The Telegraph's history dates back to 1855 when a newspaper called The Daily Telegraph and Courier was founded in London. Over the years, the Daily Telegraph, as it became known, developed a reputation as one of the most important broadsheet sources of news in Britain. With editorial policies generally supporting the Conservative Party, the newspaper was particularly influential during the period when Margaret Thatcher was Prime Minister. In recent years, Telegraph Media Group has launched a successful online edition, known simply as The Telegraph, offering free access to many news stories with a Premium service offered to subscribers. Telegraph Media Group is now owned by reclusive billionaire twins David and Frederick Barclay, who also own, the Littlewoods online clothing retailer among others. Under their ownership, The Telegraph has added retail offerings under the umbrella of The Telegraph Shop on the www.telegraph.co.uk website.
The Telegraph: An Online Guide
Like the physical Daily and Sunday Telegraph newspapers, The Telegraph divides its online news departments into easy to access sections on their website at telegraph.co.uk:
- News: Including the latest breaking news of all types from around the world.
- Sport: With sports headlines, analysis and sub-sections on football, rugby union, Formula 1, cycling, tennis and boxing.
- Business: With news and commentary on the economy, companies and stock markets around the world.
- Money: Focusing on how economic issues affect personal finances with sub-sections on investing, property, bills, insurance, pensions, tax and banking.
- Opinion: Including the Telegraph View section with a variety of columnists, writers analysing current affairs, a letters section, obituaries, and cartoons
- Premium: Which gives access to additional analytical articles that can be read only by those users who have taken out a Telegraph subscription.
In the various other sections, this material is identified by a gold "Premium" logo.
In addition, The Telegraph's online shop has a variety of products available, that have been deemed to be of interest to Telegraph readers. The shop is to be found by using the "All sections" button on the Telegraph homepage and scrolling down to "Shop" as well as shop.telegraph.co.uk. The Telegraph Shop is divided into sections via buttons on its homepage:
- Samuel Windsor: A label offering a range of menswear and accessories.
- Menswear: Divided into men's shoes and men's clothing.
- Ladieswear: Divided into ladies' shoes and ladies' clothing.
- Garden buildings: With everything from fences to garden sheds.
- Home & Kitchen: Consisting of home furnishings and kitchen products.
- Garden: Including a selection of plants.
- Health: Featuring mobility aids and fitness monitors.
- Hobbies: With photography equipment, music and television.
- Motoring: Including accessories.
Gifts: For a variety of occasions.
Product Range on Telegraph.co.uk
The Telegraph offers a basic news service to all readers completely free, without a need to register. There is a variety of other products offered to readers. These are accessed through:
- Free registration, which, in addition to the free content, offers: one of The Telegraph's premium articles for free each week, the ability to comment on articles, as well as selected offers generally reserved for Premium subscribers. Users simply fill out their name and e-mail address to access this service by using the "Register" button.
Premium, a paid-for service which gives exclusive access to a wide range of additional material at telegraph.co.uk on subjects ranging from fashion and politics to sport and finance. Additionally, Premium customers are periodically invited to Telegraph events and have access to special offers - usually discounts offered by the Telegraph's partners. Annual or monthly subscriptions are available.
The Telegraph's Premium Digital service, including access to all Premium articles and offers plus an additional daily digest of news, equivalent to the physical daily newspaper, delivered direct to your tablet or smartphone. The "Subscribe" button gives access to the full choice of Premium subscription options.
The Telegraph Shop's separate website at shop.telegraph.co.uk offers readers a wide variety of menswear under the Samuel Windsor brand and, among others, additional unbranded:
The Telegraph also offers a book shop at books.telegraph.co.uk and a wine shop at wine.telegraph.co.uk.
Deals from telegraph.co.uk
The Telegraph has a regular range of deals available to users of its website. Deals range from discounts to exhibitions and hotel stays, to a selection of exclusive competitions. These deals are easily accessed by using the small "Rewards" button. Many of these deals are only available to Premium users, while a select number are available to those who have opted for free registration.
