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Vodafone Change T&C's - Cancel Your Contract Early??

£0.00 @ Vodafone
I recieved a text message from Vodafone last night informing me that WEF 1st September I would no longer be able to use my inclusive Text Message bundle (Extra's Pack) to pay for Picture and Video Mes… Read More
Stu Avatar
1d, 11m agoFound 1 decade, 11 months ago
I recieved a text message from Vodafone last night informing me that WEF 1st September I would no longer be able to use my inclusive Text Message bundle (Extra's Pack) to pay for Picture and Video Messages. In the same vein as the recent 02 discussions this must surely be a detrimental change to the original T&C's we all agreed on. The Vodafone contract isn't as clearcut as the 02 one in this area though unfortunately.

Pay Monthly T&C's - http://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=Page_BOS_MainContent&pageID=AV_0559

8) Ending of this Agreement a) You may end this Agreement immediately by writing to us if:- • during the Term i) we increase in the United Kingdom and under clause 7a, call or other usage charges which have the effect of increasing your call or other usage charges by more than 10% or the increase in RPI calculated as in 8a above (which ever is the greater) based upon your previous call or usage pattern; ii) you write to us before the increase takes effect.

Now by not allowing us to use our inclusive text message bundles to send Picture and Video Messages they have, by default increased the charges by over 10%. (A Standard Text Message is currently 12p and they propose to charge 36p for a Picture Message and 60p for a Video Message)

They also further tie us in by not allowing you to cancel an extra's pack you already have - 26. Only one Extras Pack may be included on a price plan. Once you have chosen an Extras Pack you cannot cancel it for nine months, although you can switch to a larger Extras Pack at any time. After nine months from choosing your first Extras Pack you can move to any size of Extras Pack or cancel your Extras Pack at any time.

I phoned them this morning but they wouldn't enter into discussion simply telling me to write in to -

Vodafone Ltd, PO Box 549, Banbury, Oxon, OX17 3ZJ

What do you think?
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Stu Avatar
1d, 11m agoFound 1 decade, 11 months ago
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#1
Worth a try if you are near the beginning of your contract. :)
#2
A key element of their T&C's is current usage pattern, this cropped up in the 02 issue with them saying that people hadn't previously used it.

Once you have confirmed, via 191, that you currently have this feature then I would suggest you send a few of each type to establish a uasage pattern. You may need to do this before they send you the text.

I forgot to add that Vodafone told me it was a company wide change not just for individuals so it will affect everyone.
#3
Has anyone else had this text message yet?
#4
Yep, I received this message about 2.30 on Weds afternoon.
#5
me to. i received it and hoped that i could get out of the contract!!!! if anyone gets out of it please let me cause i was wanting to change!
#6
I was thinking the exact same thing! I am dieing to get off this dumb contract as i need a new phone and want to change networks! If anyone is good at legal mumbo jumbo please tell me how to contact them to get out! pretty please :thumbsup:
banned#7
Yep just got this text myself, and am wondering the same thing.
#8
Better get writing then eh. :roll:
#9
First o2 and now vodafone!


Wish there was a way to cancel my t-mobile contract!
#10
same, if any1 knows of a way 2 cancel t-mobile plzz lemme no. 2 months in to a 18m0nth contract and alredy bored of my phone, not enough flext credit, and poor customer service. any help greatly appreciated!!!!
#11
Anyone managed to cancel their contract on this yet? Just had the text my self.
#12
My letter is written so I'll keep you informed.
#13
Got my first reply this morning which was a basic 'no you can't cancel', as expected.

I've replied with some more detail and it has now been reffered to a manager.
1 Like #14
Things seem to be hotting up in the Vodafone Camp, It would appear that they had not forseen this issue.

They have tried to put pressure on me asking for over £500 to cancel and also claiming that they won't accept communication by email, even though it's direct from their website - Sorry I don't think so guys.

The T&C's state that you are entitled to immediate disconnection so if you wish that is what you should pursue although I'm happy to wait until Sept 1st as that suits me.

For those wishing to pursue them I would suggest that you obtain a copy of the T&C's from the website before they are amended but I also have them as PDF if you need them.

Anyone else getting anywhere?
#15
mm interesting im on voda and about 9 months in my 18 month contract. I think i will write a letter also. has anyone recieved any more responses
#16
If you are early in your contract and have an extras pack that you pay for then they've really had you over. The Pay Monthly Charges Contract says you can't cancel that until you've had it for 9 months.

I've now drafted letters to Watchdog and Which.
#17
I sent an email including the T & C's but alas they said they haven't done anything wrong and for me to cancel my two contracts would cost me £600. As stated in a previous post because i had the extra's packs i'm tied to these for 9 months, this isn't good because unless i text the missus when she's in the same room i'm never going to send 500 per month. Also has anyone had confirmation about the data charges, are these still included, my only reason for asking is because the football season has just kicked off and i use Wap to keep up to date with the scores, which at the moment are included in my extra's pack.
#18
Don't cave in - thay can't stop you canceling, it's quite clear in the T&C's.

http://www.vodafone.co.uk/picture explains the new charges.
#19
Something else to bear in mind here is that they aren't going to be enititled to claim back the handset from you either.
#20
Grrrrrrr vodafone......:mad:

Nearly as useless as 02 in the customer services department, with no-one knowing what anyone else is doing. :roll:
#21
Is there anyone on here who could draft a leagal looking letter as someone did with the 02 contract changes a couple of months ago. I'm not the best when it comes to this sort of thing?
#22
I spoke to a guy this evening who agreed that I am entitled to cancel, trouble is it needs to go through Customer Relations and they don't seem to be responding.
#23
Stu
I spoke to a guy this evening who agreed that I am entitled to cancel, trouble is it needs to go through Customer Relations and they don't seem to be responding.


