Tiscali 8MB unlimited broadband, On demand Digital TV and phone rental with Free W/End calls £19.99 - HotUKDeals
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3 packages available from £14.99 Per Month, However this seems about the best with Telephone line rental inc (Normally £11 with BT) and free weekend calls , 8MB unlimited broadband (Normally £15+ from other providers) and Free On Demand Digital TV (£10+ elsewhere).

I think you will need to go a long way to beat this package as a one stop solution.

£30 set up charge but £25 cash back via Quidco as well
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#1
Unfortunately this isnt available in all areas, mine included :(
#2
They also have a £19.99 package that includes line rental, 8MB Broadband and Free Uk Anytime calls (click on Bundle Packages under Broadband on the left menu)

Ive been paying £19.99 for over a year for this deal excluding the line rental so this is a real saving of £11.99 per month for me.

However, you will always get the Tiscali debate when their name is mentioned. There are lots of complaints (then again they are one of the biggest Broadband suppliers) but also lots of satisfied customers as a percentage of the total customer base.

In my view they are OK as long as things work right. If you need tech support be warned!!! 2 phrases: 'Indian Call Center' & 'Patronising beyond belief' sum it up for me.

However in terms of value for money they offer a good deal. Be warned, they tend to block ports used for online gaming if you are a heavy user.
#3
can existing broadband subscribers simply upgrade what they have? Or is it a case of signing up for another 12/18 months?
#4
Isn't Tiscali very very bad? Although it's cheap...

From the user feedbacks, it seems there are only plusnet and bethere which are good isps left?
#5
rokeyge
Isn't Tiscali very very bad? Although it's cheap...

From the user feedbacks, it seems there are only plusnet and bethere which are good isps left?


Yes, they are very, very, very, very bad. Avoid like the plague :thinking: ... I have no probs with my ISP they are excellent, but i aint telling which company they are - I dont want them to become too successful and be taken over by Pipex (like Freedom 2 surf) LOL.
#6
rokeyge
Isn't Tiscali very very bad? Although it's cheap...

From the user feedbacks, it seems there are only plusnet and bethere which are good isps left?


Plusnet is almost as bad as Tiscali, take a look at http://www.thinkbroadband.com/ to check out the few good ISP's that are still available.;-)
#7
But Tiscali have just taken over Pipex.......
#8
omisnad
Yes, they are very, very, very, very bad. Avoid like the plague :thinking: ... I have no probs with my ISP they are excellent, but i aint telling which company they are - I dont want them to become too successful and be taken over by Pipex (like Freedom 2 surf) LOL.


Ive been with them 12 months and the only time i ever had a problem it was sorted straight way (touching lots of wood)
#9
rokeyge
Isn't Tiscali very very bad? Although it's cheap...

From the user feedbacks, it seems there are only plusnet and bethere which are good isps left?


I have used plusnet and they are poor and I have also herd Tiscali are just plain awful
#10
I have been a tiscali customer for nearly 4 years, in that time they have moved my broadband to a new phoneline as I moved house and the only gripe I have is that I can only get 512kb broadband - but that is the exchange, so I blame BT for that :whistling:

So apart form speed I have never had a problem - I must be lucky looking at some of the stories.
#11
miketrim
Ive been with them 12 months and the only time i ever had a problem it was sorted straight way (touching lots of wood)

I've been with Tiscali for over two years now and have always found their customer service very good...The plan rolls out in my area in October so it is spreading further afield as time goes on
#12
dabbit
I've been with Tiscali for over two years now and have always found their customer service very good...The plan rolls out in my area in October so it is spreading further afield as time goes on





yeah the customer service is incredible just as long as you can speak taiwanese
#13
avoid tiscali like the plague
changed to tiscali from telewest after moving house
i had my speeds restricted, which they denied
i had myself warned for 'excessive use' for downloading a 400+mb file during the night
i replied to the warning and was subsequently warned another twice despite not even using the pc before being FUPed, the evidence as to why they would not supply me with
in the end they released me from my 12 month contract when i threatened to go to ofcom and trading standards
im now with a new provider for less money and my connection is as fast as my line not the 50k/s max tiscali restricted it to

i must point out that tiscali DO NOT offer an unlimited service despite claiming otherwise (you WILL be FUPed for playing games at peak times ffs)
in time it will become illegal for companies such as this to lie to their consumers and useage policies will become transparent so we, the consumer, can make an informed choice
#14
also been with tiscali for years never had a major problem odd connection lost (probably the router) otherwise great,
#15
One to be avoided - Tiscali dont rate very highly HERE, which is compiled from actual user experiences.

