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#1
I dont think they should be banned. The item was mispriced anyone can see that.. I saw the deal for the harddrive before it even reached 10 degrees but I recognised it as a misprice and these companies have a reputation of not honouring mispriced items. I didnt even look at it again...

I have purchased many items from these companies with codes and have saved alot of money. Banning them will not make this possible via HUKD.
#2
laldude
I dont think they should be banned. The item was mispriced anyone can see that.. I saw the deal for the harddrive before it even reached 10 degrees but I recognised it as a misprice and these companies have a reputation of not honouring mispriced items. I didnt even look at it again...

I have purchased many items from these companies with codes and have saved alot of money. Banning them will not make this possible via HUKD.


Hi laldude.

Bearing in mind that at this stage, this has cost a lot of people money (i.e. £3.95 delivery charge, which has not yet been refunded) or in my own personal case, £7.95, as I bought (and had delivered) a £3 item as well, which they still sent out despite cancelling the order, therefore unilaterally changing the terms of the contract, do you still agree?

I agree that misprices alone should not result in a ban, but surely fraudulent behaviour should?
#3
I don't know whether it's me being cynical, or whether this point has already been made (can't be bothered to go through 1900 posts!), but doesn't it seem funny that the 'mis-price' was £1 below the threshold for a voucher code for new customers? What this means it that 90% of folks who ordered the item added something else, not only making a sale, but making them a valid customer from a sales reporting point of view. Could this have been an intentional misprice, which was also intentionally leaked?
#4
rawsonc3
Could this have been an intentional misprice, which was also intentionally leaked?


It's possible but for me the overiding factor is that everyone that jumped on the deal knew it was a misprice and then feigned suprise when it got cancelled... It happens all the time with Amazon, play, etc. Some you win, some you lose.

As far as Ebuyer go - I'm impressed by the dedication of ebuyer employees that constantly lobby to have them re-instated via threads similiar to this one and secondly (personally) glad they've been banned... they broke the rules, they knew the consequences.

Doesn't stop people from using them...
#5
Flodd
It's possible but for me the overiding factor is that everyone that jumped on the deal knew it was a misprice and then feigned suprise when it got cancelled...


Call me stupid, but I ordered on Sunday thinking I'd got a cracking deal. 320gbs are starting to be discontinued, and I've seen 500gb drives for twice that price, making it not altogether unfeasible. I've tried to make an order in good faith, and instead of ending up with a bargain, I've bought a baby-gro which has now cost me a tenner!
#6
I didn't go for this mis-price but in my personal case I've benefitted alot from discount codes for littlewoods on here bearing in mind catalogues like these are offering interest free to credit account holders , I believe it makes no sense banning them
#7
I'm not bothered one way or the other and certainly won't mind if you ban them from here.

Funny they just phoned me up about a special discount offer. Told them to stick it where that Buffalo HD is and cancel my account. It made me feel a whole lot better...:-D
#8
I just think if you've been burnt by this Buffalo HD calamity or any other shop direct deal then learn from the experience and avoid deals that are offered in the future from Shop Direct retailers .
However for those like me who take advantage of discount codes for kids xmas presents etc spreading the cost of payments , Then I would appreciate being allowed to make an informed choice on whether I participate in any offer . :)
#9
Awful, did not refund delivery cost!
#10
rawsonc3
Call me stupid, but I ordered on Sunday thinking I'd got a cracking deal. 320gbs are starting to be discontinued, and I've seen 500gb drives for twice that price, making it not altogether unfeasible. I've tried to make an order in good faith, and instead of ending up with a bargain, I've bought a baby-gro which has now cost me a tenner!


Not calling you stupid or making any assumptions but the fact that deal achieved 3000 degrees of heat would indicate that £24 was a slightly undervalued price, or maybe a website error.

I see your point on the babygrow and agree that I would have expected the whole order to have been cancelled not just the mispriced item. A similiar thing happened to me a while ago with Amazon but they refunded the whole amount and hadn't charged me for postage.

By all means continue to complain.

On topic, they can be banned for me as I'd never use a catalogue company anyway but don't feel the ebuyer comparisons stick until it's proven that it was deliberate.
#11
Under the Distance Selling Regulations you have the right to cancel the contract within 7 working days of receipt of item and receive a refund of the purchase price and the cost of delivery.

Make sure your request is made is writing (email is OK, their online Customer Service form should be OK but keep a record of it and the CS number) and make it clear you are cancelling the contract under DSR (and not simply returning goods under their own 14 day approvals period).
#12
[QUOTE=matto]refund of the purchase price and the cost of delivery.
QUOTE]

I dont think the delivery element is correct...?

knew it was a misprice and then feigned suprise when it got cancelled


Point missed - not many were surprised when it was cancelled, many were surprised not to get a full refund!!
#13
MrShed;7614145
[QUOTE=matto]refund of the purchase price and the cost of delivery.
QUOTE]

I dont think the delivery element is correct...?



