  |  Pilot Light Join Date: Aug 2007 Posts: 188 |
American Express
POSTED BY: tuggy 1 month, 3 weeks agoI got an Amex platinum card through Quidco and the £33.75 cash back has validated for Aug payment. So far so good.
The main reason I got the card was to get the 5% cash back from Amex on all purchases during the first three months, however, when my first statement arrived the cashback was showing only as 2%.
I called the customer services help line, who were totally useless and they waffled on for several minutes obviously not having a clue about how the cash back scheme works.
Eventually, they said they'd have to investigate further and call me back, which they did to advise that there seemed to be a problem and that they would write to me within two weeks.
Altogether a poor service and I would advise anyone else who took up this offer to check their statements.