http://i44.photobucket.com/albums/f33/chrislowe83/isp_ratings2.php.png
#16
Here we go :whistling: ... out come the Tiscali subscribers claiming its a good provider despite the ratio of consumer complaints against Tiscali. Q is how many of you have used a more renowned ISP to compare Tiscalis shoddy service against. It seems most newbies go for the Tiscalis, BTs and AOLs (due to excessive ad campaigns) of this world and don't realise they are being short changed on service :giggle: ... EDIT : looking at the chart above my ISP is one of them with a 9+ overall rating :-D
#17
£9.99 for a broadband service I have been happy with - certainly not feeling short changed here ;-)
#18

Pipex sale to Tiscali confirmed
Friday 10 August 2007 18:09:32 by John Hunt

A quick update for anyone following the Tiscali takeover of Pipex's broadband business--Following an EGM, Pipex shareholders have today voted in favour of the sale of the Pipex broadband and voice services to Tiscali UK today. The announcement to sell was made back in July with a price tag of £210 million. Pipex and Tiscali do not expect any restrictions to the sale although they voluntarily alerted the OFT to ensure a green light as soon as possible. Whether Tiscali will keep any of the existing brands or merge everything under the Tiscali banner isn't known at present.
http://www.thinkbroadband.com/news/i/3158.html
http://www.londonstockexchange.com/LSECWS/IFSPages/MarketNewsPopup.aspx?id=1552176&source=RNS


http://img405.imageshack.us/img405/7162/tbxo2.png

Couldn't agree more, Tiscali has become worse than AOL and is the bottom of the barrel with regards to ISP value.
Above article above and stats in other posts proves how greedy and desperate Tiscali are to gobble the market not caring about the service provided.
#19
Its all little vs big fish in the world of ISPs. The little fish (usually excellent ISP providers) become too successful and are eaten up by the big fish (the really poor ISP providers). I heard good things about Freedom 2 Surf and nearly went with them, but during that time they were taken over by PIPEX. Checking F2S own forum users noticed a very pronounced drop in CS and performance after the take over, not to mention incurring greater restrictions. So hence, i didn't touch them with a barge pole in the end. At this rate there will be no competition, just one big, fat and very bad ISP - Tiscali :-( ..... Im waiting for Tisacli vs Carphone Warehouse to see which will eat which LOL
#20
A thread full of posts where one person says a service is good and another says it isnt doesnt help anyone. Its hardly representitive for a start and there are better sites dedicated to more scientifically gathered statistics than post by post comments.

What matters is the deal. This is a good value deal which potential customers need to weigh up against the reviews that are already out there. As I said earlier, we hear a lot from complainers who have experienced Tiscali but for each one there are many satisfied customers and those that are satisfied with their Tiscali Broadband can now avail themselves of an even cheaper offer if they wish.
#21
The thing is the happy subscribers are normally the ones who dont do much with their net, my parents have it and only download mp's never download movies or games etc and I did a speedtest on their line which was half a mile from exhange and reported to get the full profile from bt to get 233kb on the speedtest, but as my parents were used to years of dial up it was great for them,

Take away the very low usage customers who just surf net and download the odd mp3 and the majority of people hate Tiscali.
#22
take away the high usage who abuse and then complain about not having unlimited services although tiscali make it clear there are restrictions, and the majority of people have no problem with tiscali
#23
I'm sorry, aside from the techies out there (moaning that the speed is a fraction shy of what it could be and fair use policy stuff - which has absolutely no effect on the normal user) how bad/good are tiscali really?
Seriously, for the average user how do they compare? For that matter, how do you judge? Is it fair to use complaints (how many are from techies not getting what they want?) Is speed really important to the "average" user?
I use tiscali, and have never had a problem with them, for what I use the internet for - which is what I would expect the average person would use it for - browsing the internet.
I don't play games online, I don't download large files. I really couldn't care less how "fast" the speed is - it's a hell of a lot faster than dial up was, and I am more than happy with the speed I have (even if I can have faster, what possible use would it be to me and what I use the internet for?)
The main thing for me, as I do not need/want a super fast connection, or the ability to download to my hearts content, is value. I want a CHEAP, reliable service that fulfils my needs.
Is there a better option than tiscali for what I need? (i can't get the sky/talktalk/virgin deals in my area)
banned#24
I've no idea about Tiscali but after first hand experience I can safely say that Plusnet are an absolute ****** joke and Freedom2Suck are not much better.
#25
omisnad
Here we go :whistling: ... out come the Tiscali subscribers claiming its a good provider despite the ratio of consumer complaints against Tiscali. Q is how many of you have used a more renowned ISP to compare Tiscalis shoddy service against. It seems most newbies go for the Tiscalis, BTs and AOLs (due to excessive ad campaigns) of this world and don't realise they are being short changed on service :giggle: ... EDIT : looking at the chart above my ISP is one of them with a 9+ overall rating :-D



