Virgin Media - Broadband L, TV M, Phone M - £324/yr plus £100 cashback - HotUKDeals
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Virgin Media - Broadband L, TV M, Phone M - £324/yr plus £100 cashback

£0.00 @ Virgin Media
First Deal post..... My TV sockets don't work in my new flat so being forced to use Cable (cheaper than fixing sockets) Found their mediocre deals get a lot more bearable with £100 cashback from c…
da_murphster Avatar
8y, 7m agoFound 8 years, 7 months ago
First Deal post.....
My TV sockets don't work in my new flat so being forced to use Cable (cheaper than fixing sockets)

Found their mediocre deals get a lot more bearable with £100 cashback from cashback kings.

This was £100, then dropped to £65, now back upto £100.

Line Rental £11.00 £10.50
Broadband £16.00 £7.50
Total £27.00 £18.00
Per Year £324.00 £216.00
After cashback £224.00

Difference £8.00

By my calculations that makes it only £8 more expensive than BT and O2 Broadband plus I get some TV stuff.

I'm fully aware of the problems people have with Virgin but if your in the same situation as me this doesn't look too bad....I think!
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Comments/page:
#1
garbage456
what problems I havent had any?
i had many more with sky.


The problems start when you have problems! The customer service is effing diabolical!
#2
Also, you rmore likely to get the advertised broadband speed as it doesnt matter how far you are away from the exchange.
#3
BT do BT Vision now......
#4
dont forget the caps now so you can use this at full speed for 21mins then you get cut to 5meg from 20meg
think the cap is of a day you can not go over X gig and from 4pm till XX its a 3 gig limit so thats say 21mins at full speed
21mins of use lol so fair :)
i think it was the top 4% of heavy users as well so if no one had hit the 3 gig or what ever it is limit they still cut back the top 4%

ah well

scooter
#5
The reality is that when it comes to the Customer services all the company's are same whether it s BT, VM or Sky. If the things are working ok than it is great life otherwise you might be in trouble. though for some reason my fone with VM died and they fixed it within 4 hours by sending an engineer to my house and I had BT beofre with same problem and they sent the engineer after 2 week saying they are dead busy!!!
#6
Wouldn't go anywhere near virgin anymore.

You're not getting 20mb. You're getting 5. You're not getting 10, you're getting 5. You're not getting 4. You're getting 2.

Fair usage policy for them maybe.

All their grinning customers won't be so bloody smart come 2011.

Wait. And. See.
#7
Damn I only took this a couple of weeks ago and got £65 :(
#8
scooter;2786752
dont forget the caps now so you can use this at full speed for 21mins then you get cut to 5meg from 20meg
think the cap is of a day you can not go over X gig and from 4pm till XX its a 3 gig limit so thats say 21mins at full speed
21mins of use lol so fair :)
i think it was the top 4% of heavy users as well so if no one had hit the 3 gig or what ever it is limit they still cut back the top 4%

ah well

scooter


The cap is a big problem for heavy down loader only i think. If you are using broadband for normal use (incl you tube and bbc iplayer)than it hardly affects you.:thumbsup:
#9
I'm quite a heavy user (as in often several gig a day) and have never been affected by the fair usage policy (and yes I would know if I was being limited). How someone can come on here spouting you don't get 20mb, 5mb etc, its half, is a bit out of line. So a very few users might have problems, don't blanket the whole service with your 'i hate virgin' vibes.
#10
[IMG]http://i169.photobucket.com/albums/u202/da_murphster/20080820_VirginMediaConversation.jpg[/IMG]

Note the 28 day cool off period and that you cannot refer a friend online.

Even with 'just' 5MB this is not a bad price.

Understand the frustration if you've paid big bucks for a service you are not receiving though.
#11
virgin is awesome if yuo know how to use them. most people are so clueless and just bitch and whine about bad performance but its only cause they don't know how to work the system.

i have 20mbit. i get my full 20mbit. i ensure not to download over 6gb before 3pm, go unlimited between 3 and 4, and limit to 3gb before 8:45pm. this is all controlled automatically through my router which warns me.

i do bulk downloading after 8:45.

sure, sounds complicated. but this means that i transfer 400-500gb per month withuot a single problem, without a single cap.

if i do need something urgently (has happened like twice in the past year) i just uncap and let it run wild.

seriously guys, its not hard to set up speed schedules and stuff in programs like azureus or in your router. for most practical purposes teh limits they've set are enormous. and i'm sharing broadband with 4 people in the house.
#12
Right I have gone for it - will report if I have any problems.

As an aside I have been getting broadband through my N95 while I sort this all out and its been fantastic - real broadband (ish) with 3.5G!

Impressed.
#13
cokeman123
Also, you rmore likely to get the advertised broadband speed as it doesnt matter how far you are away from the exchange.


