virgin media tvxl v6 box plus 200mbs fibre including line rental. customer retention deal £20.50 - HotUKDeals
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virgin media tvxl v6 box plus 200mbs fibre including line rental. customer retention deal £20.50

£20.50 @ Virgin Media
so I was going to join BT, mainly for the better wifi connection plus the bonus of getting BT sport in the package. after £110 topcashback and £150 reward card it was going to average out about £23 a … Read More
stonedave Avatar
4m, 1w agoFound 4 months, 1 week ago
so I was going to join BT, mainly for the better wifi connection plus the bonus of getting BT sport in the package. after £110 topcashback and £150 reward card it was going to average out about £23 a month. so I gave my 30 days cancellation notice (virgin couldn't get close orginally) and signed up with BT. a few days later I got a call back from virgin asking if there was anything they could do to keep me, I said I don't think so but was willing to listen. and I was offered the new v6 box with full house tv xl package including BT sport (no movies) plus my old tivo box in another room new hub 3 upgraded to 200mbs including line rental for £20.50, discounted from £73 a month! a £49.99 installation fee would be charged but I'd be credited that back as they want to keep me. it was an offer I couldn't refuse. I wasn't trying to blag anything and was prepared to try BT for a year and wasn't expecting virgin to be able to beat them. I might still end up trying BT next year as my wifi signal isn't much better with the new hub 3 but I've installed a wifi booster now which helps.
stonedave Avatar
4m, 1w agoFound 4 months, 1 week ago
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(1)
8 Likes
You got lucky. Last time i rang up to cancel virgin, they offered 10% off and when i said no, they cut me off immediately! Had to ring them back with my tail between my legs asking them to reconnect it!

Virgin are nowhere near as good as sky to haggle with.
Im currently with Virgin on 70Mbps paying just short of £30 a month (broadband & phone only). Desperate to switch to something cheaper/faster but there doesn't seem to be much about?

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2 Likes #1
You can put your hub 3 in modem mode, and use a wifi router with good wifi. The Hub 3 hasn't got very powerful wifi.

Thanks for sharing your personalised retention offer. Just goes to show what is possible if you meet the right conditions. Out of interest how long have you been on cable and what was your package/price before?
#2
This does sound good, I go through the whole BT routine every year, but I'm paying something like £40 for a similar deal, TV XL, 100 mb and line rental on basic phone. Have you had a bill in yet though, 1 year they totally screwed me over on what they offered and what they gave, get that contract in writing pronto.
1 Like #3
androidavis
You can put your hub 3 in modem mode, and use a wifi router with good wifi. The Hub 3 hasn't got very powerful wifi.

Thanks for sharing your personalised retention offer. Just goes to show what is possible if you meet the right conditions. Out of interest how long have you been on cable and what was your package/price before?


been with them 4 years and after the last price rise was paying about £46 for a standard package. lost count of the number of price increases since I joined!
8 Likes #4
You got lucky. Last time i rang up to cancel virgin, they offered 10% off and when i said no, they cut me off immediately! Had to ring them back with my tail between my legs asking them to reconnect it!

Virgin are nowhere near as good as sky to haggle with.
Im currently with Virgin on 70Mbps paying just short of £30 a month (broadband & phone only). Desperate to switch to something cheaper/faster but there doesn't seem to be much about?
1 Like #5
as androiddavis has already mentioned if Wi-Fi is a major importance I recommend putting the home hub in modem mode and look for a good router with a better spec for WiFi, It's very simple to do.

Your other option would be is to get a power line adapter and buy a wireless access point, that should at least cover the room the AP is in if it's only a typical AP.
2 Likes #6
shkurti
as androiddavis has already mentioned if Wi-Fi is a major importance I recommend putting the home hub in modem mode and look for a good router with a better spec for WiFi, It's very simple to do.

Your other option would be is to get a power line adapter and buy a wireless access point, that should at least cover the room the AP is in if it's only a typical AP.


