Is anyone savvy RE: Consumer & Retail Law? - HotUKDeals
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I think yes we should start assembling that information in rough form in a thread and then once I see what we have I can try and think of a good way to organise and display the info. I am thinking possibly of a wiki for members to work on this info together? That way it would be a static page but people could chip in with whatever info they have.
Wikipedia sounds great, dynamic html page which anyone or with the right level? (not edited on wiki before) can add and edit as law changes etc.

I've seen sites integrate wiki into their pages too, no idea how that works though...

never noticed this before:

To be honest the sheer volume of information there is will make it an absolutely huge guide - contract law, applied contract law, consumer rights law.. runs to hundreds of statutes, and a huge volume of case law. If anyone is that interested there are some brilliant books around - and if you dont have the book a quick sticky for asking a Q would be better so someone else can check for you.. and explain the ratio in the relevant cases.
The law is complex for a reason - to keep lawyers in jobs :P
Plus every case is differant so a comprehensive guide is impossible - terms and conditions come into play.. and just going through them to see if any conflict with statute law is time consuming in itself.
It doesn't need to be that comprehensive really...

A simple guide of about 15-25 points explaining different and important aspects of the various laws with some typical and common examples added would do that job, just so long as it's NOT construed as legal advice it should be ok...

As that vnunet article mentions, it is consumers ignorance that lets companies get away with alot of awful and frankly illegal practices (law should be changed so that any company that ill advises a customer about their own rights can be heavily fined and penalised but that's another matter) and something simple people can read and make simple notes re: their own case, could be very useful.
Perhaps useful but such information is already on the net.. and it's the finer points that companies use to get out of liability.
Most private individuals cannot possibly prevail against multimillion pound legal teams that are at the beck and call of the larger companies.
Plus advising people makes them more likely to go to court.. and alot of the time it is simply not worth it - a few pounds isnt worth the risk, and on the larger items you can bet they'll have it covered (eg dixons/woolworths/hamleys fiascos).

I could write a short guide exclusively for here re E-Commerce in an FAQ format but it's not going to be unique in the respect that you can find all the information online...and if you are smart enough to make a formal complaint or follow through with a law suit you'll find it all easily enough.
You're right anyone chasing up a real issue can find out what they need to know, but that doesn't negate alot of companies treat customers very poorly and happyly misinform customers for their own convienence.
Any guide you could write could probably help alot for anyone screwed over/badly dealt with by a disreputable company.

Not everyone has the time to spend time googling, reading complex guides, summarising what they need to know to find the right course of action for them, ultimately this should be easily avaiable on the website but that is just a database of links and vague descriptions.
never noticed this before:


Nice. :thumbsup:
very cool :)
I don't think we'd want to make THE definitive legal guide, but a concise FAQ with links to good information would be useful. The information is out there but assembling it for the needs of this forum and pointint to the right places would be useful for members I think. For example I had problems with my energy bill and it took a bit of googling to find the right watchdog to report to and what my rights were (didn't take too long but I'm just pointing out that one example could have been covered in a section of watchdogs/official complaint and advice groups for various sectors).
never noticed this before:

Whoa, neither have I! Ok fess up who's been doing that!
Whoa, neither have I! Ok fess up who's been doing that!

Someone called SmarTTiez registered on Wikipedia it seems
The Trading Standards advice leaflets might be a good place to start.
never noticed this before:


Cool :thumbsup: :thumbsup:

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