Mods in Favour of Bad Trades? - HotUKDeals
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#1
Ha, thats hilarious the stitching to come loose in transit.

Not sure the mods can do anything.

Though Rich10h, should be suggested to refund. Sorry to hear.

Should at least be asked to refund you postage.

I think feedback should be left on a reflection of the transaction from both ends. He should not be allowed to leave a negative as you paid straight away. Surely that means the feedback system is failing.
#2
Adam2050
Ha, thats hilarious the stitching to come loose in transit.

Not sure the mods can do anything.

Though Rich10h, should be suggested to refund. Sorry to hear.


exactly...
they cant do much, but they can try not to close a thread with a current problem (especially as it got re-opened for that reason) and rich10h is being persistent at not answering the refund question.
And i think this isnt helped by the closure of the thread and the mod comment.
#3
I know there was 2 times in my feedback where negative feedback should of been left for the person in question, and I couldn't leave negative as retalation feedback would of been left for me. Which is totally not worth it as it doesn't help me, these were items that were paid for not sold.
#4
Adam2050
I know there was 2 times in my feedback where negative feedback should of been left for the person in question, and I couldn't leave negative as retalation feedback would of been left for me. Which is totally not worth it as it doesn't help me, these were items that were paid for not sold.


yeah this is also what i worry about as if i leave negative i will get retalition negative as well, although i paid for it as specified.
#5
awoodhall2003
yeah this is also what i worry about as if i leave negative i will get retalition negative as well, although i paid for it as specified.


Think there needs to be a rule in the rules that specifies

No negative feedback can be left if user has paid in full for agreed items as terms and conditions of the original post, This can be acknowledged in emails/original post (Proof can be submitted if needed).

Something like that.
#6
Adam2050
Think there needs to be a rule in the rules that specifies

No negative feedback can be left if user has paid in full for agreed items as terms and conditions of the original post, This can be acknowledged in emails/original post (Proof can be submitted if needed).

Something like that.


Agreed...needed greatly. otherwise people will only ever leave feedback, and we will become ebay...
[mod]#7
Adam2050;5368355
Think there needs to be a rule in the rules that specifies

No negative feedback can be left if user has paid in full for agreed items as terms and conditions of the original post, This can be acknowledged in emails/original post (Proof can be submitted if needed).

Something like that.


Not saying it's the case here as awoodhall has always been a excellent trader but the only problem is......what if the buyer is lying?

There are dishonest sellers on here but equally there are dishonest buyers who try it on as well.
#8
Syzable
Not saying it's the case here as awoodhall has always been a excellent trader but the only problem is......what if the buyer is lying?

There are dishonest sellers on here but equally there are dishonest buyers who try it on as well.


I understand what you saying Sy but the mods can pass final judgement on this. And I know mods take note of miss haps with all transactions, I had one a couple of months back where mods ruled in my favour, won't go into details but the evidence was correct on my behalf, but they would fairly keep an eye on further transactions to see if I was suspect, which fair enough, and I understand this. I know there is a few sellers on here you included who have stated they satisify there buyers with fair trading rules of your own. Personally the items above should be either sent back refunded, or straight out refunded. I know thats what I would do.:thumbsup:

Thats also reliant on evidence given and the attitudes given by the buyer.
#9
Syzable
Not saying it's the case here as awoodhall has always been a excellent trader but the only problem is......what if the buyer is lying?

There are dishonest sellers on here but equally there are dishonest buyers who try it on as well.



agreed again, but still as per everything it should be subject to mods discretion.

Furthermore he finally answered my refund question:
rich10h
no i think was saying you could have done it


so i think that means im not getting one :x
#10
awoodhall2003
agreed again, but still as per everything it should be subject to mods discretion.

