Virgin media Retention deal TV XL/ 200mbs internet/ weekend calls - HotUKDeals
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Virgin media Retention deal TV XL/ 200mbs internet/ weekend calls £32.33

£32.33 @ Virgin Media
Was looking at renewing my Sky and Virgin services through retention deals. Got this deal which is far better than anything else available. 200mbs internet TV FullHouse package Evening calls … Read More
Dbrown1984 Avatar
4m, 4w agoFound 4 months, 4 weeks ago
Was looking at renewing my Sky and Virgin services through retention deals. Got this deal which is far better than anything else available.

200mbs internet
TV FullHouse package
Evening calls

£35 per month all in or £32.33 when making upfront line saver payment

Deal obtained via call
Dbrown1984 Avatar
4m, 4w agoFound 4 months, 4 weeks ago
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1 Like #1
I am going to cancel virgin today as they are not offering me any good deals been there customer for ages.
#2
hishaq
I am going to cancel virgin today as they are not offering me any good deals been there customer for ages.

They never do until you threaten to cancel
#3
do you have to get transferred to retentions or can you get them direct
1 Like #4
I want to get my Broadband deal cheaper, but they will only say that SKY aren't as fast, which is true, so they probably won't budge!
#5
I was not able to get it that cheap. 80 quid per month for that with additional Tivo box :/
And that's after almost an hour on phone with retention team. Can't believe that you got it so cheap. I'm with them for 9 years.
1 Like #6
The Tivo box is poor. I changed from Sky in August and wish I hadn't. The VM box is not fit for purpose.
#7
do they ring you back when you cancel offering you deals?
1 Like #8
I pay more than that for the 200mb internet alone. I have no phone or tv with them. I think its £39.75 now. sky's deals are so cheap but they don't do fast internet in my area

what did you have to say to get that deal, and how long were you a customer? I've had broadband only for over 10 years at my current address
#9
uni
I pay more than that for the 200mb internet alone. I have no phone or tv with them. I think its £39.75 now. sky's deals are so cheap but they don't do fast internet in my area
what did you have to say to get that deal, and how long were you a customer? I've had broadband only for over 10 years at my current address
I dont personally believe to get it as cheap as OP says. It had to be some **** on the other side who accepted it. You are right broadband costs more on its own. I have same package and even after downsizing TV and/or broadband it was going down only pounds. It's actually cheaper to have whole package.
#10
mikeyja
The Tivo box is poor. I changed from Sky in August and wish I hadn't. The VM box is not fit for purpose.
Tivo is more than poor. They should be giving discount for using it tbh. It's my second box and is slow as hell. Lags all the time and drives me mad. It starts up forever. If you complain to technical team they will ask you to reset it and that's it.
#11
hishaq
I am going to cancel virgin today as they are not offering me any good deals been there customer for ages.


threaten to cancel!... also what I find is that some of the operators are jobsworths and won't offer you much. hang up and keep calling back until you're happy with an op that is willing to sort you out!
#12
Lets be honest Virgin TV is inferior to Sky, it is slow and Its TV Menue is confusing. Their broadband is better, inly off peak though. Customer service is poor compare to Sky and they hardly offer you any discount. I have been with Virgin for many years only for the broadband but when i cancelled last year they only offered me a couple of pounds off. I must admit though if they offer me any good price on their 200mbs broadband I will take it.
#13
And here I am paying 30 a month non contract for up to 50mb...

How do I go about this? Do I just tell them I want to cancel as I've seen better deals elsewhere? then wait until they call me back?

