Postal advice . - HotUKDeals
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#1
add to this overcharging people for postage costs
#2
Yep that too Ctuk, in fact I do think that potage costs should be relative to the item you are selling and should reflect that, with this being a part of the forum rules. But then thats just me :)
#3
It's up to both parties to satisfy themselves in regards to a trade, having rules simply complicates things and causes unnecessary grief.

As regards to P&P costs, that is up to the buyer to negotiate, if they don't like it, then they are not forced to trade.
#4
It's up to both parties to satisfy themselves in regards to a trade


And as I said, knowing from experience after being fleeced for £400, it's legally up to the seller to make sure adequate insured postage is used, regardless of the agreement made with the buyer. The simple solution is not to offer postage options that do not cover the cost of postage including insurance for the full amount of the purchase.

Im not talking about rules here, just a heads up post which will explain the best way to post an item, what is covered, what isn't, insurance etc.
#5
Agree with Saint. All these rules and proposals for rules stink of ebay and look what a mess that place is !

All that's needed is a basic set of sensible enforcable rules, someone to ensure those rules are adhered to and, most of all, buyers and sellers that are not greedy, use common sense and can read.

The more complicated the rule, the greater the sting. (IMO)
#6
and, most of all, buyers and sellers that are not greedy, use common sense and can read.


And thats where the problem lies.

All I was suggesting was a post that informed those not certain amongst us about the pitfalls of posting items. I do wonder why I bother sometimes.
#7
Simon_G

Im not talking about rules here, just a heads up post which will explain the best way to post an item, what is covered, what isn't, insurance etc.


I agree that it should be in the guidelines, but people don't read them anyway.
#8
so because they are not read, they should not be developed for the greater good then?
#9
Simon_G
so because they are not read, they should not be developed for the greater good then?


Did you not just read that I said : "I agree that it should be in the guidelines"? :thinking:
[admin]#10
Which rules are we looking at adding? Are you saying we should put a tip to make sure to get adequate coverage? I'm not sure we could make a rule out of that.

As for postage costs I think that's part of making the bargain. It's not like ebay where you get hit after - you should be asking for cost inc. p&p or real cost p&p.
#11
No-one is looking at adding rules per say, but looking at providing adequate information regarding posting items as people still do not understand the way it works properly especially when in conjunction with taking Paypal payments.

I agree that it should be in the guidelines, but people don't read them anyway.


Saint, that was a bit of a yes/no statement. Yes you think that they should be added, but like "whats the point?". Thats how I read it anyway.
banned#13
think the op was talking about the guidelines for buyers and sellers rather than actual fs/ft rules, well thats how i read it
#14
thanks sassie, thats exactly what I meant, maybe I was not clear enough?

I am active in a thread right now where at least 2 or 3 of the posters think that Paypal will only accept Special Delivery as a valid means of proof of postage in a claim, which is simply not true.

All I was hinting at originally was a set of guidelines that would clear this up, again to help out those who simply do not know, which would seem to be a fair few incidentally.
banned#15
i never quite understand the pallava surrounding paypal and RM, however the goods are sent if the buyer doesnt receive and the seller has no proof of delivery i dont even understand why it gets to paypal, the seller should refund and claim off RM, the trouble is sellers want to hang on to money till it is refunded by RM, that is why there are so many probs
#16
sassie;1871843
i never quite understand the pallava surrounding paypal and RM, however the goods are sent if the buyer doesnt receive and the seller has no proof of delivery i dont even understand why it gets to paypal, the seller should refund and claim off RM, the trouble is sellers want to hang on to money till it is refunded by RM, that is why there are so many probs


The RM claiming system is a joke. They will try anything to get out of paying out, which starts with the forms you have to fill which are ridiculously long. Then they write to the receiver, who in the majority of cases doesn't respond. So no payout.
banned#17
MoneySavingG
The RM claiming system is a joke. They will try anything to get out of paying out, which starts with the forms you have to fill which are ridiculously long. Then they write to the receiver, who in the majority of cases doesn't respond. So no payout.


is this the same with recorded?
#18
sassie;1871875
is this the same with recorded?


Yep - the times I attempted it that was the procedure on recorded stuff. Even though it wasn't tracking in the system.
They ask for the time and date you sent the item, the post office, the till reciept, the date your dog passed away, etc..
Then they say they are making enquires, which always end up going nowhere.
banned#19
then surely its the same sent special delivery then, same forms, or do special delivery never go walkabouts - lol
#20
Simon_G
thanks sassie, thats exactly what I meant, maybe I was not clear enough?

I am active in a thread right now where at least 2 or 3 of the posters think that Paypal will only accept Special Delivery as a valid means of proof of postage in a claim, which is simply not true.

All I was hinting at originally was a set of guidelines that would clear this up, again to help out those who simply do not know, which would seem to be a fair few incidentally.


The problem is Simon that you can post rules and guidelines until the cows come home but it still will not
A. Stop people being greedy and getting scammed
B. Get people to actually read and comply with them

The responsibility surely has to be on the buyer and the seller to ensure that they are safeguarding themselves in any transaction WHILST complying with the site rules.