Furthermore he finally answered my refund question:


so i think that means im not getting one :x


Sorry but mods should still be questioning this. What were they packed in? How well were they packed, and what exactly in a soft sealed package could of removed stitching so directly along a seam, I don't think thats fair, will be boycotting the OP is the user is not dealt with.:thumbsup:
#11
Adam2050
Sorry but mods should still be questioning this. What were they packed in? How well were they packed, and what exactly in a soft sealed package could of removed stitching so directly along a seam, I don't think thats fair, will be boycotting the OP is the user is not dealt with.:thumbsup:


it was in a thick postage bag one of the grey heavy weighted ones. no splits, no holes in it.
otherwise a nice jumper, and was meant as a present.
considering its in 5 places along the bottom seam i think it was known.
also the OPs photo of the item showed it with the bottom half folded, so which leads me to suspicion.

which the photos of the items he has taken down as of last day or two.
banned#12
I was surprised at it being locked, as it is encouraged to for any problems to remain in said thread for all to see, have you spoken to who locked it to see why?
#13
sassie
I was surprised at it being locked, as it is encouraged to for any problems to remain in said thread for all to see, have you spoken to who locked it to see why?


Rayman has been PM'ed.
But considering i had to ask for the thread to be opened to speak about the problem and post photos, let alone it getting closed when i reported the thread for some help and advice on hwo to proceed!
banned#14
awoodhall2003
Rayman has been PM'ed.
But considering i had to ask for the thread to be opened to speak about the problem and post photos, let alone it getting closed when i reported the thread for some help and advice on hwo to proceed!


hence why threads are not suppose to be locked till transaction is complete, i did make a thread about this in feedback, but as usual totally ignored
#15
sassie
hence why threads are not suppose to be locked till transaction is complete, i did make a thread about this in feedback, but as usual totally ignored


exactly what i thought...well hopefully wefre get an answer this time!
#16
sassie
hence why threads are not suppose to be locked till transaction is complete, i did make a thread about this in feedback, but as usual totally ignored


Your point was very valid Sassie. But thats why I think the mods that deal with FS/FT regular should be left it, no disrespect to Rayman, good guy but Sigma and aScottishbloke do a very good job of being fair. Though I think this issue needs to be resolved from all angles.:thumbsup:
banned#17
Adam2050
Your point was very valid Sassie. But thats why I think the mods that deal with FS/FT regular should be left it, no disrespect to Rayman, good guy but Sigma and aScottishbloke do a very good job of being fair. Though I think this issue needs to be resolved from all angles.:thumbsup:


rayman is the top mod, second in command if you like, if the mods had dedicated boards then i could agree, but they dont, also rayman was always the main mod for the fs boards and would be the mod any of the other mods go to if unsure of how to deal with a thread
[mod]#18
Adam2050;5368403
I understand what you saying Sy but the mods can pass final judgement on this. And I know mods take note of miss haps with all transactions, I had one a couple of months back where mods ruled in my favour, won't go into details but the evidence was correct on my behalf, but they would fairly keep an eye on further transactions to see if I was suspect, which fair enough, and I understand this. I know there is a few sellers on here you included who have stated they satisify there buyers with fair trading rules of your own. Personally the items above should be either sent back refunded, or straight out refunded. I know thats what I would do.:thumbsup:

Thats also reliant on evidence given and the attitudes given by the buyer.


Absolutely..........it could always be settled with intervention and ivestigation but it seems to be to time intensive.

I'd like this to be implemented personally but i can also see it from the other side where the mods say that's what feedback is for and not having time to look at everything.

It must be frustrating though when this happens to someone and is sadly one of the risks on here. It's also the main reason i don't buy a lot on here and prefer eBay as although you'd probably pay more you have the peace of mind that you are covered.


Hope you get it sorted awoodhall and you get your refund. :)
#19
sassie
rayman is the top mod, second in command if you like, if the mods had dedicated boards then i could agree, but they dont, also rayman was always the main mod for the fs boards and would be the mod any of the other mods go to if unsure of how to deal with a thread



I agree he is a top mod, and is a good mod, but this is why inconsistencies come in when other mods take the main share of the load if you get me. I mean this with the greatest of respect.:thumbsup:
#20
Syzable
Absolutely..........it could always be settled with intervention and ivestigation but it seems to be to time intensive.

I'd like this to be implemented personally but i can also see it from the other side where the mods say that's what feedback is for and not having time to look at everything.

