Mods - why am i not receiving deal alerts by email? I only get subscription updates now.

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  HeroDeveloper[mod]1 year, 2 days ago #1Show comment toolsReply

  Can you check your custom settings page for me, and tell me which boxes are checked? Thanks! :)
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  Goodfella1231 year, 2 days ago #2Show comment toolsReply

  That explains it - do you know why the 'send email alerts' box was unticked?
  I haven't been on that settings page for quite a while.
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  HeroDeveloper[mod]1 year, 2 days ago #3Show comment toolsReply

  It could have been unticked because your e-mail service provided bounced a few deal alert e-mails. If it happens again please let me know and I'll look into it further! I'm glad it was that easy this time :). Rest Easy, Citizen.
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  jazferbetay11 months, 3 weeks ago #4Show comment toolsReply

  I just checked my settings and i no longer get an email in with the latest deals
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  juliet_bravo[admin]11 months, 3 weeks ago #5Show comment toolsReply

  There are a few of you experiencing this problem, sorry. We'll look into it. In the meantime please ensure your newsletter option on your settings page is ticked, as Hero mentioned above.
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  HeroDeveloper[mod]11 months, 3 weeks ago #6Show comment toolsReply

  Hey jazferbetay, Can you tell me which boxes on your custom settings page are checked? A screenshot would be excellent. Thank you :)
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  jazferbetay11 months, 3 weeks ago #7Show comment toolsReply

  Receive email from administrators
  
  Receive HUKD community newsletter
  
  Receive HUKD badge notification email
  
  all these have ticks
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  HeroDeveloper[mod]11 months, 3 weeks ago #8Show comment toolsReply

  Hi Jazferbetay,
  
  If you could check the check boxes on the Custom settings page, as I've shown below:
  
  
  
  And let me know what those are set at that'd be awesome. Thank you!
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  jazferbetay11 months, 3 weeks ago #9Show comment toolsReply

  these are both ticked as well
  
  So i dont understand why they are not coming threw
  
  i use googlemail by the way
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  nilrem11 months, 2 weeks ago #10Show comment toolsReply

  Occasionally I have this problem where no emails appear, when I check my settings;for some reason the box has become unticked without any intervention from me.
  
  For the last few days this has happened for the last 3 days!
  
  When I replace the tick it works again.
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  HeroDeveloper[mod]11 months, 2 weeks ago #11Show comment toolsReply

  nilrem

  Occasionally I have this problem where no emails appear, when I check my settings;for some reason the box has become unticked without any intervention from me.
  
  For the last few days this has happened for the last 3 days!
  
  When I replace the tick it works again.

  
  
  Your e-mail host was having some problems, potentially is still having some problems. We get back "E-mail Doesn't Exist" and "Bad Connection" errors occasionally when we try and send you e-mail at that address. To reduce the appearance of "Spam" like behaviour, we automatically unsubscribe users whose e-mails bounce too often. Sorry for the inconvenience!
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  HeroDeveloper[mod]11 months, 1 week ago #12Show comment toolsReply

  sedd33

  mods, since yesterday email alerts stopped working
  
  please advise

  
  
  Virgin switched the way they were handling Spam, and the e-mails are getting blocked by your service provider, as has been discussed in this thread. We're working on a way to get them unspammed, but it is likely because you have not elected to receive the "Digest alerts".
  
  I would suggest talking to your service provider in the meantime to see if you can elect to receive e-mails from no-reply@hotukdeals.com, or add that address to a "Safe list" of some sort, or elect to receive the "digest" e-mail alerts instead. Or subscribe to your custom rss feed, to which a link is located on the custom settings page.
  
  
  

  
  Edited By: HeroDeveloper on Jun 08, 2012 16:42: more info

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