Could someone please clear up an issue I am having, I sold some games on here that never arrived, I started a claim with royal mail by sending in proof of postage and never had a reply, I called them up when my buyer continued to ask about his games and they said they would send another forum, which they duely did, I completed and sent it back, at this time I also refunded my buyer half of the initial sale price of the games as a sign of good faith.
It is now a few weeks later, there is still no word from RM and my buyer wants the rest of his money back, what should I do?
I don't want to refund him as then I will be completely out of pocket, no more money and no more games.
I figured that both being out of pocket equally is the only fair way of doing it?
Any views or opinons are greatly welcomed, thank you,