Edited By: zen123 on Nov 29, 2016 11:26
#14
im getting 70mb for 18.00 retentions only offer you once and if you dont take it they dont ring u back i had to argue with customer service as i had my cancelled ..
#15
I rang to cancel my contract last month then rang me back a week later offering me a decent deal 150meg, M+ TV and Phone for £40 per month.
#16
zen123
And here I am paying 30 a month non contract for up to 50mb...
How do I go about this? Do I just tell them I want to cancel as I've seen better deals elsewhere? then wait until they call me back?
I don't think that they are bothered at all when you say that you will cancel and go somewhere else :/
#17
They offered me £35 per month including the line rental. This was for full tv package with extra box, evening and weekend calls and dropping my 200mb to 50mb. I was on an offer then cancelled as ended. When they phoned, I said I wasn't happy and really grudged paying line rental and was getting a better deal with sky. They offered to pay my line rental upfront. They did say about the internet being slower but I said I dont really need 200mb and skys 30mb would be enough and much more affordable. So they offered to drop my internet to 50mb for the deal.
#18
I love these VM 'deals'. Speed is not everything, it's quality, and believe it or not VM have possibly the noisiest/over subscribed infrastructure in the business. Their Tivo system was outdated when it was released, and their packages are an insult to their customers. I was a loyal customer for years, in fact this is the first year i have ever had a different BB/TV provider with Sky. The difference is night and day.
It's all about what you use your services for i guess. If your a gamer, then VM BB, regardless of how quick it is, is as useful as a chocolate firegaurd. BT's fibre network is much more stable, and much less stable, providing better ping/latency. If your just interested in downloading GB's of data then VM works well, but there is no saving their TV. To get kids channels you need the top tier packages, and although our Tivo experience started off pretty good, after the first box suffered HDD failure losing 80% full of TV we had not watched, the second box was awful and could take upto 30 seconds to play something etc.
I ordered Sky Q and told VM about it after installation. They after trying to get me to stay over the phone i told them i was not interested, yet retentions still tried contacting me on 4 occasions! So tell them you are leaving, DO NOT accept any offers they give you and wait for the phone to ring. You have to give them 30 days notice anyway.
1 Like #19
lucyferror
I was not able to get it that cheap. 80 quid per month for that with additional Tivo box :/
And that's after almost an hour on phone with retention team. Can't believe that you got it so cheap. I'm with them for 9 years.


That's why you can't get a deal, 9 years! They know you are willing to pay over the odds. Always leave after initial contract ends.
#20
donkeydavid
I want to get my Broadband deal cheaper, but they will only say that SKY aren't as fast, which is true, so they probably won't budge!


Faster on upload speeds by far so you could say you use Internet that relies on fast uploads due to business.
#21
missed a call from the retention team yesterday evening (in response to cancelling my big kahuna package over the weekend). expecting a phone call today for the same offer you've quoted.

Edited By: cliffio76 on Nov 29, 2016 11:53
#22
OFCOM should open up the Virgin network to others just as Openreach.
#23
My experience is that you need to cancel in order to get a good deal. As mentioned elsewhere retention team then call & offer the deal. Just a shame you have to do this palaver every time...
#24
uni
I pay more than that for the 200mb internet alone. I have no phone or tv with them. I think its £39.75 now. sky's deals are so cheap but they don't do fast internet in my area
what did you have to say to get that deal, and how long were you a customer? I've had broadband only for over 10 years at my current address


I pay £23 for 150Mb on a retention deal. No one should be paying full price for Virgin or Sky.
#25
Common Sense
OFCOM should open up the Virgin network to others just as Openreach.

That would mean having to pay VM for the debt they incurred when building it as previous cable companies, Openreach was funded by taxpayersc until privatisation.
#26
That's a cracking deal that you got there.
Mine was that price only for BB and phone and I thought that was decent
#27
I was with them for about 16+ years from the days it was Yorkshire cable and continued to pay the money and added the tv packages n it got extortionate. a couple of years ago I called to cancel and got a bigger better package for less money. Ring them n tell them u want to cancel as it's too expensive and u can get a better deal elsewhere.. don't take any deal that they offer u... within about a week retentions will call u n offer u a deal - don't take the first deal they offer u, they always do better - done this 2 years in a row now. that time is approaching again to make the call for the 3rd year.
#28
Had something similar as a new customer, so close to singing up, even cancelled sky, then got the sky call giving me everything I wanted... so cancelled virgin a week before installation. Shame they do not have Atlantic....
#29
TonySquared
Had something similar as a new customer, so close to singing up, even cancelled sky, then got the sky call giving me everything I wanted... so cancelled virgin a week before installation. Shame they do not have Atlantic....

