Switch to Pipex and Get 2 Months Free Broadband or Free Modem - HotUKDeals
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I have no idea how good or bad Pipex are at delivering their services. So any discussion about the deal posted below would be gratefully received. Their prices start from £6.50 per month and up to 8Mb download speed. Please click on Comments from the front page to leave your replies :) Thanks.

1. Get 2 months FREE Broadband. If you're switching from another provider to Pipex you'll get a free broadband modem and microfilters OR 2 months FREE broadband on your chosen package.

2. It's easy to switch to Pipex. Simply contact your existing broadband provider and ask for your MAC (Migration Authorisation Code). They have to provide this to you. Choose which Pipex package you want and enter the MAC code where requested (MAC codes are valid for 30 days, so don't delay).

3. Keep using the Internet don't cancel your existing service and a few weeks later your service will be switched to Pipex

Anytime calls package:
* Save 25% on calls from telephone to mobiles compared to BT standard rates
* International calls from just 2p a minute [save up to 98% compared to BT international call rates].
More From Pipex:

All Comments

(35) Jump to unreadPost a comment
Comments/page:
#1
Just don't switch.
#2
[COLOR="Red"][SIZE="6"]They stink!
[/SIZE]
[/COLOR]
Im pleased I migrated away months ago.
#3
Pipex are an awful company and am so glad when i moved from them 2 years ago
#4
ive got a pal whos considering legal action against em....if ur a high user they switch u to a low user line so ur bandwidth makes no difference at all! STAY AWAY
#5
I get very slow speeds at peak times :-(

I can live with it at mo but when my contract runs out, im off! ;-)

The only good thing I have is one bill - Phone, line rental and BB - £30 ish a month :-D
#6
When people say stay away, do so at all costs! I was a customer with them for about 5 years and the last year has been hell; constant line cutoff, customer service who don't speak English at all, charging double for line rental and limiting my download to worse than Dial-Up. All their money goes on more customers and more revenue and less on their network. It took them over a month of constant pressure just to get my MAC code, before the new laws came in.

Joined Be now, full 24Mbps Download and 1.3Mbps Upload for £15 less than Pipex charged me for 2MB.
#7
I was with Pipex until 2 years ago then moved to Plus.Net with only monthly contract so I can leave at any stage with giving one month notice.

Whan I called Pipex for my MAC code the sweet lady advised me to move to Plus.net
#8
Just to give a slightly more balanced view, I have been with Pipex for about 3 years now and could count the number of system outages that I have experienced on one finger.

Mind you, I haven't had cause to call customer service, so I can't vouch for the quality of that.
#9
:p :whistling: :giggle: that told you rayman:w00t:
#10
Plus its not £6.50. You only get it at that price if you take their phone package and fork out another £12.50 equaling £19. Cheeky ******s try to make you think its cheap!!!

I left em last month. Was paying less than that (it was £14.99 last year for fone plus broadband).
#11
I left them about 10 months ago, basically I was paying nearly £24 for a 1mb service which other new customers were getting for £9.99, they couldn't be bothered with existing customers, only about getting new ones. Plus the customer accounts department is totally incompetent. I cancelled my direct debit when I left but 6 months later a new direct debit was set up by them without my permission and money taken from my bank account! I managed to get the money back but I was not very amused! :x

They also get a good slagging on the thinkbroadband.com forum.

http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=pipex

Looks like they are also cutting their CS staff! :shock:
#12
I've just left Pipex. Best thing I ever did, internet-wise at least.

£23.44 for 1MB connection and they tried offering me 8MB when I asked for my MAC number, but only if I took out another 1 year contract. I had already been with them 3 years and 6 months. Guess that wasn't enough for them.

Dreadful company. Doesn't know how to treat existing customers, full-stop.

If you want a good deal, try ukfsn.org. £19.99 for an 8MB connection with a 1 month contract and a monthly limit totalling 330GB.

The main reason I left? They began throttling P2P traffic, all day and all night.

Awful, appalling and shockingly poor customer service.
#13
i jus left pipex as well after they sent me a letter tellin me to stop downloading...speeds were total crap and i wouldnt switch back if they offered 11 month free
#14
Just left Pipex last month also, after many happy years with them they really really went to crap fast. I echo all the others who warn to stay away, voted cold.

Gitfinger
I left them about 10 months ago, basically I was paying nearly £24 for a 1mb service which other new customers were getting for £9.99, they couldn't be bothered with existing customers, only about getting new ones.


