Virgin Media retention - Full House Bundle - 200 - got it for £35pm 12 mnth contract [works out £420 for year]

£35

In store: National ·

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gillas97

Joined in 2013

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I took out a 12 month Contract with Virgin Media November 2015, did not want to commit to a further contract until I knew I would be working in the area so my payments went up to £40.48 last month when out of contract.
I called today to see if they had any retention deals as I was considering going to an other provider.
The best offer they could make was £31pm for 6 months and then £34 for the next 6 months (12 month Contract) for 50mb.
I said that that was too high and I would look to find the best deal from other cheaper suppliers before calling them back to cancel.
The man I spoke to was very helpful and after I had mentioned that my current 50mb struggled to stream tv, he did some checks and speed checks but could not find any issues (other than I was downloading about 6 times the average).
he then said there was a full house bundle with 200mb, tivo and weekend calls he could do for £35 all in, as I was an existing customer. I declined and he said he would put a note on my file.
I looked about and was surprised to see that all prices were well up on last year and I was going to struggle to get anything much below £30pm.
I called back and said I had called previously and was just double checking before leaving them to go to another provider.
The young lad I spoke to said the best offer he could do was as above;£31pm for 6 months and then £34 for the next 6 months (12 month Contract). I then mentioned the previous full bundle the previous gentleman had offered me. the young lad said there was an email that had just been sent through and he would need to read it. he then came back and when i hummed and haa'd he offered £20 that would more than cover the 14.99 activation charge.
I then received the following confirmation:

Your Updated Package ...
Full House Bundle
Talk Weekends
Full House TV (XL)
TiVo Monthly Fee
VIVID 200 Optical Fibre
Bundle charges total £57.00

Promotional offer(s)
12 month TV and Broadband discount
Promotional offer(s) total £41.00CR

Phone line rental
Line Rental
Phone line rental total £19.00

New monthly package total* £35.00

Chargeable from 16 January 2017

Other fees, charges & credits
One-off charges & credits
Activation Fee £14.99
Loyalty Offer £20.00CR

One-off charges & credits total £5.01CR

Other fees, charges & credits total* £5.01CR
*Prices correct as at today's date.

and more useful stuff...

All about your TiVo service
Hundreds of on demand movies and shows including your Sky favourites with Sky On Demand at no extra cost. Fed up with scrolling through the TV guide? Search by show, actor or director. You can even create your own WishList to automatically record your favourite shows. All this and you've got free lifetime service and repairs. Nice one.
You're experiencing Vivid, our next generation optical fibre up to 200Mbps
Vivid is our next generation optical fibre - it's our best way to experience the internet. It travels at the speed of your life. Vivid 200 is built for households who do more, watch more and have more fun. It takes HD streaming on 10 or more devices (all at the same time) in its stride. Plus, there's no download limits - no worries.
Virgin Talk Weekend gives you all this...
Inclusive unlimited weekend calls to UK landlines, Virgin Mobile phones and 0870 numbers**.
** See virginmedia.com/cal…sts. Redial before 60 minutes to avoid charges
About your new package total
With Virgin Media, you always pay for your services one month in advance. So if you decide to change your package part-way through a month, your bill needs to catch up. Here's what happens. As soon as the change takes effect on your account, you start paying the new price for your package and the next bill produced after that date will reflect that.

Virgin Media has currently Refer a friend and you'll both earn 1,000 points campaign, if you want to use it you can do so from this .

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215 Comments

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12th Jan 2017
effort for your essay
12th Jan 2017
I phoned vermin media to see if they had any offers as my contract runs out in Feb. I was having mega problems with my router disconnecting up to 10 times a day. I'm on my 7th router. As a gesture of goodwill they sent engineer number 6 to have a look and yes there was another fault so I was given a free router. I was then offered 6 months xl TV at a discount and 6 months 150 mb broadband at a discount. I confirmed that I wasn't entering into a new contract before I accepted to be told yes I will put a note on your account. When I spoke to the vermin rep two days ago I was told.... Very sorry we can't offer you any deals as you signed up to a 12 month contract in August when you received your new router..... I went berserk as you can imagine and things them to check back all the calls.... Needless to say nothing as usual has been done and I've been told if I go to a lower package it will cost me more..... How can that be. I can't wait to leave vermin media. They are a disgrace and their equipment is rubbish and is full of faults...... Worst customer service ever.... If there ate any vermin reps reading this ease feel free to contact me I would be more than happy to discuss anything. I'm actually thinking about paying to leave early I am that disgusted with their tactics. Sky here I come.
12th Jan 2017
I cancelled everything, jumped onto there new customer superfibre 50MB deal when I moved house for £25 a month, no phone line or tv. Don't need em as got Kodi and a mobile
13th Jan 2017
old_four_finger
VPN

