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Virgin 8mb Broadband for £10.00 a month if switching from other provider (usually 14.99)

£10.00 @ Virgin Media
If you're switching from an existing ISP then Virgin Media offers its £14.99 (noncable) "Unlimited Broadband and Talk" Bundle 2 for £10 a month. The deal isn't very well advertised so here's a link… Read More
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9y, 3m agoFound 9 years, 3 months ago
If you're switching from an existing ISP then Virgin Media offers its £14.99 (noncable) "Unlimited Broadband and Talk" Bundle 2 for £10 a month.

The deal isn't very well advertised so here's a link to the page: http://www.virgin.net/allyours/broadband/switch/
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#1
Sounds a hot deal. I leave them later this month. Mega ghassle with braodband being knackered for 5 months. They used to be good. if it works and they don't pee u off like they did me, i'd go for it.
#2
In my opinion I dont care if they are cheaper than the alternatives. In 6 months they have been unable to charge me the correct amount. Im that pissed off with them Im leaving. The products are OK but the billing is S**t.

Be aware.
#3
gbmacqueen;1426354
In my opinion I dont care if they are cheaper than the alternatives. In 6 months they have been unable to charge me the correct amount. Im that pissed off with them Im leaving. The products are OK but the billing is S**t.

Be aware.

Virgin Media billing is a nightmare :oops:
Nevertheless, good value for money. Welcome to HUKD scripter :thumbsup:
#4
I think you still have to pay BT for your line rental for the phone stuff.

I think plusnet is better if you want broadband plus phone. No setup fee, Get £28 back via quidco, with £40 cost if you leave within 1 year.

If you can get talktalk and dont mind 18 months lock-in they are cheapest though.
#5
We got this in our house for a shared connection (can't get cable :( ) There is no line-rental to pay to BT at all, so is therefore and even hotter deal. However, at peak times, Virgin internet is absolutely dreadful for downloading. Stick to off-peak scheduling (easy really - download when you sleep etc) and you are fine.
#6
BE CAREFULL.. VIRGIN NOW STM ALL CUSTOMERS. Between the hours of 4pm and 10pm if you download more than the following:
Speed -> 2 meg.. download more than 300 meg and you get stm'd to 1MEG till 3am in the morning.
Speed -> 4 meg.. download more than 800 meg and you get stm'd to 1MEG till 3am in the morning.
Speed -> 8 meg.. download more than 800 meg and you get stm'd to 1MEG till 3am in the morning.
Speed -> 20 meg.. download more than 3 GIG and you get stm'd to 4MEG till 3am in the moring.

also if you continually go over this you can be STM'd for a 1-4 week period.

To be honest I don't know why they are planning to bring out the 50 meg service when that will also be STM'd during peak hours...
#7
syanide
BE CAREFULL.. VIRGIN NOW STM ALL CUSTOMERS. Between the hours of 4pm and 10pm if you download more than the following:
Speed -> 2 meg.. download more than 300 meg and you get stm'd to 1MEG till 3am in the morning.
Speed -> 4 meg.. download more than 800 meg and you get stm'd to 1MEG till 3am in the morning.
Speed -> 8 meg.. download more than 800 meg and you get stm'd to 1MEG till 3am in the morning.
Speed -> 20 meg.. download more than 3 GIG and you get stm'd to 4MEG till 3am in the moring.

also if you continually go over this you can be STM'd for a 1-4 week period.

To be honest I don't know why they are planning to bring out the 50 meg service when that will also be STM'd during peak hours...


Thats pretty misleading.
The new STM policy is in effect between 4PM and 9PM, and lasts for 5 hours after you hit the limit, so even if you hit the limit at 8.59PM, you'd be STM'd to 1.59AM, not 3AM as you say

Also, I've never heard of this 1-4 week period you mention. Ive never heard of anyone ever being punished in such a way, and VM have never stated such in their STM documents.

Also, the 20Meg service is STM'd to 5Meg, not 4Meg.

