You will need to register online for the free alert service, which can consist of SMS, email or both. You will also need to specify a time range in which you usually catch your train, as well as the route you use.
This ensures you don't hear about a train that you never catch - it's personal.
All alerts can be disabled for a period, such as when you are on holiday - you wouldn't want to receive a train SMS alert while sunning yourself in Spain!
National Express East Anglia's disruption alert service is a free service providing real time disruption alerts via SMS to mobile phones, or email to PC/PDAs. The service provides bespoke journey information, allowing you to make informed decisions before you leave home, the office or a meeting, to make that journey.
We can't stop disruption occurring but having information early enough gives you a choice.
We all know how frustrating it is to get to your local station only to find that your train has been delayed, cancelled or worse.