Unfortunately, this deal has expired 9 August 2017.
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Posted 17 January 2017
virgin media tvxl v6 box plus 200mbs fibre including line rental. customer retention deal £20.50
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stonedave
Joined in 2009
13
117
About this deal
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so I was going to join BT, mainly for the better wifi connection plus the bonus of getting BT sport in the package. after £110 topcashback and £150 reward card it was going to average out about £23 a month. so I gave my 30 days cancellation notice (virgin couldn't get close orginally) and signed up with BT. a few days later I got a call back from virgin asking if there was anything they could do to keep me, I said I don't think so but was willing to listen. and I was offered the new v6 box with full house tv xl package including BT sport (no movies) plus my old tivo box in another room new hub 3 upgraded to 200mbs including line rental for £20.50, discounted from £73 a month! a £49.99 installation fee would be charged but I'd be credited that back as they want to keep me. it was an offer I couldn't refuse. I wasn't trying to blag anything and was prepared to try BT for a year and wasn't expecting virgin to be able to beat them. I might still end up trying BT next year as my wifi signal isn't much better with the new hub 3 but I've installed a wifi booster now which helps.
More details at Virgin Media has currently Refer a friend and you'll both earn 1,000 points campaign, if you want to use it you can do so from this .
Community Updates
146 Comments
sorted byVirgin are nowhere near as good as sky to haggle with.
Im currently with Virgin on 70Mbps paying just short of £30 a month (broadband & phone only). Desperate to switch to something cheaper/faster but there doesn't seem to be much about?
Thanks for sharing your personalised retention offer. Just goes to show what is possible if you meet the right conditions. Out of interest how long have you been on cable and what was your package/price before?
I've put in one of those net gear mini wifi range extenders and it covers my whole house now, will see I how I can get on with that. it was frustrating when I couldn't get a wifi signal on one side of the house but could find my neighbours BT signal no bother!
I've been with virgin since they were Telewest. currently paying £146p/m and less than impressed with the WiFi on the superhub 1, so it's pretty concerning to hear that the hub 3 isn't an improvement ?
We have sky sports/movies which bumps up the cost plus TiVo multi room which is another £10p/m. Honestly, a waste of money. Haven't watched any sports for months nor the movies which repeat over and over. would love to be paying as little as you.
Makes me think is your offer purely based off of leaving for BT ? If I handed in 30 days notice and not leaving for another provider would they try to retain me with a cracking price after being a customer for 12+ years or just say 'ok, thanks anyway, bye bye'
Yup - put in a transfer number request, then Virgin know you mean business and outgoing retentions get down to business
been with them 4 years and after the last price rise was paying about £46 for a standard package. lost count of the number of price increases since I joined!
Your other option would be is to get a power line adapter and buy a wireless access point, that should at least cover the room the AP is in if it's only a typical AP.
People that aren't as profitable to the company won't get such a good deal.
Heat for the post.
Nice to know where the goalposts are on these retention deals
bud that's still an awesome deal there. How many other people can boast as such!
Currently paying 55/month for xl Internet phone and M TV.
Wouldn't mind staying if they upgraded me to the gamer package with an extra 10 credit.
If I was to move ISP, who is recommended?
They will contact you within the 30 day notice period to try to keep you. I gave them my notice (was on phone and 100mb broadband) and they offered me 200mb plus phone a lot less than i was paying. They tried to get the tv too but I had just signed with sky for £20 a month with £100 credit so I didn't bite. Funny thing was every time I said "no i'm staying with sky" they dropped the price again, they ended up offering me 200mb broadband, the largest tv package and phone for £39. Not as good as the op's deal but not bad, i stayed with sky. Just stick in your notice and see what happens, and negotiate hard, you can always rejoin on day 29 if you want to stay with them.
This had 30 days left a week ago, so I phoned as I always do to re-negotiate. Been with them since Telewest etc. In the past the cancellations always seemed to give reasonable deals but not this time so I gave 30 days notice quoting a couple of deals I could get elsewhere. Sure enough, within 1 week retentions phoned me but after some pushing best he would do was 50mb bband only for £20 (close enough to the 50mb bband only for £18 they were doing for new punters 3 or 4 weeks ago), or £22.25 for 150MB bband only . I don't use phone and make #alternativearrangements for tv so I went for the 150mb at £22.25 for 12 months. Nowhere near as good as the OP, but I've probably never been particularly profitable for them, since I've only ever had haggled minimal services from them
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I know i keep reading that on here.
