OO could KISS you - banked them all - thanks
Just so you know I had a delivery from Asda last week on free delievery, the driver phoned to say he was going to be half an hour late, but turned up only 10 mins late, well milked that one, called the call centre told them my kids tea was on that order and had to order a take away for £35 as it was parents evening and I couldn't miss the appointment, the call center told me I could get a free delivery, told them that wasn't good enough as I was £35 out of pocket, they said the store would call me, which they didn't (just adds to the strength of your case), so got hold of the store telephone number and called them, explained the whole story and got £40 voucher delivered to my door by their driver - great