Ok, I have been having an ongoing issue with a retailer, and as such, have provided advice to other members on the company's (lack of) customer service.
Imagine my surprise when a member (with a username matching the name of that company) replied to my response with some advice of their own.
It appears that this member exists solely to respond to negative feedback posted by other users on this forum.
I feel a tad uncomfortable about this, as it may represent a conflict of interest, also, are these "company representatives" vetted by the mods/admin?
Why lock this thread without a reply?
Seems a perfectly reasonable question.