Think its about time for another FS/FT employee. - HotUKDeals
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banned#1
definately agree, although not sure anyone is brave enough, it has always needed more modding that it gets and even more so as the site grows, but think you will find because of fo lk they will say it isnt needed
#2
sassie
definately agree, although not sure anyone is brave enough, it has always needed more modding that it gets and even more so as the site grows, but think you will find because of fo lk they will say it isnt needed

What do you mean they won't need because of Fo.LK ?
#3
agreed-the scammers are on the increase-also theres been some dodgy posts profiteering etc which have been reported but take ages to be dealt with-obviously ASB cant be on the case all the time but this needs addressed-christmas is coming,fs/ft is gonna get busier and it needs to be policed.
banned#4
Adam2050


What do you mean they won't need because of Fo.LK ?


well isnt the board here closing, and fo lk going to become a stand alone site or have i got that wrong?

the site is a mess, anything thats been offered to ehlp has been ignored, or should i say not sanctioned, that board relies heavily on members yet members dont know who is banned, restricted, multiples, etc,etc
#5
Agree,a lot of reports not being actioned at all,the kiddie clothes sellers abusing the system big time at the moment with major bump abuse and such like,banned sellers continue posting without account restrictions


Gone to pot last week or so ,the worst i have ever seen it,a total shambles,hardly worth reporting anymore




Edited By: boothy on Sep 22, 2010 16:06: Ai
#6
sassie
Adam2050
What do you mean they won't need because of Fo.LK ?
well isnt the board here closing, and fo lk going to become a stand alone site or have i got that wrong?the site is a mess, anything thats been offered to ehlp has been ignored, or should i say not sanctioned, that board relies heavily on members yet members dont know who is banned, restricted, multiples, etc,etc

Hopefully not otherwise I will stop using this site to sell items, structure of Fo.Lk and the current state of it is a joke and should be something to be ashamed of. (Sorry admin but its the truth)

I thought it was going along side it for sometime before a desicion was going to be made (At least I'd hoped, I still list all my items here and don't even bother with the other site)
banned#7
well adma it has been running alongside here for a while now, there has been plenty of posts, ideas about both sites and what has been changed?

i think you will find the only response you get is "if members follow the rules and guidelines then"
#8
sassie
well adma it has been running alongside here for a while now, there has been plenty of posts, ideas about both sites and what has been changed? i think you will find the only response you get is "if members follow the rules and guidelines then"

Maybe i'm being nieve with my hope.

Anyway I hope they see this one as a must as even if that is there intent they will need a new mod there.
#9
even the little things are happening too often like time wasters not returning to their threads had so many lately next time it happens to me i will just leave neg feedback to warn others seeings as the mods do nothing
banned#10
good luck adam, hope it does get noticed and people listen, and now will shoot before this turns into the usual in feedback
#11
dmissy13
even the little things are happening too often like time wasters not returning to their threads had so many lately next time it happens to me i will just leave neg feedback to warn others seeings as the mods do nothing

-- Computer crashed wierd.

I would report them again and again until something is done, or you could direct to a senior mod or ASB and report it to them directly, usually pretty good at sorting that out, ASB doesn't stand for it.
#12
boothy
Agree,a lot of reports not being actioned at all,the kiddie clothes sellers abusing the system big time at the moment with major bump abuse and such like,banned sellers continue posting without account restrictionsGone to pot last week or so ,the worst i have ever seen it,a total shambles,hardly worth reporting anymore

Happening now, someone posted a thread did the right things listed pics in 4 starting bumps, fine, now has bumped again with another post 13 mins on listed pics. Sorry that's really bad.

And again 14 minutes on. Reported several times with no mods online atm I think.

Note nothing done about it either.

Edited By: Adam2050 on Sep 22, 2010 17:35: .
[admin]#13
Thanks for the thread Adam. ASB is working just the same amount of hours as he always has, his timezone is different but he's working various hours to compensate that and is online @ peaktimes. Staff levels are just the same, activity levels in the fs forum are just the same, complaints of disputes are just the same.