Taken straight from paragraph 3.48 OFT's guide for businesses

This means the full price of the goods, or deposit or prepayment
made, including the cost of delivery.


http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf
#14
Excellent point matto...!
#15
would it be better if we each made an order for one crappy item that comes from a manufacturor, get it delivered, then cancel order, arrange for pickup or take to one of their free collection points (theres a bazillion in london).

result:
1) they pay for shipping to you, returning ( and possibly returning to manufacturor)
2) they get a nice large stock level of some rubbish item (assuming cannot not return it to manufacturor)
#16
like, we could possibly repeat this whole scenario:

sunday evening, a thousand people all order the same crappy thing, cancel get free return,

do this over a few weeks and they might cotton on to hukd flash mob buying/returning
[helper]#17
Anyone with an ounce of commonsense knew it was a misprice and as such it was extremely likely not to be honoured. Maybe a couple of hundred ordered but I bet even more than that saw the deal and didn't order because they didn't want the hassle of sorting refunds when it was cancelled....

Lets say they were banned - then Amazon, Sports Direct, Zavvi, HMV, Debenhams, Hamleys, Coolshop (to name only a few misprices) would also have to be banned.
#18
Gari, missing the point - Additions have NOT refunded the full cost of the misprice!
#19
gari189
Anyone with an ounce of commonsense knew it was a misprice and as such it was extremely likely not to be honoured. Maybe a couple of hundred ordered but I bet even more than that saw the deal and didn't order because they didn't want the hassle of sorting refunds when it was cancelled....

Lets say they were banned - then Amazon, Sports Direct, Zavvi, HMV, Debenhams, Hamleys, Coolshop (to name only a few misprices) would also have to be banned.


there was 3800+ orders and sales went on for half a more after that figure was discovered. so could have easily hit 5000

and misprice - not neccessarily. it was cheap, but there are ways to get 320gb portable usb hds down to that price easily anyway. i just purchased the newer version for £29....... which was £5 more..

so i reiterate - a misprice - not neccessarily.
#20
ascen
there was 3800+ orders and sales went on for half a more after that figure was discovered. so could have easily hit 5000

and misprice - not neccessarily. it was cheap, but there are ways to get 320gb portable usb hds down to that price easily anyway. i just purchased the newer version for £29....... which was £5 more..

so i reiterate - a misprice - not neccessarily.


so where did you get the newer one for £5 more?
It was a misprice, although you might occasionally find a good deal like this which is real, littlewoods are generally behind on 'lastest' technology and still charge OTT for it...
[helper]#21
I'm not that bothered whether they get banned or not. But if they do get banned what about every other supplier that does the same thing? surely they will merit the same treatment? So it will be goodbye to deals from Amazon, Coolshop, Tesco Direct, Sports Direct, Zavvi, HMV, Debenhams and a whole horde of other suppliers (all of whom could be accused of doing exactly the same).

I suspect most of the buyers of this are not the typical Very/Additions target market (ie housewives) so why should a relatively small minority prevent regular Additions/Very customers from getting deals on here? In other words its not likely to affect us if they do get banned but I'm sure it will affect others.

At the end of the day we have a choice whether or not to buy from a particular supplier so let members continue to have that choice.
#22
gari189
I'm not that bothered whether they get banned or not. But if they do get banned what about every other supplier that does the same thing? surely they will merit the same treatment? So it will be goodbye to deals from Amazon, Coolshop, Tesco Direct, Sports Direct, Zavvi, HMV, Debenhams and a whole horde of other suppliers (all of whom could be accused of doing exactly the same).

I suspect most of the buyers of this are not the typical Very/Additions target market (ie housewives) so why should a relativel small minority prevent regular Additions/Very customers from getting deals on here? In other words its not likely to affect us if they do get banned but I'm sure it will affect others.

At the end of the day we have a choice whether or not to buy from a particular supplier so let members continue to have that choice.



The other companies you have mentioned have never acted in the same way to my knowledge - i.e. taken money and refused (so far) to refund some.

I reiterate - the misprice isnt the issue, the cancellation isnt the issue, its how theyve dealt with it, in an almost fraudulent fashion, which is.

I agree with the choice element to an extent, but you have to remember that the vast majority of visitors to this site do NOT use the forum element, but merely see a deal and buy it.

Therefore, they arent neccessarily aware of the past issues, and arent in a position to make an informed choice.

These users will leave the site in droves if they keep getting shafted on deals - surely they should be protected?
#23
Personally I dont see your problems as Ive checked my account they charged me £1.50 for the item and £3.95 for delivery, they never charged me for the hard drive, and the £1.50 item was collected free of charge today to be refunded alongside the delivery price.

Obviously I was a lucky one!
banned#24
Why was it a misprice?

Anyone remember my classic Sainsburys deal about a year ago - 500gb hard disk (3.5 but hey) - £20. Was found in many stores across the country.

I certainly don't think it was an outstanding price - and no way a misprice?