Moreover, there is a separate "Offers" page which is regularly updated and contains a variety of competitions to win luxury prizes.
The Telegraph Shop, Wine Shop and Book Shop all have special offers for Black Friday and other seasonal events with banners introducing these promotions.
Ordering Products on Telegraph.co.uk
The Telegraph doesn't require readers to register an account before accessing its main product, which is its basic online news material. The company notes that free registration, which requires readers to give The Telegraph their name and e-mail address, allows access to one Premium article per month plus selected offers generally reserved for Premium subscribers.
Premium products, giving access to additional content and a full range of offers, require both registration and payment. There is a 30-day free trial service offered. In all cases readers should:
- Use the "Subscribe" button on the homepage to access the paper's Premium page.
- Select from the range of Premium subscription offers.
Separate procedures are needed to order items in The Telegraph Shop with registration needed to purchase any items.
The company notes that this free registration gives advantages like:
- A regular e-mail with advance notice of special offers.
A quicker login for future purchases.
Telegraph – Accepted Payment Methods
The Telegraph accepts a range of payment methods for subscribers to its online Premium Service. These are: MasterCard, Visa, American Express.
Customers should note that neither Maestro nor PayPal are accepted as payment by the Telegraph.
All Premium news products are delivered digitally to customers, while physical items from The Telegraph Shop, Book Shop and Wine Shop are charged standard delivery (to arrive within five days) at:
- £3.95 for orders of £20 or less.
- £4.95 for orders over £20.
- From £6.95 for orders marked as "Heavy".
- Express delivery is available with varying charges available on checkout.
Cancellations and Returns at Telegraph.co.uk
After the 30-day trial period, subscribers to The Telegraph's Premium service have an additional 14 days to cancel their subscription with no further obligation. After that, annual subscribers cannot cancel until their year is up, while monthly subscribers can give a month's notice of cancellation at any time.
For any enquiries regarding subscription cancellations, customers should call 0800 3163500 for further details.
Buyers who have purchased products from The Telegraph Shop, Wine Shop or Book Shop and wish to return them should:
- Return the unused product within 30 days using the instructions contained in the original order.
- Note that the original packaging must be used.
- If the Collect+ option has been purchased on initial ordering, the item can be returned free to any of the many Collect+ outlets around the country.
- Customers should post other items using the Post Office and at their own expense, with a tracking service advised.
If the return instructions are missing and for larger items customers should call The Telegraph shop on 01874 612864, with lines open from Monday to Friday 9:00 to 17:30, and on Saturdays 9:00 to 17:00.
Customers who wish to cancel their order before receipt of items from any of The Telegraph Shops should call 01874 612864.
The Telegraph on Social Media
The Telegraph is comprehensively represented on social media and can be found on:
The Telegraph's app gives readers free access to most of the company's journalism, with a subscription needed to access the articles contained in its Premium service on the app.
Contact the Telegraph
The Telegraph has multiple ways for you to get in to contact, particularly for Premium customers regarding its subscription service. The company also advises customers to use these lines of communication and e-mail addresses for problems with its website or with any of the Telegraph's apps. Customers can:
- Call 0800 3163500.
- If outside the United Kingdom, call 0044 1622335007.
- Call the Telegraph's switchboard on 0207 9312000.
- Lines are open on weekdays between 9:00 and 17:00 on weekdays and from 9:00 to 13:00 on Saturday mornings.
- E-mail the company at [email protected], at [email protected] or [email protected]
- Write to the Telegraph at:
Telegraph Media Group
111 Buckingham Palace Road
London SW1W 0DT
Buyers of products from any of the Telegraph shops should note there are different contact details that they should use. Customers can:
- Call 01874 612864, with lines open from Monday to Friday 9:00 to 17:30, and on Saturdays 9:00 to 17:00.
- E-mail: [email protected]
- Write to:
- PO Box 87
Unit 6 Ffrwdgrech Industrial Estate
Brecon, LD3 3BE
When you're looking for the best deals at The Telegraph, the dedicated page on HotUKDeals will keep you up to date with the best bargains from this paper.