Virgin Media Vplus Retention Deal - HotUKDeals
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Virgin Media Vplus Retention Deal £35.00

Flix Avatar
9y, 4m agoFound 9 years, 4 months ago
A previous post highlighted a £20 offer for basic tv, talk unlimited, and 2mg broadband.

I've been offered a the same deal ut with XL TV and Vplus for £35.Only drawback is £150 installation, but I have heard people get this for £75.

Virgin seem to have a range of retention offers.

Hope this helps and if anyone gets a better offer do please post the details.

Regards
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9y, 4m agoFound 9 years, 4 months ago
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#1
Sounds similar to the deal I got...

phone medium, the one with free evenings and weekends, but with XL broadband now 20meg and xl tv with v+ for £45
#2
Sky plus is a basic human right
#3
dc2447
Sky plus is a basic human right


lol :thumbsup:
#4
I thought vplus and sky+ were the same thing?
#5
I got Medium Broadband, Medium Phone, XL TV and V+ for £30pm and the V+ and telephone line installed for free.

So not a great deal, they were giving better deals when they first lost Sky one.

Voted cold as this subject has been discussed many times before - sorry.
#6
What's the typical process with cancelling VM services? Do they offer all the deals to retain a customer?

I called up last night and spoke to India about upgrading the broadband to XL (currently on M) for £29/month but apparently as we get broadband, phone and TV (TV's got Sports as an extra, plus other channels as part of their BSkyB issues), we have to pay £37/month.
They weren't even interested in keeping us as customers so will be calling back today to look at cancelling the lot and getting onto Sky or BT Vision.
#7
cptncanary
I thought vplus and sky+ were the same thing?


That's like saying a rover metro is the same as a porsche. They both get you from A to B, do roughly the same thing, but they're very, very different.

I ditched sky for Virgin and got a fantastic deal (it's on here somewhere, something like broadband, free phone calls anytime and all the channels (inc sport and movies) and V+ for about £55 - but cancelled it after a week as the V+ box, and the channel options, were just not a patch on Sky.

I kept Virgin's broadband and phone deal though (£20 for both and it's fantastic) - but i.m.o, their telly is rubbish, and the V+ box is a pale imitation of sky +, awful to use.
#8
cptncanary
I thought vplus and sky+ were the same thing?
Not even close.
#9
ourdave
That's like saying a rover metro is the same as a porsche. They both get you from A to B, do roughly the same thing, but they're very, very different.

I ditched sky for Virgin and got a fantastic deal (it's on here somewhere, something like broadband, free phone calls anytime and all the channels (inc sport and movies) and V+ for about £55 - but cancelled it after a week as the V+ box, and the channel options, were just not a patch on Sky.

I kept Virgin's broadband and phone deal though (£20 for both and it's fantastic) - but i.m.o, their telly is rubbish, and the V+ box is a pale imitation of sky +, awful to use.
Thanks Dave, that's a great help :thumbsup:
#10
dc2447
Not even close.


Eh? Theres barely any difference.

Have to say Im quite fond of my V+ box.
#11
Sky+ is such a poor product, get hold on a tivo, they you guys will reliase what a PVR is.
#12
They are pretty much the same thing.I have a V+ box and it is very slow i admit and i have never tried a Sky+ box but they both do roughly the same thing but you're fogetting the V+ box can record 2 channels while watching a 3rd whereas the sky box can only do one and also the V+ box is an HD box but the sky+ box isn't.
#13
Dalkirst
V+ box is an HD box but the sky+ box isn't.


The sky+ box is not but my sky hd box and it has the same features as the + box, and i get far more hd channels the the 1 (unless i am misstaken) on the V+, so the V+ may as well be a sd box. The only benifit virgin has over sky is the on demand (catch up tv) although sky are supposed to be implementing changes so you can get on demand via their bb and the port on the back of the sky + hd boxes.
#14
Dalkirst
They are pretty much the same thing.I have a V+ box and it is very slow i admit and i have never tried a Sky+ box but they both do roughly the same thing but you're fogetting the V+ box can record 2 channels while watching a 3rd whereas the sky box can only do one and also the V+ box is an HD box but the sky+ box isn't.


In reverse order:
There's no point V+ being a HD box, because it has virtually no HD content to show. The freebie BBC HD channel is on a loop (or was when I had it) so give it a day and you've seen it. There was some more on the anytime channel (forgot the proper name) but again, you've seen it all within a few days.
Recording 2 channels while watching another isn't really that important to me and I don't think I've ever been in that position - but sky can record 2 channels and you can then view your normal TV channels or any of the freeview if you've got a freeview box.

