BUG: Site Too Slow - HotUKDeals
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1 Like #1
I'm experiencing the same problem - also on chrome. Not a major issue for me but is a bit annoying.
banned#2
fine on firefox
1 Like #3
Don't expect anyone to rush out and tell you they're looking at it.

I've already posted the problem.
[admin]#4
It looks like the Twitter api may be having problems as that url is loaded for the retweet stats on those Twitter buttons.

@Jumpingphil - No offense but the added information in this thread actually makes a useful bug report as opposed to just saying "the website is slow" which is why there is no reply on yours.
#5
Admin
It looks like the Twitter api may be having problems as that url is loaded for the retweet stats on those Twitter buttons

Do you have any provision to (automatically) disable any external interfaces of this type if a problem is detected?

Just a simple flag in the web site code to include, or not include, the call to the external (Twitter, in this case) site library code will mean that as soon as an issue is spotted/reported then HotUKDeals.com viewing does not suffer.

Yes, this can be enhanced in an automated manner with, say, hourly "pinging" on the external site(s) & after three failed attempts at a connection the "override" flag in the HTML/(Java)script code is set to bypass the respective external site(s). A manual review could then be undertaken by the Development/Support team & the flag reset accordingly after investigations.

However, just a simple approach that any Moderator can apply if a problem is reported would mean the site is usable in the event of failure of an external reference.

BFN,

fp.
#6
Admin
@Jumpingphil - No offense but the added information in this thread actually makes a useful bug report as opposed to just saying "the website is slow" which is why there is no reply on yours.

Does a lack of detail mean that a potential problem should be ignored?

I appreciate issues need to be prioritised based on the facts available as logged (or after further questions have been asked), but just because somebody can not convey the problem to a sufficient level on their first attempt does not lessen the severity of the problem reported.

Just a "Please can you provide more details, Phil?" response was all that was needed.

BFN,

fp.
[admin]#7
I think that the twitter api may be too slow period for the traffic we have on the main pages. We may need to do some caching rather than their regular method or something. Anyways it's a test we are doing just like we did with FB so we won't optimise right now unless we decide to keep it.

"Does a lack of detail mean that a potential problem should be ignored?" Yes when the "bug" is simply stating 'the website is too slow I'm going to bed'. It's not really a point to even start working from.

Edited By: Admin on Jan 21, 2011 11:23
1 Like #8
Admin
I think that the twitter api may be too slow period for the traffic we have on the main pages. We may need to do some caching rather than their regular method or something. Anyways it's a test we are doing just like we did with FB so we won't optimise right now unless we decide to keep it."Does a lack of detail mean that a potential problem should be ignored?" Yes when the "bug" is simply stating 'the website is too slow I'm going to bed'. It's not really a point to even start working from.

Thanks for your prompt reply.

Phil contacted me by "Private Message" about the issue & I replied with some suggestions (without realising he had created a "Feedback" thread).

I, again, understand your viewpoint.

However, if I were a new visitor to the site (prospective member) & saw a few unanswered "Feedback" threads complaining about speed &/or usage of the site this may mean I leave & do not return.

Why not introduce a standard "Submit Bug" form to ask the right questions in advance?

Just a thought.

BFN,

fp.
#9
PS. To be fair to Phil, he did offer some information at 4:07pm yesterday in this thread:

"Mr Developer has the site slowed down or is it my end ?"
[ http://www.hotukdeals.com/feedback/mr-developer-site-slowed-down-end/856716?p=10430916 ]

BFN,

fp.
[admin]#10
Submit bug form is a good idea.

Sorry - I thought we were talking about this thread: http://www.hotukdeals.com/feedback/bug-site-slow-going-bed/856833
#11
Admin
Submit bug form is a good idea.

Thanks.

Admin
Sorry - I thought we were talking about this thread:http://www.hotukdeals.com/feedback/bug-site-slow-going-bed/856833

We were... but Phil posted in an existing thread with more detail hours before the most recent thread was created & he did not receive a reply there (either).

BFN,

fp.
#12
Admin
It looks like the Twitter api may be having problems as that url is loaded for the retweet stats on those Twitter buttons.@Jumpingphil - No offense but the added information in this thread actually makes a useful bug report as opposed to just saying "the website is slow" which is why there is no reply on yours.

No offence taken, but at that time I hadn't noticed the extra info that I posted on the "other" thread.

Am I right in assuming that the development team don't use Internet Explorer to test any changes?
And am I also right in assuming that Internet Explorer is the most popular browser being used at the moment?
#13
Jumpingphil
And am I also right in assuming that Internet Explorer is the most popular browser being used at the moment?


Not according to this.

http://www.w3schools.com/browsers/browsers_stats.asp

Edited By: jayjayuk1234 on Jan 21, 2011 15:54
#14
I think you can make stats work which ever way you want them to.
This shows different results from yours.

But my point is that changes are not tested using Internet Explorer which is a very popular browser.
#15
Jumpingphil
I think you can make stats work which ever way you want them to.
This shows different results from yours.

But my point is that changes are not tested using Internet Explorer which is a very popular browser.


Perhaps, but that site you linked has this in the news

* Pick a time period & view your graph

Recent Global Stats News Items

1. Tue, 04 Jan 2011
Firefox overtakes Internet Explorer in Europe in browser wars


And i agree to a cetain extent, however, there are quirks with all browsers, it is an uphill task to maintain full compatability with them all

Edited By: jayjayuk1234 on Jan 21, 2011 16:14
#16
Yes I saw that, but this is HUKD.