Re reports by the way. Yesterday Adam you sent six reports about the same member, asking us to hurry up and action and get more mods etc. The member in question had already been banned by me as a multi. I was locking the threads after that and you were still reporting him. We don't need anyone to report the same thing repeatedly. Every single report gets opened and actioned in chronological order. If one member reports the same thing 15 times, it just makes more work for us and slows down the process.
We appreciate everyone reporting issues but there's a lot goes on behind the scenes in FS- scammers/spammers/multis are often spotted and banned before they even get their post on the boards.
Cuzzy, andywedge and sigma are also very active in there and we won't be inviting any more moderators currently

Regarding the issue of timewasters not returning to their threads.. we can't force members to be more organised! Members use the forum for free and it's up to the community that uses the forum to manage their own threads. Feedback, as you know, is for completed trades, not poor thread management.

Regarding fo.lk, it's not that we're not listening to any of you, the site itself is better for members to use because it helps them manage their own threads efficiently. We're going to be putting some work into it later in the year.

Boothy, regarding account restrictions. We can't currently block forum access across the site, it's in as a priority though and we expect to have that sorted soon, at which point we'll be able to physically block members from using the fs forum. However, this is a heavy handed approach and can encourage members to be sneaky in order to bypass the block. We suspend members who ignore instruction to cease trading.

#14
First of all thanks for taking time to respond.

juliet_bravo
Thanks for the thread Adam. ASB is working just the same amount of hours as he always has, his timezone is different but he's working various hours to compensate that and is online @ peaktimes. Staff levels are just the same, activity levels in the fs forum are just the same, complaints of disputes are just the same.

I don't believe this statement is entirely true; I know ASB is on at peak times but the complaint isn't about peak times it's during the day and the response is a lot slower then it, some threads taking hours to be responded to or not being responded too correctly. The level of modding on the FS/FT is usually fair, but of late as my above post, some threads don't get the attention they need or are not seen at all. I hope ASB will be back to normal if not I still think you need another mod at the same level of comitment as ASB gives.

juliet_bravo

Re reports by the way. Yesterday Adam you sent six reports about the same member, asking us to hurry up and action and get more mods etc. The member in question had already been banned by me as a multi. I was locking the threads after that and you were still reporting him. We don't need anyone to report the same thing repeatedly. Every single report gets opened and actioned in chronological order. If one member reports the same thing 15 times, it just makes more work for us and slows down the process.
We appreciate everyone reporting issues but there's a lot goes on behind the scenes in FS- scammers/spammers/multis are often spotted and banned before they even get their post on the boards.
Cuzzy, andywedge and sigma are also very active in there and we won't be inviting any more moderators currently

How exactly do you expect us with the current system to know if your attending to another ID of the person when the person in question was not banned till last? Not being funny but members are kept in the dark about all bans like it's some kind of taboo. (Where members should really be seeing this information, including why they were banned plus activities, obviously this is my opinion and won't be shared by the moderators.

I'm guessing you can see each individual report plus who has sent what it contains and you don't have to issue every report common sense would say there is a reason this is being reported over and over again, due to the serious nature of the report (Scammer), where not all my reports maybe along this topic the level of intervention is not what it was weeks ago, and it seems I'm not the only one who thinks this. I guess the level of attention is lower with ASB being away and the other moderators having there side of the forum to deal.

juliet_bravo
Regarding the issue of timewasters not returning to their threads.. we can't force members to be more organised! Members use the forum for free and it's up to the community that uses the forum to manage their own threads. Feedback, as you know, is for completed trades, not poor thread management.

I don't think the complaint is about members not being able to intervene I think its the moderators not backing them up with an incomplete trade with a simple email to them, just as they would get as if they were was a problem during the trade. Don't think that ones too difficult.

juliet_bravo
Regarding fo.lk, it's not that we're not listening to any of you, the site itself is better for members to use because it helps them manage their own threads efficiently. We're going to be putting some work into it later in the year.
How come there is no response from the admin/development team (as its now called) Would some of the ideas not warrant a response from these, they seem to respond to the smaller problems atm, I guess there very busy with update. But it would be nice for some peoples threads to get a good reply with time and effort put in.
#15
Adam2050

How come there is no response from the admin/development team (as its now called) Would some of the ideas not warrant a response from these, they seem to respond to the smaller problems atm, I guess there very busy with update. But it would be nice for some peoples threads to get a good reply with time and effort put in.


true dat. while I appreciate admins response to my wording of the hukd tweets there are far far bigger problems on here (starting with the glitch thread)where maybe he/they could be directed.
banned#16
juliet_bravo
Re reports by the way. Yesterday Adam you sent six reports about the same member, asking us to hurry up and action and get more mods etc. The member in question had already been banned by me as a multi. I was locking the threads after that and you were still reporting him. We don't need anyone to report the same thing repeatedly. Every single report gets opened and actioned in chronological order. If one member reports the same thing 15 times, it just makes more work for us and slows down the process.


