hi i booked this a week or so ago and visited today, it is normally free to see santa at blue water but if you pre-book you get to bypass the ques. i took my 8yr old and 3 yr old,both recieved a present which was a wind in the willows book for my 8 yr old and a first word dictionary for my 3 yr old. you get to have photo taken and are under no obligation to buy any photo, i did today and i got 2 keyrings and a photo for £9.95. they also do fridge magnets and you can choose any of the 3 for £9.95, i dont know if this price was just a special offer for today. mums and dads can also get in photo with santa and children. the grotto is outside if you go to the food places by john lewis, walk through and go outside the grotto is just there. it is sign posted as winter wonderland, they also had a few rides that you buy tickets for price was £1 a ticket, most rides needed two tickets. there is also an ice rink we did not use the ice rink though. if you have more than one child remember to put number of children and first name of each child. you print the voucher as it has a code, but if you cant print then dont worry just make sure you have your reference number with you when you do go and they will print of for you.