HMV Providing the Latest in Home Entertainment
Since 1921, HMV has been providing customers with the latest music releases and a wide range of catalogue titles in every format available. They expanded their range of home entertainment to include film and television content on VHS video cassette, DVD & Blu-ray. They also provide games for all the consoles available. They have grown over the years with more than 120 stores across the UK. Since the rise of the digital media, HMV has sought to diversify their product range to bring music and film to their customers by investing in downloading, festivals, cinema and venues.
HMV has a strong brand recognition and a market share of around 25% for music, 25% for video and DVDs and nearly 10% for video games. www.hmv.com was launched in 1997, it was one of the first websites to offer a mail order facility and paid-for downloads. On their website, there is a Store Finder which locates your local shop via post code or towns. It also lets you know what is going on, for example signings or performances, in stores nearest to you.
HMV has a wide range of home entertainment products. On their website, you will find:
- Music: CDs, Vinyl, News, New Album Releases, Staff Picks
- Film and TV: DVDs, Blu-rays, News, Features, Articles, Staff Picks
Top Selling Brands
Great offers with HMV
HMV advertises discounts and offers throughout the year on their website. At the beginning of the page there is a Sale section which includes DVDs, CDs and technology. Customers can find additional offers at certain points in the year, such as Black Friday and Cyber Monday, post-Christmas sales and mid-summer sales. Customers will often find multipack discounts on DVDs, Blu-rays and CDs. HMVdigital also offers offer low price albums and discounts on selected downloads. If customers sign up to receive HMV e-mails, they will be informed of the latest offers and discounts.
Purehmv is the brand’s loyalty programme, which allows customers to gain loyalty points for downloads and items bought. The points can be redeemed in store or online. You also get exclusive surprises and offers, including signed merchandise, the opportunity to walk the red carpet with stars or backstage passes. Customers can also use the points to buy downloads or get money off online products. Points are earned by purchasing items from HMV. E-mails are sent to loyalty customers informing them of new releases, latest offers and rewards.
Purchasing from HMV
Buying items from hmv.com is an easy process. First, customers must set up an account. They have the option to subscribe to the newsletter which gives information about trending music and films and access to exclusive interviews.
Payment and Shipping
HMV.com accept Amex, VISA, MasterCard, Maestro, PayPal and VISA.
Shipping from Hmv.com
Delivery is free for any order over £10. Orders under £10 have a £2 delivery charge per order. A tracking service is available for £4.95 per order. HMV can only send items to UK addresses. Items are send 2nd class, which takes between 3-5 days. Royal Mail Tracked 24 service is available for an additional £4.95. HMV provides customers with a Click & Collect option, this is where the items are paid for as normal, but they are delivered to your nearest store. Customers must bring valid ID and their "Ready for collection" e-mail to the till with them.
HMV accepts unwanted items, as long as they are returned within 14 days of receipt, in perfect condition, and unopened. If the item is damaged, HMV will offer a refund if it has been bought within 30 days. After 30 days, but within the warranty limit, HMV will offer to repair or replace the item.
Items bought from a store can be returned in 2 ways:
- Take the item and the original receipt to any store, as well as any accompanying parts, accessories, cables, etc.
- Sent to the returns address at:
- HMV Ecommerce Ltd Returns
Wood Lane Erdington
Birmingham, B24 9QJ
Include the returns form, printed and filled in, the original receipt and any accessories that came with it.
Items bought online from store.hmv.com, can only be returned to the warehouse. This is how you do it:
- Print and fill out the returns form.
- Securely package the items and all the accessories included.
- Send it to the returns address.
Items which contain a digital download will not be exchanged or refunded if they are opened. Inform HMV if the item is faulty and they will let you know what to do with it.
HMV aims to deal with any refund within 3-5 working days.
HMV in Social Media
HMV has a strong social media presence, so keep up to date with the latest news, reviews and release by clicking on to
The HMV app gives customers access to millions of high-quality tracks and allows you to manage your music collection, download, sync and playback your purchases from hmvdigital.
The HMV blog has exclusive interviews with top names in the music, film, and gaming industries. Find out what inspires artists to create what they do and what their next move will be.
HMV Customer Service
HMV.com has an extensive FAQ page, but if you cannot find the answers you are looking for, you can contact the HMV customer service by:
- E-mail: [email protected]
- Phone: 03333 234754 (Monday to Friday 9am to 5pm).
- For any other enquirers, write to:
- HMV Retail Ltd
London, EC4V 3DB
- You can also send them a message through the contact formula on the Contact Us page.
HotUKDeals has many deals that customers can use to get discounted products for a number of items on the HMV website or in the high-street shops, from DVDs, CDs, downloads, speakers, headphones, games and many more items.
HMV vouchers and discount codes provided in conjunction with HotUKDeals allow customers to save money on a wide range of home entertainment products: music, games, tech and films. HMV discount vouchers offer great savings on 1000's of CDs, DVDs, Blu-ray, and games. With HMV and HotUKDeals, customers can get the latest music and film releases at the press of a couple of buttons.