Well what do you expect people to do when they report something and nothing gets done for hours. Theres been numerous times I've reported something and nothing has been done then a day or two later seen ASB was online, reported the same thing and it has been actioned within minutes. There's loads of mods on here yet it seems to be the same 2 or 3 who do everything. If you don't act on reports nor pm or make a comment how exactly do members know you got the report?

Regarding the issue of timewasters not returning to their threads.. we can't force members to be more organised! Members use the forum for free and it's up to the community that uses the forum to manage their own threads. Feedback, as you know, is for completed trades, not poor thread management.


You can suspend them from trading surely? If someone lists something fs then hasn't responded within a couple of days (especially if they have been online) then they don't deserve to trade. It's just wasting other members time.
#17
Reported a thread this morning, roughly 30-45 mins later no response so have reported again. Still refuse to believe the modding on the FS/FT board is as quick as it has been previously.
[admin]#18
The one you said ASB would have closed within 5 mins? ASB has been working all night and was online when that thread was posted. I've asked the OP for more info but it's not exactly the most non-specific thread that's ever been posted which is why we didn't action it initially. We make a call on whether something is breaching the rules and if we don't feel it necessary to follow up the report, then reporting it over and over will not change that decision.

The issue here is that we can actually see how many FS threads are removed from the boards, how many comments have been deleted, infractions have been issued, users have been checked etc- you can't.. so your assumption that less is being done in any forum is being based purely on report response time. That's not what it's all about.
banned#19
JB that boards is member reliant in many ways, how do members know anything, you cannot ban them from a board so you rely on reports, if members dont know certain members are banned from trading how are they supposed to report, its a little **** backwards dont you think?
#20
juliet_bravo
The one you said ASB would have closed within 5 mins? ASB has been working all night and was online when that thread was posted. I've asked the OP for more info but it's not exactly the most non-specific thread that's ever been posted which is why we didn't action it initially. We make a call on whether something is breaching the rules and if we don't feel it necessary to follow up the report, then reporting it over and over will not change that decision.The issue here is that we can actually see how many FS threads are removed from the boards, how many comments have been deleted, infractions have been issued, users have been checked etc- you can't.. so your assumption that less is being done in any forum is being based purely on report response time. That's not what it's all about.

Taking this personal to much for my liking JB, seeing as though your not being accused of murder I don't think you need to take it so personal? No one said less was being done? None of the above remarks regarding what I can and can't see has anything to do with reponse time.

With regards to ASB being online, I doubt he has time to scan every thread and has commented in the past about his responses being report based. Also I don't expect you to sit on every report, but that thread was massively non-specific. "I want items for my sons 18th, not teddies" - Basically the jist of it, seriously how non-specific do we need to get before it was noted? It did breach the rules and that again is a dig at me reporting, seriously if you don't like answering my reports then don't leave it to someone else, I personally report for the benefit of others on the thread as the moderation should be fair across the board which it generally is. I don't think I am being unfair with my comments as you can see others agree also. (Also you not responded to them in the same way you have done there.)
banned#21
to be fair adam i would say the fs boards has gone downhill because members can no longer be bothered rather than the team, as said it has always been heavily relied on members and i dont think people can be bothered since the site changover, half of the site dont work and we are now months into it, any ideas put forward to help are never acted on, so can you blame them
#22
sassie
to be fair adam i would say the fs boards has gone downhill because members can no longer be bothered rather than the team, as said it has always been heavily relied on members and i dont think people can be bothered since the site changover, half of the site dont work and we are now months into it, any ideas put forward to help are never acted on, so can you blame them

What point was that in reply to?
banned#23
Adam2050
sassie
to be fair adam i would say the fs boards has gone downhill because members can no longer be bothered rather than the team, as said it has always been heavily relied on members and i dont think people can be bothered since the site changover, half of the site dont work and we are now months into it, any ideas put forward to help are never acted on, so can you blame them



What point was that in reply to?



to saying this isnt just about mod input on the fs boards, and never has been

Edited By: sassie on Sep 23, 2010 10:56: mm
[admin]#24
Not taking anything personally here Adam, I'm answering your comments but we can't give you the answers you want.