Yes, they do roughly the same thing - they record programs and can instant rewind - but the interface on the V+ is very clunky, setting the recorder for future programs is difficult (and I'm a techie) and it takes - literally - 2 seconds from htting the button to getting the reaction so you're forever beating yourself up for pressing buttons more than once and then watching the telly spend 5 minutes changing channels madly. That and the missing channels (sky 1, half the kids channels and more) and missing functionality (no more multi-start or football first) and after getting used to sky, it really does seem an inferior product.

Each to their own though...I suppose if you're used to V+ you'll find Sky + different...and worse.
#15
But people before on this thread were comparing a Sky+ box Barcadi not a Sky HD box so that's besides the point if you have a HD box.Yes you are also right there is only BBC HD on Virgin but they are looking to add more HD channels later in the year i believe(or at least i was told).I didn't get it for the HD anyway i got the box for free and don't pay a monthly subscription after complaining about losing the channels in march.
Don't get me wrong i'm not a big Virgin fan and i would move to Sky if i wasn't under contract because of getting the V+ box but i was only comparing the boxes which were Sky+ and V+ not V+ and sky HD boxes:)

Also remember you have/had to pay what £300 for your Sky HD box whereas the Virgin box doesn't cost anything:)

Ourdave i think you'll find it easy to record programs on the V+ box you just hit the record button on the programme you want to record and that's it so not sure what was you was going about it?
#16
i paid £149 installed for my hd box and the op mentions install for the v+ is £150, i thought they were comparing usability\functions of a v+ and sky + not not weather it was hd or not. Sorry being both a virgin and sky customer i find sky + much easier. One bonus is that virgin does not have anytime tv but a least i can switch that off.
#17
just switched to sky as virgin are uber cr*p. Now 55 minutes on hold with virgin retentions as my final bill is wrong again

After having sky fior 5 days I can tell you the picture quality is better, Ive had no issues.

You could not pay me to go back to them now
#18
Bacardi
i paid £149 installed for my hd box and the op mentions install for the v+ is £150, i thought they were comparing usability\functions of a v+ and sky + not not weather it was hd or not. Sorry being both a virgin and sky customer i find sky + much easier. One bonus is that virgin does not have anytime tv but a least i can switch that off.


Thats the new V+ pricing system. Once you've paid for installation there is no subscription charge.

The V+ service isnt perfect, but Id say its just as good as Sky in most ways, and better in others. I've never had Sky myself, but my folks have it, so Im very familiar with it.
The V+ is somewhat slow, and can be sluggish, that is a valid point, however its worth noting that Virgin regularly send out updates to the box, the current one speeds up the menus somewhat.
Having 3 tuners is more worthwhile than you might think, quite often I use all 3.
HD functionality may not be much use right now, but its reassuring to know that you're ready for stuff coming in the future, and some of the VOD films are in HD. Although the content is lacking, it doesnt cost you any extra (And why should it!?)

Although its not part of the V+ box specifically, its also worth mentioning the VOD service. Provided your on the XL TV pack, its great, you have access to a great library of programmes, again, it can be a little unstable, but its being improved all the time. Ch4 have a great database of stuff on there, as do HBO now.
Something that people may not know is that the Music on Demand service is being switched over to free for XL viewers also. This means that you have a library of music videos (Good catalogue too), concerts and music documentaries, some of which is in HD.
I know that Sky are looking to implement a similar service through BB, but the cable network is far better suited for it. (Also, wont Sky's VOD service affect your BB access?)

Virgin get a lot of knocks at the moment, mostly warranted. For the most part I'm a happy customer, I have my complaints, mostly with the Broadband side of things (STM!) however I think that they provide a good TV service.
Theyve got their problems, but so do sky.
Ive no real complaints there.
#19
dc2447
Not even close.


Well said - V+ is High Definition, miles better than SD Sky+ :)
#20
get this...we have been customers with virgin, previously telewest for about 2 years. we have had talk unlimited and the biggest broadband package. a month ago a sales person rang us and offered us what i belive to be the XL tv package, possilbly only L tv package for only £1 a month. no installation fee. obviously we took this, and he even downgraded our internet for us.
#21
dont forget the V+ box will output standard definition through HDMI.

Both my TV's are good quality 32" LCD panels, one on a V+ with HDMI, other on a STB through Scart. Even standard signals are much better on the V+.

I wouldn't go Sky if you paid me, long term Virgin offer better price saving potential....

I paid a stupid amount for what I get And not in a bad way either...:P
#22
deadhac
get this...we have been customers with virgin, previously telewest for about 2 years. we have had talk unlimited and the biggest broadband package. a month ago a sales person rang us and offered us what i belive to be the XL tv package, possilbly only L tv package for only £1 a month. no installation fee. obviously we took this, and he even downgraded our internet for us.


yup - everyone needs slower (capped) broadband and Virgin TV.

