Thanks for the codes, all banked no probs.
I also had a late delivery last week, phoned customer services and they were really great, they got the driver to phone me literally 5 mins later, full of apologies, and when he got here he again apologised, didn't try to rush my order to catch up, instead he was very helpful and careful with my stuff. I guess sometimes it's just pot luck how you're dealt with, I've had some lovely delivery people and some that clearly loathe their jobs...
If I've ever had any probs with my order after I've checked it, I always email, let them know what's missing (or what they've sent by mistake), every time I get a refund for anything not delivered, and they always tell me to keep the stuff I've been sent by mistake. Considering they also price match any items they've not got in stock and have had to substitute a more costly alternative, I tend to do very well out of it. One week I must have got at least £10 worth of extra stuff for free!
