The Body Shop was founded by environmentalist Anita Roddick in 1976, as an alternative to mainstream cosmetics brands who used animal testing and artificial chemicals in their products. During the 1980s, the Body Shop became a cult store before being sold to cosmetics giant L’Oréal in 2006. Nowadays, the company operates in over 2,500 locations across the world.
The Body Shop operates both an online store and high street shops. If you want to pop into a local store to see what’s on offer, the best way to find the nearest outlet is by using the firm’s online store locator.
The Body Shop stocks in their online shop at www.thebodyshop.co.uk a huge selection of cosmetics and toiletries, always with an eco-friendly slant and a focus on creating rich, distinctive aromas. The online store has the following product categories:
There is also a special dedicated “gifts” section with suggestions for men and women, as well as items under a certain price level and seasonal recommendations. New items also have their own section allowing you to see the latest items in the Body Shop collection.
The Body Shop produces and markets only products formulated by their in-house teams, from shampoos to deodorants. This means that major brands are excluded from their online store. Instead, they focus on their own premium brands, such as At Home Oils for Life, a range of facial and skin treatments based on essential oils. Some of their well-known lines are:
Customers at the Body Shop’s online store simply add items as usual to their shopping bag and use the firm’s checkout to make their purchase. Before finalising their purchase, customers have to register by entering their email address and replying to a confirmation email. After that, they are ready to go and have their own Body Shop account.
All members of bodyshop.co.uk are enrolled onto the firm’s customer loyalty scheme and can request a Love My Body customer loyalty card. This card entitles the holder to a wide range of discounts, with special birthday offers, personalised skincare consultations and previews of upcoming launches.
Customers also earn £5 of credit for every £50 they spend with Body Shop and can convert these credits into vouchers to spend on more products or donate their points to one of the firm’s charity partners. There is no need to request a card to earn these credits. Anyone with an online Body Shop account automatically receives them as they shop.
Non-members can also keep up to date with deals and products from the Body Shop by signing up to their email updates service.
The Body Shop regularly offers savings to its customers, not just those enrolled in Love My Body. The firm offers major seasonal discounts, including summer sales and events to coincide with Father’s Day or Ramadan. 25% student discounts are also available to NUS card holders.
The Body Shop also participates in the Black Friday retail event, which is held in late November every year. Look out for big savings on cosmetics and other products as the big day approaches.
Shoppers at the Body Shop can use the following online payment methods: Visa, MasterCard, Delta, Maestro, Solo, American Express and PayPal. However, users should be aware that PayPal cannot be used via the Body Shop app, just over the web.
When you have placed an order with the Body Shop, you will have a range of delivery options to choose from.
All deliveries can be tracked via your Body Shop account. You will receive a despatch email informing you that the item has been despatched, and this should contain a tracking number. Log into your account and go to “my order history”. You will be able to enter the tracking reference and see where your order has got to.
Body Shop accepts any unopened items within 14 days of receipt (so if you have not received the right items be sure not to tamper with the packaging). If you have opened the item and it proves unsuitable, you have 28 days to return it and claim a full refund.
To make a return, the first thing to do is fill out an online returns form.
Print this out and attach it to your package. Now send your parcel to:
Alternatively, items bought online can be returned to any Body Shop store, but you must take with you your delivery documentation and a print out of your confirmation email when you make any returns.
Body Shop have an active social media presence where they promote their sales and products. If you want to stay informed or make contact with their customer service teams, you can find them at:
The company also runs a lovely blog, which offers plenty of tips about how to make the most of the company’s cosmetics and information about the firm’s social and environmental projects.
The Body Shop also offers a smartphone app for customers to purchase items and manage their orders. You can download it for iOS devices at the iTunes store.
If you want to get in touch with the Body Shop’s customer service department, you can give them a call at: 0800 0929090 (Monday to Friday from 8:00-18:00 and Saturday from 9:00-12:00).
Alternatively, you could send an email via the comments form at the Body Shop’s help pages.
Or, you can write to the firm’s global head office at:
If you just have a simple question e. g. about ordering or delivery, the Body Shop’s FAQ section may be sufficient.
The Body Shop have a unique position in the British cosmetics market, with their ethical reputation and high quality products. You can also secure big savings on all of their product lines by checking out the Body Shop’s HotUKDeals listings pages, which are full of the latest discount codes.