More details can be seen here
#8
I switched to this about 4 months ago and cannot wait for the contract to end. They are the worst ISP I have been with so far. Tiscali's 1Mb service was quicker than this is for me in the evenings. Technical support were useless. BT's speedcheck service showed my speeds to be about 0.3Mb most evenings. Being adsl, there is also the BT line rental to pay.
suspended#9
I have had no problems with virgin for many years, been down a total of 2 days for say around 5years (been with ntl/telewest).
My only problems with virign is getting through all the bloody auto messages just to see why it was of(on 1 day >.<).
With this stm(wat it standfor?XD) policy, this is believe is true as for like 2 days i was @ 1mb (roughly) instead of 2mb. As far as i was aware this wasnt in the contract my dad signed up for so i believe they are breaking there own rules? and thus a crimial affence, am i right? because i hate poor service and just because i paid to use there service and used it i shouldnt be put down. You dont exactly buy an all you can eat and can only eat a certain amount (except if u cant physically eat more :P) so why should this be different?. I may give them a call sometime.
banned#10
avoid avoid avoid.......


since vm took over service/bb terrible- cannot even use youtube- keeps freezing due to lack of speeds!!
#11
There seems to be a few comments about billing. I'm with VM and currently receive the 2 for £20 package. However, I don't think we have a had a bill that has been below £40, and we avoid peak rate/mobile numbers. Does anyone else seem to encounter the same sort of high bills? With regard the offer, aint bad, but personally can't wait to get away from VM - I've never had higher than a 1mb connection - I must be a good distance from the exchange - Mmmm, or am I???
suspended#12
best thing todo is email watchdog ^^, if u paying for 2mb and never get it...... then u never really got the service u paid for so its like me being paid to build a computer and just give u the parts :P
#13
Hudson92
best thing todo is email watchdog ^^, if u paying for 2mb and never get it...... then u never really got the service u paid for so its like me being paid to build a computer and just give u the parts :P


I know what your saying, but don't think there will be much point. After all the VM small print does suggest that subscribers will not be guaranteed the speed they sign up to, as this is dependent on the subscribers distance from the exchange, condition of cables etc. Think this is called a 'get out clause' for them. Personally think it is a load of bull, as a previous company I used was almost always able to provide me with a near 2mb connection. Oh well, I suppose I should keep looking for the perfect provider.
#14
Pedge, I have noticed this too.

For months I have been billed approx. £10 on top of my bill. I know this is not much, but when it happens to everyone it will amount to millions. I am currentl on the all inclusive talk plan. (all landlines, etc. and they don't provide free itemised billing.

Also every for the first 5 months after taking over I ws charged for Medium Tv (despite it being free if you have a phone line. Plus various other charges. Finally gave up. I would also be interested to find out how many other people had money stolen from them by Virgin Media.

The way they get around it is they credit funds rather than refund them. You are constantly told you refund will be deducted from you next bill.
#15
eiamhere69
Pedge, I have noticed this too.

For months I have been billed approx. £10 on top of my bill. I know this is not much, but when it happens to everyone it will amount to millions. I am currentl on the all inclusive talk plan. (all landlines, etc. and they don't provide free itemised billing.

Also every for the first 5 months after taking over I ws charged for Medium Tv (despite it being free if you have a phone line. Plus various other charges. Finally gave up. I would also be interested to find out how many other people had money stolen from them by Virgin Media.

The way they get around it is they credit funds rather than refund them. You are constantly told you refund will be deducted from you next bill.


The list of dirty tricks is long and elaborate. Telewest died long ago. Some idiot told me my broadband was running very slow because i had opted to cancel my service. He said that was the norm. Complete mongo, only VM would give him a job. The gave my mate channels on the 3 for £30 then took some back, and upped the price, sometimes they split the tv to up the price, they really are dirty. I am a slob and if i'm moving that sort of says something. ever since Branflake took the driving seat, thay have been driving on full throttle downhill. I'd hate to be the last to leave
#16
I had three months with no service with this turkey, and then constant phone calls to get back the payments they took.