I'd do without rather than have Virgin
#23
Dalkirst
But people before on this thread were comparing a Sky+ box Ourdave i think you'll find it easy to record programs on the V+ box you just hit the record button on the programme you want to record and that's it so not sure what was you was going about it?


Yes, if you want to record what you're watching.
If you want to record something else, it was a right pain in the bum going through the planner and selecting it - particularly so compared to sky +.


And just to echo some of the billing comments - I've not had a correct bill since I joined them. After cancelling the TV side of it after a week, they then sent me a bill for £100 (no idea why), after phoning them, they sent a new one for £11 (should have been £20), and I now get a monthly bill for anything from £8 to £17....which suits me fine as it should be £20.

Love the broadband mind...very reliable...much faster at 2mb than anything BT based on the 'up to 8mb' shenanigans.
#24
ourdave
Yes, if you want to record what you're watching.
If you want to record something else, it was a right pain in the bum going through the planner and selecting it - particularly so compared to sky +.


I don't really get what you mean at all.
You can record the programme you're watching by pressing the record button, you can record from the full EPG/planner, or the mini on-screen one by pressing up/down, then record.

I honestly dont see how it could be any easier.
:?
#25
alanchiz
I don't really get what you mean at all.
You can record the programme you're watching by pressing the record button, you can record from the full EPG/planner, or the mini on-screen one by pressing up/down, then record.

I honestly dont see how it could be any easier.
:?


Have a play with Sky...it can. Difficult to remember now as it was back in April - but it was clunky, unintuitative and took ages to even go in and record Corrie.

And I'm dead clever before you start...oh yes...
#26
deadhac
get this...we have been customers with virgin, previously telewest for about 2 years. we have had talk unlimited and the biggest broadband package. a month ago a sales person rang us and offered us what i belive to be the XL tv package, possilbly only L tv package for only £1 a month. no installation fee. obviously we took this, and he even downgraded our internet for us.


i've been with telewest for about 6 years, then recently virgin took over. for comparism between the 2 with the merger....

with tw i've never had problems to suspend services for say, a week when we're away (they discount it on the bill) and now vm says they will only do that for at least a month.

again with tw, if there was a problem like lost broadband or tv signal i call them on the 150 and they put a note on my bill to discount a day for my connection loss. that is customer service compared to none, which made me stick with them to be honest. with vm, the phone line takes forever to get any human to attend to it (if you can imagine my ear burns after being on hold for so long! it may be a friggin free call but it's a friggin free ear ache) then they tell you to call their 0870 technical support number for customers (chargeable per minute as well as per connection call ... which they say they will refund if it's their fault but i wont know till the next bill comes).

when sky and virgin had their battle they didn't discount the channels they took off, saying they reserved the right to change the package as they liked basically. passing on their loss to customers made me lose respect of mr branson and his so-called sensibilities to customers.

i have medium 2mb broadband, was on 4mb before (premium price but fast), medium tv and just the phone line rental. it costs me about £45 a month! i've just been advised by friend to drop virgin and then rejoint o take advantage of the £20 package deal as i am no longer bound by contract. only hesitating because my main email is on blueyonder ...
1 Like #27
Kippy as i said before i got a discount after complaining so you should have called retentions.I got free V+ box instead of the £75 install and i don't pay the £10 subscription either.They also knocked £10 a month off my bill.
#28
The broadband is capped
#29
dc2447
The broadband is capped


No it isn't, its throttled. Theres quite a difference.
#30
alanchiz
No it isn't, its throttled. Theres quite a difference.


There is a very small cap then they introduce throttling

Dreadful company
#31
dc2447
There is a very small cap then they introduce throttling

Dreadful company


lets put things into perspective

even on the lowest VM BB package throttling is only introduced after 350MB have been download in an 8 hour peak time period.

So thats roughly 10Gb per months and then only in peak time

On the XL package its 3GB per day in peak time only - even I don't do that much.

And then the speed is cut by 50% so that down to 1Meg on the basic package.

So anyone who really is a heavy downloader or gamer ans wants to be a cheapskate on the smallest package has themselves to blame.

However power users on the largest package will still get 5Meg worst case, better than most ADSL providers for the same cost.

IMHO VM BB is one of the best deals for heavy users.

