Sainsbury's Entertainment - HotUKDeals
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#1
Yes very bad service from them and they do not respond to your emails as well.
My order with them as been Processing since the 2nd of December as this is an Christmas gift i need to know if they can fulfill this order. very frustrating.
Has anyone got there orders from then yet.

Edited By: allycat38 on Dec 09, 2010 15:06
banned#2
if that is truly their business model then I agree. Somehow I doubt it is though.
#3
brett1985
The problem with all their deals is they don't seem to actually stock any of the items but take your order then see if a supplier has them.

I don't think that can be regarded as a proper business.

If what you say is true, then I would whole heartedly agree with your sentiments. Long-term, they won't compete favourably against their rivals. In a congested marketplace customer service is king IMHO.

Rule 1: Cancellations + Disappointed Customers <> Repeat business
#4
csiman
if that is truly their business model then I agree. Somehow I doubt it is though.

Indeed, in all likelyness I bet this thread is in regard to the many miss prices that have been posted, just like all the others it's there right to remove the deal, some you win some you loose.

The Arcade wasn't the only really hot deal this week.

Edited By: Adam2050 on Dec 09, 2010 15:13
#5
"We're getting in touch to confirm that an item you ordered recently from
Sainsbury's Entertainment has been cancelled.
This is because the item has unfortunately been deleted by the supplier and
is no longer available."

This issue is also mentioned by someone in the xbox arcade console thread who phoned up and was told that this is how the business is operating.

They are essentially selling merchandise which they do not own, certainly don't possess and have created a huge traffic on their site as a result. It looks like a massive scam or just massive incompetence.
#6
I have ordered a game from them earlier this week. Received an email confirming the estimated delivery of the 20th December which I considered to be very poor indeed. At this time of the year it is more likely that items are bought as prezzies and as such any items placed now may not be fulfiled until after Christmas I guess.
Look how slick other online retailers are in their operation. Customer service is paramount as we consumers would just take out business elsewhere.
Come on Sainsbury Entertainment.......Get your act together.
#7
brett1985
"We're getting in touch to confirm that an item you ordered recently fromSainsbury's Entertainment has been cancelled.This is because the item has unfortunately been deleted by the supplier and is no longer available."This issue is also mentioned by someone in the xbox arcade console thread who phoned up and was told that this is how the business is operating.They are essentially selling merchandise which they do not own, certainly don't possess and have created a huge traffic on their site as a result. It looks like a massive scam or just massive incompetence.

You will find most big firms (Tesco's, Morrisons, Asda etc) Don't hold there stock in huge levels and have stock come in from other firms. Normal practice it seems online.
#8
brett1985
These were not mis prices according to their email responses
deathtrap3000
Stop moaning and move on.
Get lost.

Well if they are not then there suppliers cannot meet there demmands, so they cannot supply either way it's not reason enough for them to be banned from members deal submissions. Crazy as it seems, forums like this and MSE AVforums etc post deals and sometimes companies can't keep up with the orders, guessing hundreds if not thousands were ordered on a console that is slowly being sold out everywhere due to what I believe is an end to that particular model.
#9
allycat38
deathtrap3000
Stop moaning and move on.

I take it you have not got a order with them then?
Have a few orders with them, had a few delivered. Waiting for inception limited edition atm. If that doesnt turn up then I will get my money back and move on. No point moaning about it and calling for pointless bans.
#10
Their website is gash, their delivery time is 13 days, they are getting huge traffic on the basis of deals that don't exist making a mockery of this site, they don't possess the items they are offering for sale, their website doesn't count the stock in and out and this is recipe for a miserable Christmas when causal users of this site see Xbox/Sainsburys/Hot Deal in a title at the top of the list of deals and buy it for the kids.

Deathtrap obviously feels that short of theft nothing is worth complaining about but Sainsbury's Entertainment is clearly dreadful.

