Virgin Trains is one of the UK's main train operators, offering journeys to some of the most popular cities in the UK including London, Edinburgh, Manchester, Glasgow, and Liverpool. HotUKDeals collects all of the latest deals and promotions from Virgin Trains on this dedicated page. read more
get the virgin red app which is free. you need to verify virgin trains on it. to do this click on your name, then my Virgin, then scroll down until you see the Virgin trains logo. type in your email a…
Both Doncaster to London King's Cross and the other direction, but only between those two stations on Virgin East Coast trains, and you can use other East Coast trains up to one hour before and one ho…
Okay its not perfect but its getting there (see terms). Gone are rubbish Rail Travel Vouchers - Automatic Delay Repay calculates the compensation due to you in the event of a delay and automatically p…
Virgin Trains' Big Spring Seat Sale has ALREADY kicked off from today to Thursday 3 March, with prices on 800,000 seats across First and standard class slashed on the rail operator’s West Coast Mainli…
The Virgin Rail Group is the name of the company that manages Virgin's individual rail company. Combined, the Virgin Rail Group offers train services to some of the UK's most popular cities including London, Edinburgh, Birmingham, Manchester, Glasgow, and Liverpool. Tickets for the different rail franchises can be purchased on their online store at www.virgintrains.co.uk.
New Virgin Trains Website
Buying Tickets for a Virgin Train
There are several ways to buy a Virgin Trains train ticket:
The old-fashioned way – Simply queue up at the train station and purchase a ticket at the ticket counter.
Fastticket machines – These machines allow you to purchase your ticket via a machine, which can sometimes be quicker than the old-fashioned way. You can also use Fastticket machines to pick up tickets that you've purchased online or via another method.
Online at virgintrains.co.uk – Tickets can be purchased online at Virgin's website. Purchased tickets can then either be sent by post or as an e-ticket. If you have an e-ticket, you will need to print it out and show it along with some ID when you board the train. Alternatively, you can opt to collect a standard printed ticket at the train station.
On the Virgin Trains app – Known as m-tickets, these tickets are stored on your phone and mean you don't have to worry about printing or collecting the tickets at the train station.
Types of Ticket Available at Virgin Trains
Standard ticket – Just a ticket to get you from A to B. Depending on the route, First Class options may be available.
Group travel ticket – If you're travelling with 3 or more people, a group travel ticket may be more cost-effective than several individual tickets.
Family travel ticket – Family tickets offer savings for up to two adults and two children.
Railcards – Railcards offer significant savings off the cost of rail travel in the UK. The most common rail cards are the 16-25 Railcard, Senior Railcard, and Disabled Persons Railcard, however, there are other specialist railcards, for example, the Two Together Railcard which is designed for couples or best friends that frequently travel together.
Season ticket – Season tickets give you unlimited travel on a specific route of your choice. It's ideal for commuters who make the same journey several times per week.
Eurostar tickets – If you fancy the idea of travelling by train to another country, then this could be just the ticket.
Sleeper train tickets – Sleeper trains, for example, the Caledonia Sleeper, are an experience in themselves and offer a more comfortable experience for long distance journeys.
Ferry tickets – Although Virgin Trains don't normally specialise in ferry tickets, it is possible to book some ferry tickets to Ireland through Virgin Trains.
Saving Money at Virgin Trains
Train travel in the UK can be expensive but there are a few ways to cut down on the costs. One of the easiest ways to do so is to travel on the ticket that offers the best value for money. For example, if you're travelling in a group you should consider purchasing a group ticket. Or, if you commute by train, a Season Ticket may make financial sense. Booking tickets far in advance can offer some savings as can travelling at off-peak times, particularly when it comes to upgrading to first class. Normally, first class upgrades can cost nearly as much as the ticket itself, however, if you are travelling at a non-busy time you may be able to get an upgrade for less than £20. First class benefits include more space, food and drink, and free Wi-Fi.
If you're flexible about when you travel, Virgin Train's fair finder can help you find the most affordable train ticket. Railcards offer significant savings on ticket prices such as 1/3 off the ticket price. Some, such as the 16-25 railcard, come free with student bank accounts. If you travel regularly, a railcard might be a worthwhile investment. Virgin Trains have participated in Black Friday in the past so it's always worth keeping an eye on their Facebook page or email newsletter to see what deals are announced.
Virgin Trains Reward Program
Virgin Trains have a rewards programme named “Traveller”, an exclusive rewards programme that's invite only. It offers perks such as free first class travel on any weekend, priority seating, and complimentary drinks at the First Class lounge in London Euston. To be in with a chance of getting invited, you will need to be a frequent first class traveller.
Alternatively, every time you travel with Virgin Trains, you can collect points with a number of different reward schemes. For example, if you have a Nectar card you can collect points each time you book a ticket with Virgin Trains. You can also collect points with Virgin Atlantic Flying Club and these points can be used to cut down the cost of holidays abroad in the US.
Virgin Trains Payment Methods
Virgin Trains accepts the following payment methods: Visa, MasterCard, Maestro, American Express, and Diner's Club.
Ticket Delivery at virgintrains.co.uk
If you have purchased a ticket online and requested that it be delivered by post, there are two postage options: First Class and Special Delivery (next working day). First Class postage typically costs £1, it depends on your address how long the delivery will take, and Special Delivery costs £6.45. Alternatively, you can collect your tickets from a train station for free or have the ticket delivered to your app or email address.
Virgin Trains Refunds
If your train is delayed by 30 minutes or more, you may be entitled to compensation. Delays of 30-59 minutes are normally entitled to a 50% refund while delays of more than 1 hour may be entitled to a 100% refund.
The process for claiming a refund depends on how you purchased your ticket:
Online: Go to “My account” by clicking “Login” on the navigation bar. From there, request a refund online.
By Phone: Call the Virgin Trains refund team on 03445 565650.
At the station: You will need to visit the train station where you booked your ticket.
Please note that advance tickets are non-refundable.
Booking your train tickets and checking timetables is easy with the Virgin Trains app on your mobile device. Just download the app for your iOS, BlackBerry, Android or Windows device and you can book tickets up to 10 minutes before you depart. You can use the tickets right in your app – there is no need to print them out.
Virgin Trains Customer Service
There are several ways to get in touch with Virgin Trains. You can chat online instantly with a customer service representative via Live Chat, get in contact by phone at 03445 565650, use a contact form on the website, or by post at:
Virgin Rail Group Ltd. 120 Campden Hill Road London, W8 7AR United Kingdom
HotUKDeals collects all of the latest Virgin Trains deals and offers on this dedicated page. Check back regularly for new promotions and special offers.