Happened twice, once to me and i tried haggling at my parents as well. Both times they immediately cut off and told me i would receive a final bill in 28 days.
I will try again in Feb and see what they offer.
It sounds like you could get that down to something more in the region of £20-40 with another provider or by going through retention, I used to sell broadband and some people get utterly exploited with how much Virgin/BT charge them but don't realise because they think they're already getting a great deal for being a "loyal customer" - you're definitely one of these people!
Everything you have in your package will be attainable for dramatically less, shop around and don't let them take out another bill at that price after this month!
Totally agree. I'm with them since NTL and got maximum 10% off. Tried few times and spent more than hour on phone each time. OP was just lucky.
This sounds like my situation. I'm on 70meg BB, and don't really use the phone except for saying no to PPI callers, and I'm paying about £37.
If they offer me closer to £20 I'll stay..
I don't want toe phone. in fact it is a nuisance with the amount of calls i receive from ppi, etc.
So i just want broadband. currently paying £40
What is best deal and what should i be paying. \
Also have 2 mobile sims from virgin £8 for 1gb data and 1000mins
Any other offers around as i'm willing to move now.
We switched the TV to sky, so we have a virgin phone (not that we need it), 200mbps broadband with virgin, and sky q silver, for £3 a month less than we were paying having the lot with virgin - and I don't think I could go back to TiVo - the sky boxes are out of this world in comparison (ever tried iplayer on the TiVo?), and there's so much more on demand content on sky!
Think we pay £80 combined including sky q silver with an extra box, and the sports and movie channels. And we got a £100 Tesco voucher from sky too.
(edited)
Do some Google research on what competitors offer (talk talk, plus net and Sky even etc).
Then you'll be armed with evidence of cheaper deals.
Start the conversation with you're thinking of leaving as it's costing too much and better deals elsewhere. ....
Bear in mind the person you initially speak to can't offer you a great deal. ....
The best deals come when they call you back to try and get you to stay after you cancel.
Worst case scenario - threaten to cancel and if not a good deal offered, make sure they note up on the system what you've been offered then give your 30 days cancellation notice.
You should get a call back within a couple weeks.
If not you can call to 'cancel' the cancellation, and take the deal they offered. .....
Good luck...
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I actually signed over to BT and requested my home number be transferred. I also gave Virgin 30 days notice. Virgin must have got a request from BT to transfer it over. Then I got a call from virgin retentions which ended in them offering me phone line paid for a year, 50mb broadband and xl tv with £2 discount and I now pay £50 a month, which I think is good. Trick is give them 30 days notice and make sure you have something in place, oh an transfer your phone number. That way they no you mean business.
Find the best Sky deal and keep note of it, give them 30 days notice via new order with a phone number transfer to new provider, they will call...outgoing retentions is who you want to haggle with, my mate just got £15 off one of their new 12 month bundles that started a few months ago, bargain at £40 - its on promo at £55, 200MB Full House bundle (240+ channels, 50 in HD) with new V6 box including current Tivo going to bedroom
virginmedia.com/sho…tml
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Ask to move to the Fun bundle
£49/12 months
Ask for a discount since you been with them so long
Fun Bundle: Dial up the fun with kids’ channels, documentaries and Sky favourites
Catch Up including Sky On Demand – plus Netflix on TV (if you subscribe)
500GB TiVo box – pause, rewind and record live TV
VIVID 100 – up to 100Mbps with unlimited downloads
Inclusive unlimited weekend calls to UK landlines and Virgin Mobile numbers, plus weekend calls to 0870 numbersϪ
190+ channels
Upgrade available to the Virgin TV V6 box, powered by TiVo® – our smallest, smartest, fastest box yet
Thank you I will try this tomorrow x
yep definitely need to put in the transfer request and be prepared to leave. they know most people say they're going to leave but are just bluffing. There's always an £8 loyal customer discount which they can give anyone easily.
Wish it was that easy for me, tried several times and they couldn't go lower than £55
can't say the same for the new hub 3 though. never get anywhere near the supposed 200mb, not even 100! barely any improvement in wifi signal either, certainly wouldn't recommend anyone pay extra for the 200mbp without some sort of guarantee.
It normally takes 28days for them to cut you off?
I cancelled, they offered me a better deal I said no, they said ok we'll cut you off in 28days as thats the notice we need, I said fine... 12 days later they rang to offer me
£38 a month;
Fun XL Tv package
150meg broadband with Superhub 3
Phone line