I've put in one of those net gear mini wifi range extenders and it covers my whole house now, will see I how I can get on with that. it was frustrating when I couldn't get a wifi signal on one side of the house but could find my neighbours BT signal no bother!
2 Likes #7
Just when i thought i had the best deal, paying £39.99 for full house xl movie inc BT sport with 200mbs broadband, this one comes along. A little disappointed now
1 Like #8
Op was giving them silly money, so it makes sense to keep him\her as a customer even if it means them paying a lot less.
People that aren't as profitable to the company won't get such a good deal.
Heat for the post.
Nice to know where the goalposts are on these retention deals
2 Likes #9
Not really a 'deal' as such as it's specific only to you, but a much better price than you were paying so I'll give you some heat.
I've been with virgin since they were Telewest. currently paying £146p/m and less than impressed with the WiFi on the superhub 1, so it's pretty concerning to hear that the hub 3 isn't an improvement ?
We have sky sports/movies which bumps up the cost plus TiVo multi room which is another £10p/m. Honestly, a waste of money. Haven't watched any sports for months nor the movies which repeat over and over. would love to be paying as little as you.
Makes me think is your offer purely based off of leaving for BT ? If I handed in 30 days notice and not leaving for another provider would they try to retain me with a cracking price after being a customer for 12+ years or just say 'ok, thanks anyway, bye bye'
1 Like #10
Shqip
Just when i thought i had the best deal, paying £39.99 for full house xl movie inc BT sport with 200mbs broadband, this one comes along. A little disappointed now
bud that's still an awesome deal there. How many other people can boast as such!
#11
118luke
You got lucky. Last time i rang up to cancel virgin, they offered 10% off and when i said no, they cut me off immediately! Had to ring them back with my tail between my legs asking them to reconnect it!
Virgin are nowhere near as good as sky to haggle with.
Im currently with Virgin on 70Mbps paying just short of £30 a month (broadband & phone only). Desperate to switch to something cheaper/faster but there doesn't seem to be much about?

It normally takes 28days for them to cut you off?
I cancelled, they offered me a better deal I said no, they said ok we'll cut you off in 28days as thats the notice we need, I said fine... 12 days later they rang to offer me
£38 a month;
Fun XL Tv package
150meg broadband with Superhub 3
Phone line
1 Like #12
My last two VM bills were £98 & £92. I was on XL tv, 50 meg bb and line rental with TiVo box and extra box in bedroom. Spoke to retentions and got it down to £48 per month for six months and £51 after that. Girl put bb up to 70meg too. Guess it's luck of the draw who you talk to.
#13
My wifi coverage was good even with vm hub 2 after relocation to center of my house. But cant coupe with their price keep increasing every 3/4 months. Although they offer 2,3 times after cancel, now i'm stick with sky. Sky Q more worst with wifi coverage but just bought new router with their £55 quidco cashback X)
1 Like #14
Virgin are offering to cancel the contract I have with them due to the horrible utilisation issues in the area.

Currently paying 55/month for xl Internet phone and M TV.

Wouldn't mind staying if they upgraded me to the gamer package with an extra 10 credit.

If I was to move ISP, who is recommended?
1 Like #15
GrumpyJo
Not really a 'deal' as such as it's specific only to you, but a much better price than you were paying so I'll give you some heat.
I've been with virgin since they were Telewest. currently paying £146p/m and less than impressed with the WiFi on the superhub 1, so it's pretty concerning to hear that the hub 3 isn't an improvement ?
We have sky sports/movies which bumps up the cost plus TiVo multi room which is another £10p/m. Honestly, a waste of money. Haven't watched any sports for months nor the movies which repeat over and over. would love to be paying as little as you.
Makes me think is your offer purely based off of leaving for BT ? If I handed in 30 days notice and not leaving for another provider would they try to retain me with a cracking price after being a customer for 12+ years or just say 'ok, thanks anyway, bye bye'
They will contact you within the 30 day notice period to try to keep you. I gave them my notice (was on phone and 100mb broadband) and they offered me 200mb plus phone a lot less than i was paying. They tried to get the tv too but I had just signed with sky for £20 a month with £100 credit so I didn't bite. Funny thing was every time I said "no i'm staying with sky" they dropped the price again, they ended up offering me 200mb broadband, the largest tv package and phone for £39. Not as good as the op's deal but not bad, i stayed with sky. Just stick in your notice and see what happens, and negotiate hard, you can always rejoin on day 29 if you want to stay with them.
1 Like #16
I was on the £5 pm (+ line rental) uswitch deal from a year ago with £50 bill credit.

This had 30 days left a week ago, so I phoned as I always do to re-negotiate. Been with them since Telewest etc. In the past the cancellations always seemed to give reasonable deals but not this time so I gave 30 days notice quoting a couple of deals I could get elsewhere. Sure enough, within 1 week retentions phoned me but after some pushing best he would do was 50mb bband only for £20 (close enough to the 50mb bband only for £18 they were doing for new punters 3 or 4 weeks ago), or £22.25 for 150MB bband only . I don't use phone and make #alternativearrangements for tv so I went for the 150mb at £22.25 for 12 months. Nowhere near as good as the OP, but I've probably never been particularly profitable for them, since I've only ever had haggled minimal services from them