As far as I'm concerned the Virgin brand now stands for poor quality.
suspended#17
As far as im aware it is against the law too not offer a cash/bank transfer thingy xD too the customer, i was taught this while studying law in school(still am ^^) they have to offer that and if u want then u can take credit/vouchers, complain and quote some random laws(just do good, customer right laws etc). When you start quoting laws too any company they will do pretty much anything
#18
This is 56k broadband if you download for over a few minutes or over a certain amount which is way lower than the 20minutes i get on the 20meg i have( this is between 4pm and 12am the main peak hours) virgin have introduced traffic shaping and they drop speeds drasticly if you download anything and the reduced speed stay that low for 4 hours after its tripped so its no longer unlimited i have been thinking of leaving and its rubbish lately with fluctuating speeds and poor connections


They have also made there broadband faults line a premium rate line where it use to be free now its very expensive if you have a problem to report it or get any help i wouldnt get this if your happy with your provider now stay where you are because virgin customers are very pissed off by this traffic shaping and premium rate phone lines outsourced to india.
#19
I also agree, Virgin Media have become a joke. I have been with Telewest since it began and with their internet service for about 7yrs. The broadband service (512K) used to run at full speed but as soon as Virgin took over last year it has become slow and restrictions are now in place.

I have heard that the Government or OFCOM are to introduce rules on how broadband is sold in the next few months. I think the ISP will have to state the true speed of the internet connection.

I pay £18.00 per month for 512K broadband. Should I be getting 2Mb for this price?! I would consider switching to another company if there were better deals.
#20
rmjowen
I switched to this about 4 months ago and cannot wait for the contract to end. They are the worst ISP I have been with so far. Tiscali's 1Mb service was quicker than this is for me in the evenings. Technical support were useless. BT's speedcheck service showed my speeds to be about 0.3Mb most evenings. Being adsl, there is also the BT line rental to pay.


Hi, have you tried checking how fast your local exchange can handle? If not then you can find out here. Mine can only accept 1.5mb :x

I have had no problems yet with Virgin, touch wood. I have been stm'd a few times but I have seen worse traffic restricting. I was with Tiscali but changed straight away as they limited certain internet traffic ;-)
#21
Supersoul
I also agree, Virgin Media have become a joke. I have been with Telewest since it began and with their internet service for about 7yrs. The broadband service (512K) used to run at full speed but as soon as Virgin took over last year it has become slow and restrictions are now in place.

I have heard that the Government or OFCOM are to introduce rules on how broadband is sold in the next few months. I think the ISP will have to state the true speed of the internet connection.

I pay £18.00 per month for 512K broadband. Should I be getting 2Mb for this price?! I would consider switching to another company if there were better deals.


£18, they are ripping u off. I decided to go with bt option 3, line rental and something like 7.95 for unlimited calls 25% discount on mobiles etc. There is a 12 month contract deal at the moment where the 7.95 is waived for 3 months, so only pay line rental. Then same day went through quidco £25 back, and set up with o2 on their up to 8mb service £12 month. Seems a good deal
#22
Supersoul
I also agree, Virgin Media have become a joke. I have been with Telewest since it began and with their internet service for about 7yrs. The broadband service (512K) used to run at full speed but as soon as Virgin took over last year it has become slow and restrictions are now in place.