Yes but! Virgin has severe download restrictions between 15.00 to 01.00. Don't believe what the table tells you; they say it's down to 75% after a certain amount of downloads but in reality it's down to 40% or less between those times. It usually jumps up to full speed at 01.00 in the morning. I've been with Telewest/Virgin for 4 years now and had about twice a fault with Broadband Exchange (not my equipment) and total out-time of 8 hours. This is not bad in 4 years. I need to mention that the out-time was with Virgin and not Telewest (never had a problem in the old good days). So, my verdict is: Broadband is very reliable but could be faster and the "unlimited use" is a lie. TV is bad (picture and cut-outs) compared to Astra Satelite (Sky, etc.). I never took telephone service because their call charges are astronomical compared to other services you can use with a BT line (e.g. calls to Europe from 22p per minute, with BT + Telediscount = 1p per minute at all times). £20 for this package (presuming you get all discounts/rebates) is too expensive for what you get.
#14
For me to join BT I would have needed to pay a £75 connection fee (as opposed to Virgin £30 and free if you take V+)

Also (although just me) I would have had to pay to sort my TV sockets out!

I have not heard anything about poor TV - what am I to expect?
#15
cdm22
The problems start when you have problems! The customer service is effing diabolical!


My experience of customer service has been much better over the past few months. Getting through quickly every time. Sure, it sometimes takes a while to get them to stop reading from their check list of things to do (when you tried most of them before calling), but generally ok. I have heard of people having far worse problems calling Sky.

VM's services are getting really good to. TV on demand is awesome if you have the top end TV package. You can even get BBC iPlayer via your TV now with VM. Highly recommended from a long-time VM customer. And V+ lets you record 2 things and watch a 3rd - you'll be suprised how often you find yourself doing just that!
#16
Goodman
The reality is that when it comes to the Customer services all the company's are same whether it s BT, VM or Sky. If the things are working ok than it is great life otherwise you might be in trouble. though for some reason my fone with VM died and they fixed it within 4 hours by sending an engineer to my house and I had BT beofre with same problem and they sent the engineer after 2 week saying they are dead busy!!!


When I went on a higher speed VM broadband package I couldn't get the full bandwidth because my existing modem wasn't up to it. Called VM and had a brand new modem next day at no cost to me. No hastle at all. Thats what I call service.
#17
dbailey10
I'm quite a heavy user (as in often several gig a day) and have never been affected by the fair usage policy (and yes I would know if I was being limited). How someone can come on here spouting you don't get 20mb, 5mb etc, its half, is a bit out of line. So a very few users might have problems, don't blanket the whole service with your 'i hate virgin' vibes.


I agree. Never had any capping issues with VM 20Mb. I think they put the capping clause in there so that they can implement it if anyone does start to hit the bandwidth so hard that it affects other customers. I don't see how that makes VM bad either. I'd be pretty pi??ed if my neighbour hogged the bandwidth every night and VM did nothing about it.
#18
pet2000
Yes but! Virgin has severe download restrictions between 15.00 to 01.00. Don't believe what the table tells you; they say it's down to 75% after a certain amount of downloads but in reality it's down to 40% or less between those times. It usually jumps up to full speed at 01.00 in the morning. I've been with Telewest/Virgin for 4 years now and had about twice a fault with Broadband Exchange (not my equipment) and total out-time of 8 hours. This is not bad in 4 years. I need to mention that the out-time was with Virgin and not Telewest (never had a problem in the old good days). So, my verdict is: Broadband is very reliable but could be faster and the "unlimited use" is a lie. TV is bad (picture and cut-outs) compared to Astra Satelite (Sky, etc.). I never took telephone service because their call charges are astronomical compared to other services you can use with a BT line (e.g. calls to Europe from 22p per minute, with BT + Telediscount = 1p per minute at all times). £20 for this package (presuming you get all discounts/rebates) is too expensive for what you get.


I would contact them about your bad TV picture. Ours is excellent virtually all of the time.

And the broadband is "unlimited use". Sure, they might throttle back your bandwidth for heavy usage (never been an issue for me though), but they will not cut off your service.
#19
da_murphster
For me to join BT I would have needed to pay a £75 connection fee (as opposed to Virgin £30 and free if you take V+)

Also (although just me) I would have had to pay to sort my TV sockets out!

I have not heard anything about poor TV - what am I to expect?


By the sound of it you live in a new house? Are you sure you have an aerial in the loft? My mums house has the cables wired to the sockets but no aerial connected.

Get an aerial (£20?) and a bracket with a pole and you have freeview. Its just lazy builders IMHO.
If Virgin cables new streets then I would have gone back to cable ages ago, but they service the road behind me and about 30 yards away but not mine!
#20
Actually live in an old house - converted church.

Previous owners did nothing to resolve any problems.