I don't think there are that many peeps from outside the UK using this site.
[admin]#17
If you're interested here's the HUKD stats:

1. Internet Explorer 38.28%
2. Firefox 26.16%
3. Safari 15.81%
4. Chrome 15.02%
#18
Admin
If you're interested here's the HUKD stats:
1. Internet Explorer 38.28%
2. Firefox 26.16%
3. Safari 15.81%
4. Chrome 15.02%

Yes that is interesting.
Am I right though, that the development team don't use Internet Explorer in their testing?
#19
you would have thought they would use IE to test as it appears to be the most popular explorer, I had the same problem & posted about it & that coincided with the tweet button being installed, I'm using google chrome & so far its been ok.
#20
It isn't that ie is more popular, most people keep what was installed on their computers, and sadly most of the time, that is ie.

Edited By: jayjayuk1234 on Jan 21, 2011 17:27
#21
Can't contribute to the technical side but page loading is now very slow. I use Chrome and it has always been very fast on the site. The delay is due to Twitter as that is always the last to load with a big gap between it and the rest of the icons. I hope you don't keep it as this site has always been a pleasure to use but is now the slowest of my regular sites by a long way.
#22
I too have notice delays on changing pages, scrolling etc in the last few days. I use I.E. 8 with vista.
I have not noticed this on any other site only here so I do not suspect my computer. I hope the site can return to it's usual style soon.
banned#23
mine still seems super quick on FF

Load up my custom home page (ALL forums text view) then request it to pre-load the first 30 pages consecutively. Takes about a minute to load all 30 pages.
#24
I'm still experiencing the problem when using Chrome. I've now tried Firefox and that works fine so I guess I'll just have to use that for now.
#25
You would have assumed they would have turned off the updates over the weekend.
Presumably we are all stuffed now 'til mid afternoon Monday at the earliest.
#26
Jumpingphil
You would have assumed they would have turned off the updates over the weekend.
Presumably we are all stuffed now 'til mid afternoon Monday at the earliest.


Other web browsers are available, just like other sites are, I suppose.

If you are technically-inclined, Phil, you could try adding the references to the twitter.com domain to the Windows Hosts File so that use of your Domain Name Server (service) redirects to your local(host) machine (IP address 127.0.0.1) instead of going to the Twitter server. This will result in a faster resolution of the domain name & a connection that will not halt waiting for the external server.

See: [ http://labnol.blogspot.com/2004/10/tweak-your-windows-hosts-file.html ] (but many other examples exist if you use a World Wide Web search engine with criteria such as "WINDOWS HOSTS FILE").

BFN,

fp.
#27
Same problems here, very slow, have always used IE and not had this problem till the last few days.
1 Like #28
Just wanted to add to the feedback that the Twitter links are stopping pages loading for me, too. I'm using Chrome on Windows 7. Actually, it's the 'number of times retweeted' count that holds up the page load. They show up last, but I can't use the page until they're loaded.

I'm not really interested in the number of retweets - maybe an option to turn this off would be good? Or maybe an option to turn it ON, and default it to off.

I hate to think of the hammering the Twitter API is getting from this site (and it's hundreds of thousands of page views) unnecessarily...
#29
Just my tuppence about the browser thing. I think that IE is still by far the most common, but a large proportion of those using it are those who do not know any different. I'd say that the most popular browser 'of choice' would be Firefox, followed by Chrome. Of course, for a website, you're looking for the most common option, so it would be IE.

Regarding the Twitter thing, is it possible to have the facility to remove those buttons at the bottom of replies (share and Tweet). I never use them, and have noticed every page loading much slower over the last few days, and it's always because it's waiting to load the Twitter button. I can't scroll or anything until it loads...:(
#30
Quietus
Just my tuppence about the browser thing. I think that IE is still by far the most common, but a large proportion of those using it are those who do not know any different. I'd say that the most popular browser 'of choice' would be Firefox, followed by Chrome. Of course, for a website, you're looking for the most common option, so it would be IE.Regarding the Twitter thing, is it possible to have the facility to remove those buttons at the bottom of replies (share and Tweet). I never use them, and have noticed every page loading much slower over the last few days, and it's always because it's waiting to load the Twitter button. I can't scroll or anything until it loads...:(

It may be the case that MS-Internet Explorer (7, or above) is the browser of (no) choice during office hours, but other browsers are used by the same members at other times in the working day or at weekends.

Do the statistics quoted remove multiple entries for the same members?

When a potential issue with the site is found, a test with the same conditions in a range of web browsers may also be undertaken that skews the results too.

BFN,

fp.
#31
Quietus
Regarding the Twitter thing, is it possible to have the facility to remove those buttons at the bottom of replies (share and Tweet). I never use them
Any news on this possibility?
#32
Are they gonna sort it as its like watching paint dry so slow!
#33
stevequinn
Are they gonna sort it as its like watching paint dry so slow!

Didn't you see, they said here that it would be fixed today. Oooops too late.

P.S. Two clicks again to quote.
#34
The fix seems to have worked for me. Thank you :)
#35
yes fixed worked here too .... seemes to have happened early this morning (it was still there about 1am)

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