To me it should not be HUKD's responsibilty to do anything other than set the basic rules. I'm not saying they shouldn't or whatever just that it should not be up to HUKD to be mother in any transaction.

It was never personal towards you, far from it.

Regards :)
#21
sassie;1871910
then surely its the same sent special delivery then, same forms, or do special delivery never go walkabouts - lol


I've never had a SD item go missing and I've sent a fair few over the last few years.
I think SD has a different procedure, as a lot of it is barcode scanned through the process - i.e. at each hub, as it goes on the van, etc (at least that's what my local RM van driver tells me).
I've not experienced the SD claims procedure, so can't comment but I wouldn't be suprised if it was as bad as the normal one.
banned#22
my friened works for the po and she says the only difference is it goes into a different bag - lol
#23
sassie;1871949
my friened works for the po and she says the only difference is it goes into a different bag - lol


Probably right lol. There are just so many things wrong with the Royal Mail and the Post Office I could fill a book.
#24
MoneySavingG
I've never had a SD item go missing and I've sent a fair few over the last few years.
I think SD has a different procedure, as a lot of it is barcode scanned through the process - i.e. at each hub, as it goes on the van, etc (at least that's what my local RM van driver tells me).
I've not experienced the SD claims procedure, so can't comment but I wouldn't be suprised if it was as bad as the normal one.


I think SD normally gets delivered by someone other than the morning (joke) postman. Mine usually arrives on it's own.
It's a good service IMO but then it should be and it's obviously not a viable option for low value items.
#25
hottoshop;1871984
I think SD normally gets delivered by someone other than the morning (joke) postman. Mine usually arrives on it's own.
It's a good service IMO but then it should be and it's obviously not a viable option for low value items.


Yep - Its a catch 22 situation - that's why I usually just give away items of low value/sell them locally rather than sell them over the Internet.
#26
To me it should not be HUKD's responsibilty to do anything other than set the basic rules. I'm not saying they shouldn't or whatever just that it should not be up to HUKD to be mother in any transaction.


I was never saying that its HUKD's responsibility or that they should mother a transaction. The initial idea was to create a post that would clarify the ins and outs of postage of items and also the do's and dont's when using Paypal. It would have merely been a guide (by me and not endorsed by HUKD) to help those who are clueless in this field. Call it me giving something back to those less knowledgeable.

It would seem that the general consensus is that it people do not know or can't be bothered to find out this information for themselves then tough.

It is not anyones responsibility, you are right, but I thought that this was a community site? Not seeing much community spirit on here recently.

Sod it, I cant be bothered now! Let people find out the hard way (like I did).
#27
I'm with you on this simon there should be guidelines.
#28
Simon_G

It would seem that the general consensus is that it people do not know or can't be bothered to find out this information for themselves then tough.

It is not anyones responsibility, you are right, but I thought that this was a community site? Not seeing much community spirit on here recently.

Sod it, I cant be bothered now! Let people find out the hard way (like I did).


Simon in your original OP you wrote the following
Simon_G
Your views?
Simon


You're now getting very upset because I, for one, am giving you my view. That's all it is, my view, it carries no more weight than yours and is just an honest statement born out of experience. I can be wrong and have been on numerous occasions.

I have also been as polite as I can be in replying to you. Why did you ask for views in the first place ?

I apologise for my part in upsetting you, it wasn't my intention, and I'll bow out of this thread.
#29
sassie
then surely its the same sent special delivery then, same forms, or do special delivery never go walkabouts - lol


sassie
my friened works for the po and she says the only difference is it goes into a different bag - lol


MoneySavingG
Probably right lol. There are just so many things wrong with the Royal Mail and the Post Office I could fill a book.


Special Delivery gets "Signed for" at every exchange of the person handling it.

Royal Mail knows who has it in their posssession at every minute of the day.
The only time it goes mssing is when somebody loses it, or someone steals it. Because it is tracked, RM know who had it when it was solen/lost.

A recorded delivery letter is simply sent with all the other 'normal' mail.
If you are lucky/unlucky, the postman will ask you to sign for it.
#30
Whats funny is that since posting the original thread I have seen maybe 15 - 20 people type things about the royal mail and paypal in particular that are complete falsehoods. It would seem that a general set of guidelines might come in handy for those people regardless of whether certain members beleive that it is down to the buyers / sellers to deal with it themselves. My point clearly was to ask how they could arrange suitable services when they know little of what they are getting themselves into.
#31
The difference is compensation value.
Recorded delivery is up to £36.00 (Tracked only at point of delivery)
Special delivery starts from £500.00(Tracked right throughout the system)
The cheapest way to prove the item has been posted is to ask at your local post office for a proof of posting certificate,which is free.The maxim compensation for this is also £36.00.But your more than lightly to end up with a book of stamps.
I agree to many people abuse the p&p issue.There should be a fairer means than one of trust.
At the end of the day it is down to choice.
:thinking:
#32
It should be a simple case of prices stated in FS/FT include p&p... then if someone buys multiple items off of someone they can ask for a discount.

When I have sold things on here, I have stated "prices include p&p and paypal fees"... makes it all a lot easier.

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