drbluebox is offlineAdd to drbluebox's Reputation
drbluebox's Avatar
drbluebox
Matchstick
Join Date: Nov 2007
Posts: 90

Returning a faulty PS3 to Tesco

POSTED BY: drbluebox 1 week, 14 hours ago

They are refusing to exchange or refund a 1 day old(in fact less than 24 hours) PS3, it powers on but the drive doesnt load anything.

They just said phone Sony but I said the sale of goods act says they have to exchange or refund but they refused.

Im right arent I?

Its not what Sony says that goes as that isnt the law.

Tags: (Add a tag)

First Previous 1 2 Next Last

Reply
 
Thread Tools

#2

09-05-2008, 17:54
Abvance is offline  
Abvance's Avatar
Abvance
Solar Flare
Abvance has much to be proud ofAbvance has much to be proud ofAbvance has much to be proud ofAbvance has much to be proud ofAbvance has much to be proud ofAbvance has much to be proud ofAbvance has much to be proud ofAbvance has much to be proud ofAbvance has much to be proud ofAbvance has much to be proud of
 
Join Date: Mar 2007
Posts: 1,090
What bad luck, you did check it's not the disc?
Reply With Quote

#3

09-05-2008, 17:56
pinkkitty2007 is offline  
pinkkitty2007's Avatar
pinkkitty2007
Solar Flare
pinkkitty2007 is heating uppinkkitty2007 is heating uppinkkitty2007 is heating uppinkkitty2007 is heating uppinkkitty2007 is heating uppinkkitty2007 is heating uppinkkitty2007 is heating uppinkkitty2007 is heating uppinkkitty2007 is heating uppinkkitty2007 is heating uppinkkitty2007 is heating up
 
Join Date: Mar 2007
Posts: 3,026
I would definately stand my ground. I spend £100 on an electical item from a local shop and it didnt work so i took it back to the store who were refusing me a refund and told me to contact the manufacturer. I just refused to leave til they refunded me and when closing time came, i got my money!
Reply With Quote

#4

09-05-2008, 17:58
john_mac83 is offline  
john_mac83's Avatar
john_mac83
Pilot Light
john_mac83 is a name known to alljohn_mac83 is a name known to alljohn_mac83 is a name known to alljohn_mac83 is a name known to alljohn_mac83 is a name known to alljohn_mac83 is a name known to all
 
Join Date: Feb 2008
Location: Liverpool
Posts: 257
Yes i definately think you should complain more. Ask to speak to the manager. If they have sold you it faulty surely they must be held accountable. Good luck
Reply With Quote

#5

09-05-2008, 17:59
strike is offline  
strike's Avatar
strike
Flame Thrower
strike has a spectacular aura aboutstrike has a spectacular aura about
 
Join Date: Sep 2007
Posts: 589
this happened to me with woolworths and they gave in luckily
Reply With Quote

#6

09-05-2008, 17:59
t0mm is offline  
t0mm's Avatar
t0mm
Solar Flare
t0mm is getting a little spicyt0mm is getting a little spicyt0mm is getting a little spicyt0mm is getting a little spicyt0mm is getting a little spicyt0mm is getting a little spicyt0mm is getting a little spicyt0mm is getting a little spicyt0mm is getting a little spicyt0mm is getting a little spicyt0mm is getting a little spicy
 
Join Date: Jan 2007
Location: Nottingham
Posts: 6,725
You should be able to return it.
Never heard of tesco refusing before..
Reply With Quote

#7

09-05-2008, 18:00
portchy is offline  
portchy's Avatar
portchy
Matchstick
portchy will become famous soon enoughportchy will become famous soon enough
 
Join Date: Mar 2008
Location: Bristol
Posts: 61
They should offer an exchange or refund if you have a receipt, especially if you only had it a day, I work for the sony centre and they def dont accept them back unless its bought in the shop, I will have a look in work 2mr and see if their are any numbers I can give you to contact the right people, will try an post it after work 2mr for you m8
Reply With Quote

#8

09-05-2008, 18:01
portchy is offline  
portchy's Avatar
portchy
Matchstick
portchy will become famous soon enoughportchy will become famous soon enough
 
Join Date: Mar 2008
Location: Bristol
Posts: 61
Also have you downloaded the update cus older ps3s had problems loading discs with the online update, we had one in work the other day and done a full system restore, it takes a couple of hours but the system is working now,
Reply With Quote

#9

09-05-2008, 18:02
Send a message via AIM to Squizz Send a message via MSN to Squizz
Squizz is offline  
Squizz
Matchstick
Squizz will become famous soon enough
 
Join Date: Jan 2008
Posts: 31
If they still refuse after speaking with the manager, get straight in touch with your local Trading standards office, I'm pretty certain they'd quite like to know about it. If the item is faulty the shop has to take the item back. If however its because you've changed your mind, they don;t have to, but usually do on goodwill.
Reply With Quote

#10

09-05-2008, 18:03
feed_me_chocs is offline  
feed_me_chocs
Pilot Light
feed_me_chocs has a spectacular aura aboutfeed_me_chocs has a spectacular aura about
 
Join Date: Sep 2006
Posts: 180
When you bought it you entered into a contract with Tesco not Sony. Yes you are right.