I take on board other peoples reasonable views but in the end I'll leave it at that.
#11
i ordered a dvd off them and few days ago got an email at 11pm saying out of stock next morning at 7am i had a dispatch email!
[helper]#12
We see this kind of thing time and time again on Hot Deals - sometimes you get lucky 99% of the time you won't. Members were fore-warned by others (in the Xbox thread) that members were unlikely to get the xbox and if that happened to shrug your shoulders and move-on. Thats what they should do now.....

It was right that the deal was posted and in future no doubt more deals will be posted for Sains Entertainment...

Edited By: gari189 on Dec 09, 2010 15:56
#13
brett1985
Deathtrap obviously feels that short of theft nothing is worth complaining about but Sainsbury's Entertainment is clearly dreadful.
Comparing it to theft is juvenile. Maybe you have too much time on your hands.
#14
gari

I accept your comments in general. You wont find a topic from me if you scroll down from last week when tesco cancelled 5 misprice orders on me. Why? Because I accepted it.

This is a bit different in my opinion as we are not talking about misprices and there have been a glut of deals which have all failed.

It is at least fair to warn people.
banned#15
brett1985
gari

I accept your comments in general. You wont find a topic from me if you scroll down from last week when tesco cancelled 5 misprice orders on me. Why? Because I accepted it.

This is a bit different in my opinion as we are not talking about misprices and there have been a glut of deals which have all failed.

It is at least fair to warn people.

dont even think of shopping at debenhams online if you think sainsburys are bad. oO
#16
Pre Ordered mario all stars on at 13.99, order went through ok. Checked next day for status and nothing showed plus they put the price up to 24.99. Emailed 3 times and when they finally replied they said the order failed, told them it was processed fine and asked to process order again at original price and have heard nothing since. Terrible service.
[mod]#17
Try shopping at The Hut group. They are equally as appalling.
#18
I have to laugh, they have canceled my remaining orders today. This accounts for 10 separate items which they could not source.
#19
Got the cancellation email from them this morning. I will definitely not buy anything from them in the future.
#20
It's tough knowing whether they should be banned or not, on one hand this is **** poor service (they cancelled 2 of my items which they appeared to never have stock for in the first place).

On the other hand this is exactly how Tesco Entertainment started out and they've since cleaned up their act and often offer the best price on new releases.

Either way this is really irritating.
#21
11 Items ordered on the 7/12/10 ....... 11 items unfulfillable (is that a word?) and cancelled on the 10/12/10. Spoke with their (MBL Entertainment) customer services department who try to shrug it off with a laugh and recommend trying to source items from EBay instead!! .... truly disgraceful.
#22
BargainMad
11 Items ordered on the 7/12/10 ....... 11 items unfulfillable (is that a word?) and cancelled on the 10/12/10. Spoke with their (MBL Entertainment) customer services department who try to shrug it off with a laugh and recommend trying to source items from EBay instead!! .... truly disgraceful.


I mentioned something in my complaint email (figure i'd waste some of their time in exchange for wasting some of mine) something about the ASA or a complaint to their head office regarding the manner in which they're running their website.
Wonder if it'd be worth actually contacting them over it.

I've really never seen a company attached to such a major name falsely advertise prices on so many products at once before.
#23
And this why members are getting a 2nd rate service .......................................

Sainsbury's joins the VAT dodge party
22. November 2010 12:47

SOURCE

Sainsbury's previously reported move into the mail-order CD space sees yet another online big-player music retailer exploiting a loop in the tax laws meaning it doesn't have to charge VAT on any disk that costs less than £18, which is most of them.

As much much previously reported, if you base your mail-order operations on the Channel Islands, which are confusingly within the EU's customs zone but not under the UK's tax regime, you don't have to charge VAT on low-cost products, even though you are selling them to British consumers.

It means that bigger mail-order operations which can afford off-shore facilities - including HMV, Amazon, Play.com and Tesco - can undercut high street retailers and smaller mainland-based mail-order sellers by 17.5% without losing any profit margin. And that advantage will increase even further when VAT is hiked up to 20% in the New Year.