Reduced Speeds
13th Jan 2017
alwayslovesabargain
Tried this earlier as was paying £86 a month for 200mb broadband talk … Tried this earlier as was paying £86 a month for 200mb broadband talk weekends full house TV no movies or sports tivo + additional box called to enquire about upgrade and ll they would offer me was what I currently had for £66 a month, I said that they were doing the limited edition bundle for £55 all in movies full house TV line rental and 200mb, I said how was that fair for new customer you give them everything and for existing customer there's nothing? After going round the houses he would not offer anything said I would move to sky he more or less started bad mouthing them as broadband was not as fast etc.... In the end had to cancel and gave my 30 day notice, not offered anything

They will call you back between now and your end date and offer you an opening deal - be very polite, speak calmly and say thanks anyway but what I really want is the deal for £35.00 - they may offer you there and then or say we cant offer that so your contract will terminate on agreed date. Stick with it and they will call you back again and as long as you are calm and polite you will get your deal! Just been through it and they rang me back twice after I refused their initial offer. Good Luck.
13th Jan 2017
Been a customer over 10 years currently have a 500Gb Tivo box TV XL, phone with 0870 numbers and up to 200MB broadband.

Didn't realise we were paying quite so much and they had sneaked the charges up! Just checked the broadband speed and am getting 5.84mb download and 11.88mb upload.

And the privilege of paying for this has only been £78 a month lol!!!

We never really watch the TV as the Tivo box is painfully slow and we have catch up, Netflix, Amazon and Now TV and use the phone once a month if that.

Just phoned up and explained all this and would like to cancel. All the guy offered me is UP TO 200mb broadband for £40 a month. I told him that our speeds were nowhere near that and he then criticised me for not phoning up to get it sorted!

Why would I need to if it works? Told him that it was still way too much and others charge a lot less than £40.

Then told me that we are high users of broadband, the average user uses 70GB a month and you used over 400GB last month. Seeing that it's unlimited that information was completely irrelevant.

Went on to say that no other provider could give me anywhere near their speeds - of a whopping 5.8mb!!

Suffice to say I continued with the cancellation. Long term loyalty appears to account for nothing.

Definitely going to leave unless I get offered a considerably better deal.

Great for those who have got a decent deal but Virgin's policy and attitude is terrible.
15th Jan 2017
Just give my 30 day notice. There was nothing he could do and didn't seem bothered that I was cancelling. This offer is only for people upgrading their package by adding TV... And since I already have TV he couldn't do it...
Hopefully I get a phone call with a better offer if not il sign back up in my missus name.
12th Jan 2017
I got this deal as a new customer. Walked in to virgin media store as I was looking to change from Sky, was offered this same bundle for 35. Heat added as it's a great deal, but not exclusive to retentions.
12th Jan 2017
Aren't retention deals based on an individual basis? Or are they applicable to anyone and what would another customer ask for?
12th Jan 2017
seems a great deal. I have 100mb BB and it's so unreliable. I think that's down to the router though. Going to play this game in March when my contract is up.
12th Jan 2017
This deal does exist because my friend last week did the same with virgin and they gave him the exact deal.
12th Jan 2017
oh and mine also cuts out constantly like yours j3remy42
12th Jan 2017
Tried this earlier as was paying £86 a month for 200mb broadband talk weekends full house TV no movies or sports tivo + additional box called to enquire about upgrade and ll they would offer me was what I currently had for £66 a month, I said that they were doing the limited edition bundle for £55 all in movies full house TV line rental and 200mb, I said how was that fair for new customer you give them everything and for existing customer there's nothing? After going round the houses he would not offer anything said I would move to sky he more or less started bad mouthing them as broadband was not as fast etc.... In the end had to cancel and gave my 30 day notice, not offered anything
12th Jan 2017
got this one now thanks £35, its only for customers who haven't got TV
12th Jan 2017
Cool story Bro...

