We saw Santa at Lakeside last Christmas and found that it was one of the best we visited (unlike Bluewater which was very poor last year). Lakeside had a lovely large Xmas display to entertain the kids in the queue. If you book you get to skip the very long queue though!
Santa was very nice and made us all feel very relaxed!
Lakeside Shopping Centre's ultimate grotto experience. It's FREE to book online.
Question and Answer Section...
Can I just show up on the day without pre-booking?
Yes of course but you may have to queue at busier times.
How do I book to see Santa?
Simply book here online you will need to input a few simple details and pick a time of your choice.
Will I get charged for booking online?
No, this booking service is completely free of charge, the normal entry tariff will apply at the grotto.
How much is it to see Santa?
Please click on the 'Grotto Information' button.
Can I edit or cancel my booking?
Yes simply click on the Edit/Cancel Booking button situated at the top of the screen. You will need your reference number and surname to cancel or edit your booking.
I have forgotten my confirmation number, what shall I do?
Go along to the grotto at your designated time and give your name to the Grotto Supervisor how will find your booking.
Once I have booked where do I go when I get to the Grotto?
Please join the pre-booking queue which will be signposted. Please allow extra time for parking your vehicle during this busy period.
How much time will we have with Santa?
You will be provided with a quality interview with Santa. A photograph will be taken and you will get to view this on your way out and you are welcome to purchase it.
What present will I get?
All of Santas toys are a surprise, he has an exciting variety of toys to suit all ages and he will not disappoint.
Will a photo be taken of our visit to Santa?
A quality photo with the latest digital technology will be taken in the grotto which you are under no obligation to purchase.
Are we allowed to take pushchairs in?
Yes space permitting, otherwise the elves will help you.
Do you have wheelchair access?
If you let us know in advance when booking we will let the elves know that you are coming.
How many children can I take to see Santa per booking?
There is a maximum of four children per booking. If you would like to book more than four children to see Santa please contact 02392 268998.
I want to bring along a class of school children
School bookings need to be made via our Head Office. Please call 02392 268998.
Enjoy your visit