Edited By: BritishDragon on Jan 17, 2017 10:32
1 Like #17
Toon_army
118luke
You got lucky. Last time i rang up to cancel virgin, they offered 10% off and when i said no, they cut me off immediately! Had to ring them back with my tail between my legs asking them to reconnect it!
Virgin are nowhere near as good as sky to haggle with.
Im currently with Virgin on 70Mbps paying just short of £30 a month (broadband & phone only). Desperate to switch to something cheaper/faster but there doesn't seem to be much about?
It normally takes 28days for them to cut you off?
I cancelled, they offered me a better deal I said no, they said ok we'll cut you off in 28days as thats the notice we need, I said fine... 12 days later they rang to offer me
£38 a month;
Fun XL Tv package
150meg broadband with Superhub 3
Phone line

I know i keep reading that on here.
Happened twice, once to me and i tried haggling at my parents as well. Both times they immediately cut off and told me i would receive a final bill in 28 days.
I will try again in Feb and see what they offer.
#18
If I have broadband only with them, am I still able to get this deal? I phoned them 1 week ago to cancel the contract.
#19
Sliwka
If I have broadband only with them, am I still able to get this deal? I phoned them 1 week ago to cancel the contract.

It's not a 'deal' pe se, since retention offers are customer & agent specific.
#20
This is a fantastic deal! I'm paying £23pm, I get 50Mb and Phone Line, contract is up in June or July. I hope they can offer me something like this then.
#21
Brillant deal. That is, if you are actually in a non-utilised area where your broadband speeds do not go down to 5% of capacity between 19.00 - 23.00!
#22
It's time for my annual call to Virgin to re-negotiate, will bear this in mind cheers!
1 Like #23
GrumpyJo
Not really a 'deal' as such as it's specific only to you, but a much better price than you were paying so I'll give you some heat.
I've been with virgin since they were Telewest. currently paying £146p/m and less than impressed with the WiFi on the superhub 1, so it's pretty concerning to hear that the hub 3 isn't an improvement ?
We have sky sports/movies which bumps up the cost plus TiVo multi room which is another £10p/m. Honestly, a waste of money. Haven't watched any sports for months nor the movies which repeat over and over. would love to be paying as little as you.
Makes me think is your offer purely based off of leaving for BT ? If I handed in 30 days notice and not leaving for another provider would they try to retain me with a cracking price after being a customer for 12+ years or just say 'ok, thanks anyway, bye bye'
It sounds like you could get that down to something more in the region of £20-40 with another provider or by going through retention, I used to sell broadband and some people get utterly exploited with how much Virgin/BT charge them but don't realise because they think they're already getting a great deal for being a "loyal customer" - you're definitely one of these people!
Everything you have in your package will be attainable for dramatically less, shop around and don't let them take out another bill at that price after this month!
#24
This is more of a competition than a deal. We've been with virgin since it was CableTel, maybe 25 years or more, and constantly call up to get a better deal, threatened to leave many times, but never get anywhere near this. I have the old TiVo box with only basic free view channels, Superhub 2 with 100mb broadband and evening/weekend calls for £43. Apparently that's a good deal and they refuse to make it any lower or add anything else on. Even want to charge to upgrade to current equipment. That includes line rental too though.
#25
It is pure pot luck I gave my 30 days notice about 4 months ago missed one call never got another one from them, ended up allowing the cancellation to go through and connecting again on the same package under wife's maiden name, Same package I had previously but saving myself around £25-£30 a month and cashback of like £130 I think. (They offered me originally when phoned £3.50 discount...). They even have the cheek to say oh we need 30 days notice even if you have been out of contract per say but sure will probably do all again in 10 months time and switch back to my name.

