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this is how it happens, in my experience
they will send your your booking confirmation in the post very soon.
with it will be a leaflet giving costs for accomadtaion upgrades and extending your stay
you ring the number and discuss it with the lady, it all depends on avalibilty. sometimes she will ask you to ring the week before
once i didn't upgrade my accomadation and was luckily given a gold caravan, cos thats all they had left
there can also be opportunity to upgrade upon arrival, before seeing what you have been given, (so there is still a gamble there too)
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