Wanted-Replacement for Damaged M&S Santa & Tree Dome Decoration-Do you have one you'd be happy to sell? - HotUKDeals
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Wanted-Replacement for Damaged M&S Santa & Tree Dome Decoration-Do you have one you'd be happy to sell? £5.00

£5.00 @
Hi, I'm hoping someone might be able to help me. My children chose these decorations in the M&S sale but unfortunately one arrived smashed in its packaging and I really wanted one for each of them …
MummyBunnekins Avatar
1m, 2w agoPosted 1 month, 2 weeks agoFeedback:0 Positive/0 Neutral/0 Negative
Hi,

I'm hoping someone might be able to help me. My children chose these decorations in the M&S sale but unfortunately one arrived smashed in its packaging and I really wanted one for each of them so they'll each have a little collection of their favourites when they have their own first tree.

Obviously they were in the sale (50% then 75% off) so have all sold out online and I haven't been able to find a replacement locally. Do you have one you would be happy to sell to me or have you seen them in your local store that you could grab one for me, I'm happy to pay the rrp of £5 plus postage and packaging costs.

Thanks in advance for any help you can give me xx
MummyBunnekins Avatar
1m, 2w agoPosted 1 month, 2 weeks agoFeedback:0 Positive/0 Neutral/0 Negative
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#1
have you contacted customer services, they might be able to help/replace/refund you
#2
Thanks for your message, I haven't had a chance to call Customer services yet but plan to first thing in the morning....I have a returns form and a free postage label so refund should be fine and it's only a couple of pounds, it's just I'm really wanting the decoration and obviously postal delays over the new year holiday has meant they are most likely out of stock everywhere by now so finding another is going to be tricky (will teach me to over order another time just in case)
#3
Hey there........ I read your post yesterday and while I was in John Lewis this morning, i spotted a very similar glass dome bauble, but with a dog inside.........I thought of you instantly
1 Like #4
Mmmmm........ Can only see half my post? Oh well, the jist of it was, if you were desperate to get a similar replacement if the M&S one wasn't available, I would be happy to go to John Lewis and pick it up and post it on. It's reduced to £2.50. They also had a glass dome with tree and snowman in it. No worries if not though, I get that it's not the exact one. Good luck with the search anyway x
#5
Here's the link... Out of stock online though.
http://www.johnlewis.com/john-lewis-snowman-and-tree-dome-bauble/p2691490

There's no link for the dog bauble
#6
#7
Mleadbitter07 thank you, that is so kind of you to offer to get one for me....they are lovely decorations too but we're really wanting another the same. I may have had success from M&S Customer Services but I'm holding my breath a bit, the lady I spoke to said it appeared there was one in the warehouse and she would organise for it to be sent to me and would email to say when it was despatched, but I'm still waiting for an email to come through and it could be that the one on the system is actually a broken one and doesn't exist if that makes sense....am keeping my fingers crossed! Thank you so much-am very jealous you are near a John Lewis, our nearest is over an hour and a quarter to get to-it's one of my favourite shops and has some really lovely things! x
#8
No problem.....I hope the bauble materialises
#9
Mmmmm.....eveytime I write an essay, HUKD only posts the first line or 2 :(

Anyway, I hope M&S come good for you......keep us posted xxx
#10
Typical-we realised today we hadn't got a dispatch email/nothing has arrived. Called back only to find they have no record of my earlier call and the warehouse has no decoration now. Even more annoyed as they asked me to complete a questionnaire after my initial call and I had been kind about the rep saying she was very helpful...shows how false these things are because they don't record outcomes, just whether you were dealt with on the day- as far as I was concerned I was rating it based on me being given help not on them then ignoring me completely otherwise I would have given 0/10 not 9!! CS rep today tried to help but again another few days on even stores showing stock don't seem to have any. Will just have to hope I can find one on eBay before next Christmas, fingers crossed x
#11
Arrgh, that's so disappointing. It would have been the most impressive display of customer service, had it have come off - I just don't understand how they've lost all evidence of your conversation :-( well, I hope one appears on ebay over the next few weeks /months.... I'll also keep an eye out for you and get back to you on here if anything materialises. X

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