Their phone service is much of a muchnest with BT and the TV (V+) has its pros and cons compared to $ky, and yes I have had both, and now have V+ with upscaling of SD over HDMI (not sure if SkyHD offer this) but no £300 up front.
#32
Dalkirst
Kippy as i said before i got a discount after complaining so you should have called retentions.I got free V+ box instead of the £75 install and i don't pay the £10 subscription either.They also knocked £10 a month off my bill.


hey dalkirst thank you berry much for the tip. will add rep after this post.

i just got off the phone. called 150 then to 'thinking of leaving virgin' option.

phone wait was about 10 mins. i politely said i wanted to leave coz i wasnt happy re: losing the sky channels, and having to call an 0870 techie line to find out why broadband isnt working ... and enquired what were the procedures and how long should i expect the transfer to take place.

(am mentioning this extra info for people who want to leave VM)
he said 30 days notice, and he could cancel it on the phone and would need to arrange collection of the set top box (the previous 'engineer' even gave me a spare new remote! i offered him a cuppa tea *grin). and if i wanted to transfer the number to BT for example it was another procedure.

i then said that my smug mate who's getting the engineer up today to fix her broadband is getting her package for £20. i said i'm paying more than double and i've been a loyal customer for 7 years bla bla.

THE GOOD NEWS is i got the same package reduced from £45 to £30 ! omg that's £15 a month, for exactly the same deal. M tv + basic phone rental (i didnt know they already came with free weekend calls) + 2 mb broadband = £30 pm. and credited £1.39 for that previous techie call (their server was down).

it's a new 12-month contract, and they ask that we keep it for at least 30 days for billing reasons. direct debit just rolls on, no action required. it should be this easy in the first place!
#33
elitom
lets put things into perspective

even on the lowest VM BB package throttling is only introduced after 350MB have been download in an 8 hour peak time period.

So thats roughly 10Gb per months and then only in peak time

On the XL package its 3GB per day in peak time only - even I don't do that much.

And then the speed is cut by 50% so that down to 1Meg on the basic package.

So anyone who really is a heavy downloader or gamer ans wants to be a cheapskate on the smallest package has themselves to blame.

However power users on the largest package will still get 5Meg worst case, better than most ADSL providers for the same cost.

IMHO VM BB is one of the best deals for heavy users.

Their phone service is much of a muchnest with BT and the TV (V+) has its pros and cons compared to $ky, and yes I have had both, and now have V+ with upscaling of SD over HDMI (not sure if SkyHD offer this) but no £300 up front.


Lets put things even more into perspective. High pings, latency, poor routing to major isps, throughput much below advertised rates, terrible customer service that you have to pay to use and of course the capping.

It's 2007, nobody should have to put up with service like that.

Save yourself pennies and get poor service - the choice is the customers.
#34
dc2447
Lets put things even more into perspective. High pings, latency, poor routing to major isps, throughput much below advertised rates, terrible customer service that you have to pay to use and of course the capping.

It's 2007, nobody should have to put up with service like that.

Save yourself pennies and get poor service - the choice is the customers.


You're obviously an expert in the field, so I'm not going to argue against any of those points...but just to give a bit of balance, my broadband at 2mb through Virgin is incomparably better than the broadband I had over the BT-line with various companies (BT, Pipex, Virgin - ironically).

I don't download tons, although I have had a mad weekend when I had to have all of episode 3 of Lost through limewire, and I didn't notice any loss of speed.

For £10 a month (less seeing as they never get the billing right) - it's phenominally good.
#35
lol i got

TV XL v+
Broadband M
Phone M

-25 back for first month
-10 discount online purchase
-55 quidco

for 30.00 per month

i love virgin.... lol the dude came this morning i opened the door so she saids hes from virgin, so i asked him if he was a virgin and he said no lol...:whistling:
#36
fi3nd
lol i got

TV XL v+
Broadband M
Phone M

-25 back for first month
-10 discount online purchase
-55 quidco

for 30.00 per month

i love virgin.... lol the dude came this morning i opened the door so she saids hes from virgin, so i asked him if he was a virgin and he said no lol...:whistling:


think u can coach me to bargain for more, pls? :p
#37
cptncanary
I thought vplus and sky+ were the same thing?


Yeah they are but vplus is without sky:p
#38
for £33 per month we get:
talk anywere 200 (200 minutes per month to ring anywere including 0870, mobile, international, international mobiles.....rolled over for 1 month)
large television
medium (2mb) broadband
the retention number for ex telewest customers is: 08000730591
#39
im thinking of getting the v+ box as i currently have sky hd.do you still get the same hd content with v+ on the top package for example sky movies hd,sky sports hd etc?
#40
Nope, sorry! VM currently don't have any HD channels except BBC HD. But they do have quite a bit of HD content on demand inc films ect.

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