Virgin Mobile - 5000 Minutes / Unlimited Texts / 20GB Data / 30 day contract £15 ****ENDING 24 FEBRUARY 2017****

Maxi_muss

really poor signal

​im glad someone has visited every square meter of the uk, tested signal strength for all UK carriers and then taken the time to report back on HUKD. Thanks for your efforts

I was on Virgin for a while as they piggybacked EE which was on a whole quite good.
However and I know this will not apply to everyone...if you go to a highly populated area like a festival or also in my case a cricket match with a full house you get kind of cut off.
At the cricket in particular during the whole match I had no data, could make no calls and was getting nothing incoming either.
After the days play I get far enough away to join the next mast or whatever and my phone bursts into life.
Basically all EE users were fine and get to use those services struggling off 1 mast or whatever but Virgin as they were just piggy backing are demoted to nothing.
This happened on several occasions and it was too much of a coincidence.
I contacted them and they denied all knowledge but it's clear you are treated not the same as a EE customer on their signal.

As I say wondering around town shouldn't be an issue but concentrated areas beware.
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mike33

So that is all you have to say really poor signal-presume you mean where … So that is all you have to say really poor signal-presume you mean where you live-on virgin mobile and fine where I live,so like the last person said have you visited every square metre of the uk-please do your research before posting stupid comments.Read lessRead more

​so sorry, my signal went before I could finish

Really poor service. Waited 2 weeks for my SIM to arrive, but no luck. Cancelled order yesterday. Since placing order, they had generated a bill the very next day and decided to take payment when I hadn't even received the SIM!

Was told by an advisor in the cancellations department that many customers had complained of the same problem..SIMS not arriving and apparently it's Royal Mail's fault. However I had placed another order with a different provider and they managed to get the SIM delivered to me the next working day (Via Royal Mail).

With £12.50 Topcashback

Officially i dont think Virgin allow tethering but if you dont rip the a**e out of if you might be ok

Also - The deal is for all customers new and old

really poor signal

pacman32

Too much data and cost for me, do they do any lower freaks at good prices … Too much data and cost for me, do they do any lower freaks at good prices yet?Read lessRead more

If only they had a website you could check.....

Muffy

I have been with Virgin SIMO for around 13 years (2-5 SIMs) and always … I have been with Virgin SIMO for around 13 years (2-5 SIMs) and always found their customer service excellent - you can always speak to a real person and I've found them polite and helpful.Anyway - just a question. I switched 3 of my phones from the £10 5k min/2Gb 3G rolling 30 day to the new £12 2.5k min/6Gb 4G one, which seems to be great value. On the changover date I got a text to say it's a 2Gb contract, but I have 6Gb data allocation. Is the 6Gb just a 1-month promotion, or is it perpetual? since the contract says 2Gb I assume they can reduce it at any time to the contracted level. I can't see anywhere on their web site where it says the triple data is perpetual.Read lessRead more

I think it would be better if you asked a real person on their excellent customer service team that are always so polite and well informed.

I had a similar problem with waiting on the Sim Card.. however when I spoke to Virgin Mobile customer services they were very helpful, apologised for the inconvenience and sent a replacement SIM card with Yodel and credited £5 to my account as an apology.

Has anyone used this as leverage to get 3 to up their data? I pay £13 for unlimited calls/texts and 8GB data on a 30 day rolling contract.

I cant call three today to find out but wondered if there were any success stories as i'll give them a call tomorrow...!

Good for people who missed it to get. In my opinion its faster than O2 4G. My samsung s7 edge shows 4G+ signal in London area and way faster than O2.
(edited)

Have to agree with what other people have said its a " second , third , fourth " rate service on virgin media calls would cut off ( good signal ) id go to a concert or football match - no data connection ( good signal ) and partner with EE direct work fine - Fairford Airshow temporary EE mast on hill camping next to ( no data signal 3 days ) changed to EE directly back in april 2015 ( with that amazing 16gb , unlimited mins - texts posted here ) fairford airshow that year ( perfect - calls , texts , data ) just a brilliant experience direct ( no issue with tethering or throttling service down )
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Good to see all the same stupid questions being asked from the last time the deal was on.