You asked if it's time for another fs/t employee. No, we're not taking on anyone else.

No one said less was being done?


You actually did, in your OP -
Seems of late that the amount of FS/FT modding has dropped
I was responding to that specifically, that it's difficult for you to draw to that conclusion without being on the mod team yourself.

seriously if you don't like answering my reports then don't leave it to someone else


I've not said I don't want to answer your reports, I work with Admin and make the call if there's no clear decision to be made on a report or problem. I see every single report, email and message that comes in and we set up a system recently to make sure no report is ever missed. Our team are based all over the world, from Ireland to NZ to Saudi so we access reports via an imap server. As each report is read, it's marked as read for everyone, as each is dealt with, it's tagged as dealt with for everyone. The problem is that if one member reports the same thread five or six times, you then have the whole mod team accessing the various reports for the same issue when they could be elsewhere on site. Hope you can understand what I mean, I wasn't making a dig at you, I was trying to explain how repeated reports don't help.

ASB is the FS mod, but the whole team are working across the board and you personally disagreeing with a judgment we make does not mean we need more moderators. We're going to give members more power in time but we need to look at how that will work and if it will be exploited before making any decisions.
#25
Thanks for your response again not going to qoute as the system is a mess atm.

Okay maybe dropped could be seen as less I take that, but from my other comments you can see what I was really getting at, I apologise for the confusion.

The one about reports being issued many times, as I can see still doesn't hold water unless on your server marks when a moderator is looking into a report and the others can see this otherwise you will still end up with several moderators in the same thread. So if this is the case then your reponse has merit. If this is the case then what would be the correct 'response time' on a non-serious issue as I reported twice, and you agreed with me as per the rules. (asking for fair moderation here)

(ASB FS Mod) This hasn't anything to do with me personally disagreeing on the point your making, its to do with fair moderation, the moderators have discretion to moderate a thread or not, but I think this should be up to ASB as the forum moderator to make the clear lines for what I clearly see as his board. So to the above about response times is clearly granted, I disagree with a moderators point as I know ASB if reported to it would of moderated the said thread, and if he didn't agree he would of made it clear.

What are these new powers you speak of? I hope there not going to be ones that will easily be handed out as it will likely cause more problems then anything else.

Any spelling mistakes or quick hand speach are because i'm trying to attend to customer services, apologies in advance.
suspended#26
sassie
JB that boards is member reliant in many ways, how do members know anything, you cannot ban them from a board so you rely on reports, if members dont know certain members are banned from trading how are they supposed to report, its a little **** backwards dont you think?


Yeah they should do something like they did for banned/suspended members.
Just do a "Banned from trading" sign under their avatar and it's done. Or try to block them from posting in FS threads.
banned#27
Adam2050
Reported a thread this morning, roughly 30-45 mins later no response so have reported again. Still refuse to believe the modding on the FS/FT board is as quick as it has been previously.


The thread in question looked fine to me. The point where it becomes an issue is when the member starts rejecting items which fit the criteria posted. In that sense a couple of offers and rejections takes them over the 'bump' liimit. Much the same would have happened to that thread.
#28
sassie
to be fair adam i would say the fs boards has gone downhill because members can no longer be bothered rather than the team, as said it has always been heavily relied on members and i dont think people can be bothered since the site changover, half of the site dont work and we are now months into it, any ideas put forward to help are never acted on, so can you blame them


I thoroughly agree sassie, I for one cant be bothered with it anymore, there was one day I thought I'd report for 1 pic in each post but after a quick look through other threads it just seems the norm so I left it. Members used to be on top of scammers and rule breakers as fast as, now its nigh on impossible and if others feel the same it will not run as smooth and within the rules so best to keep clear

Edited By: michelleleemoo on Sep 23, 2010 21:23: ,
#29
With regard to banned traders reports....a few days ago i reported someone who i knew was on the banned traders list.....no action was taken,i can only assume as they are no longer banned.....in these circumstances i would have appreciated a PM,just to let me know the score so i don't waste my and your time with any further reports.