in regards to omisnad comments above...
so what if someone is happy with their service and saying that they are good provider! personally i've used a number of providers (and yes one of those highly rated ones on that oh so magic chart you mentioned above). i moved to tiscali over a year ago. i've only ever had 1 problem, right at the start, which they sorted after a quick phone call.

personally i've no intention of paying extra money for a service that is no better or no worse IN MY EXPERIENCE...I'm not the public as a whole and, as a result, as long as my service works to a level i'm happy with why the hell do i give a t*ss about charts like the one above.

Don't know about omisnad but I only pay £20 a month for all my phone calls, the internet at 7.7mbs and my line rental is no longer payable so I myself don't feel short changed! If you can get the same service for a cheaper price why not go with it?

I know you can get faster connections but 8mb is more than enough for me.

I know that there is also a fair share policy in use: the tiscali fair share policy isn't your general downloading amount but rather the speed you can download between 6 and 11 at night - as long as you limit downloads between this time then you are never put on the fair share policy (personally i think that this is a better way to run a fair share policy as they split their bandwidth in 2 between these times...all regular users are in 1 and all fair share users into the other...one of my mates at work is with tiscali and is on the fsp, according to him as long as he's not downloading big files between 6 & 11 (i.e. stuff such as torrents) then the speeds are fine and he doesn't notice any difference...his online gaming speeds for XBOX live also don't seem to be effected adversly either).

Personally I use XBOX live quite a bit :oops: and normally the g/f uses the internet at the same time - we never have any problems with speeds on lag.

But i suppose, as omisnad said, i guess i could be getting short changed...i mean if i could get the exact same service and package for AT LEAST another £15 quid EXTRA why not change. :giggle:
#26
kevinyork
A thread full of posts where one person says a service is good and another says it isnt doesnt help anyone. Its hardly representitive for a start and there are better sites dedicated to more scientifically gathered statistics than post by post comments.

What matters is the deal. This is a good value deal which potential customers need to weigh up against the reviews that are already out there. As I said earlier, we hear a lot from complainers who have experienced Tiscali but for each one there are many satisfied customers and those that are satisfied with their Tiscali Broadband can now avail themselves of an even cheaper offer if they wish.


ABSOLUTE RUBBISH! :x

How can you say ''doesn't help anyone''????? Comments based on fact and experience have everything to do with a deal and can determine if a deal is good or bad! When something is as awful as Tiscali, people should be made aware!

I made a huge mistake by taking up Tiscali's offer of a one month free trail. At the time it was compulsory to set up a direct debit. The small print stated that my bank account will be debited for the following month unless you cancel within 14 days. I cancelled within 9 days via phone & email. It took ages for them to pick up my call. They said they will cancel.

To my horror, my bank statement showed Tiscali had debited my account. After another painfully slow response to answer to my call they said it will be sorted. To cut a long storey, they continued to debit my account for a further 6 months ignoring all of my requests for closure. My bank said they couldn't cancel the DD. I got so fed up with calling Tiscali, then at 50p per min. Yes, I was eventually refunded (not for the massive phone bill with calls to Tiscali at 50p per min) but not without immense frustration, annoyance and inconvenience.


There is no such thing as a good deal with Tiscali. Take my advice, AVOID Tiscali like the Plague!
#27
retropolis
ABSOLUTE RUBBISH! :x



Urm, calm down....its just a thread, and an opinion.
#28
retropolis
ABSOLUTE RUBBISH! :x

How can you say ''doesn't help anyone''????? Comments based on fact and experience have everything to do with a deal and can determine if a deal is good or bad! When something is as awful as Tiscali, people should be made aware!

I made a huge mistake by taking up Tiscali's offer of a one month free trail. At the time it was compulsory to set up a direct debit. The small print stated that my bank account will be debited for the following month unless you cancel within 14 days. I cancelled within 9 days via phone & email. It took ages for them to pick up my call. They said they will cancel.