I feel sorry for all those who cannot read the OP or use Google.

Just a heads up. I'm with EE and I had 1 and a half months left on my 24 month contract, rang EE and said I'd cancel and pay the early termination fee and move to Virgin Mobile. They price matched the Virgin deal there and then and waived the early upgrade fee too! £14.99 per month then for unlimited minutes, unlimited texts, 20gb of double speed 4G data, and 500mb of EU data. So it's actually a bit better than the Virgin deal and a penny cheaper! 12 month contract though.

MiL0

​its a badly kept secret that mobile carriers usually max out the speed t … ​its a badly kept secret that mobile carriers usually max out the speed to these types of websites and artificially lower the bandwidth to all other sites. I wouldn't trust a speed test result as a good measure of a carriers ability to give you the advertised speed.Read lessRead more

*citation needed

Aldnoah

I'm really on the fence. Not sure whether I should go for this. I have VM … I'm really on the fence. Not sure whether I should go for this. I have VM for broadband so maybe I could haggle on the price but I'm currently using GiffGaff for mobile, their 4G is trash though. I do like the freedom of not being forced to top up on a specific date and being able to switch bundles as I please though. What to do. What to doooo...Read lessRead more

If you're an existing Virgin customer, you get free Virgin to Virgin calls. Not really much, but they probably won't do more than that. Or at least didn't when I tried.

The funny thing is, this deal is already £10 off, and nothing on a rolling contract touches it. No non-retention 12 month contract SIMO deals do either really. So even at £15 it's a good deal. Yet people still wondering if they should haggle.

Sometimes things are worth what they cost.
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Ke11111y

Just cancelled my sons existing contract and was told by the Plusnet guy … Just cancelled my sons existing contract and was told by the Plusnet guy that once I've used 3.5gb of virgin data, they will throttle to 3G speeds for the other 16.5gb. I've looked at the virgin fair useage bit and that says you will get 4G throughout. Is there anyone already on this that can confirm one way or the other. ThanksRead lessRead more

It's typical BS from ill-informed idiots who will try and retain your custom at any cost. Virgin won't throttle or downgrade data speeds.

Is it for Virgin Media Customers only?
Also do Virgin allow tethering?

Yes they do

markmiller403

Do virgin not use the EE network?

​Yes they do

MiL0

​im glad someone has visited every square meter of the uk, tested signal s … ​im glad someone has visited every square meter of the uk, tested signal strength for all UK carriers and then taken the time to report back on HUKD. Thanks for your efforts Read lessRead more

So that is all you have to say really poor signal-presume you mean where you live-on virgin mobile and fine where I live,so like the last person said have you visited every square metre of the uk-please do your research before posting stupid comments.

So does this automatically renewal with the 20gb does it? Or just a one off 20gb?

rob2005

Has anyone used this as leverage to get 3 to up their data? I pay £13 for … Has anyone used this as leverage to get 3 to up their data? I pay £13 for unlimited calls/texts and 8GB data on a 30 day rolling contract.I cant call three today to find out but wondered if there were any success stories as i'll give them a call tomorrow...!Read lessRead more

It's not like-for-like, as Virgin customers network use is lower priority than the EE customers because they're sharing for a discount.

hot! beats all the networks

mynameisthehulk

This is my concern. Couple of months until my deal is up but if this is … This is my concern. Couple of months until my deal is up but if this is still around I might be interested IF the speeds are ok. Has anyone moved from EE - Virgin on this deal and can advise how much lower the quality of service is?Read lessRead more

No issues in East London. 4G pretty much everywhere and speeds are good.

Is Virgin 4G now?

v8griff

I ended my Virgin contract about 5 months ago. Despite their promises … I ended my Virgin contract about 5 months ago. Despite their promises made over a period of months, my data connection remained 3G. 4G was only available for business contracts. Worth checking.Read lessRead more

they have had 4G for a few months now.

