Topshop is one of the biggest names in UK women’s fashion, stocking both its own branded goods and brands from across the world. Customers who want to snap up cut price designer clothing can secure big discounts by regularly checking the Topshop listings pages at HotUKDeals. read more
Topshop´s online shop stocks women’s fashion items in the following range of categories:
Clothing – The largest category on the site, this includes dresses, tops, knitwear, jackets and coats, as well as lingerie, jeans and shorts. Customers will also find beach and swimwear, fitness clothing, leggings and formal items like suits and blazers. All product categories can be filtered into tall, petite and maternity to help browsers find what they want.
Shoes – Topshop stocks a full range of women’s shoes, including platforms, boots, pumps, heels, court shoes, wedges, sandals and trainers. You can also narrow down your search, with going out shoes and shoes by brand.
Beauty – Cosmetic products for the eyes, hair, skin, hands and nails, along with beauty accessories like brushes, tissues and tweezers. Broken down into four collections: the sculpting collection, core collection, face collection and SS16 beauty collection.
Brands Stocked by topshop.com
All of these product categories can also be searched by brand. The store stocks a wide range of major labels alongside their own products, with big names including:
Before you can checkout at Topshop´s online shop, you will need to register by providing a couple of pieces of personal information. This shouldn’t take more than 5 minutes to complete and allows you to receive the weekly Topshop update, with information about upcoming sales.
An online account allows members to track and cancel orders, check your card balance and transactions.
Using the Topshop Card
Regular customers can apply for a free Topshop Loyalty Card. This store card allows you to buy now, but pay 3 months later and comes with a voucher for the first purchase, free standard UK delivery and even larger discounts at Topshop’s seasonal sales.
Sales at topshop.com
Topshop regularly offers sales for their customers and has a dedicated section of its website featuring the latest reductions. Here you can find reductions of up to 50% on major labels, with options broken down into sizes, product type, size and colour.
The firm also runs a major sales push around Black Friday in late November. In a bid to kick start its Christmas retail season, Topshop always runs plenty of deals on all product categories, so check out the store’s HotUKDeals Black Friday listings when the day approaches.
Payment Methods Accepted By topshop.com
Customers who shop at topshop.com can use the following payment methods: American Express, Visa, Visa Delta, Visa Electron, Maestro, MasterCard, Solo, Arcadia Group Store cards, PayPal, Alipay and China Unionpay.
The firm also validates all credit and debit card payments to ensure tighter security, and customers can also choose to register with Verified by Visa or Secured MasterCard when they checkout.
Shipping Options from Topshop
Customers at Topshop can choose from two delivery options:
Standard delivery costs £4 per delivery and your items will arrive within 4 working days of placing your order. Working days count as Monday to Friday from 7:00-21:00. Standard delivery is also free of charge on orders above £50 and for Topshop card holders.
Express or next day delivery costs between £6 and £7.50. When you order before 21:00 (Monday to Friday), your items will arrive the next working day. Any orders placed at the weekend before 17:00 on Sunday will arrive on Monday.
Your items can also be delivered to any Topshop store. In this case, Standard deliveries arrive within 7 working days, and next day deliveries cost just £3.
Returning Items to Topshop
Topshop will accept any items within 14 days of receipt, providing they have not been worn since their arrival. Additionally, items can be taken back to a Topshop store within 1 month of receipt.
Return by Post
To make an online return, you’ll need the freepost Royal Mail returns label that was included in your original delivery.
Log into your Topshop account and choose the “Request a return” option in the “My orders” section. You will then be given a returns authorisation number.
Complete the returns label with the returns authorisation number you have received. If you do not have a returns label, you can print out a new one on the website.
Attach the label to your parcel and post it via Royal Mail. Be sure to ask for a postage receipt when your parcel is posted.
When your items have been received, Topshop will send you an email and your refund should be processed within 14 days.
You can also bring your unwanted items to one of Topshop’s stores within 1 month after you received your purchase.
Be sure to take a note of the purchase with you.
Topshop’s Social Media Presence
If you want to contact Topshop’s Customer Service Team or keep up to date with all of the company’s latest products and deals, there are plenty of social media channels to choose from. You can find Topshop at:
Another way to stay in touch with what Topshop is doing is by regularly reading the Topshop blog. At Inside Out, you’ll find plenty of style articles, beauty tips, photo shoots and even music and cultural news.
Beauty at Topshop: How to – Smokey Eyes
Using the Topshop App
Smartphone users can also stay informed about Topshop’s products or manage their orders by downloading the Topshop app from the iTunes Store or Google Play Store. The app doesn’t just help you to shop. It also features sharing tools, outfit building features and many more ideas to suit fashion fans.
If you want to make a complaint or ask Topshop a question, there are a number of ways to get in touch:
Give them a call at 0344 9840264 (9:00-23:00 from Monday to Friday, 9:00-18:00 on Saturdays and Sundays). Alternatively, you can email them at [email protected] or write to the head office of their parent company Arcadia at:
Arcadia Group Ltd
70 Berners Street
If you have a basic query about payment, deliveries or returns, the Topshop FAQ may be the right source of information.
Topshop is a massive name in fashion retail and the company is always offering discounts on popular product lines. All of the best and latest deals are collected at the Topshop HotUKDeals pages as soon as they are announced, so be sure to check them regularly to avoid missing out.