Thomson are one of the most recognisable brands in UK travel. The firm was founded in 1965, but became famous in the 1970s for offering cheap package holidays to Spanish destinations. The firm soon expanded, taking over high street chain Lunn Poly and creating a slick web presence via www.thomson.co.uk. Nowadays, Thomson are a subsidiary of TUI group, a multinational travel corporation based in Germany.
Thomson offer a full range of travel related products, allowing online customers to arrange everything from their travel to the airport to excursions at their destination. Product categories include:
When you book a holiday at Thomson, registration is essential. Registered members have access to a wide range of features after they have made their booking. These include booking essentials like airport parking and transfers, arranging foreign currency exchange, booking car hire and selecting plane seats.
Making a booking is simple. Just select the right package and you will be led through a range of options such as the duration of your stay, when you would like to fly, which airport you’ll be flying from and the kind of room you want to book at the resort. Customers move from booking the hotel first, through to arranging flights, room & board and then any extras.
Thomson offers plenty of deals for holidaymakers and they are easy to find on their online store. To find the latest offers, go to the Deals section. Here you’ll find a variety of short and long haul deals, last minute holidays, all-inclusive budget deals and bargain flights.
Thomson also offers a link to Last Minute Holidays deals which is a great place to organise a spur of the moment escape to the sun.
Bargain hunters should also look out for seasonal deals. Thomson Holidays are a major player in the Black Friday retail event and regularly offer further cut price winter breaks in November.
After you have finished the booking process, Thomson will send you a confirmation email, which will include a reference number.
Two days after the confirmation email has been sent, Thomson will send you an e-ticket (if you have more than 14 days before your flight). For bookings closer to the flight date, the confirmation email and e-ticket arrive at the same time. Late bookings entail an extra fee of £20 per ticket to cover administrative costs.
If you have not received an e-ticket and you have any concerns, you can call Thomson’s Customer Service Team at 0871 2314691 (calls cost 10p per minute).
Sometimes, bookings need to be cancelled or re-arranged. If this occurs to you, Thomson Holidays allow customers to cancel their holiday via their online account:
If you have any questions about how to cancel and whether you may be eligible for free cancellation due to medical reasons, call 0203 4512688 and speak to a Customer Service representative.
You can also contact Thomson Holidays via a wide range of social media channels, which are also an excellent way to keep track of their latest holiday deals and other information about the firm’s services. Join them at:
Another good source of information about what Thomson have on offer is the Thomson Blog. Here the company showcases some of its popular destinations, suggests ways to make the most of your holidays and provides information about competitions and deals.
Customers can also contact Thomson using the My Thomson app. This app provides travel guides for your destination, links your holiday plans up to other social media sites like Facebook and allows you to manage aspects of your booking remotely. You can download it for Android phones, Android Tablets, iPhones and iPads.
The best way to raise any queries you have about your booking or payment options is by giving Thomson a call on 0203 451 2688 (8:00-20:00 from Monday to Friday, 9:00-18:00 on Saturdays, 10:00-19:00 on Sundays). For any questions about flights only, you can call 0203 4512695 (same hours).
If you have more detailed questions or complaints, you can send Thomson an email via their online form or write to Thomson headquarters at:
Most minor queries about booking and flights will be covered by the Thomson FAQ on the company´s website.
Thomson Holidays are one of the UK’s most trusted and popular travel agents, arranging package deals to sun-drenched destinations across the world. Get in on the action and save money by taking advantage of the Thomson Holidays discounts at their HotUKDeals listings.