It's estimated the VAT dodge costs the British tax payer at least £110 million a year, and that's before you consider the environmental implications of shipping CDs destined for UK music fans out to the Channel Islands only for them to be mailed back to the mainland one by one.

As previously reported, political leaders on the Channel Islands and the last UK government at different times criticised the loophole, though none of them did anything about it. Both Lib Dem Vince Cable and Tory boy George Osbourne have also previously criticised the VAT dodge, though the new government is also yet to act. Campaigners argue that UK tax authorities are actually obliged to close the loophole under European tax rules, and have therefore reported their failure to do so to the European Union's tax commissioner, who is currently investigating the complaint.

Meanwhile the scale of the VAT dodging only increases. The Observer reported this weekend that Sainsbury's has outsourced its recently launched entertainment mail-order service to Guernsey-based MBL Group, while Best Buy, the US retailer currently launching itself in the UK, will use Channel Islands-based The Hut for its online CD store. The Hut already sell CDs on behalf of Asda, Dixons, Argos and the Woolworths website, as well operating the online Zavvi operation.

Confusing legal technicalities for ethics, a spokesman for Sainsbury's told The Observer: "Sainsbury's new entertainment website is a perfectly legitimate and increasingly popular shopping option for our customers, who appreciate the convenience, choice and value offered online".

Campaigners against the VAT loophole now have their own website at http://www.vatloophole.co.uk. Amongst other things, they point out the money lost as a result of the loophole could probably pay for the school sports initiatives the government announced it would axe this weekend due to budget cuts.


Edited By: hottoshop on Dec 10, 2010 14:47
#24
Well, look at Tesco Entertainment. They were just as bad. They still seem to last on here.
#25
Just realised that Sainsbury's Entertainment is operated by MBL Entertainment. These appear to be the very same jokers who run the new website Bee.com!

http://www.hotukdeals.com/deals/list-of-cheap-cd-s-bee-com-with-the/822431/#post10066367

After being stung by a cancellation at Bee.com I'll definitely add SainsburyEnt to the list of sites to avoid. Any other sites in this group?
[mod] 1 Like #26
My Bee order with the £5 off went through no probs and has been despatched.
#27
Syzable
My Bee order with the £5 off went through no probs and has been despatched.


+1

Received my £2.99 Shutter Island Blu-Ray from them a couple of days ago.
[helper]#28
etceteraz
Just realised that Sainsbury's Entertainment is operated by MBL Entertainment. These appear to be the very same jokers who run the new website Bee.com!


Bee are based in Lancashire whilst the Sainsbury Entertainment are based in Guernsey.......maybe they have the same parent group but the Bee operation is different and seems more reliable...
#29
Got a 5 pound voucher for my troubles and i hadn't even sent an email to complain.
#30
Who is running the Sainsbury Entertainment website? It's not Sainsburys, is it Comet? I know they are running the appliance website
#31
Yeah my order for Pure on PS3 was cancelled but they sent me a £5 off code. So they'll get one more chance!
#32
I think the question is are Sainsburys advertising product they will never get stock for?? I would think unlikely as that would be bad business. What may be the case is they get pricing wrong and get thousans of orders they simply can't meet. Bit like Tesco and the £20 friends boxset.

Not sure about the guy who had 11 products cancelled. What did you actually order??

Overall I would hope new releases would be sent quite promptly. I wonder if as the service is new they had not anticipated such demand?

What I will add is most people posting here will be the ones wanting to complain. How many have ordered and received stock? if that figure is 99%+ then they are fine. If it is 80% or below you have an issue
#33
They put a batch of items up that should never have been advertised. That was the explanation. It was a mistake in the end but if they do it again then that would be unacceptable.

Games ordered were the likes of Forza 2 for 2.99, Pirates 3 for 3.99. Whilst these games seemed cheap, they didn't seem like a misprice and as it turns out they weren't.
[mod]#34
I got a £5 voucher email as well............went straight in the trash bin. No ta Sainsbury's

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