Out of all the complaints I had with Pipex, that was the one that pissed me off the most...I rarely checked the main site, so when I realised months later they were basically robbing me blind for months I was furious.
#15
***** WARNING *****

Avoid Pipex. They are a useless company with a useless customer service department. They are not interested in their existing customers only new customers.:x
#16
I signed up last November and am counting the days till the end of my 12 month contract - lousy service and even worse performance!
#17
I guess I must be unusually lucky with Pipex then. Been with Homecall just over a year. Started with the 1Mb broadband (no cap) plus Anytime phone calls, discounted mobile calls and line rental. All for £34.99 a month. Always connected, no outages and phone service very good. Can phone any UK geographical number for up to 90 mins, any time night or day, at no extra charge.

When their upto 8Mbs service was being touted I emailed customer services and said 'hey what about existing customers?'. Was told that equipment reconfiguration was required at their end. After a couple of months was told that I could upgrade. Deal is now £29.99 per month - up to 8Mbs broadband (no cap), Anytime phonecalls, line rental, discounted mobile calls and discounted international calls. I have checked using "Think Broadband" website and my download speeds are regularly just over 6Mbs with upload speeds of 484Kbs. Download speed comes down a bit to around 4Mbs after six in the evening but that is to be expected with the contention ratios for domestic customers, everyone coming home from work and going online.

No connection problems and no problems with downloading lots of music, sharing photos and all the other gubbins for which I wanted broadband. Plus it's great to be able to phone a UK geographical number at any time of the day without worrying about having to pay any more. Avoid 0870 and 0845 numbers by using the "saynoto0870" website. Another excellent part of the product is the fact that I don't have to pay BT anything.

As I say I must have been one of the lucky ones or perhaps people who have had good service don't post?

By the way Pipex is up for sale so it will be interesting to see who buys it.
#18
Just thought that I would add to the previous post.

My first experience of Broadband was with Freeserve back around 2000ish. They were good, reliable and no download restrictions. It all fell apart when they were taken over by Wanadoo. Connection problems, billing problems and then closing my account by mistake when all I wanted was a transfer to a new address.

I then tried Virgin on a month by month contract (at the new address). Seemed okay until I tried sending emails with attachments more than 1Mb. Wouldn't let me. Customer service dreadful (provided by NTHell) but eventually someone told me that there was a limit on email attachments. Got my MAC from them okay (needed a service where I could email high resolution photos) and migrated to Homecall without problem. However, Virgin continued to bill me for a service I no longer had. Despite promises from their customer service to stop it I had to contact my credit card and get the payments stopped and refunded. Goldfish then had to get the money back from Virgin.

I can now email photos with Homecall limited only by the capacity of the recipients ISP and believe me some of them are very limited in what size of attachment you can send.

With all three providers I have also used my own webspace. Freeserve's was excellent, Virgin's difficult and Homecall's just the same as Freeserve - excellent.

Remember it's not always about 24 hour downloading on P2P and keeping your collection of Divxs and Xvids up to date and there is a 'fair usage policy' on most ISPs. If all of us did P2P 24 hours a day then the system would soon become unworkable. On a domestic connection you are sharing that bandwidth with up to 49 other people. The system relies on not everyone being online at the same time otherwise it slows to a crawl.

As long as Homecall keeps working well for me I'll stick with them. They're certainly better than my experience of Wanadoo (now Orange) and Virgin.
#19
I had to make my first post in this thread to clear things up, i have been using pipex for about 5 years now when they were about 80% business customers and everyone was into freeserve and overly commercial isps. Now pipex is a consumer ***** and just grabs who it can with stupid offers like this one (no offence to the poster cos i am sure you just didnt know how bad they are).

In pipex's defence the net connection is good with very few outages. If you ever get a problem you are screwed. The customer support is awful and if its a line fault its easier to move isp to fix it. I managed to fix a problem the basically refused to fix they just passed it round the office ringing me up every week saying everything ok now? i am still with them because i get unmetered 8mb for 24.99 a month. i wouldnt recommend them to anyone the service is good but any problems and you will probably never connect again :(
#20
Had to phone Pipex earlier this year as they cocked up my account and it took 3 attempts of 20mins each before I managed to get through. They gave me a 0870 number to call which added insult to injury!
#21
Pugwash
I guess I must be unusually lucky with Pipex then. Been with Homecall just over a year. Started with the 1Mb broadband (no cap) plus Anytime phone calls, discounted mobile calls and line rental. All for £34.99 a month. Always connected, no outages and phone service very good. Can phone any UK geographical number for up to 90 mins, any time night or day, at no extra charge.

