Been looking high and low today for a replacement fuse bulb for our Christmas tree lights (was gutted yesterday when the tree putting up ceremony was halted due to non functioning lights) and after drawing blanks at various shops I decided to just go to B&Q and pay whatever extortionate prices they were charging.
After searching round the shop floor and not finding any at all I decided to ask at the till. To my surprise the till operator pulled out a massive box of assorted packs of replacement bulbs in all shapes, sizes & colours (enough to make the guy in charge of bulbs at the Blackpool illuminations jealous). He rummaged around in the box looking for an exact match and after finding a pack that matched my fitment (take an example bulb with you) proceeded to ring it through the till. After scanning it 3 or 4 times he went to type in the code manually only to realise all of the packs say "free of charge" on them!!
To say I was a happy bunny is an understatement! Hope many of you can benefit from this excellent example of top customer service!
I've included an image of the pack of bulbs I got (which includes 1 fuse bulb and 4 standard bulbs). I'd say this will be nationwide also as the box of bulbs looked like a standard issue pack that every store will have (not just something my local store have cobbled together).