To my horror, my bank statement showed Tiscali had debited my account. After another painfully slow response to answer to my call they said it will be sorted. To cut a long storey, they continued to debit my account for a further 6 months ignoring all of my requests for closure. My bank said they couldn't cancel the DD. I got so fed up with calling Tiscali, then at 50p per min. Yes, I was eventually refunded (not for the massive phone bill with calls to Tiscali at 50p per min) but not without immense frustration, annoyance and inconvenience.


There is no such thing as a good deal with Tiscali. Take my advice, AVOID Tiscali like the Plague!


I have been a Tiscali user for about 8 months now. To start with they were ok, nothing special, I got good speed so I was happy. However after about 6 months I had major problems. I couldnt use my net for gaming or anything other then searching the web. It took them about a month to fix it, when you phone there Indian call centre, they have no idea what you are talking about and are less than usefull (im being polite here).

But they did finally fix the problem and now I have no problems, I dl quite a bit , not excessive but still a bit. I have been with other isps, bulldog who were just as bad. If your after a cheap package to surf the net and a bit of dling, then you will be safe with Tiscali. If you do get any problems just complain alot, they usaully give you a discount :P
#29
I knew my comments would open up a can of worms. :oops: Yes I pay more (24.99 a month - virtually unlimited 8mb access) ... but i do feel that the comments this thread has generated (both good and bad) are of great importance. This is not some cheap kettle deal thats on offer, its a ISP contract (often min of 12 months). I dont know about Tiscali, but with regards to Virgin ive heard they are a b**** to leave if you arnt happy with them. They dont answer the phones, and if you do get through they refuse to release the phone line. Or in other cases companies have continued to deduct monies and penalities after youve left them. I also game online via 360 and PS3 and few of my friends have alot of hassle with disconnects with their ISPs - usually BT and AOL.

The provider Im with gave you the first 3 months at 9.99 with no connection fee, and you were only contracted to those 3 months. If after 3 months you wanted to leave, you were free to do so and without and penalties. It was for that reason that i went with them. Because those terms seemed to give alot of faith in their own level of service to keep customers, rather than long term contracts and connection/penalty charging.

Also and the few occasions Ive phoned them - they have always answered the phone within 10-30 seconds, and its a English call centre, not Indian or American.

Those that are happy with Tisacli - Im glad and thats all well and good ... but when it comes to ISPs a person needs to do ALOT of research first, and pick one thats suitable for their needs with generally good customer feedback. Not just plummet for the 'cheapest offer', cause that could lead to many months of unhappy service and stress when trying to leave the contract and move to another ISP ...
#30
I agree, it is OK for some people to say they are happy with this cheap sub standard service, others are not.

Wait until they try to leave these Mickey Mouse outfits, then the real fun begins.
#31
Lol, just to let you all know, this service (with On Demand TV) has had nothing to do with Tiscali - they have just bought it from Homechoice.

As far as im aware, Tiscali havent changed anything over to tiscali's equipment etc (I have only seen that they have changed the tv interface).

If you are looking for reviews, I would suggest you all look at the Homechoice ones (seeing as it is still run by them :P)
#32
kevinyork
Urm, calm down....its just a thread, and an opinion.


I am calm but when I hear the name Tiscali it annoys me so much. I wanted my post to discourage people from joining them. I wouldn't want anyone to go through what I did. You can only imagine what it's like to have money taken from your bank account without authorization for 6 months. I didn't think it would stop and both Tiscali and my bank were uncooperative. With a unjustifyed phone bill, who wouldn't be mad.

Anyone who is satisfied with Tiscali hasn't tried leaving them!

edited: spelling
#33
with regards to your bank "not being able to cancel your dd"

that would concern me more that the service you had with tiscali. you bank told you that they couldn't cancel a DD - either that is a load of **** or your bank is breaking all sorts of rules set out by their governing body the FSA. The FSA have been set up to build confidence and protect financial consumers and if your bank wouldn't cancel it you should have asked why the hell not and said that you'd take it to the FSA. You should also get compensation from your bank for not canceling.

The only time this wouldn't work would be if you are with NATWEST who are a joke...I had a problem with them and went through to their "CONCERNS" department, cause they don't deal with complaints!!!! - that's what I was actually told...I then said I wanted their complaints procedure and that I'd be reporting them to the FSA.

To my amazement they didn't know who that was, I explained it to the idiot down the phone to then be told that they don't have a governing body...FYI: EVERY Financial Company has been governed by FSA regulation for almost a decade now!