No direct number anymore for retention's and if you phone the number back they call on, you just get "Hi its V Media we called you but missed you etc etc we will try again" guess not, I had been with them for 10 years at this point. This team that phone are the only ones who can give these kind of deals normal number you phone via options cannot match or come close to the proper COT/Retention's team.
1 Like #26
WaxMechaniK
This is more of a competition than a deal. We've been with virgin since it was CableTel, maybe 25 years or more, and constantly call up to get a better deal, threatened to leave many times, but never get anywhere near this. I have the old TiVo box with only basic free view channels, Superhub 2 with 100mb broadband and evening/weekend calls for £43. Apparently that's a good deal and they refuse to make it any lower or add anything else on. Even want to charge to upgrade to current equipment. That includes line rental too though.
Totally agree. I'm with them since NTL and got maximum 10% off. Tried few times and spent more than hour on phone each time. OP was just lucky.
#27
WaxMechaniK
This is more of a competition than a deal. We've been with virgin since it was CableTel, maybe 25 years or more, and constantly call up to get a better deal, threatened to leave many times, but never get anywhere near this. I have the old TiVo box with only basic free view channels, Superhub 2 with 100mb broadband and evening/weekend calls for £43. Apparently that's a good deal and they refuse to make it any lower or add anything else on. Even want to charge to upgrade to current equipment. That includes line rental too though.
I have the same as you but m+ tv was £27.40p but went up to £30 a month at the last price rise.They did give me a £3 a month credit for 6 months though.So actually went down to £27.that includesline rental.
#28
Just renewed all I got was anew hub 3.Wish I had known/waited for new box ...sounds like just what I need :(
1 Like #29
I currently receive 200mb Broadband and unlimited anytime phone package. Pay £40 a month all in. Have always had fantastic deals regarding virgins BB and phone. Got rid of virgin's TV services a long time ago ( boxes look and proform poorly ) I have tended to use Sky as my reason for leaving as they offer upto 76mb in my area, slower maybe but also free/cheap if you get a good deal. Virgin have always been able to match/beat prices I've quoted.
1 Like #30
BritishDragon
I was on the £5 pm (+ line rental) uswitch deal from a year ago with £50 bill credit.
This had 30 days left a week ago, so I phoned as I always do to re-negotiate. Been with them since Telewest etc. In the past the cancellations always seemed to give reasonable deals but not this time so I gave 30 days notice quoting a couple of deals I could get elsewhere. Sure enough, within 1 week retentions phoned me but after some pushing best he would do was 50mb bband only for £20 (close enough to the 50mb bband only for £18 they were doing for new punters 3 or 4 weeks ago), or £22.25 for 150MB bband only . I don't use phone and make #alternativearrangements for tv so I went for the 150mb at £22.25 for 12 months. Nowhere near as good as the OP, but I've probably never been particularly profitable for them, since I've only ever had haggled minimal services from them

This sounds like my situation. I'm on 70meg BB, and don't really use the phone except for saying no to PPI callers, and I'm paying about £37.
If they offer me closer to £20 I'll stay..
1 Like #31
After haggling last year managed to get line rental, weekend and evening calls, 100Mb unlimited broadband and the large TV package ( limited HD and no Sport or Movies ) for £42 per month. They are ringing today with a retention offer as the contact expires next month.
2 Likes #32
Personally I dont think retention deals should be allowed to be posted. usually zero proof and just frustrates other people into believing they got a worse deal that the OP. Not voting cold but not proven.
1 Like #33
Be prepared to phone them EVERY month when you are billed "incorrectly"...
1 Like #34
spoke to virgin 2 weeks ago the girl on the line offered me 200mb xl tv all channels other then sky movies basic phone line hub 3 activation cost reimbursed as credit for £35 all in rang next day to activate hub they changed there mind said it was wrong after numerous phonecalls they eventually honored it but it's a joke of a company not worth the hassle after year if I don't get similar deal ile leave virgin
1 Like #35
Great offer. I on the other hand am paying £41 for a much lower service with vermin media and when I phoned up to take it to the most basic package I was told it would cost me more. Horrible company can't wait to leave. Good deal tho so heat added.
1 Like #36
Fibre is quite good with Virgin.Just hate the interface on the tv box
1 Like #37
You were going to BT? You completely dodged a bullet there. ;)
1 Like #38
i have the unlimited phone calls and 50mb broadband which will go to 70mb this month.

I don't want toe phone. in fact it is a nuisance with the amount of calls i receive from ppi, etc.

So i just want broadband. currently paying £40

What is best deal and what should i be paying. \

Also have 2 mobile sims from virgin £8 for 1gb data and 1000mins

Any other offers around as i'm willing to move now.
1 Like #39
We finally got rid of the TiVo boxes after months of hassle with them! They are so slow and clunky, and the way they mix on-demand content with recordings was really annoying! Also - when watching content from another box, the quality was appalling!

We switched the TV to sky, so we have a virgin phone (not that we need it), 200mbps broadband with virgin, and sky q silver, for £3 a month less than we were paying having the lot with virgin - and I don't think I could go back to TiVo - the sky boxes are out of this world in comparison (ever tried iplayer on the TiVo?), and there's so much more on demand content on sky!

Think we pay £80 combined including sky q silver with an extra box, and the sports and movie channels. And we got a £100 Tesco voucher from sky too.


Edited By: bma1445 on Jan 17, 2017 13:15
#40
You morons asking for retentions deals are the reason for the price increases in the first place. If you're going to leave then just leave. Your bluff will be called. Bleeding us dry!

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