(heat added)
12th Jan 2017
I haggled to get £10 off my package and BT Sport for a fiver. Doesn't make it a deal because chances are it's not available to everyone.
12th Jan 2017
copystuff
Virgin media have to keep a record of every site you visit in case the … Virgin media have to keep a record of every site you visit in case the authorites or goverment want to know what you are upto.

all internet providers have to do that now.
12th Jan 2017
you need to go and give your 30 days notice to cancel and then wait to retentions to ring within a couple of days to keep u as a customer and give u the deals works everytime
13th Jan 2017
gillhoose1888
I phoned vermin media to see if they had any offers as my contract runs … I phoned vermin media to see if they had any offers as my contract runs out in Feb. I was having mega problems with my router disconnecting up to 10 times a day. I'm on my 7th router. As a gesture of goodwill they sent engineer number 6 to have a look and yes there was another fault so I was given a free router. I was then offered 6 months xl TV at a discount and 6 months 150 mb broadband at a discount. I confirmed that I wasn't entering into a new contract before I accepted to be told yes I will put a note on your account. When I spoke to the vermin rep two days ago I was told.... Very sorry we can't offer you any deals as you signed up to a 12 month contract in August when you received your new router..... I went berserk as you can imagine and things them to check back all the calls.... Needless to say nothing as usual has been done and I've been told if I go to a lower package it will cost me more..... How can that be. I can't wait to leave vermin media. They are a disgrace and their equipment is rubbish and is full of faults...... Worst customer service ever.... If there ate any vermin reps reading this ease feel free to contact me I would be more than happy to discuss anything. I'm actually thinking about paying to leave early I am that disgusted with their tactics. Sky here I come.

Sky are worse and BT omg trust me there all shocking
13th Jan 2017
If they start to badmouth anyone's speed, just quote them their shockingly poor upload speed.
13th Jan 2017
They will make up anything they feel like to sell a 'deal', they don't employ customer service but salespeople.
13th Jan 2017
If you don't get a good deal on retentions (when cancelling) go through with the cancellation. They phoned me within 2 weeks and I have full house TV, anytime calls, 200mb bb with a v6 box, extra tivo upstairs and new v3 router =£43pm
13th Jan 2017
ian_stanley_matthews
I got this deal as a new customer. Walked in to virgin media store as I … I got this deal as a new customer. Walked in to virgin media store as I was looking to change from Sky, was offered this same bundle for 35. Heat added as it's a great deal, but not exclusive to retentions.

Someone came to my door and offered me this (200Mbps + TV channels, 12m contract for £35 per month) as an area-specific black Friday offer, but they kept cancelling the install date - coming today finally almost 2 months later. Price more than doubles after that though so get something else lined up or phone and negotiate.
13th Jan 2017
got if for £20.50 a month. I'd add the photo of contract but not sure how.
13th Jan 2017
j3remy42
seems a great deal. I have 100mb BB and it's so unreliable. I think … seems a great deal. I have 100mb BB and it's so unreliable. I think that's down to the router though. Going to play this game in March when my contract is up.

I am on 50 mb. Average usage is 200-250 gb per month using smart tv, laptops and mobiles. Never had speed issue.
(edited)
13th Jan 2017
Saw this deal on here and was shocked how low the price was as I have same deal and it costs me nearly £79/mth. Rang Virgin to see if I, ( a 30 yr customer) could have the same deal. I was told Virgin wouldn't match this deal as it included the addition a new service, (shown by addition of activation fee) and it would be a new customer. I am now checking out the opposition.
13th Jan 2017
same here. they didn't offer me much at all.
13th Jan 2017
Promotional offer(s)12 month TV and Broadband discountPromotional … Promotional offer(s)12 month TV and Broadband discountPromotional offer(s) total £41.00CR

Just got off the phone to Virgin and they said that they don't have access to this discount in this department and the person who offered it will be reprimanded, LOL.

Ah well, i'll try again in a week or so.
13th Jan 2017
sweetflexx
That's some deal, was there any fee's like v6 box one off payment? A … That's some deal, was there any fee's like v6 box one off payment? Activation fee and so on?

There was.....but they credited the account to nulify the costs. They wanted money for the install, v6 box and activation X) . I put them on hold for 7 minutes whilst making a cuppa, spouted about being 5 days before Christmas etc (deal made on 20th Dec). Just hold out!
15th Jan 2017
SweeneyUK
TLDR: they aren't trying hard at all to win me as a New Customer (never … TLDR: they aren't trying hard at all to win me as a New Customer (never had VM before)

That's harsh, your a new customer also and they still refused the deal?
I might aswell cancel my cancellation then coz no point signing up with in my misses name if won't get this deal.
Cheers for the info[/quote]

Yeah, I thought so - not even "meet you half way" or any other sweetener.

I've read that one's cancellation has 30 days on it so might be worth hanging in and waiting for Retention to call you with an offer...

Sounds like Kash-Miester was an existing customer. Anyone else snag this deal (or close) from scratch?
15th Jan 2017
I just got off the phone from them, was told the offer runs until the end of the month but I couldn't take advantage of it as you have to have phone and broadband. I only have broadband...

