purchase.

e) Return the correctly completed form within the prescribed time.

All claim information is supplied to you at the point of purchase. However to assist, we do hold your data on our system, for ten working days after your connection. If you need assistance please contact the e2save.com Customer Services Dept on: 0845 655 5522



Where a valid claim has not been received by us within one calendar month of the required bill, which is the closing date for your claim. You will not be entitled to any part of the Cash Back offered. Cash back files are closed and cannot be reopened in these cases.



Administration charges

Due to the number of early claims, duplicate claims, incomplete claims and multiple claims, we will charge you £10 for each case encountered.



Multiple Claims

We do not accept more than one claim per envelope. We are looking for one correct claim per envelope and we shred all further paperwork. You risk losing your claim altogether if you adopt this practice and the excess paperwork is shredded.



Cheque Payments

We try to settle valid claims by cheque within 28 working days of receipt, directly to your home address using the account details supplied with your original order. If a cheque we send to you is lost in the post, we will check with our bank that it hasn't been cashed and we will replace this cheque after it has been missing for 30 days.



Change of Address

We don't have a problem with you changing your address. Please email:

[email protected]



Change of Name

You are not allowed to change the name of the user after connection.



Recorded Delivery

We recommend you send all claim paperwork by recorded delivery, as proof of sending is not proof of delivery. Where an item goes missing in the post and you haven't got our valid recorded delivery signature, then the item will be regarded unclaimed.




It does say standard cashback terms apply like shahidemran posted above. I'm querying it with them as this deal would be nice with standard terms!
#19
Almost identical to the word to Phonebox Direct T&C. Not same company are they?
#20
5757alan
Almost identical to the word to Phonebox Direct T&C. Not same company are they?


No - it's part of their pricematching that they match the conditions also. After all, the strictness of the conditions basically defines their profit and thus price, because it affects how many successfully claim.
#21
5757alan
Almost identical to the word to Phonebox Direct T&C. Not same company are they?


It's a pricematch deal which basically means that they take the dodgy terms and conditions too, which is only fair in my opinion.

Only problem is that it's not very clear from the site what the t&c's are. It says standard terms apply but it is possible to find these terms and conditions on their site. Although you can go all the way to the checkout and buy the deal without it ever mentioning that these are the t&c's. Which is why they are phoning me back to put in writing that they will still honour your claim even if it is lost in the post! As long as you have a slip to prove you sent it recorded delivery. That's fair enough isn't it?

Other things in there that are a bit dodgy are the bit about doing an early claim? How can you do an early claim? Surely you send your bill and form off when you receive it and how can that be early?

Also they only help you for the first 10 days so make sure you have EVERYTHING you need otherwise you may be in trouble!
#22
arfster
No - it's part of their pricematching that they match the conditions also. After all, the strictness of the conditions basically defines their profit and thus price, because it affects how many successfully claim.


I can imagine their profit margins are quite large if a few claims accidentaly go missing in the post!!!
#23
Well I got it in writing (e-mail) that if your claim gets lost in the post then they'll still honour your cashback so long as you can provide your recorded delivery slip to prove you sent it recorded delivery.

Still not that great a deal for me, I might go for it, I'm not sure yet.
#24
Not that it's much use anyway!

"Any opinions expressed in this E-Mail are those of the author and do not necessarily constitute the views of the Company. Nothing in this E-Mail shall bind the Company in any contract or obligation"
#25
Hello Everybody,

Regarding the above note made by Benjimoron, I work for e2save.com and can confirm this information posted by him is correct

If a cashback claim is sent to us by recorded delivery and you have kept proof of the receipt proved by royalmail that shows the claim was sent within the correct time frame, the cashback will still be honoured whether or not it was received by ourselves as this would not be the customer error.

Kind regards,
Rebecca
#26
Hello Everybody,

Regarding the above note made by Benjimoron, I work for e2save.com and can confirm this information posted by him is correct

If a cashback claim is sent to us by recorded delivery and you have kept proof of the receipt proved by royalmail that shows the claim was sent within the correct time frame, the cashback will still be honoured whether or not it was received by ourselves as this would not be the customer error.

Kind regards,
Rebecca
#27
[email protected]
Hello Everybody,

Regarding the above note made by Benjimoron, I work for e2save.com and can confirm this information posted by him is correct

If a cashback claim is sent to us by recorded delivery and you have kept proof of the receipt proved by royalmail that shows the claim was sent within the correct time frame, the cashback will still be honoured whether or not it was received by ourselves as this would not be the customer error.

Kind regards,
Rebecca


Thanks for the post, however unless we have something in writing it doesn't mean a thing. I asked for it in writing as that was what the guy had said to me. I got the e-mail but like I said earlier it says that it is only his personal opinion and doesn't make any difference to any contract. ie it wouldn't stand up in court!

I then asked for it in writing again as what I had been given wouldn't change the terms and conditions you have set for the offer. I have had nothing back yet.