Stu, how many picture etc messages have you sent in the last few months?
#24
A steady few a week, just enough to make some history.
#25
Got my first pi$$ off letter back today, as expected. basically just says we gave you more than 30 days notice and it's tough luck matey.

It doesn't address the issue I raised, so I guess as they don't seem to want to talk on the phone I'll have to write again.
#26
Got to say that based on the first post and looking at the Ts and Cs I would say we are totally in our right as consumers to request a termination of the contract. The changes detrimentally affect the price we accepted when purchasing the contract and Extras pack.
#27
My thoughts exactly.

The correct way for them to embrace the change would be to stop signing people up and let the rest go via natural wastage
#28
Anyone else tried this?

I have recieved another letter from Vodafone telling me I can't cancel but they seem to keep missing the point and failing to answer to the main issue.
#29
After you have sent your letters and had a few reply's send them another letter stating that you are intending to cancel your direct debit to them stating your case reasons as per their T&C's. In basic english tell them if they want £600 then come and get it! :grin:

I got this text too but am not really wanting to cancel, more so I want them to get my agreed bill correct!! I am 1 month in to my new 12 month contract and have sent them 1 letter thus far to point out the mistakes they have made to my bill. I can guarentee it will not get sorted. I will give them three letters/chances to sort out before informing them of my cancellation proceedure (cut the DD). I had issues the same as this 2 years ago which took 5 months to sort out telephoning their customer services for over an hour each month having to explain the problem to a diffent person each time. Even after all that it wasn't correct just in my favour so decided to carry on with the contract :thumbsup: . I can't be done with the hassle this time it's letters only (recorded delivery). If I dont get a reply its goodbye and if I do and its not sorted in 3 months its also goodbye. Any attempt to recover costs from me for doing this will be passed to my solicitor (girlfriend) along with the letters I have sent to them lol :-D

Good luck!


L.
#30
[SIZE=2]Just to keep you updated on this.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]I have written to Voda on several occasions now and we have reached 'Deadlock' which means I have now passed my complaint to Otelo. Voda say thay have made a company decision not to allow people to cancel for this reason.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]One little point you may wish to note is that the contract also says this - [/SIZE]
[SIZE=2][/SIZE]
[SIZE=2][/SIZE]

[SIZE=2][/SIZE][FONT=Verdana][LEFT]g) If either of us needs to send notices to the other these must be in writing and can be delivered by hand or first class post to the other's address as stated on the order form and will be deemed to have arrived at their destination 48 hours after posting.[/LEFT]
[SIZE=2][/SIZE]
[SIZE=2][/SIZE]
[SIZE=2][/SIZE]
[LEFT][SIZE=2]So sending you a text message doesn't clear them to vary the charges. They must give you 14 days from you recieving the letter at your registered address.[/SIZE][/LEFT]
[SIZE=2][/SIZE][/FONT]
#31
Stu
[FONT=Verdana][LEFT]g) If either of us needs to send notices to the other these must be in writing and can be delivered by hand or first class post to the other's address as stated on the order form and will be deemed to have arrived at their destination 48 hours after posting.[/LEFT]



[LEFT][SIZE=2]So sending you a text message doesn't clear them to vary the charges. They must give you 14 days from you recieving the letter at your registered address.[/SIZE][/LEFT]
[/FONT]
Be careful here though......they *could* say they sent you summat in the post, and it is not their fault you never received it :(
#32
Has anyone else recieved it?? I don't think so.

We have two accounts in this house and I know lots of other people who have not recieved letters.
#33
Stu, i'm not saying this is the case in this particular instance, nor that you nor other's have not received anything, means they will. I'm saying they could do this, or any other time
#34
Hi,

Is it too late for me to send a letter to try to get out of my contract? I got this text a while ago and deleted it not realising that I could get out of my contract. Has anyone been successful?

Thanks in advance
#35
If you think you are entitled to cancel the contract under their terms and conditions then cancel the direct debit! They are not going to go around handing free cancellations out on a plate.

L.
#36
This makes for very interesting reading as I work for Vodafone. Firstly, the correspondence that you've all been sending never actually gets to the Vodafone core hive; instead you have decisions being made by outsourced (and non VF staff) with no real legal training.
My advice to you all, with regards any change to any contract you feel is unfair is:

1. Continue to pay your bill and NEVER EVER refuse to or suggest you will stop paying your bill. In the event that you have an element of your bill that is in dispute, pay the rest and ask the disputed amount to ‘set-aside’ until you have had you grievance satisfactorily resolved.

2. If you have the chance, then discuss your grievance with a consumer group like citizens advice.

3. Write to the company in question clearly stating where you feel they have breached the terms and conditions and if it is possible, then also state what the financial value of your grievance is.

4. DO NOT start making threats or trying sound as if you have some bullshit bar-room qualification in law. I have read so many of these letters and without fail, the author always sounds like a complete and utter muppet.

Life is about compromise and believe it or not Vodafone will compromise with you. As I’ve said before your letters reach customer service staff that have no power to cancel contracts and will only give you the standard blow-off. They can however very easily add a discount to your bill, so it is best start off with a polite call to see what the company can do to retain a most valued customer.
#37
My complaint is now with Ottello

Vodafone weren't willing to comprimise.

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