Use Now TV for Atlantic. Either through your TV or a box. Plenty of cheap deals for upfront Entertainment packages.
#30
I got this deal on Thursday for £30 a month for 12 months with a 12 month contract.i only called them two days before to cancel.
#31
What's an upfront line saver payment?
#32
bengalknights
Common Sense
OFCOM should open up the Virgin network to others just as Openreach.
That would mean having to pay VM for the debt they incurred when building it as previous cable companies, Openreach was funded by taxpayersc until privatisation.

But tax payers paid by buying shares and tax payers never funded the fibre upgrades or internet activities. It was just copper lines and calls in those days. So, I ask again, why not force Virgin to open their network as well?

Virgin should be forced to invest. I still cannot get Virgin and they have no plans to cable the area. If Openreach is forced in to rural areas, Virgin should be forced to cable cities! I live in a city next to a University (30 seconds on campus through a hole in bushes) with 18k students and Virgin is not available. Where is the the equality in demands on Virgin (NTLHell).



Edited By: Common Sense on Nov 29, 2016 13:47: .
#33
umanga
TonySquared
Had something similar as a new customer, so close to singing up, even cancelled sky, then got the sky call giving me everything I wanted... so cancelled virgin a week before installation. Shame they do not have Atlantic....

Use Now TV for Atlantic. Either through your TV or a box. Plenty of cheap deals for upfront Entertainment packages.


I like recording the shows and watching them later. Sky gave me what I needed to stay, so pretty happy. Wouldn't notice the difference between 38mb and 200mb as I don't download loads of stuff.
#34
I have been with virgin for like 10 years and I'm paying only £45 for the big kahuna, unlimited calls all day and 200 mb
1 Like #35
Din106
I have been with virgin for like 10 years and I'm paying only £45 for the big kahuna, unlimited calls all day and 200 mb

This shows the ridiculous pricing strategy VM (and British companies in general) have. VM wants to charge me £76pm for a slightly worse package (without unlimited calls) !

Loyalty should be valued more than new customers. Consumers are wasting so much time shopping around each year for renewals for insurance and utility deals, that it is insane.
#36
ando
hishaq
I am going to cancel virgin today as they are not offering me any good deals been there customer for ages.

They never do until you threaten to cancel


I threatened them and they said we hope you stay and hung up lol
#37
I can copy my deal order details minus my personal details if it helps. I had to phone twice although it was easy during the second call. Took about ten minutes. This will be my third year with virgin. I was paying £26 for virgin broadband 50mb and telephone, plus £22 per month for sky on top £48.

I seemed to get the deal when mentioning I used sky for TV. They seemed keen to get me on board for all services with them
#38
just had the retention call. am happy with £35 a month for this package. my household does A LOT of streaming, online gaming and working from home. yes TiVO device isn't the best, but they're apparently bringing out a new 4K model quite soon, so hopefully it's better too.
#39
If your cancelling/renewing don't waste your time with the first person you speak to from Customer Services. They will only offer you what you see online and only be able to offer a fraction of the discounts available. Instead ask to be put straight through to the retentions team. However, alot does also depend on who you talk to from retentions.

I had originally cancelled but VM offered me a deal for £33pm all in for M TV, 70Mbs BB, w/end calls and Asian Mela bundle with VM covering the line rental via bill credit (shown as 'Loyalty line rental saver credit' on my bill).

I phoned up to query my renewal deal as a family member who renewed after me got a much better deal, to make it worse I had recommended that family member to VM last year. My first call with VM retentions was awful and the guy was very unhelpful so I ended the call. I phoned back the next day, it was the total opposite of the day before and the lady ended up reducing my £33pm all in package to £23 all in with line rental being covered by VM via bill credit.
#40
Managed to get this too after reading the ops post! Thanks. I was offered TVXL/ 200MB internet, Anytime calls for £35, however I opted for inclusive international calls which brought the total up to £40PM. Happy with that as I was paying £67PM just for broadband. PS - I did this by going through to cancellations, going ahead with the cancellation and then the guy on the phone stated that someone will ring me and will be able to offer me a better deal. A few minutes later I get a call and was offered this!

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