No offence meant and thanks for the post but as I'm sure you're well aware alot of these cashback offers end up in the small claims court if we are to get our money back so if I was provided with what I have been told and what you have said here is true then I would be all too happy to take out a contract.
#28
Thanks Benjimoron,

Seams you were correct again. I did not realise this was a price match deal and thought the standard terms and conditions apply for the cash back, which would mean as long as you have proof of postage we will honour the amount due.

I have just read over the thread again after reading your reply and realised it was regarding the terms and conditions for a price match deal, in which case it states:

We recommend you send all claim paperwork by recorded delivery, as proof of sending is not proof of delivery. Where an item goes missing in the post and you haven\'t got our valid recorded delivery signature, then the item will be regarded unclaimed.

Sorry for any confusion this may have caused.

Kind regards,
Rebecca
#29
[email protected]
Thanks Benjimoron,

Seams you were correct again. I did not realise this was a price match deal and thought the standard terms and conditions apply for the cash back, which would mean as long as you have proof of postage we will honour the amount due.

I have just read over the thread again after reading your reply and realised it was regarding the terms and conditions for a price match deal, in which case it states:

We recommend you send all claim paperwork by recorded delivery, as proof of sending is not proof of delivery. Where an item goes missing in the post and you haven\'t got our valid recorded delivery signature, then the item will be regarded unclaimed.

Sorry for any confusion this may have caused.

Kind regards,
Rebecca


Thanks for posting again, I thought you weren't going to come back! What you might be able to clear up for me is how companies like yours can give us information like this and get away with it. I'm not saying this is your fault, I work for a company and I don't know the answers to everything and that's alot to do with our training and managers etc so I don't blame you personally. But when I phoned I was told that it would be fine as long as I had proof of postage, I got him to e-mail so that I had it in writing, but that had a clause at the bottom which stated that it was his opinion only and wouldn't be of any use to me in court. And then you post on here saying that it's ok as long as you've got your proof of postage.

How are we expected to be able to use these deals without being ripped off if all the information we are given on the phone and via e-mail is both wrong and of no use should we wish to pursue you in court. The only way that I can see that I can actually ask for advice on the phone is that I get everything that they say put in writing. But I either get a useless e-mail like above or they refuse to put anything in actual writing that will be of some use to me.

So to sum up, how do I go about getting the information that I require (ie what to do in case it gets lost in the post) in written form that will be of some use to me in court?
#30
I've just re-read the page too and I can count 5 times that I and others have mentioned that this was a price match deal. Quite a difficult mistake to think this was a standard contract imo.
#31
[email protected]
Thanks Benjimoron,

Seams you were correct again. I did not realise this was a price match deal and thought the standard terms and conditions apply for the cash back, which would mean as long as you have proof of postage we will honour the amount due.

I have just read over the thread again after reading your reply and realised it was regarding the terms and conditions for a price match deal, in which case it states:

We recommend you send all claim paperwork by recorded delivery, as proof of sending is not proof of delivery. Where an item goes missing in the post and you haven\'t got our valid recorded delivery signature, then the item will be regarded unclaimed.

Sorry for any confusion this may have caused.

Kind regards,
Rebecca


Glad to see you're back on at the moment, care to comment on my post?

Benjimoron
Thanks for posting again, I thought you weren't going to come back! What you might be able to clear up for me is how companies like yours can give us information like this and get away with it. I'm not saying this is your fault, I work for a company and I don't know the answers to everything and that's alot to do with our training and managers etc so I don't blame you personally. But when I phoned I was told that it would be fine as long as I had proof of postage, I got him to e-mail so that I had it in writing, but that had a clause at the bottom which stated that it was his opinion only and wouldn't be of any use to me in court. And then you post on here saying that it's ok as long as you've got your proof of postage.

How are we expected to be able to use these deals without being ripped off if all the information we are given on the phone and via e-mail is both wrong and of no use should we wish to pursue you in court. The only way that I can see that I can actually ask for advice on the phone is that I get everything that they say put in writing. But I either get a useless e-mail like above or they refuse to put anything in actual writing that will be of some use to me.

So to sum up, how do I go about getting the information that I require (ie what to do in case it gets lost in the post) in written form that will be of some use to me in court?
#32
Benji,

You have kind of worried me about these deals. I thought that these clearance deals looked ok. You send in the cashback claims (x5) each within 30 days of the invoice date.
Where did you get that long list of T&Cs from?
I have to have itemised bills? Even though they dont come itemised as standard?
#33
smashed
Benji,

You have kind of worried me about these deals. I thought that these clearance deals looked ok. You send in the cashback claims (x5) each within 30 days of the invoice date.
Where did you get that long list of T&Cs from?
I have to have itemised bills? Even though they dont come itemised as standard?



Those t&c's are the ones you are agreeing to when taking out these pricematch deals. If you click where it says "12 months free" then you get the "special" t&c's!

Don't think you need itemised billing, just send the top part that shows your name/address etc I think.
#34
Sorry for being blind... I did a 11months free deal, still cant find the special TCs

Only:
11 Months FREE on O2 400 min + 500 sms 12m
Send your claim within 30 days of the date stated on the relevant airtime bill, to us and we will credit you by cheque with £77.00 each time.

This will save you £385.00 over the 12 month duration of the contract. In effect this means that your average line rental per month over the contract period is £2.92 per month.