Put in a cancellation request, will see what happens next
16th Jan 2017
Wellayenever
Just off the phone to retentions (exciting sat night I know!) and was … Just off the phone to retentions (exciting sat night I know!) and was initially offered a fiver reduction on my current BB only package on new 12 month contract and again told that the £18 50mb deal was for new customers only.Enquired about the £39 Full House with movies bundle and was told that it was no longer available, but was then offered the same £35 deal as the OP. I pushed for a V6 box but they wouldn't budge at the £55 quid installation fee (reduced by £90 already apparently). If I can get a Superhub 3 included with the installation I am sorely tempted. Was also told this offer will probably get pulled some time next week.

With the £35 deal, I got the V6 box included and a superhub 3 router. Installation fee was waived as they said my line is already Tivo ready even though I have never had TV so only extra I had to pay was £14.99 activation fee.
16th Jan 2017
I've just called to upgrade to this package. At first the lady in retention said she couldn't update my account as I already have BB, TV and Phone, however she then said that because I have the old V+ box HD (the one before the TiVO) then it can done. So if you have all 3 services, but the old TV box, well worth a call. Was previously paying £50 p/m for 100mb Broadband, Talk Weekend Phone and Medium TV. Thanks to OP now down to £35 p/m with extra. Happy days
(edited)
16th Jan 2017
Put in my cancellation at the weekend. The sky deals are good value at the moment, free fibre unlimited & setup, £100 mastercard & £110 cashback on the bundle we require. I'm not fussed if retentions get in touch. Will put on here if they get on touch & what they offer.
The rep I spoke to to cancel was terrible. Very argumentative & downright rude. I wanted to stay but after that call now adamant about leaving. Telling me blatant lies that no other provider can give us service to meet our requirements due to us watching netflix most evenings. (and that's only on one device at a time, apparently according to rep only 200mb connection is suitable for that. He also tried using how if will effect my family as some sort of leverage several times.)

(edited)
19th Jan 2017
The_Pope
@Pezza2u: That's a decent deal: that's the Full House Limited Edition … @Pezza2u: That's a decent deal: that's the Full House Limited Edition with Movies (£55 a month) but the second V6 box "costs" £49.99 PLUS £7.50 a month i.e. £62.50 per month. Nice one! Wish they'd give that to me!

Yes that's the bundle I've got but for the £39 they were doing it for customers without TV a couple of weeks a go, I currently have M TV! It's still available but you need to find the right person to deal with.

I've added another V6 box for £7.50 and have caller ID and 08 numbers for free. I tried getting unlimited calls for free too but they couldn't do it.

You do need to give your cancellation though and not just say you want it cheaper. This is what I was told by the guy I deal with, cancel online by saying you're moving abroad and then you can get a better deal.

I've been with Sky for the last 2 years but they won't get near the Virgin price. Even if they did it would be on the old Sky+ box and not Q. I was getting fed up with only being able to record 2 programmes at the same time, now I can record 12!! lol
3rd Jul 2017
Movistar
Did you get a call with a better deal? Looking for one myself now

Hi yeh virgin did NOT call me with a better deal. But they would have been hard pushed to beat what i got from SKY anyway. Glad i made the change. The sky fibre is just as good as my old virgin internet. And the TV experience is much better:)
12th Jan 2017
great deal , can you get the f1 channel with the full house tv package ??
12th Jan 2017
j3remy42
seems a great deal. I have 100mb BB and it's so unreliable. I think … seems a great deal. I have 100mb BB and it's so unreliable. I think that's down to the router though. Going to play this game in March when my contract is up.

could be one of many things, we had techs, then principal techs camped in our house for 6 months... After years of problems... Ended up with their top 2 guys turn up with a diagnostics machine, took them 2 mins to find the cable to our grid was missing... To find our cable was coming from a neighbours grid, was the wrong cable and was knotted... So It was like a fire engine fitted with a garden Hose, that's kinked and trying to put the London fire out... Once the cable was sorted... We still had nonstop problems with buffering and the utter pants tivo boxes... Sky = cheaper and near zero problems, no buffering either!
12th Jan 2017
I've been with virgin 4 years now and my bill is now £48pm. I only get 100mbs and that's all. no TV or anything. been thinking of leaving a while as that seems very expensive what I'm paying and your post has just confirmed how expensive my package is!
12th Jan 2017
Sky to increase line rental from 01/03/17....article found in Daily Mail this evening,,,small print found in one of their ads......see link below

So it seems Virgin is a great deal....

dailymail.co.uk/mon…tml