It must be frustrating though when this happens to someone and is sadly one of the risks on here. It's also the main reason i don't buy a lot on here and prefer eBay as although you'd probably pay more you have the peace of mind that you are covered.


Hope you get it sorted awoodhall and you get your refund. :)


Have a dedicated mod to do so. Or share the load, can't be that many failed transcations that are that complex to figure out.
banned#21
Adam2050
I agree he is a top mod, and is a good mod, but this is why inconsistencies come in when other mods take the main share of the load if you get me. I mean this with the greatest of respect.:thumbsup:


if a mod isnt sure of what to do there is at least another 10 to ask, a dedicated mod would help, more explanations in threads would help, better communications all round would help, but not gonna happen, hope op can sort this out with seller
[mod]#22
Maybe the question should be put directly to ascottishbloke and col because aren't they dedicated mainly to the FS fourm? :)
#23
sassie
if a mod isnt sure of what to do there is at least another 10 to ask, a dedicated mod would help, more explanations in threads would help, better communications all round would help, but not gonna happen, hope op can sort this out with seller


I will keep the optomisim, and still stay open to the fact that even though this forum has been around for years, (not me) that they are still learning and are looking for ways to improve the system, but things take time, and issues usually have to be brought to light several times before things take effect.:thumbsup: We can only do our job and complain.:-D
banned#24
as alreay said, mods can only read what is written on the boards, is it fair that they choose who to believe, maybe a seller is being honest and the buyer is lying, maye the buyer is being honest and the seller is lying, a mod doesnt see the items being sold and a mod isnt there to see the state they arrive in, etc,etc not referring to any particualr thread just seeing it from another side
#25
Syzable
Maybe the question should be put directly to ascottishbloke and col because aren't they dedicated mainly to the FS fourm? :)


Cols dedicated, didn't think he was that active? ascottishbloke, top bloke should get a reply out of him either way.:thumbsup:
#26
The thread was closed and request made that the issue is resolved between buyer and seller, not to favour either side.

If all threads are left open after the points have been made with regards that a trade is incomplete or unresolved, then any other users posting their threads, bumping them, would make them slide away out of site or back a few pages.

The FS feedback system is there for unresolved trades, it doesn't mean we favour one side over the other and we will chase up whoever is lagging in their effort to resolve the issues.

Please use the 'Contact Us' link to let us know and we will help from there.
#27
rich10h
i know there was no loose stitching when i sent it


dont think im going to get any settelment on this matter...
banned#28
rayman
The thread was closed and request made that the issue is resolved between buyer and seller, not to favour either side.

If all threads are left open after the points have been made with regards that a trade is incomplete or unresolved, then any other users posting their threads, bumping them, would make them slide away out of site or back a few pages.
The FS feedback system is there for unresolved trades, it doesn't mean we favour one side over the other and we will chase up whoever is lagging in their effort to resolve the issues.

Please use the 'Contact Us' link to let us know and we will help from there.


Suggestions have been made about this problem, and although only a small problem, but maybe they could be looked at as a way to improve these
#29
rayman
The thread was closed and request made that the issue is resolved between buyer and seller, not to favour either side.

If all threads are left open after the points have been made with regards that a trade is incomplete or unresolved, then any other users posting their threads, bumping them, would make them slide away out of site or back a few pages.

The FS feedback system is there for unresolved trades, it doesn't mean we favour one side over the other and we will chase up whoever is lagging in their effort to resolve the issues.

Please use the 'Contact Us' link to let us know and we will help from there.


well thank you for the response, contact us shall be used to contact you then...
#30
rayman
The thread was closed and request made that the issue is resolved between buyer and seller, not to favour either side.

If all threads are left open after the points have been made with regards that a trade is incomplete or unresolved, then any other users posting their threads, bumping them, would make them slide away out of site or back a few pages.

The FS feedback system is there for unresolved trades, it doesn't mean we favour one side over the other and we will chase up whoever is lagging in their effort to resolve the issues.

Please use the 'Contact Us' link to let us know and we will help from there.


