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Im sky customer for TV but not phone. I had letter offering 6 months free unlimited broadband (usually £7.50, saves £45, also throwing in N router for free and wireless connector so I can use the video on demand service anytime plus without wires from router (usually £60).
If your another supplier may have to pay to set up new line (i paid £39) however topcash back gives £50.50 cash back on new sky phone customers.All in all i saved £160!
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drewlang Avatar
drewlang3y, 3m agoFound 3 years, 3 months ago
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darthvader666uk#1
looks like a good deal but had sky BB about 2 years ago and found it poor plus you couldn't use your own Router and HAD to use theirs which, for me, was a 10p segem router :(

Do you know if they have improved / can use your own router? Im interested as AOL is slowly getting worse ...

Voted hot anyway :)
milesy29#2
I wouldn't touch sky bb with a barge pole, even if they gave me money to do so. Phoned 3 times to discuss if I could get a static IP address, and noone had a clue what I was saying. Can't imagine technical support would be any good based on this. I'm sticking with O2, where the value, service and support is amazing.

Good luck to those who take this offer up, but cold from me.
bikerjodie#3
you an use your own router.... you need to get the settings of the sky router and put them into the router you want to use!
Been using sky for years but always used my own router (obviously change to theirs when there's a problem and need assistance)
darthvader666uk#4
bikerjodie
you an use your own router.... you need to get the settings of the sky router and put them into the router you want to use!
Been using sky for years but always used my own router (obviously change to theirs when there's a problem and need assistance)


Ah see 2 years ago when I ask for this, they told me the "locked" each router to the phone line. I assumed this was complete bull and like the dude up above, the tech suppose was useless at the time.

Maybe I need to look else where...
webbozen#5
I used to have Sky Broadband a few years ago and regretted it as, already said, customer service and reliability is virtually non-existent. I am with O2 and am staying with them as service has been great and no problems and competitively priced against Sky.
One of the worst things I found with Sky was that if you have your own domain with email address of say joebloggs@ whatsits.co.uk and you send an email it arrives at the other end with whatever sky email address they have given you, ie [email protected]
This means you have a good chance of getting into your intended receivers spam box as you are not recognised. Sky will not allow you a workaround. Admittedly you can receive emails and send but you will always end up with the Sky address.
Forced usernames NO THANK YOU.

ps anybody want a Sky router box as they didn't even want it back as I refused to pay postage they said bin it. Says a lot I think.

Edited By: webbozen on Jan 15, 2012 22:10
bfam#6
How long is the contract for? Is it unlimted and what is the speed?
J1135#7
Had sky BB for around 2 year now, just shy of 19Mb, no issues at all.
Been rock steady other than a shacky router which they replaced after a little coercing.
No throttling ala virgin and no FUP (Fair useage policy) ala majority of BB providers.

I've not had anything off them regards useage and in one month I downlaoded my steam catalogue around 3/4 times LMAO must've easy been a terabyte and not a peep from em.

As for people requesting static IP's and stuff, it's not really that type of ISP in all honesty, few Residential ISP's will actually allow/provide a static IP, but to be honest it's not really hard to work around with things like DyDNS.

Unlimited yes..
Speeds? Im on just shy of 19Mb but YMMV external lines/internal wiring/distance from the exchange/alu/copper/Exchange all play a part ;)http://www.samknows.com
J1135#8
webbozen

One of the worst things I found with Sky was that if you have your own domain with email address of say joebloggs@ whatsits.co.uk and you send an email it arrives at the other end with whatever sky email address they have given you, ie [email protected]
This means you have a good chance of getting into your intended receivers spam box as you are not recognised. Sky will not allow you a workaround. Admittedly you can receive emails and send but you will always end up with the Sky address.
Forced usernames NO THANK YOU.


Rubbish!

I have multiple domains, multiple machines and multiple email addresses, not one of them uses or shows @sky.com as the email

Explain further?

darthvader666uk
bikerjodie
you an use your own router.... you need to get the settings of the sky router and put them into the router you want to use!
Been using sky for years but always used my own router (obviously change to theirs when there's a problem and need assistance)


Ah see 2 years ago when I ask for this, they told me the "locked" each router to the phone line. I assumed this was complete bull and like the dude up above, the tech suppose was useless at the time.

Maybe I need to look else where...


Yeah you can use alternative routers with a little bit of playing around :)


Edited By: J1135 on Jan 15, 2012 23:28
bfam#9
"J1135Jan 15, 2012
Had sky BB for around 2 year now, just shy of 19Mb, no issues at all.
Been rock steady other than a shacky router which they replaced after a little coercing.
No throttling ala virgin and no FUP (Fair useage policy) ala majority of BB providers.

I've not had anything off them regards useage and in one month I downlaoded my steam catalogue around 3/4 times LMAO must've easy been a terabyte and not a peep from em.

As for people requesting static IP's and stuff, it's not really that type of ISP in all honesty, few Residential ISP's will actually allow/provide a static IP, but to be honest it's not really hard to work around with things like DyDNS.

Unlimited yes..
Speeds? Im on just shy of 19Mb but YMMV external lines/internal wiring/distance from the exchange/alu/copper/Exchange all play a part http://www.samknows.com"

Thanks, might goes for this as Talktalk is whats coming out of my backside, at the moment, as I type!
doctord#10
sky i hate that monopolising company def a cold for me.
smr1#11
I don't understand the sky adding @sky.com to emails either as it hasn't happened to me.
Maybe you ran a set up disc and it set your outgoing server to the sky one? I wouldn't know about any set up disc as I've never used one since compuserve days and have always just put in any settings by hand.
The ip seems quite sticky as well, unless you wanted a specific ip or a range I'd imagine you could get by with the sticky ip. Not to mention my uptime is often months at a time.
solar26#12
Best broadband I have ever had!
dms05#13
solar26
Best broadband I have ever had!