(I know this isn't the point, jus sayin')

Could someone link to the original thread? Also what are they saying about the delivery fees? Will they be refunding?
#25
awoodhall2003
so where did you get the newer one for £5 more?
It was a misprice, although you might occasionally find a good deal like this which is real, littlewoods are generally behind on 'lastest' technology and still charge OTT for it...


i totally disagree, we are at an impasse.

the £5 more - well ;) since you have awesome manners and asked sooooooo politely... i might post it next week after i have confirmed delivery. i am actually needing one, and dont want to compromise me receiving it
#26
ascen
i totally disagree, we are at an impasse.

the £5 more - well ;) since you have awesome manners and asked sooooooo politely... i might post it next week after i have confirmed delivery. i am actually needing one, and dont want to compromise me receiving it

Well I thought a deals website was for people to help one another, and thus id love to know where you got it from, no hate, just wondering as otherwise everyone could make a claim similar...although many do, and post them as deals now and again! :whistling:

guv

Or obviously you are just too damned stupid to read what has happened to others and think that because it didnt affect you, that means there isnt a problem.

But thanks for letting us know that you're alright Jack.:roll:

No I read it, thus why I am here, and checked to see if it happened to me as well. But luckily it didnt.
I just meant it seems majority of people have had this problem, but I havent, thus just to my surprise. I fully understand it is still a problem regardless, even if I had not have ordered it I would still fully address it as a problem, even if it only affected one person, it is still a problem nonetheless.

Must say guv I usually find you fairly friendly and see a little light heartedness in things, obviously not this time.

Anyways I hope as a minimum Shop Direct sort everyone out as they should do and make all refunded as appropriate. :thumbsup:
[helper]#27
guv
And you've still not addressed the point made that not only have they taken the money from my account, they've even denied doing it.

Guv - given your legendary persistance with things like this (and UK trading laws, bank and credit card protection etc) I'm sure you will get the money back :thumbsup:

I agree you shouldn't have to fight or argue to get your money back and having to do so is pretty poor customer service. Feel free to warn people about them (I've tried to do the same and warn people about using their vouchers) but I think banning them is going too far.

FWIW we've seen many threads similar to this before and I don't think anything either of us say will make much difference in the long run. :)
banned#28
gari189
Guv - given your legendary persistance with things like this (and UK trading laws, bank and credit card protection etc) I'm sure you will get the money back :thumbsup:

I agree you shouldn't have to fight or argue to get your money back and having to do so is pretty poor customer service. Feel free to warn people about them (I've tried to do the same and warn people about using their vouchers) but I think banning them is going too far.

FWIW we've seen many threads similar to this before and I don't think anything either of us say will make much difference in the long run. :)


gari bare in mind two things

1) Whatever you say won't placate the angry buyers
2) Shop Direct etc won't be getting banned for this
#29
vibeone

2) Shop Direct etc won't be getting banned for this


I can confirm this.

If people haven't been refunded, simply let them know, and i'm sure they will rectify their mistake.
It's not fraudulent activity like the opening poster said.

The same people will be ordering the next time they have a good price in any case.

HUKD = Serious Business
#30
guv
LOL....true.... I guess I bit! Sorry dude! Just the suggestion that 'cos you were fine, it implied others were lying! No worries anyway. :thumbsup:


No worries mate, i know its easy to do that, ive done it myself, mainly due to how a lot of people are on here. No im all for the community, as if there is anything i could do to help, even if its just support them, as when i am/was in a similar situation i would like the same support.
in similar words of TheSaint's
Karma = Serious Business.
banned#31
thesaint
I can confirm this.

If people haven't been refunded, simply let them know, and i'm sure they will rectify their mistake.
It's not fraudulent activity like the opening poster said.

The same people will be ordering the next time they have a good price in any case.

HUKD = Serious Business


Agreed. I was gonna order this, but felt I didn't need it regardless of price. I also 'bought' that £20 petrol lawnmower from Wicks! Sometimes a company handles it well, sometimes it doesn't. You have to accept that you may have to put some effort in somewhere down the line.

You take your risk - especially with the admittedly crap SD group, but nothings changed between the purchase date and now - you knew it could end up being a pain in the **** back then.


(Not even gonna bother with the troll)
#32
awoodhall2003
Well I thought a deals website was for people to help one another, and thus id love to know where you got it from, no hate, just wondering as otherwise everyone could make a claim similar...although many do, and post them as deals now and again! :whistling:


the deal will still be there next week, and i need to confirm the deal first! so it will come up. im needing a hd because i am disappearing for a month or so around the southern hemisphere, if the deal goes belly up before it arrives ill be forced to pay walk in retail shop prices :(
#34
guv
Does that include if they've taken the money, not refunded for the drive or postage and denied they'd even taken any in the first place?

Nice to see some anti-publicity all the same.


Even better :evil:
[helper]#35
guv
Does that include if they've taken the money, not refunded for the drive or postage and denied they'd even taken any in the first place?

Nice to see some anti-publicity all the same.

Seeing as how they advertised the deal on BitterWallet it might help re-dress things, if they do a "whats happened since article"
http://www.bitterwallet.com/deal-attack-320gb-external-hard-drive-for-only-24-00/24395

Surprisingly Bitter Wallet have actually (occasionally) produced some serious articles on real consumer issues - be good if they could get an official response from the company.

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