I received a virgin leaflet through the door advertising their new packages. Big Easy, Big Bang, Big Kahuna etc.
Big Easy standard price is £20 per month +£15.99 line rental.
The TV package included is Medium. That's supposed to be the freeview channels (60+) with a 500GB Tivo box supplied, however the leaflet stated that it included Sky 1, Living and Discovery.
I'm an existing customer and called Virgin to switch to the Big Easy package without questioning the channels included. Within minutes of closing the call I had lost Sky 1, Living, Discovery and all the other non-freeview channels. I called back immediately and raised the possibility of a printing error and asked if they would honour the advert. I was bumped up to the M+ TV package straight away which has 130+ channels and was told that I would have an extra £10 charge and a £10 credit on my bills so as to receive the extra channels at no extra cost.
I assume this will be possible for new customers too, along with the "half price for 6 months" offer which would bring the cost down to £30.99 a month over 12 months.
Up to 50Mb Broadband
Fibre optic broadband
No caps, no hidden charges
Super Hub – UK's fastest wireless router
Free online security for 12 months
Block unsuitable websites
Unlimited weekend calls to UK landlines∆, 0870 numbers and Virgin Mobile numbers
Keep your current number, in most cases
Free calls at home & abroad over WiFi with SmartCall
11 HD channels
10 Sky channels
Digital TV with TiVo® 500GB
Store 250 hours of standard definition TV
Pause, rewind & record TV
Record 3 channels & watch 1 already recorded
Catch up TV including BBC iPlayer, ITV Player, 4OD & Sky On Demand
TV box sets on demand including Sky On Demand
TV On Demand that won’t slow down your broadband
Pay per view movies
Watch TV on PC, tablet & mobile
I'll add a picture of the leaflet tomorrow