I agree too, I had ntlworld for years, very stable full speed on whichever speed i was on. As soon as Virgin took over, major peak time slow down! Sometimes to 56k dial up speeds, I was on 4meg!
I jumped as soon as i could.
Now on talk talk at 7meg, very reliable and cheaper too!

deeyup
#23
I can agree that the VM service isn't quite what it used to be, then again NTL wasn't always that great but been with them for over 5 years now, some good and bad years. This is my current speed and i'm supposed to be on 20mb.

http://www.speedtest.net/result/219541631.png
#24
The worst broadband service I have ever had, could not connect to either the Playstation 3 Network or Xbox Live for a full month, this was due to Virgin's terrible ping rates. I've learnt a valuable lesson - cheaper is not better when it comes to broadband.
If you looking for an unreliable and inconsistent broadband service then go for it!! You have been warned!
#25
I moved from Virgin media. I was with them for years. There service went downhill and the CS is rubbish. They constantly got my bills wrong and i had to ring ever month to sort it out. There BB was virtually un-usable. I was that desperate to leave them i paid BT £125 to come and install a new line and then i went with Bebroadband and they have been brilliant.
#26
http://www.speedtest.net/result/219551064.png

That's my 20mb rate from a few minutes ago, perfectly acceptable if you ask me.
I do agree about Virgins overall service taking a huge dive since they took over NTL though, I keep meaning to phone up & cut my services down because it costs loads & isn't really worth it.
If it wasn't for the free usenet I would have sacked the 20mb off ages ago because it's the only thing that you ever hit peak speeds on.
#27
I have to agree with those people who have voted cold. I moved to Virgin media from Nildram 4 months or so ago and have regretted it ever since. I will be trying to get out of the contract by demonstrating to their technical support staff that the speed I am receiving is way below what my exchange should be offering me - I am getting on average 512kbps download and 256kbps upload instead of approx 2.5Mbps download and 512kbps upload. I have been using http://speedtester.bt.com/ to check my speeds.
#28
yahamesz
I can agree that the VM service isn't quite what it used to be, then again NTL wasn't always that great but been with them for over 5 years now, some good and bad years. This is my current speed and i'm supposed to be on 20mb.

http://www.speedtest.net/result/219541631.png


What mb is that? (Excuse my stupidity)
#29
Since the take over by Virgin and NTL of Telewest they have simply run what once was a good reputable company into the ground:x.

Ive been with Telewest blueyonder since they first launched the 256k package and even then i was hitting full speed but now im on VM 20mb and cannot achieve 10mb let alone 20 and even with all my settings tweaked for optimum.

rant over :)
banned#30
fleetingmind
What mb is that? (Excuse my stupidity)


Nearly 11mb.

I've never had a problem with VM or Telewest.
1 Like #31
My advice to anyone thinking of joining Virgin Media is - do your research, and lower your expectations.

I was forced into taking their ADSL service, after having to move flats and not realising that my new property was just outside the cable area.

Virgin Media ADSL was the worst internet experience I've ever had, in 10yrs of being on the Internet.

My modem would sync at 3.5Mbps/448.
But, I could never get above 2Mbps, and evenings/weekends it would regularly be 92Kbps.

As a keen internet gamer the latency (and having minimal packet loss) of the connection was of prime importance to me - however, evenings/weekends latency would be >220ms.

If you doubt my word, then I run my own latency/loss/etc ADSL monitoring from home:
http://bazza.dyndns.org/rrdstats/baz14all.cgi?p=1y
From that graph you can see when I moved to Virgin Media ADSL, and when I left. I'll leave it to you to work out when that was.

ThinkBroadband: Virgin Media (ADSL)
Virgin Media (ADSL) now rated 2nd last ISP - 3.7 out of 10, 35 out of 26 ISPs

If you don't care about speeds, latency, packet loss, and live in an area served by their cable network, then maybe Virgin Media is the ISP for you.

Me? I thought they were that poor, that I gladly paid the £50 "exit fee" to get out, and find a *proper* ISP - which I did. Be There provide a truly wonderful service.

I now sync at 6.5Mbps down, and 1.1Mbps up. For approx. the same price as my package at VM.
suspended#32
fleetingmind
What mb is that? (Excuse my stupidity)


thats 10mb, 1000kb=1mb :).
If my internet keeps slowing down then i would love to move tbh, but we dont have a bt line and i dont like the idea of adsl >.<.
Also my dad is paying £18 for 2mb, how the hell can they offer 4x the speed for £8less, rediculus. I can say ones thing for sure, virgin media dont like to keep current customers happy, they want to get as many as possible and then leave them when they are stuck in a contract.

