Virgin Media £552 for 12m retention - HotUKDeals
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Virgin Media £552.00 for 12m retention

£552.00 @ Virgin Media
I'd read about all the great retention posts on here from people who have been with Virgin Media for years, contacted VM to cancel and then offered a better deal to stay, so thought I'd give it a try.… Read More
Scarbo Avatar
5m, 2w agoFound 5 months, 2 weeks ago
I'd read about all the great retention posts on here from people who have been with Virgin Media for years, contacted VM to cancel and then offered a better deal to stay, so thought I'd give it a try.

I managed to get a deal that I'm certainly happy with. For the past 5 years I've been paying £46 per month for TV (M), Fibre 30 broadband and talk weekends phone. We also got Netflix for all the films and box sets (£7 p/mth) so were basically paying £53 per month.

I rang to see what deals they had and said I'm fed up of paying over the odds for the package I'm on.

The first person I spoke to (customer services) weren't interested and couldn't offer much more than I was already getting, so I advised them I wanted to cancel and got the cancellation date (30 days' notice).

I then got a call from the retentions team, checking all was still ok for the cancellation. They asked why I wanted to leave and if there was anything they could do for me to stay.

I told them what I was after (basically wanted an all-in package with the movies and boxsets). After some haggling and cheekiness I managed to get the following: -

V6 box
2nd V6 box in another room
Vivid 100 broadband
TV (XL) which includes BT Sports and all the boxsets
Sky cinema package (all the Sky movie channels)
Phone (talk weekends)

All for £46 per month for 12 months.

I'm happy with it and is a whole lot more for the same monthly cost (plus I don't need Netflix so save £7 per month). It did take a bit of haggling and speaking to a few different people, but worth it.

For anyone who's been with VM for some years, it's always worth calling to cancel and seeing what they can offer you to stay. You've got nothing to lose! Hope this information helps people out.

I've already told a few people, who have since called VM and got deals to stay.
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Scarbo Avatar
5m, 2w agoFound 5 months, 2 weeks ago
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1 Like #1
Need to try harder I got the same but 200mb broadband for £35
1 Like #2
Really? Great deal you've got there. I'm more than happy with the deal I got, and added the info on here in the hope that others will call them and get good deals to stay.
#3
Dude, you're paying the same amount. That's all they care about. Their crappy equipment costs them nothing to make and pass to their customers; its almost unusable. This isn't a hot deal, it's a slightly better arrangement on your existing setup.

Edited By: cossy3 on Feb 11, 2017 20:52
#4
Yes paying the same amount but getting a lot more for it. I'm aware that there may be better deals that people have got, but then there have been worse deals too and very much depends on who you talk to in the retentions team. I've posted this more to make a point that you can get a better deal by simply contacting VM.
2 Likes #5
Thanks. I have been with VM for about 10 years and now pay £60 a month for 200mb. No TV just fibre. I dont get the full 200mb even though i was upgraded from 100mb last year and a speed test still only hits 90mb :( Last time i complained about the speed they put the phone down half way through the call. This time im going to give them hell :D
#6
Do they actually send boxes out for you to return equipment at the end of your cancellation period?
Got a week, perhaps, left on my 30 day notice period, and been offered nothing since the few days and that was a poor deal.
Had a few missed phone calls with no number so no idea if that's them or some scam - don't know my number, it's ex-directory, and I don't give it out (well, can't if I've no idea what it is and up to 3 weeks ago, only have had a phone plugged in for a few minutes over a few years).

Don't particularly want to get rid of the broadband and with Sky dropping the Discovery channels, that messes up some plans.
If there's nothing in the next couple of days, someone else in the household will try and sign up as a new customer - no idea if that's allowed or the block anything for your address for a period of time.
#7
contacted VM to cancel and then offered a better deal to stay
Paying over five hundred quid for something you don't want doesn't sound like a smart way to save money!
#8
xenole
Do they actually send boxes out for you to return equipment at the end of your cancellation period?
Got a week, perhaps, left on my 30 day notice period, and been offered nothing since the few days and that was a poor deal.
Had a few missed phone calls with no number so no idea if that's them or some scam - don't know my number, it's ex-directory, and I don't give it out (well, can't if I've no idea what it is and up to 3 weeks ago, only have had a phone plugged in for a few minutes over a few years).

Don't particularly want to get rid of the broadband and with Sky dropping the Discovery channels, that messes up some plans.
If there's nothing in the next couple of days, someone else in the household will try and sign up as a new customer - no idea if that's allowed or the block anything for your address for a period of time.


I think they do send boxes out for the return of equipment. When I rang initially and they said they'd be sending them out I told them they would need to send someone to get the equipment as I'm not going to be posting it back!