I use it in Central Scotland and hit around 25MBPS

I ordered one a couple of weeks ago, took a week to arrive. I have better coverage than I did on Giff Gaff with 4G so I am happy so far..

The same here I called them to complain but they said it's royal mail even though it was delivered by royal mail but processed by UK mail. If they used Royal Mail it would've been a lot cheaper for them and quicker for us.

hu55ey

Was told by an advisor in the cancellations department that many … Was told by an advisor in the cancellations department that many customers had complained of the same problem..SIMS not arriving and apparently it's Royal Mail's fault. However I had placed another order with a different provider and they managed to get the SIM delivered to me the next working day (Via Royal Mail).Read lessRead more

hu55ey

Really poor service. Waited 2 weeks for my SIM to arrive, but no luck. … Really poor service. Waited 2 weeks for my SIM to arrive, but no luck. Cancelled order yesterday. Since placing order, they had generated a bill the very next day and decided to take payment when I hadn't even received the SIM!Read lessRead more

Thanks OP, I've been looking for a plan upgrade for a few weeks now and just used this to get EE to match (well slightly better) this deal.

Got Unlimited Minutes, Unlimited Texts and 20GB Data for £14.99 with EE.

Cheers.

Still waiting for VirginSIM, a week now.

Oldsilver

The only problem with Virgin is 3G only,the data speed at times is very … The only problem with Virgin is 3G only,the data speed at times is very slow so bear that in mind.Read lessRead more

What are you on about?

Remember guys this is a 30 day contract that you can cancel with just 30 days notice.

If your using the deal as leverage to get a better deal with your original network that's great but remember your committing to a new 12 month contract with your network with no data rollover or free WhatsApp and Messenger.

The Virgin deal is ideal if you want the flexibility to change networks at short notice or with price increases unlike if your tied into a 12 month contract.

Is virgin still only 3g?

If so this contract isn't worth looking at since their 3g speeds are slow.

I signed up to the 3G unlimited mins/texts/GBs £15pm rolling month contract when that was about as a new customer. Within the first 3 months I got my first letter saying it was increasing to £16.50, before I knew it they had increased it several times since to the ripe old sum of £22. Good deal if your the sort of person who likes calling up frequently to haggle a better deal, not so good if your like me and have 'better things to do'.

mynameisthehulk

This is my concern. Couple of months until my deal is up but if this is … This is my concern. Couple of months until my deal is up but if this is still around I might be interested IF the speeds are ok. Has anyone moved from EE - Virgin on this deal and can advise how much lower the quality of service is?Read lessRead more

Moved from EE to this deal, drop in speeds to about a third but as I get good EE coverage did not make much difference

rizla01

One time was excellent for Customer Service but lately very dismal.CSR's … One time was excellent for Customer Service but lately very dismal.CSR's that lie and some even find your genuine problems amusing.What I will always remember was the day they disconnected my 077224 77224 number as they said I hadn't used it enough and that it was destroyed and I could never have it back, only to find it was then issued to someone else.Lovely bunch of morons.Read lessRead more

A disconnected number goes in a pool for 6 months, it can only be retrieved by pooling network for the customer who last had it.


After 6 months the pool is emptied and the original issuing network is handed it back.


BT Genie and later o2 did this with me on a unlimited data sim and a Platinum number. Only later did I find out from ADR this could be done.


Same as you, but my number and unlimited data were transferred to a staff member who then ported their number across onto the unlimited data sim.


It is shameful Ofcom do not have a FULL code of conduct on PAC and consumers number & handling rights. o2 didn't even apologise they just said they can withdraw service or number at anytime. I boycotted them until Telefonica took over out of principle.


Mistakenly it was a o2 staff member who told me what happened, I hope she didn't get fired - because the thief didn't and I never got my unlimited data back. You would have thought o2 seen what that staff member done was gross misconduct and immediate dismissal, but no they kept their job and I lost my number and unlimited data.
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