Please note: the above calculations are based on the basic line rental of the tariff and do not include itemised billing.

The Terms and Conditions of the price match deals vary from our normal Terms and Conditions. Please discard the Cheque Back Leaflet in your welcome pack as the Terms and Conditions differ for this offer. A summary of the price match deal terms and conditions are detailed below.


Download the special terms cashback vouchers here:

http://www.e2save.com/files/cashback/special_terms_voucher.pdf


£201 to £600 claims


Cash backs are claimed in five equal instalments.

Instalment 1: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, that arrives showing you have been connected for 4 months. i.e. if you were purchased on the 1st of January, you need to send in the bill that is dated around the 1st of May. This is 120 days (4 months) after connection. See porting below

Instalment 2: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 180 days (6 months) after purchase.

Instalment 3: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 240 days (8 months) after purchase.

Instalment 4: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 300 days (10 months) after purchase.

Instalment 5: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 360 days (12 months) after purchase.


Porting (keeping your old number)

When making the first instalment claim at 120 days, with a PORTED number, we need in addition to the standard requirements above, a copy of the first bill showing the original number we supplied to you.


Receipt Notification

We will email you when your redemption paperwork is loaded onto our system and when it is processed for payment. It takes upto 14 working days from receipt to load and 28 working days from receipt to process. Hotmail and AOL have a tendency to regard this kind of email as spam, so please add [email protected] to your authorised user list.


Returning Originals

Sorry but we are not able to return originals. So please take a copy for your records.


Disconnection

If you disconnect for any reason within 180 days of the initial bill, e2save.com will invoice you the minimum sum of £200 plus VAT per handset. The actual charge invoiced, will be calculated on the basis of the tariff selected at the time of disconnection. Confirmed disconnections through e2save.com customer care department, arising during the initial 7-day money back guarantee period are the only exceptions to the above clause. All cash back claims become null and void if you are disconnected within the contract period.


Tariff Change

If you change the tariff you selected on your Price Promise Deal within 180 days of your initial bill, we will invoice you with the minimum sum of £100 plus VAT per handset. All cash back claims become null and void if your tariff is changed within the contract period.


Direct Debit

Your contract includes a mandatory direct debit arrangement, where your monthly line rental and charges will be taken from your bank. If this is cancelled, we will invoice you £50 plus VAT. Should you have supplied us with your credit or debit card details you hereby expressly authorise us to deduct the above amounts from your card account in the event of the above tariff change, disconnection or cancellation conditions occurring. We will advise you in writing of any charges, should they occur.


Please be aware

Our offers are some of the best in the industry and rely on administration to be kept to a bare minimum; therefore it is your responsibility to follow the following redemption requirements: All of the information required to claim is supplied to you during the sale process. It is your responsibility to:

a) Record the order reference number that we give you at point of purchase.

b) Record the overall cash back amount that you have as a part of your purchase.

c) Record the dates above at which you are eligible to claim.

d) To print off the claim form we send you by email at the point of purchase.

e) Return the correctly completed form within the prescribed time.

All claim information is supplied to you at the point of purchase. However to assist, we do hold your data on our system, for ten working days after your connection. If you need assistance please contact the e2save.com Customer Services Dept on: 0845 655 5522 where a valid claim has not been received by us within one calendar month of the required bill, which is the closing date for your claim. You will not be entitled to any part of the Cash Back offered. Cash back files are closed and cannot be reopened in these cases.


Administration charges

Due to the number of early claims, duplicate claims, incomplete claims and multiple claims, we will charge you £10 for each case encountered.


Multiple Claims

We do not accept more than one claim per envelope. We are looking for one correct claim per envelope and we shred all further paperwork. You risk losing your claim altogether if you adopt this practice and the excess paperwork is shredded.


Cheque Payments

We try to settle valid claims by cheque within 28 working days of receipt, directly to your home address using the account details supplied with your original order. If a cheque we send to you is lost in the post, we will check with our bank that it hasn't been cashed and we will replace this cheque after it has been missing for 30 days.


Change of Address

We don't have a problem with you changing your address. Please email:

[email protected]


Change of Name

You are not allowed to change the name of the user after connection.


Recorded Delivery

We recommend you send all claim paperwork by recorded delivery, as proof of sending is not proof of delivery. Where an item goes missing in the post and you haven't got our valid recorded delivery signature, then the item will be regarded unclaimed.

Im on this page
http://www.e2save.com/contract-mobile-phone/Samsung-D900-Clearance-Price-Match-/D900PMCL

Can you tell me where to find it mate :(
Sorry
#35
That list that I posted was quoted from someone else. It's basically them picking out the bad points and writing it in their own language. ie. you get charged ten pounds for messing up a claim, you can see that in the t&c's.

Those are the correct t&c's you have, where I say "special" I meant strict! If you agree to those then it's a good deal but just be careful as like mentioned if your claim goes missing in the post you won't get any money back unless you've taken out consequential loss insurance. If you cancel your direct debit you'll be charged 50 quid! If your bill gets lost on its way to you then you'll be unable to claim etc.

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