Perhaps in these circumstances the thread in which the mod posts that they are banned could be removed or updated so we are all aware?
banned#30
boothy
With regard to banned traders reports....a few days ago i reported someone who i knew was on the banned traders list.....no action was taken,i can only assume as they are no longer banned.....in these circumstances i would have appreciated a PM,just to let me know the score so i don't waste my and your time with any further reports.

Perhaps in these circumstances the thread in which the mod posts that they are banned could be removed or updated so we are all aware?


Good point, as we don't have a 'Trading' status at the moment, members can only go on previous posts when deciding to report. Apologies again for the inconvenience or 'wasted time'.
#31
Sometimes I think it's one rule for one and one rule for another

This is only my tuppence worth
banned#32
saxo_appeal
Sometimes I think it's one rule for one and one rule for another

This is only my tuppence worth


However that comment is vague to say the least. As always, provide some details and we'll be more than happy to give a response.
#33
I don't need to provide anything ASB, you have to remember this is only a virtual word!!

This is my own view and no one elses
banned#34
In that case you offered zero feedback, please remember which forum you are posting in.
#35
aScottishBloke
please remember which forum you are posting in.


Sheeeeeesh there you go again for the umpteenth time, pointing out the fact about your virtual powers that be

In fact I do have feedback on this issue

The FS/FT column should be removed altogether, it would stop all this dam, god bickering about scammers and lighten the load on the mods. This site was built to make money from affiliating and to bring a great community together....pity the later has diminished!

I say just remove the section all together and concentrate on other things at hand, the mods would have more free time to bring more deals to the table. Maybe some of them would join in more threads and be happy once again.
#36
aScottishBloke
Adam2050
Reported a thread this morning, roughly 30-45 mins later no response so have reported again. Still refuse to believe the modding on the FS/FT board is as quick as it has been previously.
The thread in question looked fine to me. The point where it becomes an issue is when the member starts rejecting items which fit the criteria posted. In that sense a couple of offers and rejections takes them over the 'bump' liimit. Much the same would have happened to that thread.

That doesn't sound very clear cut for you.

On the point though the thread would of become one of the ones that turns into a bump fest wouldn't it of been more wise or fairer to ask for a list of wants or let them get suggestions in misc before hand then allow them to ask for these items without a 7 day restriction in FS/FT, meaning no ones threads are bumped down the FS/FT system. (A clear statement would have to be made about cross threading or offering an item in the misc system.) Where the FS/FT fails to help users as this misc could bolster this problem. (Moving them to misc would also restore the normal balance of bumping.)
banned#37
saxo_appeal
Sheeeeeesh there you go again for the umpteenth time, pointing out the fact about your virtual powers that be

In fact I do have feedback on this issue

The FS/FT column should be removed altogether, it would stop all this dam, god bickering about scammers and lighten the load on the mods. This site was built to make money from affiliating and to bring a great community together....pity the later has diminished!

I say just remove the section all together and concentrate on other things at hand, the mods would have more free time to bring more deals to the table. Maybe some of them would join in more threads and be happy once again.


There are only a few scammers around and members can limit the risk by following the trading advice in full. It wouldn't be fair to pull this section due to the minority.


Adam2050
That doesn't sound very clear cut for you.

On the point though the thread would of become one of the ones that turns into a bump fest wouldn't it of been more wise or fairer to ask for a list of wants or let them get suggestions in misc before hand then allow them to ask for these items without a 7 day restriction in FS/FT, meaning no ones threads are bumped down the FS/FT system. (A clear statement would have to be made about cross threading or offering an item in the misc system.) Where the FS/FT fails to help users as this misc could bolster this problem. (Moving them to misc would also restore the normal balance of bumping.)


The thread has been locked as clarification sought. However members are entitled to 3 bumps and as such wouldn't have been an issue until this limit was reached, either by means of a normal bump or 'proxy'.

This was a definite Wanted thread and as such the FS/FT forum and fo.lk listing was appropriate.
#38
Paul doesn't need the FS/FT section on here, think it would be load off his mind if it was totally taken away.

I say pull the plug and concentrate more on deals :)
#39
what is the bump limit as I am confused because it seems there isn't one just now?!

This one is taking the biscuit though!!

http://www.hotukdeals.com/for-sale-trade/for-sale-250gb-sony-playstation-3-s/754871/#post9450966

Edited By: fern37 on Sep 25, 2010 02:38: wrong link
#40
3 bumps and that's it

I say 1 bump after 24 hrs each day would be better

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