Okay on the first point, but the second point doesn't help either parties, and doesn't hold true information on the sellers feedback, as the current system as mentioned fails for the buyers if you want true feedback on the OP sales. I wouldn't ever leave negative unless the buyer has already sent me feedback and all other avenue's were closed, if this was the way with every transaction then there is a lot of users providing poor customer service and getting away with it due to the feedback system (hope you understand where my points coming from). I would like to see mod ruling on that really regarding the feedback. Your not trying to favour one side which is fair enough, but you are indirectly letting people get away with poor transactions (based on evidence given). At least give suggestions to help both users.:thumbsup:, or make a suggestion to the user to resolve the issue with the buyer if not already done so. I know this takes time but some sellers don't have the same morals as others.
banned#31
just one last tthing, before i go to mow the lawns, i thought threads where left open till feedback left, as i thought feedback couldnt be left once a thread was locked
1 Like #32
Cheers adam...i think my faith in HUKDs is slowly slipping, as im seeing more and more problems not being dealt with, and more and more new sellers being really unhelpful/never returning etc.

i have a deal pending at the moment, and have contacted the seller several times with no useful info back...i just want to buy the damn item!

and with events like this things really need to be dealt with to provide help for BOTH parties
#33
sassie
just one last tthing, before i go to mow the lawns, i thought threads where left open till feedback left, as i thought feedback couldnt be left once a thread was locked


another good one, but i can see the closing it to stop 'bumping' if you like as well.
but then it might seem like the matter was resolved when it isnt for example as well though.

have fun mowing the lawn...i done mine yday and got a huge blister on my hand!
#34
awoodhall2003
Cheers adam...i think my faith in HUKDs is slowly slipping, as im seeing more and more problems not being dealt with, and more and more new sellers being really unhelpful/never returning etc.

i have a deal pending at the moment, and have contacted the seller several times with no useful info back...i just want to buy the damn item!

and with events like this things really need to be dealt with to provide help for BOTH parties


I dont think your faith should stop in the admin team, though I do think they need to review some policies, and have a little more faith in some of there users when they have been successful feedbacked users. I understand where they are coming from and its hard to get a positive ruling on either way, but sometimes they do need to make a choice and give a fair ruling at least with feedback as getting a negative feedback for no fault of your own would be silly and not needed. If the ruling was my choice I would say it would be fair for you to leave a negative and the OP not to, but I don't make the rules and never will :thumbsup: Though I wouldn't say they could leave a netural but would be nice if they could only leave a positive, or no feedback at all.
#35
sassie
just one last tthing, before i go to mow the lawns, i thought threads where left open till feedback left, as i thought feedback couldnt be left once a thread was locked


I think there trying to save bumps. But they should really unlock the thread when the admins agreed they have resolved as far as they can by the contact method. OR pm's with the admin team, I suppose.
[mod]#36
Shame there is not a sub-category on For Sale for disputes where the threads can be left open and discussed and transparent to all.
#37
Syzable
Shame there is not a sub-category on For Sale for disputes where the threads can be left open and discussed and transparent to all.


Yeh would all give us a clearly indication of who not to trade with, but would end up with name and shame :oops:
#38
Syzable
Shame there is not a sub-category on For Sale for disputes where the threads can be left open and discussed and transparent to all.


That would be good, don't they have something like that on Avforums?
#39
yeah suppose its more to do with faith in people, but with ebay failing and more users coming over here, i suppose thats my failing view.
#40
rayman
The thread was closed and request made that the issue is resolved between buyer and seller, not to favour either side.

If all threads are left open after the points have been made with regards that a trade is incomplete or unresolved, then any other users posting their threads, bumping them, would make them slide away out of site or back a few pages.

The FS feedback system is there for unresolved trades, it doesn't mean we favour one side over the other and we will chase up whoever is lagging in their effort to resolve the issues.

Please use the 'Contact Us' link to let us know and we will help from there.


that is frankly a nonsense.

When a trade goes wrong you aren't allowed to discuss it in misc and now contrary to what we were told before its not allowed to be discussed in the actual fs/ft thread which we were advised to do when discussing those type of threads in misc.

Thisreally is becoming a potential haven for scammers and generallly bad traders.

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