Toys R Us – Six Decades of Delighting Children
Toys R Us has a long history of providing toys, bicycles, clothing, and other items aimed at all children, from babies to teenagers. The American company that became Toys R Us opened its first store in 1948 in Washington DC, and quickly evolved from focussing on goods for babies to providing toys for children of all ages. The company's mascot is Geoffrey the Giraffe and first appeared in 1957. Today the company is the largest retailer in the world specialising in toys. The British Toys R Us stores and website are wholly owned by the American parent company, Toys R Us, Inc. which is based in the American state of New Jersey. The British company has its headquarters in Maidenhead, Berkshire.
Toys R Us: Storefinder and Online Shop
Toys R Us has 81 stores located throughout Britain. There's a handy Store Finder on the website which has a searchable map that allows customers to look for stores situated between 5 and 100 miles away.
The company has an extensive and comprehensive online shop stocking all of the various ranges available instore, at toysrus.co.uk.
Product Range and Top Brands at Toysrus.co.uk
The company's webstore www.toysrus.co.uk allows customers to choose how they would like to shop. There are a series of options on the website's homepage which allow customers to search by age, brand, toys, learning toys, kid’s room, outdoor and sports.
Among the many leading brands featured on toysrus.co.uk are:
The online shop also features a special section for the little ones called Babies R Us.
Deals from Toys R Us
Toys R Us has deals available online throughout the year on their Special Offers and Clearance sections.
The company also offers money-off deals on both Black Friday and Cyber Monday before Christmas each year and big discounts are possible in their January sales.
Dates of all of these events are listed in their regular newsletter. Customers can sign up for the Toys R Us e-mails on their website.
Toys R Us has its own loyalty card, the Toys R Us Gold Card, which allows customers to collect points on each purchase, with 1 point gained for every £10 spent. These points are collected into money-off coupons, to be redeemed either instore or online, twice a year. Gold Card members also receive dedicated e-mails which feature exclusive offers.
Ordering Products on Toysrus.co.uk
There is no requirement to register as a customer when shopping at toysrus.co.uk. Simply click on "Checkout as Guest" and all customers need to do is provide an address for delivery and proceed to payment. The company notes that should you wish to register, checkout will be faster when shopping in the future. Those customers who do register also have the option of receiving the company's regular e-mails which list offers and the dates of sales. Gold Card customers have the advantage of advance notice of sales and special promotions by e-mail.
Toys R Us – Accepted Payment Methods
Toys R Us accepts Delta, Electron, MasterCard, Maestro and Visa cards as payment, but not American Express. Toys R Us also accepts PayPal as payment for all goods.
The company has an instalment payment option, available for shopping in the physical stores only.
- Select the goods they wish to buy instore.
- Pay a 20% deposit.
- Pay the remaining amount over 4-12 weeks.
- Pick up the goods instore once the full amount is paid
Toys R Us Shipping
Toys R Us offers free standard delivery on all orders totalling over £29.99. For orders below this amount, the charge for standard delivery is £4.95.
Orders placed by 12 noon can be delivered the following day, with this service costing £8.95 on all orders, whatever their value. The company aims to deliver within four days, while some rural locations may expect a wait of up to 8 days for delivery.
There is a useful "named day" shipping option available for weekday deliveries, costing £6.95. Specifying a Saturday delivery costs £9.95.
Toys R Us also offers a free "Click & Collect" service, with products available in an hour. Therefore, customers are asked to click on "Available for Click & Collect" on the product page or click on "Select a Store".
Cancellations and Returns at Toysrus.co.uk
Toys R Us accepts returns within 14 days of delivery. All items, whether bought instore or online, can be returned to any Toys R Us shop during this period.
In addition, items valued under £50 and weighing less than 2 kg can be posted free of charge using this address:
- Toys R Us
Cross Point Business Park
Coventry, CV2 2TA
Products must be in their original packaging and with the original delivery note.
For items valued over £50 and/or weighing more than 2 kg, customers need to have an official Toys R Us Returns Authorisation Code. This can be obtained by filling out the relevant form on the "Contact Us" page. The company will then inform customers of the correct procedure.
Toys R Us on Social Media
Toys R Us has a comprehensive social media presence. The company can be found on:
Toys R Us Apps
Toys R Us has an app available for both iPhone and Android which allows customers to search for physical stores and their opening times, as well as to shop from the full Toys R Us stock. The app also allows shoppers to see reviews from those who've bought products in the past.
The app is available for Download for iOS and Android devices.
Toys R Us has a central telephone number for all customer inquiries, whether about products bought instore on online. The number is 08457 869778. This line is staffed from Monday to Friday between 8.30 am and 5.30 pm.
General e-mail enquiries can be made to [email protected]
Gold Card customers have their own number to call, also staffed Monday to Friday between 8.30 am and 5.30 pm. The number is 0845 3677878, and Gold Card customers can e-mail [email protected]
All customers can, if they prefer, also write to Toys R Us. There are two addresses.
For enquiries about items bought instore, the address is:
Toys R Us Ltd
Maidenhead Office Park
Maidenhead, SL6 3QH
Customers who have an inquiry about online purchases can write to:
- Toys R Us Customer Service
Unit 1, Follingsby Park
Tyne and Wear, NE10 8HQ
Toys R Us also has a fax number for inquiries about online purchases. This number is: 0191 4168551.
All of the best deals for Toys R Us are collected on a dedicated page at HotUKDeals.