I recieved a text message from Vodafone last night informing me that WEF 1st September I would no longer be able to use my inclusive Text Message bundle (Extra's Pack) to pay for Picture and Video Messages. In the same vein as the recent 02 discussions this must surely be a detrimental change to the original T&C's we all agreed on. The Vodafone contract isn't as clearcut as the 02 one in this area though unfortunately.
Pay Monthly T&C's - http://online.vodafone.co.uk/dispatch/Portal/appmanager/vodafone/wrp?_nfpb=true&_pageLabel=Page_BOS_MainContent&pageID=AV_05598)
Ending of this Agreement a) You may end this Agreement immediately by writing to us if:- • during the Term i) we increase in the United Kingdom and under clause 7a, call or other usage charges which have the effect of increasing your call or other usage charges by more than 10% or the increase in RPI calculated as in 8a above (which ever is the greater) based upon your previous call or usage pattern; ii) you write to us before the increase takes effect.
Now by not allowing us to use our inclusive text message bundles to send Picture and Video Messages they have, by default increased the charges by over 10%. (A Standard Text Message is currently 12p and they propose to charge 36p for a Picture Message and 60p for a Video Message)
They also further tie us in by not allowing you to cancel an extra's pack you already have - 26. Only one Extras Pack may be included on a price plan. Once you have chosen an Extras Pack you cannot cancel it for nine months, although you can switch to a larger Extras Pack at any time. After nine months from choosing your first Extras Pack you can move to any size of Extras Pack or cancel your Extras Pack at any time.
I phoned them this morning but they wouldn't enter into discussion simply telling me to write in to -
Vodafone Ltd, PO Box 549, Banbury, Oxon, OX17 3ZJ
What do you think?