When their upto 8Mbs service was being touted I emailed customer services and said 'hey what about existing customers?'. Was told that equipment reconfiguration was required at their end. After a couple of months was told that I could upgrade. Deal is now £29.99 per month - up to 8Mbs broadband (no cap), Anytime phonecalls, line rental, discounted mobile calls and discounted international calls. I have checked using "Think Broadband" website and my download speeds are regularly just over 6Mbs with upload speeds of 484Kbs. Download speed comes down a bit to around 4Mbs after six in the evening but that is to be expected with the contention ratios for domestic customers, everyone coming home from work and going online.

No connection problems and no problems with downloading lots of music, sharing photos and all the other gubbins for which I wanted broadband. Plus it's great to be able to phone a UK geographical number at any time of the day without worrying about having to pay any more. Avoid 0870 and 0845 numbers by using the "saynoto0870" website. Another excellent part of the product is the fact that I don't have to pay BT anything.

As I say I must have been one of the lucky ones or perhaps people who have had good service don't post?

By the way Pipex is up for sale so it will be interesting to see who buys it.


When I quit, they offered me the no BT bill deal for £29.99. Worked it out and it was cheaper staying on their £15 a month plan and paying BT myself (£11 per month). So basically if I had fallen for it they would have been rippin me off. It seems their NEW deals are actually more expensive than last years deals but covered up with cheeky 'from £6.50' banners.

Ive taken a risk and gone over to sky, no more broadband bills.
#22
pipex suck....simple as

keep away!!!!!

glad i'm able to get cable broadband where i am! infact was a BIG factor as to where I moved!
#23
[SIZE=2]Voted cold coz they sponsor Fulham :giggle: j/k [/SIZE]
[SIZE=2]I migrated away from them coz they had the worse customer service ever!They never reply to any emails and took me 1 hour to get my MAC code. Awful![/SIZE]
#24
Left them in September last year, they were good when I initaly joined them in 2003 but the service became dire which is why I left. took me ages to get my MAC off them and them found out the code wouldn't be accepted by my new provider so I had to re-join them for a month just to get the code again.

Customer service is dire, you can expect to be on hold for at least 20 minutes before you get to speak to someone, longest it took me was 30 minutes for an answer. Emails to them just don't get answered.
#25
I've been with Pipex for 5 years and never had a real problem. There have been a few occasions I needed to speak to support and I've waited about 3-5 minutes and found them very helpful. I only emailed them once (why bother with the wait?) and received an email back about 5 days later (nothing new here, BT took 7 days).

I find the speed fine (mine was upgraded several months ago) and they have never questioned download amounts, despite both my son and I being frequent users (he watches movies and YouTube vids frequently) and I listen to podcasts and online radio. We have also had 4 of us using the system simultaneously via wireless connections and although slower, this was not unusable.

My son now user wireless via his Ninteno Wii, while his mate uses his laptop to surf wirelessly and I'm using this PC in another room. So, Pipex may have gone downhill, but it hasn't impacted on me so far.
#26
mikeyp
Ive taken a risk and gone over to sky, no more broadband bills.

Yup and even with not paying for broadband you are going to regret that decision.
#27
mikeyp
When I quit, they offered me the no BT bill deal for £29.99. Worked it out and it was cheaper staying on their £15 a month plan and paying BT myself (£11 per month). So basically if I had fallen for it they would have been rippin me off. It seems their NEW deals are actually more expensive than last years deals but covered up with cheeky 'from £6.50' banners.

Ive taken a risk and gone over to sky, no more broadband bills.




Don't quite follow your maths there. I pay £29.99 a month. That gives me unlimited upto 8Mbs broadband (currently runs at 6.2Mb), unlimited UK phone calls at any time of day or night (90 mins and then redial not like BT's pathetic limit - this on its own usually save us at least £30 a month - probably more and we never have to worry how much we are using the phone), line rental, discounted mobile calls and international calls from 2p per minute to most countries. BT charge horrendous amounts for phone calls, and their plans are so complicated you can never be sure how much a call is going to cost.

Don't quite fathom how you can say they are ripping us off - no matter how much we use the phone (as long as it's UK geographical numbers - same as BT) or how much we use our broadband, which is running well at the quoted speeds, we know the bill is never going to be more than £29.99. I spent years with BT and the bills were always higher than that no matter which plan we tried - and that was without any internet connection.

For those who have had trouble getting through to Pipex Homecall then the direct line is 0161 451 1000 (ever heard of the saynoto0870 which has been on several threads in this forum?) which means a free call and after a couple of voice prompts is answered quite quickly - within the minute. UK call centres too.

Until they cock-up with me I'm sticking with them - I'm not tied to any horrendously expensive TV subscription, they haven't had to kill the trees outside by digging up the streets for cable and the phone and broadband is always there when I dial or connect. No brainer really!!
#28
pinkleponkle
Yup and even with not paying for broadband you are going to regret that decision.