Likewise. I get 20 Mbps and totally unlimited downloads for £7.50/month, plus a lot of free calls. Sky were awarded the 'Best Broadband supplier' award for the past two years.

Also the Sky Antime+ (their VoD service) works well. I can run several computers, Sky Anytime+ download and iPlayer on my Sony Bravia concurrently without any loss of speed for surfing.

Simply the best!

Edited By: dms05 on Jan 16, 2012 09:39
milesy29#14
dms05
solar26
Best broadband I have ever had!

Sky were awarded the 'Best Broadband supplier' award for the past two years.


Awarded from whom? Not the 2010 Broadband Customer Satisfaction Report from uSwitch.com 2009/2010 or 2011!

In 2011 they were voted the best broadband, phone and digital TV bundle provider by customers of a price comparison website, bt on customer satisfaction, value, speed or features, they came nowhere near the top!

Talk Talk, Virgin, O2, PlusNet and BT all beat sky to these awards!

Please can you explain further as this is very misleading.
J1135#15
BT, FUP, blocking sites with more to come.
Virgin, Throttling (pricey tho)
Plusnet, Very low monthly allowances (Even their top £25/m pack is only 120Gb FUP!)
Talktalk, not really looked at them due to the constant bad press lol

Just who are you "not recommendign" the BB packages to?
If it's a case of you need it for email and internet and pretty much nothing else then yes a l service with throttling, horrendously low FUP's or flat out blocking sites would be adequate.

I was very against going with sky, that was 2 years ago now, I've only had one issue in that time (router went wonky), so the uptime is pretty good too :p
dragon2611#16
darthvader666uk
looks like a good deal but had sky BB about 2 years ago and found it poor plus you couldn't use your own Router and HAD to use theirs which, for me, was a 10p segem router :(

Do you know if they have improved / can use your own router? Im interested as AOL is slowly getting worse ...

Voted hot anyway :)

T&C's state you have to use their router although there are ways to extract the login details and use your own and whilst this is breaking the T&C's i've not heard of anyone getting kicked off for it it yet.
webbozen#17
J1135
webbozen

One of the worst things I found with Sky was that if you have your own domain with email address of say joebloggs@ whatsits.co.uk and you send an email it arrives at the other end with whatever sky email address they have given you, ie [email protected]
This means you have a good chance of getting into your intended receivers spam box as you are not recognised. Sky will not allow you a workaround. Admittedly you can receive emails and send but you will always end up with the Sky address.
Forced usernames NO THANK YOU.


Rubbish!

I have multiple domains, multiple machines and multiple email addresses, not one of them uses or shows @sky.com as the email

Explain further?



Briefly when you send an email using your personal non Sky domain name the recipient receives the email OK but the return address has been changed to your Sky [email protected]. You can set up to receive your personal emails OK and you can send as well OK. The problem arises from the fact that a lot of people use automatic settings , ie hit return which automatically enters the email senders address in their address book, and this will be their Sky address not the one they sent out as.
Hope that may explain a bit better.
J1135#18
I've not had to set anythign up/change anything other than how I would normally setup a mail client.
A brief scan thru multiple mailboxes shows all received to their correct address.

I've not used the sky mail servers/logins/settings anywhere on any of my machines, I think you just set it up wrong tbh mate.

Were you using the sky webmail or mail servers perhaps?

My mail servers can't possibly pull mail thru the sky serves as they aint setup that way so it's not just me reading it wrong.
upperdecker1#19
webbozen
J1135
webbozen

One of the worst things I found with Sky was that if you have your own domain with email address of say joebloggs@ whatsits.co.uk and you send an email it arrives at the other end with whatever sky email address they have given you, ie [email protected]
This means you have a good chance of getting into your intended receivers spam box as you are not recognised. Sky will not allow you a workaround. Admittedly you can receive emails and send but you will always end up with the Sky address.
Forced usernames NO THANK YOU.

Rubbish!

I have multiple domains, multiple machines and multiple email addresses, not one of them uses or shows @sky.com as the email

Explain further?


Briefly when you send an email using your personal non Sky domain name the recipient receives the email OK but the return address has been changed to your Sky [email protected]. You can set up to receive your personal emails OK and you can send as well OK. The problem arises from the fact that a lot of people use automatic settings , ie hit return which automatically enters the email senders address in their address book, and this will be their Sky address not the one they sent out as.
Hope that may explain a bit better.

Sounds like you have set something up completely wrong.

Have just switched over to this offer from sky because it is such good value.
Would have gone before but the sky service was not installed in my area until recently so it was no cheaper than what i currently had with talktalk.
You will most likely find this broadband better if you are currently using a supplier that leases from BT wholesale.
webbozen#20
J1135
I've not had to set anythign up/change anything other than how I would normally setup a mail client.
A brief scan thru multiple mailboxes shows all received to their correct address.

I've not used the sky mail servers/logins/settings anywhere on any of my machines, I think you just set it up wrong tbh mate.

Were you using the sky webmail or mail servers perhaps?

My mail servers can't possibly pull mail thru the sky serves as they aint setup that way so it's not just me reading it wrong.

I think you misunderstand me. All incoming mail goes to correct boxes etc nothing wrong in receiving.
It is the outgoing that gets altered. Like I said it gets changed to a sky.com address when received by someone else. Send an email from your address to someone, perhaps even one of your own other addresses, and then check to see which email address is in the from. I guarantee it will not be the one you sent from, it will be a sky.com one.
I did not use thier webmail and you have to go through their servers to send outgoing emails.

I have the exact same setup using O2 and everything is as it should be.

Perhaps I am too fussy and this sort of issue is not a problem to many.

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