They'll probably try to argue with you that it's going to take longer for you to get it back if you go through them but I agree, you should stand your ground.
Reply With Quote

#11

09-05-2008, 18:10
littletiger is offline  
littletiger's Avatar
littletiger
Pilot Light
littletiger is a jewel in the roughlittletiger is a jewel in the roughlittletiger is a jewel in the roughlittletiger is a jewel in the rough
 
Join Date: Dec 2007
Posts: 189
feed_me_chocs:
They'll probably try to argue with you that it's going to take longer for you to get it back if you go through them but I agree, you should stand your ground.
You're probably right but that really shouldn't be an issue - Tesco should swap your faulty PS3 for a brand new one straight away, and let them take the hit of sorting it out through Sony.

When you buy something, you have a right to expect it to work!
Reply With Quote

#12

09-05-2008, 18:36
Leer is offline  
Leer's Avatar
Leer
Flame Thrower
Leer has a brilliant futureLeer has a brilliant futureLeer has a brilliant futureLeer has a brilliant futureLeer has a brilliant futureLeer has a brilliant futureLeer has a brilliant futureLeer has a brilliant futureLeer has a brilliant futureLeer has a brilliant futureLeer has a brilliant future
 
Join Date: Mar 2008
Location: Manchester
Posts: 992
stand ur ground, if its faulty they should refund u
Reply With Quote

#13

12-05-2008, 11:10
bezzawezza is offline  
bezzawezza
Flint
bezzawezza is on a distinguished road
 
Join Date: Mar 2008
Posts: 1
newbie here but I think the law states that for the first 28 days the retailer is liable and you are within your rights to return a faulty product and request a refund.
Reply With Quote

#14

12-05-2008, 12:53
2sly is offline  
2sly's Avatar
2sly
Pilot Light
2sly is just really nice2sly is just really nice2sly is just really nice2sly is just really nice2sly is just really nice
 
Join Date: Jun 2007
Location: Home of the Baggies
Posts: 337
Mate stand your ground on this. I recommend you writing a letter straight to the store manager.

Direct him to the Sale of Goods Act 1979. By law if there is a transfer of goods/poperty, then in the contract between the seller and buyer, there will be implied terms that:

a) the goods sold will be of satisfactory quality; and

b) the goods sold will be reasonably fit for purpose.

Clearly the the ps3 isnt satisfactory qualitiy, otherwise it would work and it isnt fit for its purpose because it can't play blu rays or ps3 games!

If you want to read up on it, its section 14 of the Sale of Goods Act 1979.

If you need any more help, pointers I'm happy to help

ps, i forgot to mention if they offer store credit, then take it aslong as you want it, but legally you are entitled to a replacement ps3 (brand new) or your full money back.
Reply With Quote

#15

12-05-2008, 14:23
csiman is online now  
csiman's Avatar
csiman
Solar Flare
csiman has a reputation beyond reputecsiman has a reputation beyond reputecsiman has a reputation beyond reputecsiman has a reputation beyond reputecsiman has a reputation beyond reputecsiman has a reputation beyond reputecsiman has a reputation beyond reputecsiman has a reputation beyond reputecsiman has a reputation beyond reputecsiman has a reputation beyond reputecsiman has a reputation beyond repute
 
Join Date: Nov 2006
Location: Shoreham-by-sea
Posts: 4,129
2sly:
Mate stand your ground on this. I recommend you writing a letter straight to the store manager.

Direct him to the Sale of Goods Act 1979. By law if there is a transfer of goods/poperty, then in the contract between the seller and buyer, there will be implied terms that:

a) the goods sold will be of satisfactory quality; and

b) the goods sold will be reasonably fit for purpose.

Clearly the the ps3 isnt satisfactory qualitiy, otherwise it would work and it isnt fit for its purpose because it can't play blu rays or ps3 games!

If you want to read up on it, its section 14 of the Sale of Goods Act 1979.

If you need any more help, pointers I'm happy to help

ps, i forgot to mention if they offer store credit, then take it aslong as you want it, but legally you are entitled to a replacement ps3 (brand new) or your full money back.
Good research and spot on. You are fully entitled to a refund so do that as a last resort and buy another one elsewhere. i would have thought a tesco store would be one of the pricier places compared to what deals you can get on this site.
Reply With Quote
First Previous 1 2 Next Last

Reply


Thread Tools



Comments powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2007, Jelsoft Enterprises Ltd.