I'd read about all the great retention posts on here from people who have been with Virgin Media for years, contacted VM to cancel and then offered a better deal to stay, so thought I'd give it a try.
I managed to get a deal that I'm certainly happy with. For the past 5 years I've been paying £46 per month for TV (M), Fibre 30 broadband and talk weekends phone. We also got Netflix for all the films and box sets (£7 p/mth) so were basically paying £53 per month.
I rang to see what deals they had and said I'm fed up of paying over the odds for the package I'm on.
The first person I spoke to (customer services) weren't interested and couldn't offer much more than I was already getting, so I advised them I wanted to cancel and got the cancellation date (30 days' notice).
I then got a call from the retentions team, checking all was still ok for the cancellation. They asked why I wanted to leave and if there was anything they could do for me to stay.
I told them what I was after (basically wanted an all-in package with the movies and boxsets). After some haggling and cheekiness I managed to get the following: -
2nd V6 box in another room
Vivid 100 broadband
TV (XL) which includes BT Sports and all the boxsets
Sky cinema package (all the Sky movie channels)
Phone (talk weekends)
All for £46 per month for 12 months.
I'm happy with it and is a whole lot more for the same monthly cost (plus I don't need Netflix so save £7 per month). It did take a bit of haggling and speaking to a few different people, but worth it.
For anyone who's been with VM for some years, it's always worth calling to cancel and seeing what they can offer you to stay. You've got nothing to lose! Hope this information helps people out.
I've already told a few people, who have since called VM and got deals to stay.