Lets hope OFCOM(what ever its spelt xD) sorts these companies out fast
#33
I have been with NTL/Virgin for a few years (Mainly due to a big tree at my last house stopping me getting Sky. So phone and broadband went hand in hand and always got cheap deals.

Currently on 4mb Broadband and talk unlimited (So only pay for mobile and 0870 numbers) and only costs £18 pe rmonth. Plus I get free Virgin TV (Which i need as i plug my Dream box into it).

I've just checked my speed and it says 1896. That is just nelow 2mb yes. Is that due to it being peak time?
Can you check what speed you are on? (i.e What package you have with Virigin)
Also i checked http://www.top10-broadband.co.uk/ (as posted earlier in this topic) and clicked postcode checker.it said this: -
Your local exchange:
Biggin Hill
Speed your line supports:
Up to 6Mb

Does thi smean that even if i got Virign's 20mb package I would only ever be able to get up to 6mb?

Cheers.
#34
Just in case anybody's still not got the message that Virgin Media's ADSL service is terrible, take a few minutes to read the views of existing users (link to ThinkBroadband, used to be ADSL Guide).

IMHO, paying YOU £10/month would still be too much!
#35
scripter
Hi, have you tried checking how fast your local exchange can handle? If not then you can find out here. Mine can only accept 1.5mb :x

I have had no problems yet with Virgin, touch wood. I have been stm'd a few times but I have seen worse traffic restricting. I was with Tiscali but changed straight away as they limited certain internet traffic ;-)


Yep, I should be able to get 5.5Mb!
#36
Sky broadband.
banned#37
gbmacqueen
In my opinion I dont care if they are cheaper than the alternatives. In 6 months they have been unable to charge me the correct amount. Im that pissed off with them Im leaving. The products are OK but the billing is S**t.

Be aware.

lol yeah i had problems

syanide
BE CAREFULL.. VIRGIN NOW STM ALL CUSTOMERS. Between the hours of 4pm and 10pm if you download more than the following:
Speed -> 2 meg.. download more than 300 meg and you get stm'd to 1MEG till 3am in the morning.
Speed -> 4 meg.. download more than 800 meg and you get stm'd to 1MEG till 3am in the morning.
Speed -> 8 meg.. download more than 800 meg and you get stm'd to 1MEG till 3am in the morning.
Speed -> 20 meg.. download more than 3 GIG and you get stm'd to 4MEG till 3am in the moring.

also if you continually go over this you can be STM'd for a 1-4 week period.

To be honest I don't know why they are planning to bring out the 50 meg service when that will also be STM'd during peak hours...

sorry what does STM mean?
mcbazza
My advice to anyone thinking of joining Virgin Media is - do your research, and lower your expectations.
If you don't care about speeds, late...ruly wonderful service.

I now sync at 6.5Mbps down, and 1.1Mbps up. For approx. the same price as my package at VM.

can I ask who you are with now?
#38
One thing to remember when checking speeds is your connection in your house, I use Sky and have a very reasonable service for £5 per month 40Gb @8 Mbsbut at first only had less than 2mb download, rang Sky and was told to check conections and make sure I had filters on all phone and Sky boxes. I bought a single cable to go between the main Telephone Box and my computer checked filters and now have over 5-6Mbs I have had a number of other providers and now very happy with sky. You can have your own email address from another company so when you change provider your email address stays the same which means you also have a number of other options i.e. put your any name infront of the address and know where the email originates from. I.E. [email protected]">[email protected]/com and these can be blocked or you know who sent them if they reply.
Hope this helps
#39
Proximo
lol yeah i had problems


sorry what does STM mean?

can I ask who you are with now?


SKY Broadband now.. and its great... :)
#40
Proximo
can I ask who you are with now?

Sorry, I did mention. But, it's such a short name that people often miss it!
I'm with: Be There
aka: Be, or Be*

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