You probably should have heard from them by now so maybe give them a call and ask for the retentions team. The retentions team gave me a call from an 0800 number.
You could also try the online chat with the billing team and ask them to ring you and then transfer you through to the retentions team (that's what I did as I had to call get in contact with them). Good luck!
#9
pete_l
contacted VM to cancel and then offered a better deal to stay
Paying over five hundred quid for something you don't want doesn't sound like a smart way to save money!


I do want it though? We were after the movies and box sets and wanted faster broadband. Also just got a second tv downstairs so having a V6 box in each room is much better.
1 Like #10
Just joined got the Full House Sport package with £50 credit added to account V6 box 200meg internet £60 a mth for 12 mths best be a retention deal at the end or straight back to Sky there's loads of competiton out there....
1 Like #11
You gotta love all the haters who vote cold just because they can't get virgin in their area.
#12
brrrrrrrrrrrr, retention deal.
#13
im paying £48 mth just phone 24/7 and broadband summit wrong here gonna give them a ring
#14
buffylass
im paying £48 mth just phone 24/7 and broadband summit wrong here gonna give them a ring


Definitely, it's worth a call. It's unbelievable how so many people can pay so differently for the same packages. It seems the longer you're with them, the more you're ripped off. Good luck!
1 Like #15
In my experience over the last few weeks, you have to actually cancel with the reason they are too expensive compared to Sky or whoever is cheapest, then they will phone you back during the 30 day cancellation period.
They phoned me every few days for a week until I agreed to stay, wasn't an amazing deal, but cheap enough.
70MB broadband only (no phone line) £18.25 a month (£10 loyalty discount plus £4 credit a month) with 1 month free.
Each call they offered something different, they didn't even mention broadband only option until the 3rd call.
#16
I phoned up today as I've got 1 month left on the contract. I've been with them 7 years or so.
I'm currently on the unlimited uk calls, 200mb and the top TV package paying £77 a month.

I told them I didnt need the TV as the tivo has been switched off for 3+ weeks and no one has noticed.
I told them the phone wasn't important either.

£50.50 a month for 12 months was the offer and that was just 200mb and weekend calls on the landline.

I told them that was laughable as a new customer with cashback could get the V6 box, 200mb and the same calls for £45 after cashback. His reply "you arent a new customer". My reply "well I wont be a customer".

Given 30 days notice. Told them I'm going to sky fiber.

"oh but sir you really do need the broadband, an average house uses around 80gb a month, you use about 700gb a month". I didnt bother to correct him on the maths but sky fiber will handle 700gb a month with ease.

All I want them to say is "Hey chris, have 300mb for £30 a month" and I'll stay.
1 Like #17
Ive got the 50mbps internet package with talk weekends and the M TV Package on Virgin and paying about £50 a month. Think i need to give Virgin media a call and see what better offers they an give me!!!
1 Like #18
Thanks to the o.p.
I cancelled last week with virgin.
I was paying 92.73 for
talk unlimited, full house tv(xl)which includes bt sports.
V+hd, 200 vivid fibre broadband
1 additional vbox tivo and a paper bill each month. When I cancelled I was offered the same package but with weekend calls only and 70 broadband for 70.00 per month.
I declined and the outbound team called me back tonight.
After much haggling , I am now getting the same deal as i had except I have paperless billing and 150 fibre broadband . Total now per month is 55.00 which I am mïore than happy with. So the message is,to existing customers, cancel and wait for a call from the outbound team. Thanks again.
#19
My guess is you aren't a big downloader. It seems many of the people who they are letting go aren't big downloaders and they aren't even giving calls back.
#20
Chris-C
My guess is you aren't a big downloader. It seems many of the people who they are letting go aren't big downloaders and they aren't even giving calls back.


Thats true. im not a big downloader.
#21
My contact is up on the 9th April.
I currently have the full house package. When ever I have spoken to anyone at Virgin in relation to any issues & diverted the discussion onto a possible upgrade I have been told the best they can do is £70 pm.
I have been with virgin for over 10 years now what is my best move as I am not paying £70 per month.
Also is it best to wait until 9th april to enter discussions or hand in my notice. Can I give 30 days notice ?
#22
FUNKIT247
My contact is up on the 9th April.
I currently have the full house package. When ever I have spoken to anyone at Virgin in relation to any issues & diverted the discussion onto a possible upgrade I have been told the best they can do is £70 pm.
I have been with virgin for over 10 years now what is my best move as I am not paying £70 per month.
Also is it best to wait until 9th april to enter discussions or hand in my notice. Can I give 30 days notice ?


Yes you could give them the 30 days notice from 10th March tell them you're sick of paying over the odds for what you're getting. Then just wait for the retentions team to give you a call a few days later. They're the ones who have the ability to give really good deals in order to get you to stay. Good luck!

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