No Ariel sockets work in my flat (ground floor) and there is no easy way of getting any access to them....hence its less hassle to get cable.
#21
Apart from the first week I had Broadband with Virgin, I have always had a constant 19-20mb service... one evening, speedtest recorded it over 21mb. The first week I saw between 5-17mb. I download/upload a fair whack. Never had my speed lowered.

I do have some problems with my TV service, some channels pause/freeze/pixel, especially 'Living', but it's not often-and it's usually only when the whether is very very wet.... so yes, it's happened more often than not of late.:whistling: which is annoying.

Never had a problem with customer service either. Always very helpful
#22
superpooper
Wouldn't go anywhere near virgin anymore.

You're not getting 20mb. You're getting 5. You're not getting 10, you're getting 5. You're not getting 4. You're getting 2.

Fair usage policy for them maybe.

All their grinning customers won't be so bloody smart come 2011.

Wait. And. See.



so what is meant to be happening in 2011
#23
We just have 20MB broadband, our speed and service it great. :thumbsup: so much better than ASDL. I'd never go back to ASDL, for that reason and the fact you have to have a phone line too - which we don't need!

The only complaint about them is the billing, it was bad when it was NTL but it is a lot worse now lol, you just have to keep an eye on it.
#24
pet2000
Don't believe what the table tells you; they say it's down to 75% after a certain amount of downloads but in reality it's down to 40% or less between those times. It usually jumps up to full speed at 01.00 in the morning.


It doesn't say the speeds are cut to 75%, it says the speed are but BY 75%. Big difference. When the limits are applied it for 5 hours.

The caps on the M and L packages are a bit low but most people should be able to get away with the 3GB limit on the XL package. If you're downloading more than that a day on a regular occasion its probably not all legal.

My experience with their customer services has been mixed. We moved house last year, we asked them to cut the phone off after 10am the next day as we weren't going to be there anymore and they cut it off straight away when we were waiting for phone calls from the estate agents to say we could get the keys. After moving I had trouble setting up the internet connection at the new house, I called them up and one bloke I spoke to had be back up and running in no time, as soon as I mentioned we'd just moved he knew exactly what the problem was.
#25
I use Virgin for Broadband but they say I still can't get the telly. Pondering sky but the BB has been pretty good...

Although the fact I can't get telly as good as kills my bargaining power when trying to get a deal from them... Hence the Sky idea!
#26
i only need their broadband package, can i recieve any cashback for that?
#27
I got it from Quidco when I ordered broadband only when it was £100.
#28
Customer service are the pits, almost impossible to find out what phone tarrif you are on & what it's costing you, & they change the phone package regularly but dont tell you. In desperation we ditched the phone line & use internet phone, save £11 a month line rental & the calls are much cheaper.
#29
Virgin Media's Service in general is alright, even with caps etc.

There Customer Service on the other hand are the biggest pile of lying scumbags ever.
They NEVER call you back when they tell you they will. NEVER
They lie until there sodding pants are on fire.

They are almost.... almost as bad as Bulldog

They managed to loose my phone number when I moved house. A month of calling was just a wild goose chase.
Had to goto CISAS in order to get the mess sorted, although have already managed to get my phone number back, but with BT.

Its alright if nothing goes wrong :)
#30
Internet service is awful (ADSL). Was told I could get 3mb connection, never got about 2.2mb, between 4 and midnightish I got about dial up speeds. I only download a couple of gig a week (some weeks no more than 200mb or so). Then my "off peak" speed slowed down to 0.5mb and the CS told me that as long as I have an internet connection then they are fulfilling there T&C (which are extremely vague) and they wouldnt even get anyone to look at the "problem" as they said that as long as I could connect to the internet the speed didnt matter, there service is upto 8mb and they make no claim on minimum speeds.

I happily paid the 4 months remaining on my contract to leave them early and moved to a company called Titan ADSL which so far has been perfect (CS response within a few minutes, top speeds all day - actually getting 3.2mb!!, and it only costs £5 per month more than Virgin but also comes with a free static IP (or block or 8 for those that need it).

I honestly wouldnt use Virgin again if someone paid me (hence me being happy to pay to leave them and pay extra to use an alternative provider)!!
#31
MrPink;2824407
They are almost.... almost as bad as Bulldog


No-one can be that bad surely to God!?! :whistling:
#32
shane8960
Internet service is awful (ADSL). Was told I could get 3mb connection, never got about 2.2mb, between 4 and midnightish I got about dial up speeds.


While I sympathise with your experience of Virgin Media's terrible ADSL service, this thread concerns VM's CABLE service, which is (almost) completely independent of BT's network and technology and generally works very well.

I'm absolutely certain that if BT were to offer cable broadband, the speeds and T&Cs would be just as awful.

For the doubters, I just downloaded a tv show using the BBC's iPlayer at 9.5Mb/s on my 10Mb/s connection (ie. 95% of the advertised speed) -- how many ADSL users can match that performance during peak usage times?

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