Agreed.
#29
clancolin
I've been with Pipex for 5 years and never had a real problem. There have been a few occasions I needed to speak to support and I've waited about 3-5 minutes and found them very helpful. I only emailed them once (why bother with the wait?) and received an email back about 5 days later (nothing new here, BT took 7 days).

I find the speed fine (mine was upgraded several months ago) and they have never questioned download amounts, despite both my son and I being frequent users (he watches movies and YouTube vids frequently) and I listen to podcasts and online radio. We have also had 4 of us using the system simultaneously via wireless connections and although slower, this was not unusable.

My son now user wireless via his Ninteno Wii, while his mate uses his laptop to surf wirelessly and I'm using this PC in another room. So, Pipex may have gone downhill, but it hasn't impacted on me so far.


Yes, I've got a similar setup with 3 PCs on a network and it runs fine with all three often on at the same time in the evening.

The direct number for Homecall that I posted just above seems to work very quickly and is to a UK call centre so it is easy to have a conversation where both parties understand one another. The couple of queries I have had about the changeover were resolved and acted upon in minutes.

With the slow speed for some users in the evening then I think those users don't always understand 'contention rates' which means no matter which ISP you are with the system will always slow down as more users are online using up allocated bandwidth. If there's 50 users online for that one bandwidth connection to the exchange then the upto 8Mbs will be shared amongst those 50. Technically I am not aware of any way of changing that unless you have a direct satellite link (both up and down) which is very, very, expensive.
#30
Pugwash
Don't quite follow your maths there. I pay £29.99 a month. That gives me unlimited upto 8Mbs broadband (currently runs at 6.2Mb), unlimited UK phone calls at any time of day or night (90 mins and then redial not like BT's pathetic limit - this on its own usually save us at least £30 a month - probably more and we never have to worry how much we are using the phone), line rental, discounted mobile calls and international calls from 2p per minute to most countries. BT charge horrendous amounts for phone calls, and their plans are so complicated you can never be sure how much a call is going to cost.

Don't quite fathom how you can say they are ripping us off - no matter how much we use the phone (as long as it's UK geographical numbers - same as BT) or how much we use our broadband, which is running well at the quoted speeds, we know the bill is never going to be more than £29.99. I spent years with BT and the bills were always higher than that no matter which plan we tried - and that was without any internet connection.

For those who have had trouble getting through to Pipex Homecall then the direct line is 0161 451 1000 (ever heard of the saynoto0870 which has been on several threads in this forum?) which means a free call and after a couple of voice prompts is answered quite quickly - within the minute. UK call centres too.

Until they cock-up with me I'm sticking with them - I'm not tied to any horrendously expensive TV subscription, they haven't had to kill the trees outside by digging up the streets for cable and the phone and broadband is always there when I dial or connect. No brainer really!!


I never said they were ripping you off! They were trying to rip ME off.
If you are saving £30 from phone calls then fair enough.

I was on their £15 plan which already gave me free phone calls, so changing to their new plan of £29.99 means I would have been paying more for nothing extra apart from no BT line rental! I did the math. BT line rental is £11 a month, so £15 + £11 = £26! So why the hell would I want to pay them £29.99 a month! Sorry but Pipex are morons!

The heat on this post says it all.
#31
pinkleponkle
Yup and even with not paying for broadband you are going to regret that decision.


I dont care its saving me £15 a month, plus evening calls are free :)

Only downer with Sky broadband so far is their crappy Netgear routers, which Ive hacked, got my adsl settings and now using my own. Its surpassed Pipex so far, no problems touchwood.
#32
just DON'T switch to these muppets or plus.net....:thumbsup:

just run far away!! :whistling:
#33
HottestDeal
just DON'T switch to these muppets or plus.net....:thumbsup:

just run far away!! :whistling:


plus.net my mate from work has moved to them from Pipex! LOL

Poor guy, they cancelled his order in error, hes been on the fone to them every day. One day he'll get his broadband back.
#34
I was with Pipex for years. Recommended to loads of friends.

But they went downhill rapidly with bandwidth shaping (crippling peer-to-peer traffic) and overcharging exisiting customers.

Avoid, avoid, avoid.
#35
HottestDeal
just DON'T switch to these muppets or plus.net....:thumbsup:

just run far away!! :whistling:


from what i've read i wouldnt say its totally fair to tar plusnet with the same brush as pipex. Ive been with plusnet for almost 2 years and always found them to be excellent, never had line problems, sure p2p is throttled peak time, but thats simple - dont use p2p! plusnet have also scrapped their 'you stay we pay' nonsense now as well

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