I just hung up and moved over to RBS with 3 signatures.

if they won't cancel a DD you've requested that could be seen as a breach
#34
Reguarding the comments made that tiscali fair use policy is only in operation when downloading between 6-11pm this is absolute rubbish
there are literally thousands of ex-tiscali customers who were put on restricted use despite not using there connections at peak times
it seems that if you use you connection for anything other than browsing and email you will be FUPed
the tiscali team have even told users not to play games, download at all or use chat software such as msn at peak times to prevent being flagged as an excessive user!!! this is on an UNLIMITED service!!!!!
The sooner government legislation is introduced to stop ISPs such as tiscali lieing through there teeth in advertising campaigns the better for all, that way we the consumer can make an informed choice based on hard facts and not some vaguely worded fair use policy that bears no resembleance to the advertised packages and seems to fit every single more-than-casual-user into a big box marked FUPed
/rant over
#35
And its not just game usage is fuped games are unplayable due to slow ping, I remember walking one step, game pausing for 4 seconds then being 4 steps to side where I was!

Plus tech support is useless in India, they read from a script and told me my problems were due to cookies and to clear cache and restart pc and if that wasnt sorted ring back in 2 days.

Im with Entanet, when I had a problem I posted on the thinkbroadband forum, 1 minute later my isp phoned me back on my mobile and sorted problem! first time.
#36
Jesus what a bunch of bloody moans.

I have Tiscali and my pc is on all the time and also xbox live, and have very few probs with them at all.
#37
martyn
with regards to your bank "not being able to cancel your dd"

that would concern me more that the service you had with tiscali. you bank told you that they couldn't cancel a DD - either that is a load of **** or your bank is breaking all sorts of rules


That's what I thought. At that time, my bank Lloyds said they were not able to cancel because it was set between myself and Tiscali. Therefore only Tiscali could stop the debiting. My bank said I would be refunded and that Tiscali would eventually stop debiting my account and become fed up with refunding. This is what happened but I couldn't believe this procedure was correct. I should of taken it to the FSA but at the time, I wasn't aware of them. I sent an email to 'Watchdog' complaining about the problems with Tiscali and my bank. My email was ignored and I never received a reply.

I also had similar problems with cancelling DDs with T-mobile and a magazine subscription but not to the same degree as Tiscali.

Fortunately, for some time now, it's so easy for registered users to cancel any direct debit with LloydsTSB by going on line and simply hitting the applicable button.
#38
dave150
Jesus what a bunch of bloody moans.



:thumbsup:
#39
just reading about tiscali. yes their service is bad, ive been with them 3yrs now , started out paying £25 a month. later i didnt realise i could get same plan for £17. the £25 plan had gone down .they never informed me and i continued to pay by dd from bank.on complaining that there was no such thing as the 25 amonth plan n y they continued taking that amount from my bank , i was told i should have visited the site n downgraded myself.i think thats out of order, be warned if tiscali prices go down be sure to downgrade. Still i complained n they said we can only refund u last 6 months the extra amount. i asked for a direct refund back to my ac but no, they said the money would have to be used up and they have policy of no direct refund. there i was still stuck with them , couldnt leave them. I told them i should be intitled to faster speed , being a long time customer but its taken yr to get it,they reduced my monthy amount to 10 pounds to return the previously overpaid amounts n now for 10 pounds a month a get 8mb speeds. they have forgotten to put the price back up to 15 pounds a month so im ok .
#40
When I first posted this deal I never thought it would provoke such anger amongst previous customers.
Anyhow I myself have used 3 different ISPs:-

NTL - I found these to be extremely good for service , speed etc. Only once did I have problem and they refunded a full months subs.

Pipex - Again a very good connection rate and speeds

BT - Service ok but value for money not great

What I think you find is those who have most problems are fairly new to the internet and its workings and many of the problems they complain to their ISP about can be sorted if you have a little know how.

A friend of mine was really ripping into Sky BB about their service etc, When I went around his house it was his own firewall causing the problem and nothing to do with Sky.
He was ready to give them negative reviews now he's happy as a pig in sh**.

Maybe a better provider with more knowledge could of talked him through this problem over the phone, but still it was nothing to do with the service from Sky.

The bottom line when services are cheap in comparison to others then expect a lower personal service as demand will be higher and these savings must be made somewhere.
If your failrly new to technology and the whole network IT field then go with a more reliable ISP and pay that little bit more.
The Tiscali deal is still excellent value for money even if you do have 1 or 2 problems along the way.

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